--- title: "ChildPilot Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ChildPilot the right Daycare solution for you? Explore 77 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/181289/ChildPilot/reviews/" page_type: "reviews" language: "en" --- ChildPilot 4.6 (77) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 20th, 2026 # Reviews of ChildPilot Ease of use 4.5 Customer Service 4.8 ## Pros and Cons in Reviews AT Amit T Teaching and ChildcareEducation Management, 2 - 10 employeesUsed the software for: Less than 6 months. “With the help of this software parents do not have to call continue since we can keep them updated with the help of images and messages.“ February 16, 2025 sl sinwu l team leaderHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: Less than 6 months. “Sometimes I feel like the sleep pattern tracking feature doesn't quite work.“ March 5, 2025 AO Ashley O Owner DirectorEducation Management, 2 - 10 employeesUsed the software for: More than 2 years. “The most important aspects I think are that it is a reliable communication tool for families and teachers/administrators, notifications sent in real-time, and ease in creating invoices and accepting payments.“ May 16, 2024 BS Beth S DirectorEducation Management, 11 - 50 employeesUsed the software for: 1-2 years. “We still struggle with finding the best way to do a Mass Enrollment at a particular time for over 100 people at a given time without running into some issues.“ May 15, 2024 sl sinwu l team leaderHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: Less than 6 months. “This app helps you manage your children's health and safety.“ March 5, 2025 KO Kristin O DirectorPrimary/Secondary Education, 11 - 50 employeesUsed the software for: More than 2 years. “There were some flaws in the coding that impacted our ability to have a smooth pre-registration process this year.“ May 15, 2024 JB Jen B DirectorEducation Management, 2 - 10 employeesUsed the software for: More than 2 years. “It is convenient to have access to reports for parent tax purposes and also if we need any reports on student/family info as well as billing.“ May 15, 2024 SS Stephanie S OwnerIndividual & Family Services, 11 - 50 employeesUsed the software for: 6-12 months. “Glitches at times and some features aren't what I need.“ May 14, 2024 ## Showing most helpful reviews Showing 1-25 of 77 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AT Amit T. Teaching and Childcare Education Management Used the software for: Less than 6 months ### "Good Platform for child care " February 16, 2025 4.0 This software made child care very easily. With the help of this software parents do not have to call continue since we can keep them updated with the help of images and messages. Pros Good Experience with child pilot. Since it is very user-friendly and There customer support is also good. Cons Till today I haven't find any issues in that since whatever I required all the options are available. Switched from [Lillio](https://www.capterra.com/p/134048/HiMama-Preschool-Child-Care-App/) Lillo has less parent communications features as compared to child pilot. Review Source CH Courtney H. Director Child Day Care Services Used the software for: Less than 6 months ### "Administrative Game-Changer" January 21, 2025 5.0 My experience has been excellent. The support I receive from my representatives is top-notch. Pros I love the ease-of-use and how many features it offers, making it the only app we need to seamlessly operate our school. Cons I haven't found anything I don't like about it so far. Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing ChildPilot Had additional features and appreciated that the ChildPilot office is local to me. Switched from [Blackbaud Tuition Management](https://www.capterra.com/p/252050/Blackbaud-Tuition-Management/) Not as flexible in managing our nuanced tuition needs and the cost. Review Source BB Bradi B. Owner Education Management Used the software for: 1-2 years ### "Childpilot in a Daycare setting " May 16, 2024 3.0 Pros The convenience is great for the number of kids we handle daily. We are able to keep our parents updated all day with message and picture. There is no need to call parents on the land line all the time to check in. Cons More often than not there is a glitch with checking children in and out or messages sending. I will say the technical support team is amazing and ALWAYS fixes our problem and is quick and polite. Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing ChildPilot When we purchased from previous owners this was what they were using in house. Review Source TG Tracy G. Director of Early Childhood Development Child Day Care Services Used the software for: Less than 6 months ### "Great product along with great staff is a perfect purchase. Look no further!" January 14, 2025 5.0 Pros Customer service is top notch. I am a new customer and have experienced support that has met my needs and beyond. \[sensitive content hidden\] has been available for all of the questions that I have had and all modifications that have been made to ensure that the product aligns with our vision. The sytem itself is very user friendly and easy to understand. Great product! Cons At this time, I have no cons to share, as everything that I have needed has been provided. Switched from [Procare Solutions](https://www.capterra.com/p/23486/Procare-Child-Care-Management/) Procare is used for our tuition program and we wanted something more easy to use for our newly created Employee Childcare Center. Review Source SA Susan A. Vice President, Corporate Services Child Day Care Services Used the software for: 6-12 months ### "Platform recognizes the importance and uniqueness of our business" July 18, 2024 4.0 Pros \[sensitive content hidden\] has been instrumental in the deployment and training of our team since last winter. She continues to be our go to person when questions, issues, or new requests arise. She asks detailed questions so that the solutions CP offers are addressing our needs. She is very good at balancing our business needs and advocating for us with CPs developers. When there is a problem, she is quick to respond and keeps us apprised as solutions are developed. The platform has been very well received by our families and our staff. We like being able to share photos and information with families and especially like how many of our tasks we can now manage on a tablet versus on paper. Cons The platform is customizable although there are times when what we request and what is provided doesn't fully align. My impression is that the developers give us what they think will work best instead of what is requested. This has happened with some features as well as some reporting. Part of this is ensuring that we are all speaking the same language which, when technology is involved, is difficult. Switched from [Tuition Express](https://www.capterra.com/p/177236/Tuition-Express/)[Procare Solutions](https://www.capterra.com/p/23486/Procare-Child-Care-Management/) Were looking for a platform that was more flexible and could accommodate the unique nature of an after school child care program. We were realizing significant increases in cost with our prior system and did not have opportunities to customize the platform to fit our needs. Review Source IS Irena S. Director Education Management Used the software for: 1-2 years ### "First School " May 15, 2024 5.0 Very happy with ChildPilot! It is very user friendly and relatively affordable. We miss panic button - only. Pros Very compact and overall useful; it saves time and money! Very user friendly! Cons Bank fees are charged, deposited into First School account and then drafted from the account. We would love to see the change: we get our tuition and fees go straight to the bank/childpilot! Reason for choosing ChildPilot Liked simplicity, design, and clear distinction between tuition and bank charges. Switched from [Regpack](https://www.capterra.com/p/124427/Regpack/) ChildPilot offers customers an option to chose from e-card, credit or debit card. Fees are separated from the tuition. Review Source JW Julia W. Director Education Management Used the software for: 1-2 years ### "We love child pilot" May 14, 2024 5.0 We are so happy with the customer service provided by \[sensitive content hidden\] who has been our main contact for child pilot. It has made my job as the Director so much easier and me effective with saving me time. Pros I love the direct customer support. Whenever i have any questions or issues someone is available right away or get right back to me. Keeping all the children's files and staff files organized and updated. Communicating with parents is so much easier and billing also. Cons I wish there was a way for parents and staff to communicate directly while still being monitored and approved by admin. We would also like to have a way to set timing for each classroom individually for face to name instead of just a set time for all the classrooms. We also wish there was a way to link security doors to child pilot so parents can use their same code to get into our building and check their child in and out. Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing ChildPilot Because of the 1 on 1 customer service option. Switched from [Procare Solutions](https://www.capterra.com/p/23486/Procare-Child-Care-Management/) We decided to finally switch because ProCares customer service was horrible so i was never able to get anyone to walk me through things to learn all the different options and things that pro care offered. Review Source PI Pamela I. Director of Operations Primary/Secondary Education Used the software for: Less than 6 months ### "ChildPilot" July 30, 2019 4.0 Again, I love this program so far. The best thing about it is the amazing customer service and the willingness to make the program work for me! I was on the phone today and the technician said their goal was to make this as easy on me as possible. I love that mentality! Pros The reason I chose ChildPilot and the reason I am excited about implementing it is the ability to have all of our records in one place. No longer do we need accounting software, employee time cards, rosters, credit card processing equipment, etc. Every part of our business can be accessed from our ChildPilot program. In addition, our parents are thrilled to be able to access their account at any time and pay their tuition at any time. Cons We are still working out the 'kinks" and customizing the software to meet our specific needs, but I was aware that this would be a process when I signed up. The thing I like the least is the process the parents have to go through in order to get on the waiting list. I think there is some confusion for them. Many parents think that just setting up an account is enough to register their child. Reason for choosing ChildPilot ChildPilot was the first company to reach out to me. Since, I have had several companies pitch me their product, but I like that ChildPilot reps are really concerned about my time and the ease of use of their product. That, their willingness to customize the software and the cost all make me thrilled that I chose this company to partner with. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) I was using QuickBooks for accounting, Fingercheck for payroll, Formsite for registration forms, Clover to process credit cards, plus hiring additional staff to run AutoPay each week and draft rosters and time sheets. I switched initially to have everything in one place. I am so glad I answered the phone that day and took the time to speak with the representative. I really think this is going to change my life! Review Source Response from SportsPilot October 14, 2020 Thank you for your feedback, Pamela. We are glad ChildPilot's versatility is helping your child care program in so many ways. We are also pleased to hear parents and staff are enjoying their experience. Along with providing the best software, our number one priority is always providing excellent customer service. JC Jessica C. Manager Education Management Used the software for: 2+ years ### "ChildPilot Review" May 14, 2024 5.0 Pros \[sensitive content hidden\] is amazing to work with. She has helped us grow our program and personalize ChildPilot to our program needs. Cons There isn't anything major that I would change about ChildPilot. Any little ideas or tweeks, I send them over to \[sensitive content hidden\]. There is already a solution, she helped me find a work around to the answer I am looking for, or she sends it on to the engineers. Switched from [Procare Solutions](https://www.capterra.com/p/23486/Procare-Child-Care-Management/) The manager before me had found and used Procare for 2 years. When I took over, I felt that Procare was turning more towards daycare with bottle and diaper updates. I searched for software that had my bare minimums, and then trialed all of them. ChildPilot was perfect compared to the others that were lacking features that would benefit our program. Review Source sL sinwu L. team leader Health, Wellness and Fitness Used the software for: Less than 6 months ### "best app for caring children" March 5, 2025 5.0 I really interesting this app.! Taking care of children's health is really important, and this app provides everything. I think it will be of great help to parents raising children. Pros This app helps you manage your children's health and safety. I think it's good to be able to manage your child's growth, height and weight, and check their location. I think it's good that if you register various medical information, you can easily share it with medical professionals. Cons Sometimes I feel like the sleep pattern tracking feature doesn't quite work. Also, since it involves writing down a lot of information by hand, it doesn't seem to be completely professional. Review Source AW Amanda W. Executive Director Education Management Used the software for: 1-2 years ### "Best CM System" May 14, 2024 5.0 Absolutely wonderful and would highly recommend to all child care centers. Pros Customer Service is always top notch and very prompt. Cons We had a challenge with the texting feature, but it was quickly resolved. Switched from [Smartcare](https://www.capterra.com/p/141292/SmartCare/) Smartcare had horrible customer service and did not value customers. Review Source RL Rick L. Owner/Director E-Learning Used the software for: 1-2 years ### "Rick’s Opinion " February 8, 2020 5.0 It has been very good. I was very apprehensive at first. I was afraid of messing up stuff until I started and how user friendly it is Pros I like how it is so easy to use and to do reports. Having the parent portal it is so easy to send out updates to parents and to keep them informed of important things! Cons How people can go on e website and just add their names on the waiting list and haven’t been into the center to even tour! Reason for choosing ChildPilot Because of how easy it is to use, and ultimately because of the technical support. They alway return your phone call the same day and usually in just a !frwIs Switched from [1CoreSolution](https://www.capterra.com/p/79010/1CoreSolution/) The technical support with them was horrible. Review Source Response from SportsPilot February 11, 2020 Thanks, so much for the feedback Ricky! We are so happy the software has helped you streamline the management of your school. We wanted to let you know that we are currently in the process of releasing an update that will allow you more control of who can access and enroll through your database. New families will now fill out an inquiry page and you get to decide if they get access as a parent portal user. We will notify you as soon as the feature is live. GL Gini L. Owner Primary/Secondary Education Used the software for: Less than 6 months ### "Using ChildPilot for transactional child care" February 18, 2020 4.0 Very good customer service. Easily accessible. Always available to work out a problem. The problem gets fixed fairly soon. Pros We are a different kind of child care entity. ChildPilot has been good to work with us to customize our needs to the software, so it works for us. Cons Didn't segway with Quickbooks as easily as it was advertised to. Still trying to work out kinks in the software for these two programs to match. Alternatives considered [Procare Solutions](https://www.capterra.com/p/23486/Procare-Child-Care-Management/) Reason for choosing ChildPilot ChildPilot offered to match their software to the types of transactional child care that we provide. Review Source Response from SportsPilot October 14, 2020 Gini, thank you for your feedback. We are pleased to hear ChildPilot is a helpful tool for your child care program. We appreciate you and are continuously working to make sure we deliver the best service possible. AT Anastasiia T. Assistant Automotive Used the software for: Less than 6 months ### "A convenient and useful tool for optimizing work." March 11, 2025 4.0 Overall, ChildPilot is a great tool that simplifies work. It’s easy to use, convenient, and genuinely helpful. I hope the developers continue improving it Pros I liked the user-friendly interface and intuitive navigation. The software saves time by automating many processes. The integration with other services is also a great feature, making work more efficient. Cons I wish there were more customization options. Occasionally, there are minor bugs, but nothing critical. Review Source YJJ Yoo Jin J. Lead Teacher Education Management Used the software for: I used a free trial ### "ChildPilot" December 20, 2024 5.0 Better to have the system better than none. Pros user friendly for staff and the parents. Cons Occasional glitches or technical issues. Review Source JB Jen B. Director Education Management Used the software for: 2+ years ### "Using CP at our school" May 15, 2024 4.0 We do plan to continue our use with ChildPilot for the future. It would be helpful to have a few other options added to help with ease of use in the future for both admin and teachers. Pros ChildPilot has streamlined our entire process with how we not only communicate with parents but how they pay tuition as well. It has helped us register new students and keep documents electronically organized (essentially helping us go paperless). It is convenient to have access to reports for parent tax purposes and also if we need any reports on student/family info as well as billing. Having a representative to call with questions has been helpful, although this representative seems to not be as available as in past years, often having a different person return calls who doesn't know us. Cons It seems to have glitches when we need it to work the most. Two years in a row, our registration process has been affected and unable to fix the issue. I wish there were more options to set up "group messages" instead of having to select the recipient every time. It does seem that some aspects should be streamlined and I have to change settings or a few options in different places. It's tough to toggle back and forth between check-in/attendance. I would also like the option to send messages/pictures to classes that are not meeting on a specific day as well. Reason for choosing ChildPilot I was not part of the decision to use ChildPilot but I have been approached by similar companies. I have not been any more impressed with other software and they don't bring any new/different features than CP does. Review Source SR Sue R. Assistant Director Primary/Secondary Education Used the software for: 2+ years ### "ChildPilot is a time saver and paper reducer!" May 15, 2024 5.0 ChildPilot has made our days more efficient and streamlined. Contacting customer service is always a pleasant experience with answers received in the same day. I would highly recommend this software for your business. Pros Having each child's information right at the fingertips of our teachers and staff is critical. We no longer have to go through an actual paper file to find the answers we need. All information is accessible right on our mobile phones through the ChildPilot app. Cons New features that are introduced each month should be given with complete instructions as to how to use and find these features on the app or desktop version. All new features should be automatically updated to the app and desktop version. Review Source MS Maya S. Director of Operations Education Management Used the software for: 6-12 months ### "Love ChildPilot" April 5, 2022 5.0 Pros We are loving ChildPilot! My organization (Jewish Kids Groups) has been using it for almost a year now. We run multiple afterschool programs. The majority of the features are very user-friendly and work for our needs as an afterschool organization. The check-in system for students and the clock-in system for teachers has been extremely useful for us. The billing/tuition system is straight forward and has enhanced the way we run our organization. The customer service team has been very helpful; when we have a challenge, they are quick to respond and deal with the issue. Cons The main challenge we've seen is that the QuickBooks integration did not work well for us. We attempted to integrate ChildPilot into Quickbooks, and it was a pretty messy process. In the end, we decided not to integrate. It's not the end of the world, but it would be great if we could have a seamless integration between the two systems. Reason for choosing ChildPilot ChildPilot seemed like a better fit for our needs than other systems we looked at. It had afterschool program capabilities built in whereas the other systems we were looking at did not. Review Source DW Desiree W. Owner/Director Education Management Used the software for: Less than 6 months ### "Flying First Class Now!" January 24, 2023 5.0 ChildPilot has begun to save me time and money from day one! With Procare and Smartcare I found myself spending lots of time doing additional work and clicking through so many windows to get to child and family data. For over 20 years I have been longing for such a product and my teachers and I agree that this one is the best. We are no longer flying economy. ChildPilot has placed us in First Class!!! Pros Of all the childcare software solutions I have tried, this one is the BEST! It is easy to use right from the start! All information is right at your fingertips. You don't have to click through numerous windows. And the billing is phenomenal. Once you set it up, it does all the calculating and invoicing. It even allows me to have attendance based individualized billing. The tech team is just an email or phone call away, and they make modifications to suit your needs. Cons The reports are great, but I would like the pdf forms in a larger font. Review Source PN Penni N. Director Primary/Secondary Education Used the software for: 2+ years ### "director of child care " April 5, 2022 5.0 best communication for staff and parents Pros The program is a great form of communication between staff and parents Cons When writing messages i wish it was more like word and corrected your grammar and capitalized letters that need to be. Reason for choosing ChildPilot best service that fit our business Switched from [Smartcare](https://www.capterra.com/p/141292/SmartCare/) better service Review Source MA Maret A. Office Manager Education Management Used the software for: 1-2 years ### "ChildPilot is an incredible software" February 11, 2020 5.0 After using ChildPilot for two years, it is clear that ChildPilot is an incredible childcare management software. The functionality of the software is as solid as the more expensive choices. As an office manager of a preschool, it does everything that I need it to do. Utilizing the web based interface, it is very friendly for our staff and parents. The added functionality of direct messaging from the software allows us to communicate with our families. A nice feature that our families love is providing the flexibility to make tuition payments online. My experience with the ChildPilot customer service has been impeccable with amazing response times. I also appreciate their willingness to listen to our needs to customize the software or add features. I highly recommend this software. Pros User friendly and great customer service Cons I need to explore all of the features this software offers. Reason for choosing ChildPilot \[SENSITIVE CONTENT HIDDEN\] are great to work with. They have created a functional software that works for our industry at a reasonable price. Review Source Response from SportsPilot October 14, 2020 Maret, we are thrilled to have you as part of the ChildPilot family! Your kind words mean a lot to our entire team. We will continue to enhance our software and meet your needs at all times. KB Kimberly B. Director Education Management Used the software for: 2+ years ### "3 years in Review" July 22, 2024 4.0 Pros The billing is easy and online payments make my life less stressed. Cons cost and ease of attendance/communication with parents Reason for choosing ChildPilot Cost and overall package offered made it a better deal Review Source MQ Maddy Q. Director Individual & Family Services Used the software for: 2+ years ### "Happy customer " April 8, 2022 5.0 Wonderful Pros Support staff is very helpful in troubleshooting and explaining how to use ChildPilot. Cons Nothing comes to mind at this time what I don’t like. Reason for choosing ChildPilot Quick book program integration Review Source JB Jeremy B. Self employeed Construction Used the software for: Less than 6 months ### "Child.pilot" January 31, 2020 5.0 Its overall decent and love the features. Pros I just started using it for my daughter. It's a great thing to have to see her right there playing. Love that Cons It has some issues with loading, and also billing issues. I also don't like to pay for the services -personally think it should be included. Review Source Response from SportsPilot February 11, 2020 Jeremy, here at childpilot we are so proud to serve our schools as well as all their families. We appreciate your feedback and will work on our end to fix any billing or loading issues. If you ever have any questions, please do not hesitate to reach out to us at Support@ChildPilot.com JC Jorge C. Director Education Management Used the software for: Less than 6 months ### "All in one" July 23, 2019 5.0 The support that you get is amazing. They go above and beyond to get what you need. We are extremely grateful! Pros We had used different platforms in th oast and nothing ties everything together so efficiently like ChilPilot. Cons The most challenging was using the billing system. Review Source Response from SportsPilot February 11, 2020 Jorge, thanks for your kind review. We are so happy that ChildPilot could minimize your administrative tasks by streamlining all your administrative duties in an all-in-one platform.