Who Uses This Software?

Banking financial institution, telco, utilities

Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
    In Person
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Juris Technologies
  • juristech.net
  • Founded 1997
  • Malaysia

About Juris Astra

Juris Astra is a complete call centre solution for inbound & outbound contact centre comprising of ACD, IVR, & dialler. It also does optional customer relationship management (CRM), sales force and marketing management, & case management, to handle sales leads, marketing campaigns, complaints, service requests, & customer service issues. Juris Astra is a seamlessly complete solution that provides you the capability to handle telephony, email, web chat, fax, & SMS interactions automatically.

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Juris Astra Features

  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

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