--- title: "CareTeam Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CareTeam Software - reviews, pricing plans, popular comparisons to other Long Term Care products and more." source_url: "https://www.capterra.com/p/181316/CareTeam/" page_type: "product" language: "en" --- # CareTeam Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) CareTeam ## What is CareTeam? CareTeamTM is a collaboration platform that connects Long-Term Care/Post-Acute Care (LTPAC) Physicians with Senior Care Facilities by enabling real-time information exchange. CareTeam provides better patient population insights for Nurses, MDS Coordinators, and Medical Directors through episodic documentation, MDS analysis and reporting: Immediately view the physicians encounters, access patient insights, and communicate with practitioners via CareNote, a HIPAA-compliant messaging. ## What is CareTeam used for? [Long Term Care](https://www.capterra.com/long-term-care-software/) Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CareTeam?[Manage this product listing](https://www.g2.com/products/netsmart-technologies-careteam/claim_requests/new?auto=true) ## CareTeam Overview Updated September 2026 AI summary CareTeam supports small and midsize organizations with long term care needs by offering tools focused on geriatric care management. It provides features for clinical care, MDS review, HIPAA compliance, and is suitable for nursing home settings. The software is available as a cloud-based solution and is accessible via web browsers and mobile devices, including Android and iOS. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CareTeam 3.5 (2) VS. [### NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/) [4.0 (1,284)](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/) Starting Price Contact vendor Starting Price $300 per user, per month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.0 (2) Ease Of Use 3.9 (1,284) Value For Money 0.0 (0) Value For Money 3.7 (767) Customer Service 4.0 (1) Customer Service 4.0 (1,196) ## CareTeam alternatives [Modernizing Medicine Gastroenterology (formerly gMed)](https://www.capterra.com/p/231841/gGastro/) [4.1 (20)](https://www.capterra.com/p/231841/gGastro/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 70% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/231841/gGastro/) [ESO Electronic Health Record (EHR)](https://www.capterra.com/p/175575/EHR-Software/) [4.4 (5)](https://www.capterra.com/p/175575/EHR-Software/#reviews) Starting price $1000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/175575/EHR-Software/) Highest Rated [Empower Inpatient](https://www.capterra.com/p/124076/Empower-Inpatient/) [5.0 (1)](https://www.capterra.com/p/124076/Empower-Inpatient/#reviews) Starting price $350000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/124076/Empower-Inpatient/) [eCase](https://www.capterra.com/p/148276/eCase/) [3.5 (2)](https://www.capterra.com/p/148276/eCase/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 50% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/148276/eCase/) ## FAQs about CareTeam Overview ### What company size and specific industries is CareTeam built for? CareTeam is designed for skilled nursing facilities, making it a fit for healthcare organizations in that sector rather than a broad range of industries. The available vendor description does not specify a company size, so its target audience is defined primarily by long-term care and skilled nursing providers. Features and Usability ### What are the key features of CareTeam ? CareTeam offers clinical care tools for nursing homes and geriatric care, with HIPAA compliant data handling and MDS review support. Its core feature set centers on care coordination for long-term care settings, combining clinical documentation, resident care management, and assessment review in one system. Getting Started and Support ### What training and onboarding options does CareTeam offer? CareTeam provides live online sessions, webinars, and documentation to help teams get started. Live online sessions support guided setup, webinars present training in a group format, and documentation offers written reference material for reviewing features and steps as needed. Getting Started and Support ### What customer support options does CareTeam offer? CareTeam provides 24/7 Live Rep support for users who need help at any time. No reviewer feedback is available about support quality, response speed, or agent helpfulness, so only the listed support channel can be confirmed from the catalog data. ## Features AI summary Based on 158 Long Term Care reviews Capterra data shows that buyers of Long Term Care software rank the following features as their top priorities: - **HIPAA Compliant** (**67%** of reviewers rated this feature as critical) - **Patient Records Management** (**64%**) - **Claims Management** (**58%**) CareTeam supports **HIPAA Compliant**. However, it does not include **Patient Records Management** or **Claims Management**. Its HIPAA compliance gives care providers a secure framework for handling sensitive resident and patient information, helping businesses protect privacy, meet regulatory requirements, and maintain trust across daily care operations. Clinical Care Any form of examination or diagnosis performed for the purpose of medical treatment. For Nursing Homes Specifically for nursing homes Geriatric Care Providing medical care for elderly patients HIPAA Compliant Compliant with HIPAA, which sets standards for sensitive patient data protection CareTeam 4 features ### All Features - Clinical Care: Any form of examination or diagnosis performed for the purpose of medical treatment. - For Nursing Homes: Specifically for nursing homes - Geriatric Care: Providing medical care for elderly patients - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection --- Get Advice We can help you find the software with the features you need. Features 2.5 (2) 2.5 Based on 2 reviews ## Pricing ### Starting price Free trial available Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (1) 4.0 Based on 1 reviews ## User reviews Overall rating 3.5 Based on 2 reviews Filter by rating 5(0) 4(1) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent RF Rachel F. Health Information Management Director Hospital & Health Care ### "Ok" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 0.0 0.0 Likelihood to Recommend 3/10 January 29, 2019 Pros Easy to use, easy to find what you're looking for Cons Very slow search field. Cannot even view the note until doctor signs it. Lag time between doctor signing and the note being available. Hard to correct mistakes. If doctor wrote a visit note under a "History and Physical" heading, he can't correct it to say "Progress Note" instead. I wish we still used a clinical program that included Progress Notes. With a integrated system, it was easier to track and schedule required visits, easier to access notes, and we were able to included notes about the visit... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 1, 2019 We appreciate your insight regarding our software and sincerely thank you for taking the time to review CareTeam. Thank you for the opportunity to address your concerns. The encounter module is a direct feed from GEHRIMED Physician EHR. As such, the visit note title can easily be edited, but must be changed in the EHR before you see changes on the dashboard. Your request to view encounters before they are signed is not permitted due to regulatory constraints.However, the second they are signed you have the ability to view or download directly from the dashboard. If you have additional questions related to these features or other CareTeam features, our support team (support@gpm.md) is more than happy to assist you. CE Christina E. Medical Records Director Hospital & Health Care ### "Medical Records " 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 January 17, 2019 Good experience so far. The IT support team is excellent and follows-up immediately. Pros Layout of notes is clear and helpful with meds, diagnoses and psh on the left hand side Cons Notes should be available for longer than 90 days Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 18, 2019 Thank you for taking the time to write a review and provide feedback for CareTeam. We are continuously working to improve the platform and your insight is critical in this process. Per your comment regarding 'Notes should be available for longer than 90 days,' There is a new functionality in place to allow you to see ALL previous notes for a given patient on one screen. One of our account specialists will reach out to you to highlight our newest product features and functionalities. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.