# ScalePEO Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ScalePEO the right Human Resources solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/181330/ScalePEO/reviews --- ScalePEO 4.3 (11) [View alternatives](https://www.capterra.com/p/181330/ScalePEO/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 14th, 2026 # Reviews of ScalePEO Ease of use 4.4 Customer Service 4.4 ## Showing most helpful reviews Showing 1-11 of 11 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Bleu B. General Manager Hospitality Used the software for: Less than 6 months ### "Great Product" June 7, 2019 5.0 Consolidated a number of existing benefits into single solution Access to better medical coverage along with reduction in premiums greatly enhancing the employee benefit. Pros web based easy and intutitive employee interface Cons Admin portal not nearly as polished as employee interface Admin, employee, HR are all separate websites Review Source JT Jeremy T. CFO Hospital & Health Care Used the software for: Less than 6 months ### "ScalePEO Has Delivered" October 9, 2019 4.0 This is only our 3rd payroll with Scale to date, but we are extremely pleased so far. The onboarding process went on without a hitch. We switched from weekly payroll to biweekly payroll and I was afraid of employee backlash, but we did not receive any. I think employees are real pleased with the access to their payroll and benefit information. We were able to pass on much of the savings on to the employees which essentially served as a midyear raise for many of them. Pros We did back to back conversions and converting to Scale was a much smoother process than the first. The support was phenomenal and the accuracy was on point. I like that I can get them on the phone immediately if I so choose. Cons The one drawback with this software, if you want to call it that, is that there is the additional step of performing a review after you have submitted payroll. It isn't that much of a drawback-- just today I caught an input error of mine doing such a review so it does serve a purpose. Alternatives considered [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) Reason for choosing ScalePEO We chose Scale after doing demos with both Scale and Total Source and building cost/benefit spreadsheets comparing the two. While Total Source was perhaps more robust and had more bells and whistles, Scale came back with better insurance rates for our employees through Aetna. That was one of the biggest factors. The next biggest factor was that we were able to keep our relationship with our insurance broker which we would not have been able to do with Total Source. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) We were with Wells Fargo's payroll and converted over to RUN powered by ADP based upon a contractual relationship they had. We then were approached by HROi (Paychex) and Total Source (ADP) and were planning on making the switch to Total Source to change to a PEO to essentially upgrade from RUN. Review Source DH Dani H. HR Liason and Bookkeeper Hospital & Health Care Used the software for: 1-2 years ### "Be prepared to be your own expert at payroll and HR because their employees aren't properly trained." February 13, 2025 1.0 ScalePEO promised a lot but never followed through. Their rates skyrocketed after the first year, the HR services provided incorrect information for state laws and were so overwhelmed they didn't have time to properly assist with the services they provided taking 6 months to update an existing employee handbook only for us to discover it wasn't state compliant, the improperly took state and federal taxes out of employee paychecks, and they took more than the federal limits out for both IRAs and FSAs of multiple employees' paychecks. I do not know how they are still in business. Pros The only thing positive I can say about ScalePEO is some of their employees are nice. Cons They did not process federal or state taxes correctly. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Promised more services for a competitive price. Review Source JF Justin F. Broker Insurance Used the software for: 6-12 months ### ""Outside the box" solution for small and mid-size companies" February 26, 2019 5.0 Relationships are crucial and the customer service ScalePEO provides is top-tier and people first. Overall the software solution and platform combined with a real and tangle human element make ScalePEO easy to overwhelmingly recommend. Pros A single platform for payroll, benefits, HR, reporting, compliance, and peace of mind. Cons ScalePEO is not a "one size fits all" solution for all businesses and does take more front-end work to ensure it is a good fit. Review Source SR Stephen R. President Insurance Used the software for: I used a free trial ### "Broker friendly PEO and more!" February 26, 2019 5.0 Pros We have proposed ScalePEO on a number of occasions to our clients. The proposal packet and the presentation from ScalePEO is first-rate. They make it easy to understand and the employer can see the value in combining HR and payroll. As a broker however, this PEO is excellent to work with because they include you as a partner rather than an outsider. Cons Although we have proposed ScalePEO to a number of prospects we have yet to experience their software. If the software is anything like their sales presentation I would think that the on boarding process and customer service would be excellent. Review Source GH Greggor H. Benefits Consultant Insurance Used the software for: Less than 6 months ### "Buy-In Beyond Medical Premiums" February 26, 2019 4.0 Pros The software provides HR tools and resources that many of our clients outsource elsewhere. If the client buys into Scale as a service beyond a way to access certain medical plans/premiums then they will buy to the product for a long time. Cons The challenge with Scale is that we need to have the clients buy in on the product outside of the medical premiums. Once in the Scale system they will be hooked (hard to leave due to number of services tied in) and if the renewals are bad on the medical premiums then its a huge shift to move elsewhere. Review Source HH Hugh H. Employee Benefits Insurance Used the software for: 6-12 months ### "Benefit Broker's Perspective" February 26, 2019 5.0 This has been a learning curve, understanding the ins and outs of a PEO. But our rep has been so very helpful. Scale upgrades our offerings and level of service to clients, so now we have what previously we only competed against. Pros We get quotes very quickly. And usually they are extremely competitive. Cons Once we adapted to providing all the data required, this has actually gone quite smoothly. Review Source MS Marion S. agent Insurance Used the software for: 6-12 months ### "Scale PEO a bonus" February 26, 2019 4.0 Pros Easy to use and follow along. It's not designed for only those who are software experts. Cons There was nothing that jumped out so far. I think it is a great tool. Review Source DY Dennis Y. President Insurance Used the software for: Less than 6 months ### "Great Value for my Clients" February 21, 2019 5.0 ScalePEO brings great value to my clients in health insurance benefits and combines consulting practices to allow my clients to focus on things that bring in revenues and makes the companies more profitable. Pros It takes the busy work out of a companies daily activities in HR, L&I, Risk Management, Payroll and Health Insurance Benefits. Cons Conversion software to a new system takes time. Review Source NB Nikolai B. Account Executive Insurance Used the software for: I used a free trial ### "ScalePEO" March 4, 2019 4.0 Pros Large Group Plans and Underwriting for Small Groups Robust Benefits Administration Platform Cons Confusion over what size employers are eligible. Review Source CB Christine B. Partner-Office Manager Insurance Used the software for: I used a free trial ### "C Barker PEOScale " February 26, 2019 5.0 ScalePEO is a very good option for employers that don't want to worry about the complexity of HR , reduce their liability, streamline the payroll and reporting and also getting very competitive health proposal. Pros This software is very simple and easy to use. I can express my opinion. Cons I don't think there are anything that I don't like with this software. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.