# Page 3 | ChildPilot Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is ChildPilot the right Daycare solution for you? Explore 77 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/181289/ChildPilot/reviews

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ChildPilot

4.6 (77)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 3 - Reviews of ChildPilot

## Showing most helpful reviews

Showing 51-75 of 77 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KO

Kristin O.  
Director  
Primary/Secondary Education  
Used the software for: 2+ years

### "Child Pilot Review"

May 15, 2024

4.0

Overall, we are pleased with this product.

Pros

We appreciate the ease of communication with parents, billing, and pre-registration abilities.

Cons

There were some flaws in the coding that impacted our ability to have a smooth pre-registration process this year. The communication with Child Pilot is typically very solid and responsive but we did not experience that with these issues.

Review Source

AW

Amanda W.  
Executive Director  
Education Management  
Used the software for: 1-2 years

### "Best CM System"

May 14, 2024

5.0

Absolutely wonderful and would highly recommend to all child care centers.

Pros

Customer Service is always top notch and very prompt.

Cons

We had a challenge with the texting feature, but it was quickly resolved.

Switched from

[Smartcare](https://www.capterra.com/p/141292/SmartCare/)

Smartcare had horrible customer service and did not value customers.

Review Source

IV

Ingrid V.  
Owner  
Education Management  
Used the software for: 2+ years

### "Great product"

May 15, 2024

5.0

Pros

It's super easy to use and we do not have any issues with it.

Cons

We do not have any issues with the product.

Review Source

SS

Stephanie S.  
Owner  
Individual & Family Services  
Used the software for: 6-12 months

### "Child Pilot"

May 14, 2024

5.0

Love it and the ease of using it! Great experience so far.

Pros

Love the customer service and how quickly they respond. They personalize my plan!

Cons

Glitches at times and some features aren't what I need.

Reason for choosing ChildPilot

Met more of my needs than other company did.

Review Source

MR

Michelle R.  
Account Manager  
Individual & Family Services  
Used the software for: Less than 6 months

### "Best Decision We Made!"

July 29, 2021

5.0

Our time is more efficient with regards to all avenues of our pre-school/childcare business. The support we receive from everyone is priceless! Our business is more organized and all administrators can go in and pick up where another person left off, without having to have meetings.

Pros

This software does almost everything our business needs. It is an all encompassing program and to have everything look the same makes it user friendly and quick to learn. We love how each child and family are connected with all of their pertinent information! The graphics make us feel happy when we work in it! The consistency of each pages layout makes finding information efficient. The technical support is superior!

Cons

We didn't like some of the communication limitations where parents can't send texts and email responses through the management system. We also would love to have the ability to pay our employees through this management system.

Review Source

RB

Roxanne B.  
Owner  
Education Management  
Used the software for: 1-2 years

### "We Love Childpilot - Their product, service and pricing it outstanding."

April 12, 2022

5.0

Was up and running very quickly. Wonderful support through \[SENSITIVE CONTENT\]! (and others) Childpilot has addressed every issue or need we had and makes it happen very quickly. We love the automatic payment system for parents. We love the ability to see what is happening at the center even when we are at home.

Pros

Easy to use. Direct access to families! Features it provides such as name-to-face, daily reports, assessments, etc.

Cons

We would love a component of curriculum that automatically gives teachers lesson plans and then they can share it to the parents from the app. (like tadpoles offers Teaching Strategies/Creative Curriculum) Would love creative curriculum or something similar to be an added part of the service.

Reason for choosing ChildPilot

Customer service!

Switched from

[Tuition Express](https://www.capterra.com/p/177236/Tuition-Express/)[Procare Solutions](https://www.capterra.com/p/23486/Procare-Child-Care-Management/)

They were ancient on what they offered

Review Source

PI

Pamela I.  
Director of Operations  
Primary/Secondary Education  
Used the software for: Less than 6 months

### "ChildPilot"

July 30, 2019

4.0

Again, I love this program so far. The best thing about it is the amazing customer service and the willingness to make the program work for me! I was on the phone today and the technician said their goal was to make this as easy on me as possible. I love that mentality!

Pros

The reason I chose ChildPilot and the reason I am excited about implementing it is the ability to have all of our records in one place. No longer do we need accounting software, employee time cards, rosters, credit card processing equipment, etc. Every part of our business can be accessed from our ChildPilot program. In addition, our parents are thrilled to be able to access their account at any time and pay their tuition at any time.

Cons

We are still working out the 'kinks" and customizing the software to meet our specific needs, but I was aware that this would be a process when I signed up. The thing I like the least is the process the parents have to go through in order to get on the waiting list. I think there is some confusion for them. Many parents think that just setting up an account is enough to register their child.

Reason for choosing ChildPilot

ChildPilot was the first company to reach out to me. Since, I have had several companies pitch me their product, but I like that ChildPilot reps are really concerned about my time and the ease of use of their product. That, their willingness to customize the software and the cost all make me thrilled that I chose this company to partner with.

Switched from

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

I was using QuickBooks for accounting, Fingercheck for payroll, Formsite for registration forms, Clover to process credit cards, plus hiring additional staff to run AutoPay each week and draft rosters and time sheets. I switched initially to have everything in one place. I am so glad I answered the phone that day and took the time to speak with the representative. I really think this is going to change my life!

Review Source

Response from SportsPilot

October 14, 2020

Thank you for your feedback, Pamela. We are glad ChildPilot's versatility is helping your child care program in so many ways. We are also pleased to hear parents and staff are enjoying their experience. Along with providing the best software, our number one priority is always providing excellent customer service.

KA

Kip A.  
Director  
Primary/Secondary Education  
Used the software for: 1-2 years

### "ChildPilot"

April 6, 2022

4.0

We have enjoyed our experience with ChildPilot. They are quick to give support and deal with any issues we have had. It is reasonably priced which helps small businesses afford this technology. Thank you

Pros

We love the sign in and sign out process. It makes it easy for parents and is a quick process. We are able to check attendance quickly and throughout the day. We have our own technician to talk to whenever needed. She always answer the phone or gets back to us within the hour which is a huge plus.

Cons

We have had a few glitches with the portal in which parents or grandparents were not able to check in or out. Also, a few issues with daycare picking up more than one child. They have to log in to check in and out one child then log out and back in to check out the next child and so on, I wish this could be changed.

Reason for choosing ChildPilot

The representative took time to answer all of our questions and we were assured they would walk through any issues with us. Also, the price was much better.

Review Source

MS

Maya S.  
Director of Operations  
Education Management  
Used the software for: 6-12 months

### "Love ChildPilot"

April 5, 2022

5.0

Pros

We are loving ChildPilot! My organization (Jewish Kids Groups) has been using it for almost a year now. We run multiple afterschool programs. The majority of the features are very user-friendly and work for our needs as an afterschool organization. The check-in system for students and the clock-in system for teachers has been extremely useful for us. The billing/tuition system is straight forward and has enhanced the way we run our organization. The customer service team has been very helpful; when we have a challenge, they are quick to respond and deal with the issue.

Cons

The main challenge we've seen is that the QuickBooks integration did not work well for us. We attempted to integrate ChildPilot into Quickbooks, and it was a pretty messy process. In the end, we decided not to integrate. It's not the end of the world, but it would be great if we could have a seamless integration between the two systems.

Reason for choosing ChildPilot

ChildPilot seemed like a better fit for our needs than other systems we looked at. It had afterschool program capabilities built in whereas the other systems we were looking at did not.

Review Source

KH

Kimberly H.  
Owner/ provider  
Individual & Family Services  
Used the software for: 6-12 months

### "Made running my daycare much easier! "

April 5, 2022

4.0

Pros

ChildPilot took the time to listen to my daycare needs and customized their product for us! Amazing customer service! Parents love it!!!

Cons

Would love to be able to see more then the day of children scheduled. Would be nice to click on a calendar day and see who is scheduled. I have a lot of part time children and sometimes parent need to add a day, right now I have to write down who is scheduled and check the write list.

Alternatives considered

[ProCARE Portal](https://www.capterra.com/p/140862/ProCARE-Portal/)

Reason for choosing ChildPilot

So many!!!

Switched from

[Lillio](https://www.capterra.com/p/134048/HiMama-Preschool-Child-Care-App/)

There customer service was horrible they did not care about client’s needs

Review Source

DW

Desiree W.  
Owner/Director  
Education Management  
Used the software for: Less than 6 months

### "Flying First Class Now!"

January 24, 2023

5.0

ChildPilot has begun to save me time and money from day one! With Procare and Smartcare I found myself spending lots of time doing additional work and clicking through so many windows to get to child and family data. For over 20 years I have been longing for such a product and my teachers and I agree that this one is the best. We are no longer flying economy. ChildPilot has placed us in First Class!!!

Pros

Of all the childcare software solutions I have tried, this one is the BEST! It is easy to use right from the start! All information is right at your fingertips. You don't have to click through numerous windows. And the billing is phenomenal. Once you set it up, it does all the calculating and invoicing. It even allows me to have attendance based individualized billing. The tech team is just an email or phone call away, and they make modifications to suit your needs.

Cons

The reports are great, but I would like the pdf forms in a larger font.

Review Source

TP

Tami P.  
Preschool Director  
Education Management  
Used the software for: 2+ years

### "Childpilot"

January 30, 2023

5.0

Exceptional !

Pros

The customer service is amazing. Each time we speak to the same person. \[sensitive content hidden\] is our representative. She knows us and we have a history with her. She is a gem! Not an annoying call center!

Cons

Easier way to post pictures and lesson plans.

Review Source

LV

Lindsey V.  
Center Director  
Education Management  
Used the software for: 6-12 months

### "Great update for our school."

July 26, 2019

4.0

Great, so far!

Pros

Parents get real time updates about what is going on in their child's day. Parents really enjoy receiving pictures and the ease of communicating. We like the easy billing and the access to daily reports for all children. I like that when I need help with anything at all, customer service is available and seems like she is truly willing to help! I also love that when we make suggestions for the product, they make it happen for us and its totally customizable.

Cons

There seem to be some glitches in the software from time to time but they have been improving!

Alternatives considered

[Tadpoles](https://www.capterra.com/p/118895/Childcare/)[brightwheel](https://www.capterra.com/p/144060/brightwheel/)

Reason for choosing ChildPilot

I chose ChildPilot because customer service rep was kind enough to stop by and show us a demo for the product. I like that it is a local company. The fact that she was willing to travel to spread the word about her company was great!

Switched from

[Procare Solutions](https://www.capterra.com/p/23486/Procare-Child-Care-Management/)

To update and streamline our whole school.

Review Source

Response from SportsPilot

February 11, 2020

Lindsey, thank you for your kind words and allowing ChildPilot to serve you. Your feedback is very important to us and as we promised we are continuing to improve our system to deliver the best service.

RL

Rick L.  
Owner/Director  
E-Learning  
Used the software for: 1-2 years

### "Rick’s Opinion "

February 8, 2020

5.0

It has been very good. I was very apprehensive at first. I was afraid of messing up stuff until I started and how user friendly it is

Pros

I like how it is so easy to use and to do reports. Having the parent portal it is so easy to send out updates to parents and to keep them informed of important things!

Cons

How people can go on e website and just add their names on the waiting list and haven’t been into the center to even tour!

Reason for choosing ChildPilot

Because of how easy it is to use, and ultimately because of the technical support. They alway return your phone call the same day and usually in just a !frwIs

Switched from

[1CoreSolution](https://www.capterra.com/p/79010/1CoreSolution/)

The technical support with them was horrible.

Review Source

Response from SportsPilot

February 11, 2020

Thanks, so much for the feedback Ricky! We are so happy the software has helped you streamline the management of your school. We wanted to let you know that we are currently in the process of releasing an update that will allow you more control of who can access and enroll through your database. New families will now fill out an inquiry page and you get to decide if they get access as a parent portal user. We will notify you as soon as the feature is live.

PL

Penny L.  
Director of Operations  
Education Management  
Used the software for: 6-12 months

### "LOVE ChildPilot"

July 23, 2019

5.0

Our overall experience has been amazing! From the staff at ChildPilot to the amount of time that has been shaved off of my workload due to this software. It is user friendly and easy to use for someone who has not had a lot of training.

Pros

I love that ChildPilot is super easy to use for administration as well as the staff and parent users. I really like that if a child is not checked out, they are still able to check in the next morning without having to find a director to correct the missing punch. The dashboard makes it super easy to see how many kids vs teachers we have in a classroom. I like that the ChildPilot representatives are very responsive when I have emailed them. I usually receive an email or phone call within 15 minutes.

Cons

I have not found anything that I do not like about this software. Anytime we have had an issue, it has been corrected very quickly.

Switched from

[Procare Solutions](https://www.capterra.com/p/23486/Procare-Child-Care-Management/)

Locally based, less expensive, had the ability to do things that would have cost more or were not available with our previous software.

Review Source

Response from SportsPilot

February 11, 2020

Thank you for your positive words Penny! We know how busy running a childcare center can be, it is our mission to always work hard and offer the best service possible right away.

MC

Megan C.  
Owner/Director  
Education Management  
Used the software for: 1-2 years

### "Fantastic Program"

February 6, 2020

5.0

Our parents love this program. It gives them access to their children all day and is very comforting to know in real time how their child is doing.

Pros

I love this software for communication with families. We no longer have to worry about a paper trail. It is so easy to communicate with staff and parents

Cons

It can be glitchy at times, causing us to redownload frequently. Works better on our phones than our tablets, which can be an issue with State.

Reason for choosing ChildPilot

NA

Switched from

[Procare Solutions](https://www.capterra.com/p/23486/Procare-Child-Care-Management/)

I loved how personal Child Pilot was. I love the ease of use and how it streamlined everything instead of having to purchase different programs.

Review Source

Response from SportsPilot

February 11, 2020

Thank you for your review, Megan! We are pleased to hear ChildPilot has made communication with parents and staff members a breeze. We are continuously working to make sure we deliver the best service possible and will look further into making improvements to minimize any glitch issues.

TC

Teresa C.  
Administrative Director  
Education Management  
Used the software for: 6-12 months

### "Outstanding Child Care Management Software"

February 6, 2020

5.0

The ChildPilot staff have been wonderful to answer our questions and seek to make improvements to the software to help it fit our needs. The price point of this program is much better than most in this industry. Even our staff members who were very afraid of technology and hesitant when we introduced the software are now singing it's praises. The teachers love ChildPilot and the parents do as well.

Pros

ChildPilot has made communication with the parents of children in our care easier and more efficient. Having everything I need to manage our daily schedules, billing or communication with staff and parents from any location has made my job so much easier, especially when I'm away from the office.

Cons

There are still some updates that are needed on how Shot Records are updated that we hope they will be able to address soon.

Review Source

Response from SportsPilot

February 11, 2020

Teresa! We are so glad to hear childpilot has facilitated parent communication and madeyour management tasks easier. We appreciate your kind review and feedback. We are continuously looking for ways to improve our software and we will review our shot records feature for any improvements that can be made.

LA

Lakisha A.  
Director  
E-Learning  
Used the software for: 1-2 years

### "Child Pilot app is Awesome!! User friendly "

April 13, 2022

5.0

I Enjoy using the child Pilot software. It’s very user friendly. It offers so many different features.

Pros

Billing and Invoicing is my favorite. The invoices goes directly to the parents email.

Cons

I have features I don’t utilized but wouldn’t say it’s my least favorite.

Review Source

HR

Heidi R.  
Office Manager  
Education Management  
Used the software for: 6-12 months

### "6 Month Review"

April 5, 2022

3.0

I get frustrated, but then things work out. I am hoping that in our second year things will work more smoothly.

Pros

The support is fantastic. I have a dedicated person that knows our particular needs.

Cons

I feel like the product is still in development, but they are working with me to achieve the customizations I need for our particular school.

Review Source

TB

Tiffany B.  
Director  
Education Management  
Used the software for: Less than 6 months

### "Software review "

October 7, 2020

4.0

It has been a positive expirence so far, and I look forward to continuing this service. \[SENSITIVE CONTENT HIDDEN\] our cust. service rep. has been great at getting back with me and helping me find affordable options.

Pros

I really like how much time it has saved me in regards to billing and staff scheduling/payroll. I have also gotten a lot of positive feedback from the parents in regard to pictures, activities, and sharing stories with them.

Cons

I did not like that the software did not save my child data, as I entered it in safari instead of chrome. I also wish there was more of an option for assessments/milestones on the app. Many companies I am sure would be happy to have their assessment on your software. Please look into this!

Reason for choosing ChildPilot

Pricing and Billing options

Review Source

Response from SportsPilot

October 14, 2020

Tiffany, thank you for your kind review and feedback. We are so glad to hear ChildPilot is saving you time performing administrative tasks, and parents are enjoying their experience. We are continuously looking for ways to enhance our software and will look further into making improvements based on your recommendations.

JF

Jessica F.  
Director of School  
Education Management  
Used the software for: 6-12 months

### "Reviews from OKC Heartland Montessori School "

February 11, 2020

4.0

Pros

It is very accessible for all of the users including school admin, teachers, and parents.

Cons

When a child is scheduled to move to a different classroom at a certain time daily, the system will not automatically move the child.

Review Source

Response from SportsPilot

October 14, 2020

Thank you for your review, Jessica! We are pleased to hear ChildPilot is a helpful outlet for everyone in your child care program. We are continuously looking for ways to improve our software and will look further into making improvements based on your recommendations.

AM

Annabelle M.  
Director  
Education Management  
Used the software for: 6-12 months

### "User review"

March 2, 2021

5.0

I have loved having Childpilot. It is useful and helpful to me running a preschool.

Pros

I can keep more records digital and easy to communicate with parents(costumers).

Cons

I would like to do all my accounting on there so I didn't have to use another program for that.

Review Source

AJ

Alecia J.  
Owner  
Education Management  
Used the software for: Less than 6 months

### "Child Pilot Review"

February 11, 2020

4.0

Pros

The parents love it, it’s easy for the teachers to use, and our customer service representative \[SENSITIVE CONTENT HIDDEN\] has always been super available and helpful!

Cons

It was a little tough and glitchy at the very beginning of our use, however once everything was figured out and fixed it has been great!

Review Source

Response from SportsPilot

October 14, 2020

Thank you for your review, Alecia. We are happy to hear Parents and Staff are enjoying ChildPilot as well. Our mission is to provide the best service possible right away, and we will continue to work hard to meet your expectations.

TT

Tara T.  
Director  
Education Management  
Used the software for: Less than 6 months

### "Woods Chapel"

August 5, 2019

3.0

Pros

I like the capability of emailing and texting my parents.

Cons

I've only been using it for less then a month and I was switching from other software company, but I'm not sure this is a better solution. The only difference is the ability to send a text to parents but I don't think this software is easier to use.

Review Source

Response from SportsPilot

February 11, 2020

Tara, thank you for your feedback! Glad we can facilitate parent communication! We are continuously working to make sure we deliver the best service and will look further into making improvements to minimize any issues.

SS

Syeda S.  
Director/Owner  
Education Management  
Used the software for: Less than 6 months

### "Excellent Soft ware"

February 14, 2020

5.0

attendance, teachers management, parents teachers message system. Keeping parents close to their kids.

Pros

User friendly, easy to use and understand. Parents are happy.

Cons

every thing on this software is well organize.

Reason for choosing ChildPilot

best customer service

Review Source

Response from SportsPilot

October 14, 2020

Syeda, we are thrilled to have you as part of the ChildPilot family! Thank you for sharing your kind words with us. We will continue to work hard and deliver the best service possible.