# Page 2 | ChildPilot Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is ChildPilot the right Daycare solution for you? Explore 77 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/181289/ChildPilot/reviews

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ChildPilot

4.6 (77)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of ChildPilot

## Showing most helpful reviews

Showing 26-50 of 77 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AA

Adebola A.  
Manager  
Consumer Goods  
Used the software for: 1-2 years

### "ChildPilot helps in Protecting Kids"

February 26, 2025

5.0

My experience with ChildPilot so far has been great. The software is of great help.

Pros

It allows me to control what my wards can view and keeps them safe.

Cons

So far, no bad experience on childpilot. The app has been good so far.

Switched from

[Qustodio for Schools](https://www.capterra.com/p/232747/Qustodio-for-Schools/)

ChildPilot was a better option than Qustodio.

Review Source

MV

Michelle V.  
Administrator  
Child Day Care Services  
Used the software for: 1-2 years

### "Child Pilot is in a legue of their own!"

January 8, 2025

5.0

Pros

Child Pilot is very comprehensive yet easy to navigate for both staff and families. Having a specific tech support person is an invaluable feature that sets Child Pilot is a league of their own!

Cons

I haven't found a con my tech support could not help me with.

Alternatives considered

[brightwheel](https://www.capterra.com/p/144060/brightwheel/)

Reason for choosing ChildPilot

Child Pilot could connect with Quick Books.

Review Source

EN

Edith N.  
Organization Manager  
Computer Games  
Used the software for: 1-2 years

### "Great parents engagement platform"

March 14, 2025

5.0

Pros

I love the ease of using it and all the detail that I am able to share with the users. Childpilot provides a lot of specific options so that daily logs are organized.

Cons

I don't have any complains ,I like everything about childpilot

Review Source

EH

Ernest H.  
Owner  
Child Day Care Services  
Used the software for: 6-12 months

### "Satisfied Owner LOTLA "

February 20, 2025

5.0

Excellent customer service!!! Prompt....Go up and beyond to ensure customers are totally satisfied.

Pros

\[sensitive content hidden\] is the best representative

Cons

No cons whatsoever. Never had any issues.

Switched from

[Procare Solutions](https://www.capterra.com/p/23486/Procare-Child-Care-Management/)

To many issues with the software after updated as well as customer service

Review Source

CH

Courtney H.  
Director  
Child Day Care Services  
Used the software for: Less than 6 months

### "Administrative Game-Changer"

January 21, 2025

5.0

My experience has been excellent. The support I receive from my representatives is top-notch.

Pros

I love the ease-of-use and how many features it offers, making it the only app we need to seamlessly operate our school.

Cons

I haven't found anything I don't like about it so far.

Alternatives considered

[brightwheel](https://www.capterra.com/p/144060/brightwheel/)

Reason for choosing ChildPilot

Had additional features and appreciated that the ChildPilot office is local to me.

Switched from

[Blackbaud Tuition Management](https://www.capterra.com/p/252050/Blackbaud-Tuition-Management/)

Not as flexible in managing our nuanced tuition needs and the cost.

Review Source

TG

Tracy G.  
Director of Early Childhood Development  
Child Day Care Services  
Used the software for: Less than 6 months

### "Great product along with great staff is a perfect purchase. Look no further!"

January 14, 2025

5.0

Pros

Customer service is top notch. I am a new customer and have experienced support that has met my needs and beyond. \[sensitive content hidden\] has been available for all of the questions that I have had and all modifications that have been made to ensure that the product aligns with our vision. The sytem itself is very user friendly and easy to understand. Great product!

Cons

At this time, I have no cons to share, as everything that I have needed has been provided.

Switched from

[Procare Solutions](https://www.capterra.com/p/23486/Procare-Child-Care-Management/)

Procare is used for our tuition program and we wanted something more easy to use for our newly created Employee Childcare Center.

Review Source

AT

Amit T.  
Teaching and Childcare  
Education Management  
Used the software for: Less than 6 months

### "Good Platform for child care "

February 16, 2025

4.0

This software made child care very easily. With the help of this software parents do not have to call continue since we can keep them updated with the help of images and messages.

Pros

Good Experience with child pilot. Since it is very user-friendly and There customer support is also good.

Cons

Till today I haven't find any issues in that since whatever I required all the options are available.

Switched from

[Lillio](https://www.capterra.com/p/134048/HiMama-Preschool-Child-Care-App/)

Lillo has less parent communications features as compared to child pilot.

Review Source

Sarah P.  
Owner  
Cosmetics  
Used the software for: Less than 6 months

### "Childpilot helps tremendously!"

January 19, 2025

4.0

Great! This software has made child care easier by allowing my to spend more time attending to the children!

Pros

It was a great tool to stay organized and efficient.

Cons

Some glitches may have been noticed so i would say that bugs should be fixed more often.

Review Source

SA

Susan A.  
Vice President, Corporate Services  
Child Day Care Services  
Used the software for: 6-12 months

### "Platform recognizes the importance and uniqueness of our business"

July 18, 2024

4.0

Pros

\[sensitive content hidden\] has been instrumental in the deployment and training of our team since last winter. She continues to be our go to person when questions, issues, or new requests arise. She asks detailed questions so that the solutions CP offers are addressing our needs. She is very good at balancing our business needs and advocating for us with CPs developers. When there is a problem, she is quick to respond and keeps us apprised as solutions are developed. The platform has been very well received by our families and our staff. We like being able to share photos and information with families and especially like how many of our tasks we can now manage on a tablet versus on paper.

Cons

The platform is customizable although there are times when what we request and what is provided doesn't fully align. My impression is that the developers give us what they think will work best instead of what is requested. This has happened with some features as well as some reporting. Part of this is ensuring that we are all speaking the same language which, when technology is involved, is difficult.

Switched from

[Tuition Express](https://www.capterra.com/p/177236/Tuition-Express/)[Procare Solutions](https://www.capterra.com/p/23486/Procare-Child-Care-Management/)

Were looking for a platform that was more flexible and could accommodate the unique nature of an after school child care program. We were realizing significant increases in cost with our prior system and did not have opportunities to customize the platform to fit our needs.

Review Source

YJJ

Yoo Jin J.  
Lead Teacher  
Education Management  
Used the software for: I used a free trial

### "ChildPilot"

December 20, 2024

5.0

Better to have the system better than none.

Pros

user friendly for staff and the parents.

Cons

Occasional glitches or technical issues.

Review Source

KB

Kimberly B.  
Director  
Education Management  
Used the software for: 2+ years

### "3 years in Review"

July 22, 2024

4.0

Pros

The billing is easy and online payments make my life less stressed.

Cons

cost and ease of attendance/communication with parents

Reason for choosing ChildPilot

Cost and overall package offered made it a better deal

Review Source

PB

Patricia B.  
Bookkeeper  
Child Day Care Services  
Used the software for: 6-12 months

### "ChildPilot Review"

June 19, 2024

5.0

Pros

I really like the electronic payments, attendance for students and employees, employee timeclock and the different type of reports.

Cons

I don't really have anything I don't like about ChildPilot.

Review Source

JB

Jen B.  
Director  
Education Management  
Used the software for: 2+ years

### "Using CP at our school"

May 15, 2024

4.0

We do plan to continue our use with ChildPilot for the future. It would be helpful to have a few other options added to help with ease of use in the future for both admin and teachers.

Pros

ChildPilot has streamlined our entire process with how we not only communicate with parents but how they pay tuition as well. It has helped us register new students and keep documents electronically organized (essentially helping us go paperless). It is convenient to have access to reports for parent tax purposes and also if we need any reports on student/family info as well as billing. Having a representative to call with questions has been helpful, although this representative seems to not be as available as in past years, often having a different person return calls who doesn't know us.

Cons

It seems to have glitches when we need it to work the most. Two years in a row, our registration process has been affected and unable to fix the issue. I wish there were more options to set up "group messages" instead of having to select the recipient every time. It does seem that some aspects should be streamlined and I have to change settings or a few options in different places. It's tough to toggle back and forth between check-in/attendance. I would also like the option to send messages/pictures to classes that are not meeting on a specific day as well.

Reason for choosing ChildPilot

I was not part of the decision to use ChildPilot but I have been approached by similar companies. I have not been any more impressed with other software and they don't bring any new/different features than CP does.

Review Source

IS

Irena S.  
Director  
Education Management  
Used the software for: 1-2 years

### "First School "

May 15, 2024

5.0

Very happy with ChildPilot! It is very user friendly and relatively affordable. We miss panic button - only.

Pros

Very compact and overall useful; it saves time and money! Very user friendly!

Cons

Bank fees are charged, deposited into First School account and then drafted from the account. We would love to see the change: we get our tuition and fees go straight to the bank/childpilot!

Reason for choosing ChildPilot

Liked simplicity, design, and clear distinction between tuition and bank charges.

Switched from

[Regpack](https://www.capterra.com/p/124427/Regpack/)

ChildPilot offers customers an option to chose from e-card, credit or debit card. Fees are separated from the tuition.

Review Source

JW

Julia W.  
Director  
Education Management  
Used the software for: 1-2 years

### "We love child pilot"

May 14, 2024

5.0

We are so happy with the customer service provided by \[sensitive content hidden\] who has been our main contact for child pilot. It has made my job as the Director so much easier and me effective with saving me time.

Pros

I love the direct customer support. Whenever i have any questions or issues someone is available right away or get right back to me. Keeping all the children's files and staff files organized and updated. Communicating with parents is so much easier and billing also.

Cons

I wish there was a way for parents and staff to communicate directly while still being monitored and approved by admin. We would also like to have a way to set timing for each classroom individually for face to name instead of just a set time for all the classrooms. We also wish there was a way to link security doors to child pilot so parents can use their same code to get into our building and check their child in and out.

Alternatives considered

[brightwheel](https://www.capterra.com/p/144060/brightwheel/)

Reason for choosing ChildPilot

Because of the 1 on 1 customer service option.

Switched from

[Procare Solutions](https://www.capterra.com/p/23486/Procare-Child-Care-Management/)

We decided to finally switch because ProCares customer service was horrible so i was never able to get anyone to walk me through things to learn all the different options and things that pro care offered.

Review Source

JC

Jessica C.  
Manager  
Education Management  
Used the software for: 2+ years

### "ChildPilot Review"

May 14, 2024

5.0

Pros

\[sensitive content hidden\] is amazing to work with. She has helped us grow our program and personalize ChildPilot to our program needs.

Cons

There isn't anything major that I would change about ChildPilot. Any little ideas or tweeks, I send them over to \[sensitive content hidden\]. There is already a solution, she helped me find a work around to the answer I am looking for, or she sends it on to the engineers.

Switched from

[Procare Solutions](https://www.capterra.com/p/23486/Procare-Child-Care-Management/)

The manager before me had found and used Procare for 2 years. When I took over, I felt that Procare was turning more towards daycare with bottle and diaper updates. I searched for software that had my bare minimums, and then trialed all of them. ChildPilot was perfect compared to the others that were lacking features that would benefit our program.

Review Source

BS

Beth S.  
Director  
Education Management  
Used the software for: 1-2 years

### "Easy to use and meets our needs"

May 15, 2024

5.0

Even when we've had issues, the tech support team is highly responsive and the platform has grown with us as our needs have changed.

Pros

The cost! We were beta testers, so we are locked in at $75 per month for life. Can't beat that!

Cons

We still struggle with finding the best way to do a Mass Enrollment at a particular time for over 100 people at a given time without running into some issues.

Alternatives considered

[brightwheel](https://www.capterra.com/p/144060/brightwheel/)

Reason for choosing ChildPilot

Cost!! We are a not for profit and can't afford a high ticket management system.

Review Source

SR

Sue R.  
Assistant Director  
Primary/Secondary Education  
Used the software for: 2+ years

### "ChildPilot is a time saver and paper reducer!"

May 15, 2024

5.0

ChildPilot has made our days more efficient and streamlined. Contacting customer service is always a pleasant experience with answers received in the same day. I would highly recommend this software for your business.

Pros

Having each child's information right at the fingertips of our teachers and staff is critical. We no longer have to go through an actual paper file to find the answers we need. All information is accessible right on our mobile phones through the ChildPilot app.

Cons

New features that are introduced each month should be given with complete instructions as to how to use and find these features on the app or desktop version. All new features should be automatically updated to the app and desktop version.

Review Source

SN

Sarah N.  
Director  
Education Management  
Used the software for: 6-12 months

### "Finally found something that works for us!"

May 15, 2024

5.0

Awesome experience! Would highly recommend!

Pros

Child Pilot is awesome. After many years of Procare, we found that Child Pilot had more to offer and was much more simple to use especially for our smaller after school/summer camp. We have one person assigned to our account which has been awesome when we have specific questions, I am no longer waiting on the phone for 1 hour or longer to ask a simple question. They have a lot of training capabilities and are very friendly.

Cons

I would love to be able to customize the child information form on my own without having to contact Child Pilot for every little change, as well as the inquiry form, but it's not something that drastically effects the overall running of our program.

Alternatives considered

[Smartcare](https://www.capterra.com/p/141292/SmartCare/)[brightwheel](https://www.capterra.com/p/144060/brightwheel/)

Reason for choosing ChildPilot

We found that they had all that we needed. The other software mainly had something missing that we really needed.

Switched from

[Tuition Express](https://www.capterra.com/p/177236/Tuition-Express/)[Procare Solutions](https://www.capterra.com/p/23486/Procare-Child-Care-Management/)

Ease of use, more capabilities that we needed.

Review Source

MW

Melissa W.  
Preschool Director  
Education Management  
Used the software for: 1-2 years

### "Payments made easy"

May 15, 2024

4.0

Our experience has been very good and our Service Rep is excellent! She always tries to find an answer to our questions and responds quickly!

Pros

The online payment system is easy to use for parents and for Administrators.

Cons

Email. It is disappointing that parents cannot respond directly to an email sent through Child Pilot.

Alternatives considered

[brightwheel](https://www.capterra.com/p/144060/brightwheel/)

Reason for choosing ChildPilot

We thought it seemed easy to use and had most of the features we needed.

Switched from

[Procare Solutions](https://www.capterra.com/p/23486/Procare-Child-Care-Management/)

We did not like ProCare. the information (data) was difficult to decipher and we did not find it easy to use.

Review Source

AO

Ashley O.  
Owner Director  
Education Management  
Used the software for: 2+ years

### "Wonderful communication tool and childcare software "

May 16, 2024

5.0

Pros

The most important aspects I think are that it is a reliable communication tool for families and teachers/administrators, notifications sent in real-time, and ease in creating invoices and accepting payments. Also sales associates and customer service are always very friendly and helpful.

Cons

Sometimes there are little hiccups in the app when things don't quite work right but those times are quickly resolved- and customer service is always friendly and helpful. We enjoy using the Milestones for our infant classroom assessments, but they are too long for our toddlers and preschoolers.

Review Source

BB

Bradi B.  
Owner  
Education Management  
Used the software for: 1-2 years

### "Childpilot in a Daycare setting "

May 16, 2024

3.0

Pros

The convenience is great for the number of kids we handle daily. We are able to keep our parents updated all day with message and picture. There is no need to call parents on the land line all the time to check in.

Cons

More often than not there is a glitch with checking children in and out or messages sending. I will say the technical support team is amazing and ALWAYS fixes our problem and is quick and polite.

Alternatives considered

[brightwheel](https://www.capterra.com/p/144060/brightwheel/)

Reason for choosing ChildPilot

When we purchased from previous owners this was what they were using in house.

Review Source

JW

Jennifer W.  
Owner  
Recreational Facilities and Services  
Used the software for: 6-12 months

### "The Owner "

May 14, 2024

5.0

Awesome , very great customer service, they call right back

Pros

Customer service-\[sensitive content hidden\] has always been helpful and gracious

Cons

Setting up/ some functions I had to keep asking on how to add certain payments and updates with Dhs and Childspilot

Alternatives considered

[brightwheel](https://www.capterra.com/p/144060/brightwheel/)

Reason for choosing ChildPilot

Customer service Prompt timing , very helpful , nice

Review Source

TG

Trina G.  
Director  
Education Management  
Used the software for: 1-2 years

### "Quality service "

May 14, 2024

5.0

Great experience and happy we made the switch.

Pros

What I enjoyed the most is having a representative assigned to us. With any issue she was the person we communicated with and we didn’t have to repeat the conversation.

Cons

The fees for processing credit cards are deposited into your account and then at the end of the month the fees are transferred back to child pilot

Switched from

[KidKare Accounting](https://www.capterra.com/p/10006285/KidKare-Accounting/)

The overall cost and support was why we made the decision

Review Source

LB

Lisa B.  
Owner  
Education Management  
Used the software for: 2+ years

### "Review from achildcare center"

May 15, 2024

5.0

Pros

Everything about this app is likable

Cons

permissions setting needs to be updated

Switched from

[Child Care Seer](https://www.capterra.com/p/216501/Child-Care-Seer/)

app shut down

Review Source