Universal selective systems

Odoo


4 / 5
221 reviews


Average Ratings

221 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 3.5 / 5
    Customer Service

Product Details

Vendor has not completed this information.


About Odoo

Providing Enterprise Resource Planning


Spotlight media placeholder

Odoo Reviews Recently Reviewed!


Capterra loader

Covers most of the organisational needs but need customization as well

Nov 06, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: 1) Opensource and SaaS option

2) Easy to use - Maintained uniformity across modules

3) Availability of Third Party apps

4) OCA community support

5) No other opensource ERP covers Inventory (Product master - ability to handle product variance / Inventory valuation / Landing Cost) and Recruitment functionality like odoo

6) Odoo Enterprise Accounting reporting is a plus

7) Easy to customize or develop new module using Odoo Studio if your an enterprise customer

8) Developing new module even in enterprise will not take much time

9) Partners availability across globe is a plus

10) Having Ecommerce functionality in an ERP is great advantage

Cons: 1) Need customization for localization ( Both HRMS - End of service calculation and Taxation)

2) Must to have functionalities are moved from community to enterprise form Odoo version 9 onward till odoo 12

3)Must to have accounting reports moved to Odoo enterprise

4)Not providing incremental update to the existing version is minus

5) Different pricing for different region

6) Document management features could have been better even-though they released few more functionalities in Odoo 12

Overall: Have experience of consulting and over seeing the implementation ( 14 Implementations) of Odoo from version 8 to 11 for the past 4 years.

Vendor Response

by Universal selective systems on November 16, 2018

Thanks for the review Selvakumar! We appreciate the 10/10 for recommendation. Your key points in both areas were informative to read. We like to see the Pros in order to understand where our community finds the most value, as well as the Cons to see where we can improve. Note for some of these (such as Documents management) that our software is constantly being updated and improved by a global team of awesome developers to bring features like this to our users. If you are on the SaaS platform, these features are delivered to you automatically without any need to update or reconfigure (we like to make things simple and easy). Hope to see you at our next Odoo event to learn more about your experience! :)

Capterra loader

Extensive ERP for a small to medium sized business.

May 08, 2018
4/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Odoo is an Opensource ERP with a free Community Edition and a paid Enterprise edition. It is packed with features like Accounting, Project Management, Customer Management, Employee & Recruitment Management, Inventory & Warehouse, Sales and Purchase and POS to name a few.

I like the Dashboard where one can get an bird's eye view of the status of any task or activity that needs attention. Plenty of additional modules (called Apps) are also available on the Odoo Store.

Odoo uses Postgresql as database.

It offers plenty of customisation options. Some countries' standard Chart of Accounts are available by default, or you can create your own.

Overall a very useful ERP.

Cons: I'm reviewing the Community Edition: On the downside, it has a relatively big learning curve. Setup and initial configuration is crucial. I would have liked to choose between mySQL and Postgresql as some hosting providers does not offer Postgresql.

Some minor frustrations is the fact that an invoice can only be created after a quotation, then an order. I would've liked to be able to enter an invoice without an quote or order; for example monthly regular contractual invoices. Having said that, depending on how your business work, it might not affect you that much.

Secondly, recording expenses is cumbersome - expenses are recorded either through the employer expense module (which is not always related to an employer, like rent), or through billing. Either way, you need to create a "product or service" for expenses before entering them. Where and how you enter them, also affects your expense reporting.

I would also like to see more reporting options like traditional desktop apps.

Customer support for the Community Edition are limited to the forums and some manuals for older editions.

Overall: Having everything in one app is the major benefit to me. I don't have to use different software for Sales and Purchases; for Contacts; fr Projects etc. Another benefit for me is the ability to attach documents to each transaction for tax purposes at the end of the financial year.

Capterra loader

We liked them so much we Partnered with them

Dec 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: As a former Netsuite and Salesforce partner, our clients demanded more in the form of ease of use, mobility and functionality without breaking the bank. We started off by migrating ourselves off of our Netsuite system. This move simplified all of our daily work lives so much, we brought this solution to our client base. From Professional Services, Manufacturing and Warehouse operations, Odoo was an excellent fit and an extremely good value. The company improves the software almost daily and with thousands of prebuilt apps in their app store, adding major functionality and workflow is simple. Also the open nature of the code makes it the absolute most flexible ERP/CRM/MRP software on the market.

Odoo maintains a few versions Community(Free) and Hosted(Saas) and Enterprise(Self Hosted). We recommend either Hosted or Enterprise(Most Recommended) for business. The Community edition is mostly for developers to have an easy way to learn the basics. The Enterprise edition is packed with additional advanced features necessary for production use, and is supported by Odoo and the Odoo Partner Channel.

Any company in the search for an ERP system should include Odoo in their list.

Cons: Documentation needs improvement. Most documents and answers are not centralized but scattered between Youtube, and Odoo Community and GitHub although they have been building a training portal.

Overall: All of my systems and customer data are centralized in one easy to use system

Vendor Response

by Universal selective systems on December 26, 2017

Thanks for the review VCloud9 team! We are excited to hear how your experience with other ERP systems like Netsuite has helped to identify key value indicators when doing software implementation. We look forward to continuously adding value to your projects in the future!

Odoo gives you full featured modern open source software to manage a business or any organization.

Feb 21, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: No data re-entry. All the apps are connected and share information. Saves so much time and money. Also, you can create your own modules, or hire an outsider to create a module for you, due to the open source nature of the software. Easy to add any of the pre-made apps.

Cons: It can run slow, if you don't take a little time to tune up the server it's running on, and use enough memory, caching, and ideally an ssd. There's a lot of database access happening. Upgrading to the new version is not easy. It would be great if the Odoo company would make upgrading a simple do it yourself automatic task, one click of a button, that would not require human attention for 2 weeks. There's an entire article with more about this on the Odoo site.

Overall: One of the fastest growing, well rounded, full featured, modern, open source, business, or other organization, management software.

* A free community version is available at no cost forever, with about 85% of the features of the paid commercial version.

* Very powerful software for organizations of 1 or 2 people, up to hundreds, possibly thousands of employees.

* Full accounting including customized international accounting which works in about 100 countries, impressive.

* Full website builder lets you drag and drop blocks on the screen to setup your org's website.

* Comes with a feature where you can offer live chat support to your customers or audience.

* Connects to your bank account in the paid version for automatic verification of account activity.

* Manages multiple bank accounts for the various parts of the organization, nice.

* Full automation of the employee recruitment, interview, hiring, employment contract, and termination process.

* Management of the vehicle fleet or any other set of assets belonging to the organization.

* Manufacturing Resource Planning modules are available if you're running this type of organization.

* Email app is great and a huge time saver, it becomes a high speed task manager and filter.

* Point of sale app is also really cool, from a tablet or phone you can access the minimal set of functions in Odoo needed to check customers out at the point of sale, the great thing is the Point Of Sale can keep running taking payments and tracking which items are sold and their quantity, even when internet access disconnects, then when internet connection comes back, the app will save the completed sales into your Odoo system.

* Between 50 and 100 apps.

* You can use all the community apps for free. If you choose to subscribe to the commercial Odoo, it's a cheap price per month per app, which comes with support and hosting if you want it. Pricing is way lower than the competition. Even running the free community version although limited it's far better than running a business without software or with many disjointed separated software.

* Odoo really delivers on the do-it-all approach, every app is able to talk to all the other apps, and share information, because they all run on top of the same set of your company's data. This totally eliminates the need to connect separate apps made by different companies, or worse, re-enter the same data into multiple different apps, losing tons of time and money.

Recommendations to other buyers: Connect to the Odoo community online. Try the free community edition and free community apps. Try out the free trial of the commercial version for 2 weeks to give yourself a good exposure to the software.

Vendor Response

by Universal selective systems on February 28, 2017

Thank you for your review Chris. We appreciate you taking the time to provide us with your valuable feedback.

Capterra loader

industrial engineer specialized in the business area, project manager and Odoo consultant

Jul 04, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is a complete business suite that allows the management of multiple applications for managing the processes of a company. It has a friendly interface and has easy handling and configuration in all its modules. all applications handle information in an integrated manner. Integration among all its modules that facilitate its usability. It has a very large community of users and with the best support for this type of applications. It has the best prices in the market and even has a free version for small businesses. undoubtedly has the best price quality ratio among all software of its kind.

Cons: because it is designed to touch all the areas of management of a company, it has some areas with some weaknesses regarding the competition such as human resources, payroll and adjustments in the configuration of some countries that do not have a lot of presence in their community. Although it is very intuitive and is designed to facilitate user use, knowledge must be available about the processes in question in order to exploit the full potential of this suite.

Overall: It is the most complete ERP with the best support and the largest community and continues to grow. Undoubtedly the best proposal for small and medium-sized companies because of its relatively low costs compared to all the characteristics it has. It is the most complete ERP with the best support and the largest community and continues to grow. Undoubtedly the best proposal for small and medium-sized companies because of its relatively low costs compared to all the characteristics it has. Its easy use and the integration of all its modules make it the perfect tool for any company that needs to manage its processes

Capterra loader

Reliable ERP that works for everyone

Feb 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: 8 years ago we were actively helping some of our customers implement SAP. I was researching on a better system that is affordable for small and medium business as well. I found OpenERP(Now Odoo) and give it as an R&D project for my team to learn. Seeing the ease and freedom, we implemented it for our business and partnered with Odoo and started providing it as one of our core services to manufacturing/Retail and Wholesale companies in the US and abroad. Main Pros are

Base Opensource - Source Code available

Modular Architecture

Software doesn't dictate how you should run your business - highly customizable

Availability of custom modules for almost every integration

Availability of developers and implementation partners

No Vendor Lock-in and unexpected 300% increase in license costs

Affordable for 5 people business to large corporations

Can be installed on highly secured private dedicated military grade servers for compliance

Cons: Documentation is scattered across different channels, needs to be centralized.

Odoo is still a young company and has a long way to go compared to SAP, but they are working on it.

Overall: Increase in efficiency of running my business by 60%

Vendor Response

by Universal selective systems on February 05, 2018

We appreciate the awesome review Anoop! Glad to hear the flexibility of the Odoo ecosystem is an important point for you. We will continue to make our content (especially documentation) more accessible and comprehensive in the future. Thanks for the review!

Improve customer service speed and training manuals and videos

Jan 17, 2017
5/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Customizability

Cons: Difficult to learn and difficult to maintain without an IT department.

Overall: The software has the ability to do anything you want, but the process of customizing needs to be improved. If you are not very computer savvy, there is no way you could use this software or even think of ways to make it better. The customization team needs to take more of an assertive role with helping people figure out what they could do to improve their processes and their software.

In addition, because it is so highly customizable, there needs to be top of the line customer service, which there isn't. There needs to be a tech support number to call at all times, because businesses are relying on your software. Right now if you put in a support claim, it takes 34-48 hours to receive a response and then there is so much back and forth, it usually takes 2 weeks to get anything resolved and in the business world, that is not acceptable. The customer service agents should pick up the phone after the first email, if they don't understand what is going on.

Vendor Response

by Universal selective systems on February 01, 2017

Thank you for your feedback Michael. We always appreciate hearing from our customers and their experience with Odoo. We are always improving our product and hearing what our customers think is important.

Regarding the training, a few months ago we launched our brand new training platform to help people learn more about Odoo: https://training.odoo.com

Note that if you already have a success pack, be sure to ask your consultant about a free access code to the eLearning platform.

In addition we also have a lot of user documentation on our website, available here: https://odoo.com/page/docs

I'm sorry to hear you've had some issues with the support team. Our support teams are now available 24/5 with teams located in the US, Belgium, and India to provide coverage across every timezone.

I hope this helps and that you continue to enjoy your experience with Odoo! :)

Odoo is the solution to automate almost all of your business processes.

Jun 16, 2017
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The reason why we had chosen Odoo is for the combination of applications and being open source. We use practically all modules; sales, CRM, Purchases, projects, webshop/website, POS, HR, repair management, manufacturing, and finance. Most of the competitor ERP software does not provide the webshop/website and POS modules. This point was for us at the end the most important one.

Cons: Because of the great number of applications within Odoo, they are not all at it's very best. But providing feedback, creating your own customisations or even your own modules does help to make the Odoo system more complete and easier to use.

Overall: Speed up internal processes, for example from quotation to delivery or manage your products from stock to webshop and POS. It saves a lot of time and can provide very useful information regarding your business data.

Vendor Response

by Universal selective systems on June 16, 2017

We are glad to hear Odoo is saving your business time and simplifying some of the workflows you do many times a day! We noticed in your review you also mentioned sending feedback for features that would be helpful to you, keep that feedback coming as we are always eager to hear what ways we can better help support your business! I would also recommend checking out Odoo Studio (https://www.youtube.com/watch?v=xCvFZrrQq7k) which allows you to customize your apps or even create new ones without the need to have your developer write code. Hope that helps, and thanks again for using Odoo for your business!

ODOO cloud solution: convenient, fast implementation and strong support from ODOO implement team.

Jun 20, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The architecture of ODOO is really smart and has allows us to develop really customized solution, that were sometimes really complex as to meet our practical needs. ODOO team project management was really efficient and at the end cost effective. We have managed to migrated from an older own hosted version to ODOO cloud in a very short time, without disturbing our daily operation.

Cons: ODOO solution has a lot of features that are constantly evolving. Sometimes data structure seems to change from version to version and this may become confusing for the user, specially when functionalities are being impacted at the same time.

Overall: ODOO cloud: hassle free solution for a company like ours that has no time to spend on managing IT infrastructure. We have improved not only our company efficiency, but have no a central repository of information for our users, speeding up access to the correct and complete information.

Vendor Response

by Universal selective systems on August 10, 2017

Many thanks for the review Olivier! It's great to hear how you've been using Odoo for your business. We hope you will look into our new version (set to release in October) which will have even more awesome tools and features to help users like you get the most out of their business software. :)

Great Value - Not a full package

Feb 23, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Good interface

Good improvements

Good customer Service

Fast workflow

Cons: Little mobile support

Updates crash the software sometimes

Urgent issue response time unreliable

Missing common features

Overall: We have found customer service to be good! The software is pretty intuitive by ERP standards (most ERPs are horribly unintuitive) and mostly mobile friendly. The price is unbeatable in this software class.

Most of the shortcomings come in the form of missing features that seem like they should be obvious (like managing customer maximum credit limits, getting margin profit reports, simply selling or moving products from locations, as examples). Or vocabulary that doesn't make a lot of sense to a US businessperson.

My only honest complaint is that our salesperson frequently said, "Yes, Odoo can do that." to our questions, when really it could not. Or it could not without extensive customization. It has resulted in a very long launch process for us, but we are still happy with the product.

Recommendations to other buyers: Add the following features: - Total and Targeted Gross Profit by % insights including commission margins for sales reps - Paid receipts for invoices (people want paperwork to know they've paid!) - All updates should have a incubation period so we can test them before they hit - Add bins to inventory and make internal transfers possible from a given quant view (I should be able to schedule an internal transfer for an object I'm looking at.) - Tax Paid Journal entries should have their own journal entry type.

It's a really big ERP to work with but dificult to customize

Jul 16, 2018
5/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Pros: Have a lot of packages all over the internet that can be used for free and can be found in their own store, the community can be really helpful when asked for a doubt, easy to add new packages and configure some basics things to make it work with a lot of companies even for non-programmers, it's open source

Cons: There are a lot of basic functionalities that can only accesed by paying, if a company needs to customize more than basics things can be really dificult to make, the community version does not have any type of support and it's a little unstable, there are no package compatibility between versions

Overall: It can be very usefull for little and medium size companies to manage them and help with decisions making with the reports

Vendor Response

by Universal selective systems on July 20, 2018

Hi there and thank you for the review! We think it is important to note that Odoo does not restrict functionalities with a payment model as you stated here. In fact, Odoo offers a "one free app" model which allows any company to use any one single app from Odoo for free. While we have pricing per application, and integration / maintenance / service
/ development are all things that have an associated cost for any organization, we open our platform to the business community with this one-app model to allow businesses with little-to-no budget to still use an Odoo application and improve their workflows. We encourage you to check this offer out if budget is limited, and contact one of our Odoo experts if we can help you further analyze the solution to fit your needs. Thank you for being part of the Odoo user community! :)

Fruity Chutes uses Odoo to Scale Business

Jan 09, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: You can do most of the setup yourselves. And all the business needs are already integrated together. Having our accounting directly integrated with our business process is great.

Cons: You do need to tune some business process to work in the Odoo modules. Examples are how Inventory works and procurement rules. Also manufacturing. But we were able to overcome these with just a bit of work.

Overall: Back in early 2016, we started to look for a better way to run our business. Of course, there are all sorts of ERP systems, and most all are very expensive. For us, they are completely out of reach. Then there are many dedicated servers, and non-internet enabled systems. For us, with our distributed workforce we had to have a SaaS solution. In April we came across Odoo and it met all our requirements. We were able to get setup on jut a few months, mostly by ourselves. Now at the start of 2017 our entire business sales, procurement, manufacturing, and accounting is now being run on Odoo. It's working fabulously for us it's hard for us to imagine how we could scale our business without it!

I highly recommend anyone looking at an affordable ERP system to give Odoo a serious look!

Recommendations to other buyers: I can see the Odoo system taking us a long way into the future. I'm not sure we can outgrow it.

Vendor Response

by Universal selective systems on January 19, 2017

Thank you Gene for the great review! I'm happy to hear that you've had such a good experience with Odoo. We really believe that business software shouldn't have to be complicated, and our mission is to provide intuitive and tightly integrated software. Thank you again for your feedback and please do let us know if there is anything we can help you with.

We consider Odoo as a strategic resource and key of our success

Jun 16, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: In the sales module it is not possible to change the sales order adding or suppress item once it is confirmed. Our customer often review their PO and add or remove item

Cons: We started the company with Odoo back in year 2010 , we had exponential grow until now. Odoo did follow our growth and need, his flexibility to use and his large choice of different module allow to expand our company capability to answer to our customer needs.

The Odoo is very stable and in constant evolution as the world business, it is extremely important to have the capability to follow the movement and succeed every year.

We consider Odoo as a strategic resource and key of our success who allow us to focus on our main business which is crucial.

AEV produce Critical valves for Cryogenic service worldwide.

Overall: very stable , in constant Evolution, friendly use ,

Vendor Response

by Universal selective systems on June 16, 2017

Happy to see your business has been growing year-over-year, that is fantastic! We aim to continue each year to make Odoo the best it can be to support this growth for businesses like yours, thanks for the review! :)

Capterra loader

Since version 8 a lot has changed. Odoo v11 has become fun to work with.

Mar 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: For almost 90% of the cases the systems provide standard features that do the job. The remaining 10% can be done by custom development without breaking the standard code. The system is easily configurable and without being an IT'er you can setup your own business processes. As for the installation I recommend to have a system engineer at hand. The user interface is easy to understand and helps you to organise your day-to-day activities with defaults settings and favorite views.

Cons: Can't mention anything, but if I have too, It would be great to have some extra free Website Themes in the community and Enterprise version. Only in the saas version you have some choice.

Overall: Integrated view on my customers, purchases, invoices, projects, timesheets, events, mass mailing, accounting, calendar and eSignatures on contracts.

Vendor Response

by Universal selective systems on March 20, 2018

Wow thanks for the awesome review Gunther! We appreciate you being an awesome part of the community and growing with us, keep doing great work! :)

Amazing Features - Some Training Required

Feb 28, 2017
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Wide range of tools

Cons: Not necessarily easy to use from the get-go

Overall: This system is a brilliant idea and fantastic tool for any business, but it's not intuitive or necessarily easy to use. This wouldn't be an issue if it were easy to ask questions, but in my personal experience, customer support is a bit slow in answering questions and their service is rather superficial, especially in the accounting department. We've had to fend for ourselves and resort to trial and error a few times. It also kind of stops us from exploring all the awesome features that this software boasts for fear of somehow messing up the accounts.

If you purchase this software, take the time to get good training at the beginning and ask questions when you manage to speak with a knowledgeable customer service representative. In the right hands, this platform is powerful and useful!

Recommendations to other buyers: Get good training and thoroughly understand its use, and it will be amazingly useful!

Vendor Response

by Universal selective systems on March 23, 2017

Thank you for your review Kim. It's great to get the feedback. We like to make sure that we're on top of things, to always aim to provide our customers with the best possible experience, and continuously improve it.

Great Product with various applications

Jan 09, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Ability to see where products have been purchased from, the price, and date which they were purchased. The ability to see purchases based on product or vendor.

Cons: Setting up the store takes time and can be repetitive creating new products.

Overall: Carson Corporation has been using the Odoo application for a little over a year to this point. We use this application to set up an in-house company store. Our project managers are able to order needed materials from the Odoo store where we then pick the material from our warehouse. We use Odoo to order materials from our store, keep inventory and warehouse stock levels, in addition to completing all work orders. We eventually see ourselves using the invoicing features in the near future. Overall this program has been very helpful for our business. Customer service has been very responsive and useful in providing feedback and setting up templates for our particular type of use.

Vendor Response

by Universal selective systems on January 19, 2017

Thank you Christopher for your feedback. We always appreciate to hear about our customers' experience. I'm happy to hear that Odoo has been helpful for your business and that you're experience with customer service has been good. We really believe that business software should cover complex needs without being complicated! We wish you all the best with your business

Odoo - Great for the price

Jan 17, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The linking between various apps makes most information easy to find - the delivery orders are easy to follow from a sales order, the Bill of Materials can be found from within a manufacturing order, etc. And when set up correctly, the dashboard app is quite useful.

Cons: The lack of clarity with allocation and forecasting. Without columns shows what's coming in and what is going out, it's difficult to tell what's allocated in the forecasted quantity. Also, the inability to maneuver from within the dashboard app and the lack of visibility of which app is being viewed from within the dashboard both seem like oversights - Orders could be confirmed, reserved, and delivered from the dashboard if the arrow buttons at the top right worked correctly and allowed proper navigation.

Overall: Odoo's ERP system is being implemented partially by our company to roll out a new product line. It works for us as an inventory management system, but we have also implemented parts of the purchasing and sales app. There's always room for improvement, for example in the nomenclature for importing and exporting data, but I believe the issues addressed in Odoo 10 are a good step in the right direction. Odoo has handled most everything we've thrown at it when combined with the technical support at Odoo (which has been great so far).

Capterra loader

Excellent CRM all in one, everything for your business

Sep 05, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: CRM that can be used for any type of business, resource management, account management, payroll, access control, among others.

This tool has everything included for small and medium companies and is 100% adaptable according to the needs of the client.

The inventory management really makes this task much easier, since it is responsible for increasing or decreasing the amount available according to the movements made.

Cons: The costs of personalization since the adaptation according to the specific needs of each company represents a cost

It requires that users have a certain degree of technological knowledge to be able to use the tool.

Maintenance and adjustment must be done by technical personnel with knowledge in this software that increases the maintenance cost

Being free software, each company assumes the risks that this type of implementation can bring

Overall: For me it has been very functional, I have used it in several companies, but I really like that it integrates several packages that are paramount in every company. It is a versatile software and is not limited to a single type of company, it was used to manage a restaurant, adding technology and innovation when it comes to serving customers.

Vendor Response

by Universal selective systems on September 11, 2018

Hi Daniel, thanks for the review! We appreciate all the positive notes about Odoo and are happy you find it helpful for your business. It's important to note that while yes the free version (Odoo Community) is designed to be used on a technical level, we also have Odoo Enterprise with direct quickstart implementation through our team which requires no technical knowledge (we do it all for you)! Of course every company will have different needs, so feel free to contact us so we can help you find the perfect solution for your needs.

Great Basic POS Solution

Mar 06, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Simple, Intuitive, Inexpensive. The simple Web-Based modern interface makes access seamless across multiple devices. Integrated inventory management and client/customer management. All the features you need to run your Retail store or Restaurant is here. The pricing is very reasonable. The expandability from the modular structure and community make the solution even more capable. If you're a small business that needs an inexpensive POS solution you can't go wrong with this one.

Cons: The feature set is extensive enough that it covers mostly everything you might need from a POS and while there is a lot of expandability through modules and a large library of Third-Party options to choose from, there are a few features I do wish were standard; like the ability to store Allergies for restaurant customers. Other than that, a great piece of software.

Vendor Response

by Universal selective systems on March 13, 2019

Thank you to the Converge Solutions team for the awesome review, we are glad you have found so many useful features for your business. We will keep them coming! :)

Capterra loader

Amazing ERP

Apr 10, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Extremely flexible

Inventory is part of the Accounting module, so you get double entry Inventory control

Easy to customize

Cons: Performance is not great handling large order volumes (>2k / day).

Overall: We manufacturer brands and sell direct to consumers online. We use Odoo to track all facets of our business. We us it for:

Central Order / Inventory Management. We have custom modules to import orders from all channels.

WMS. Out of the box Odoo creates a delivery order for every confirmed order, using routing rules we can route the delivery orders to the best warehouse for fulfillment. We also capture tracking data to send back to sales channels.

Accounting. Since we have all orders / inventory centralized and Accounting is built-in, we use Odoo for all accounting.

Vendor Response

by Universal selective systems on April 11, 2019

We appreciate the review and are excited to hear about the work Venditio Group has been doing! Keep up the great work and thanks for being an amazing member of our community! :)

Capterra loader

quite satisfactory, it is a very versatile software

Jun 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: In my personal experience i used Odoo when I worked in a foreign trade company. it allowed us to organize all the merchandise orders from china and to load all the logistic expenses of its shipment until panama.

Odoo allows us to keep record of the entire invoice, as well as access in real time to the updated inventory with the prices of the merchandise and prepare the proforma invoices of the sales.

Odoo, depending on how you configure it, is an extremely versatile software. It can become the central nervous system of the business if you know how to configure it well.

It is completely customizable to the customer's needs.

Cons: the software usually throws some errors and bugs that require having a staff expert in programming that always'll be available to solve the problem.

Vendor Response

by Universal selective systems on June 19, 2018

Thanks for the review! We are happy to see you are finding many different ways to use Odoo to work together in supporting your organization. We will continue to provide the resources and technical knowledge required to evolve Odoo and continuously improve year-over-year. Let us know if we can provide any additional support for your project. :)

A great product if you know how to use it

Sep 24, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: This is an open source web application. For work we use only the browser, no installation on the PC. The system has excellent quick pages, fast update of functions - it's very convenient if I work outside the office. Open source is very convenient for fixing and fixing bugs. The relative advantage is that in front of you is a modular platform, it allows you to quickly install a new module, remove an existing one. If everything is done correctly, then no problems arise.

Cons: The system is very powerful, I would even say - super power. However, when trying to implement, they encountered a regular need to add individual modules to the system. For example, nothing prevents, by default, the client to buy in the online store 10 pieces of goods, which you have only 2 pieces. Or here is another - the payment module PayPal simply sends to the site of the paper, that is, no further action is taken by the system depending on whether the payment was successful or not.

Capterra loader

Best for business Management CRM and Marketing

Apr 03, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Odoo is an all in one business software that is comprising of CRM, billing-invoicing, accounting, Email Marketing, manufacturing, website/e-commerce, warehouse - and project management, and inventory and many many more which has been providing value at an extremely affordable price. The software is so broad that you can manage your business all in one place including email marketing, e-commerce solutions and more. It comes with both enterprise and free.

Cons: Odoo is technical to setup. I could have got lost when I signed up but I sorted some YouTube tutorials which got me back in the lane.

Overall: Odoo is overall the best CRM software to manage all your businesses in one place including invoicing, marketing, management etc.

Vendor Response

by Universal selective systems on April 11, 2019

We are happy to hear you and your team have found so many uses for Odoo within your organization! Keep up the hard work! :)

Odoo is open source ERP the way it should be

Dec 16, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: There are two versions of Odoo available, the free open source version and the paid enterprise edition. The open source version is ideal to get your toes wet in the ERP world, it has most of the features that someone new might need. The enterprise version has everything else that you might require, but don't let this discourage you, you can always code your own features easily and efficiently in Python.

Cons: It can be quite difficult to get rolling with Odoo. Also, if you do not keep up with the upgrades on a regular basis, there might not be any valid upgrade pathway to make your data and custom code work with the latest release.

An evaluation of Odoo

Dec 06, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Odoo is more and more simple to use. There are less problems when installing the ERP.

Cons: Odoo is not configurable by the common user. Only engineers and developers can have access to the configuration menu, which is very expensive at the end.

Overall: Hello, I am using Odoo since 02 years for now. I had many problems at the beginning because I didn't understand the way Odoo was working. But with the help of my classmates and a consultant, I was able to improve my competences on Odoo.

Concerning the features and the apps of Odoo, I really appreciate the usability of the accounting module. Also, the workflow between all the core modules of a commercial business which are CRM, Purchase Management, Inventory and Accounting are very good mounted.

Concerning what I want for the future in Odoo, I think that the main problem that people who are just beginning with an ERP is the code. In fact, the Python language is very unabordable for most of users.

If in the future, a new feature which will enable everybody to configure Odoo as it want is available, it will be wonderful.

The same can be applied when problem occurs. Especially the Internal Server Error, which occurs with the Python language, and is not understandable for the user.

In short terms, I think that the next ERP which will win the market is an ERP simple to use, and so very easy for the user.

Recommendations to other buyers: Simplify more the usage of Odoo. Making Python language as common as English language.

The Untameable beast

Mar 15, 2019
3/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Odoo is extremely flexible for the most part. The Studio app was a great plus for our company as it allowed us to slightly tweak the in-built native apps provided by odoo in order to suit our needs On the purchasing app, we amended the default view so that we could see from the dashboard the status of all orders and whether they had been delivered or not. This saved a load of time for our logistics team in knowing which orders were late and which needed chasing up with our suppliers.

Cons: Odoo is a beast. The system is so versatile that sometimes, just clicking on the 'view code' option is enough to make your eyes water.

Coming from a not very web-dev-savvy background, I was often left rather disgruntled by the number of times I couldn't do edits myself as they required some manipulation of core coding or python code.

Overall: Odoo has sped up our Manufacturing process a great deal and has certainly automated most of our processed from sales quotation to automated PO sending to suppliers. We are now able to manufacture 5 times what we used to without getting lost amidst paperwork and project references - the system is brilliant at organsing each process of the Manufacturing process which for a small company like us, was vital.

On the downside, as the review name suggests, at times the system has been like an immense beast, impossible to tame. Often small issues we would have would uncover much larger ones that would then require development work to be done by Odoo themselves then incurring a large bill and not much of a solution either. The support from HQ was generally quite poor with most questions being answered with a bill to foot the cost or just plain 'I don't now' answers from supposed 'Odoo Experts'.

The system works a treat for the most part, but it has taken us years to get close to a working solution and often have wondered whether all the individual work we have done to make it work were worth it. The daunting tasks like making edits to core aspects of the system can be likened to tiptoeing on egg shells next to a sleeping monster - break something, and all hell will break loose!

Go down the Odoo rabbit hole at your own risk!

Oct 24, 2018
2/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: Odoo is one of the most customizable solutions out there, great for both goods (inventory management) and services (project management) needs. You can create any number of additional fields or workflows, and works great with the other Odoo applications. Its also a fraction of the cost of similar ERP packages like Dynamics, Netsuite or Oracle.

Cons: There's really no reason to use Odoo's accounting package separately from other Odoo applications. Its an ERP solution, not a stand-alone acconting package.

Odoo also doesn't have any payroll functionality, limited credit card processors and the connection to bank accounts relies on 3rd party plugins. But the biggest drawback is that you need an experienced project manager, an Odoo developer and 6 months of work to implement the solution.

Overall: Deploying Odoo is much more complex and time-consuming then most people recognize at the outset. If you try to set this up on your own, or even go the cheap route with freelancers, expect to fail. If you try to deploy it on a dedicated server with extensive customizations, expect to pay out the nose and get burned. You should be very skeptical of any customizations promised and demand payment terms that incentive getting the project done.

Vendor Response

by Universal selective systems on October 30, 2018

Hi Anonymous Reviewer! We analyzed your feedback and appreciate the positive as well as constructive feedback you submitted. Without having your company information we have no way to reach out to you to help alleviate the difficulties you have had, however please contact us on our help page at www.odoo.com/help to request assistance. We understand that an implementation can be simple or complex based on the unique conditions of each company, and perhaps in the case of your organization the needs were complex enough to create challenges for you. We provide free resources to remove barrier to entry for small companies, but encourage larger organizations with intricate workflows to consider an official partner who has been trained to handle ERP projects as opposed to a non-certified freelancer (as is common with Netsuite, SAP, Oracle, etc). Our #1 priority is the success of your project, so contact us and let's find a solution together! Thank you for your feedback. :)

Amazing breadth of functionality. Great support from Odoo partner.

Jul 28, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Amazingly broad set of applications. Everything from crm and sales management to inventory and MRP in one application, on one database. Everything is extensible.

Cons: Upgrading to new versions is terribly painful. In fact, it is often easier to back port functionality in a new version to a previous version. Odoo SaaS version is not good. Partner approach is better

Overall: Broad functionality, full integration, and high extensibility in a low price tag.

Vendor Response

by Universal selective systems on July 31, 2017

Hey Nate, thanks for the great review! We are glad to hear your functional needs have been met without the need for a high cost implementation. It is also great to hear that your experience with one of our integrating partners went so well; we try to have an ideal balance between our SaaS and Enterprise products to help fulfill the needs of companies of any size and in the end are very satisfied that you found the perfect fit for your unique situation. Keep up the great work and cheers from Odoo!

Excellent tool for your business. All in ONE

Jul 17, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy of use. Awesome interface and amazing look and fell. Perfect tool for our employees to increase productivity

Cons: Not fully integration for Spanish market. We need some special integrations for our chart of accounts

Vendor Response

by Universal selective systems on July 27, 2017

Thanks for the review Jose! Great to hear that you and Domonetio are using Odoo to manage your company website!

Regarding our localization for our friends in Spain:
Estamos trabajando en localizar Odoo a nivel mundial y tu feedback es importante para ayudarnos a lograrlo.

Si tienes alguna idea de cómo localizar Odoo para destacar en el mercado español, estaremos encantados de ayudarte. Puedes enviar un correo a feedback@mail.odoo.com y nuestro equipo revisara esta información y procederá a darte una pronta respuesta.

Saludos del equipo de Odoo!

Capterra loader

Odoo allows integrating ERP in just few hours or days

Dec 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Odoo has allowed SME's to aqcuire and integrate ERP system very fastly and at a very low cost.

It also offers very simple and clean operations that handles a huge amount of enterprise daily work such as CRM, Sales, Accounting, Inventory and many other operations.

Odoo also have a very large community that enriches the system with a huge number of addons & extensions.

Cons: With the paid enterprise version you have to pay for apps that are already included in the free community version.

Overall: Using Odoo we and our customers can track & manage a large amount of the enterprise daily work operations and with a very simple and straight forward user experience.

Capterra loader

This software offers a project management platform, very friendly and organized. Easy to use.

Mar 24, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It allows me to monitor my work and personal projects, in a very simple, organized and fast way. It helps me optimize the use of human and financial resources. Fulfill my objectives and goals in a timely and effective manner. In my company, it helps me to follow up on the tasks of the work team and allows excellent presentations on the progress of the various projects.

Cons: the report generator engine could be improved, extracting the information to make presentations becomes a bit tedious and complicated. When learning to do it, it is very simple.

Overall: It is an excellent option to follow the projects, the management of the company changes to implement this tool as an instrument of control and monitoring of results.

Vendor Response

by Universal selective systems on March 28, 2018

Awesome review Karen! We hope to continue improving our support for your project efforts in the future. Keep up the great work! :)

Odoo CRM- Operations

Nov 06, 2018
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Best part:

- Once completely customized different teams like Inventory, Manufacturing, Logistics, Finance can easily integrate on the platform.

- Communication across teams for updates on operation process.

- Any kind of new functionality needed per se different businesses can be implemented.

Cons: - It is not easy to use, much effort and training needed to understand.

- Requires much of customization and suits to big business which have standard models of functioning.

- Requires good internet speed else it works too slow making usage experience quite wary.

Overall: Business problems being solved are:

- Entire working modules for Material raising, Inventory, Logistics and Finance operations being solved.

- Communications across teams in an easy way related to sale order.

- Service modules, Ticketing for customers, Sales lead management also being performed.

- Seamless experience of multi-dimensional teams sitting across different geographies to know the update and nuances of current sale order.

- A bit cumbersome to use and involves complexity across functions.

- Value for money but do require external customizing implementations of functions.

Overall, able to resolve operational gaps with customization of modules to suit the business needs but require adequate time to comprehend the flow.

Vendor Response

by Universal selective systems on November 12, 2018

Hi there, thank you for the review. We understand you had some challenges here, we'd like to help! While any ERP software implementation is going to be a challenge, especially when customization becomes necessary. With Odoo, many business processes can be performed right out of the box with zero customization. If you did a self-implementation please get in contact with us or check out some of our online resources about the challenges/customizations you experiences and we can help find the best solution for your company's specific needs. Thanks for being an awesome member of the Odoo community and we look forward to your feedback. :)

Rock solid OpenERP, not ready for SAS

Jan 09, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Pros: features - a lot of features offered

Cons: Lack of support / documentation on how to.

Overall: We all know openERP, rock solid foundation and customization possibilities.

Odoo online version is not par with other SAS erp. Support, slow and slow. Documentation / how to guides, none existent. If you are looking for SAS, oDoo online version is not it.

Recommendations to other buyers: This is not for people without patience. you will need a lot of patience. there is no how to documentation.

Vendor Response

by Universal selective systems on January 19, 2017

Thank you David for your feedback.

I'm sorry to hear that you haven't found Odoo online to be up to par. However, to respond to your issues, you can report any problem by submitting a ticket on https://odoo.com/help Our support team is now 24/24 with people in San Francisco (since 3 months), Belgium and India. The answer you will get depends on the time you report the ticket.

Regarding further support we launched a training platform 3 months ago to help people discover and learn how to use Odoo: https://training.odoo.com (if you have a success pack, you can ask a free access to your consultant). We also have extensive documentation which you can find on our website here: https://odoo.com/page/docs

I hope this helps improve your experience

We use this software to manage production and supplies. Great tool.

Jun 20, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: This software is flexible, powerful, and shows an unbeatable ratio quality/price. I do recommend it.

Cons: Support is very hard to get these days. It used to be much better. It has become impossible to have support on the phone and reactions request for support are very slow.

Overall: Perfect tool for us in production and supply chain management

Vendor Response

by Universal selective systems on June 20, 2017

Thanks for the review Frédéric! It is always nice to hear such great feedback. We noticed you mentioned interest in more comprehensive support which is something we are currently growing at a rapid rate! I recommend checking out the Odoo Youtube channel where we have live support sessions where you can ask your functional questions and have them solved in real time right on your screen. We also have quite a few instructional webinars and demonstrations to help your team get the most out of Odoo, feel free to check it out and subscribe as we add new content all the time. :)

Odoo: User friendly, feature rich and open ERP application

Feb 28, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Open source

Open architecture

Feature rich

User friendly

Community

Overall: Odoo is not only a very user friendly ERP application, it also offers a lot of features, and you only have activate these features that you want to use.

The Odoo community offers, on top of the standard version, a lot of free modules which are a good base for enhancing and customizing the standard application.

We use the Enterprise version, and we used the free upgrade process from Odoo to migrate from version 7 to 8, and from version 8 to 9.

To give a few keywords to describe Odoo:

- User friendly

- Feature rich

- Open architecture

- Open source

Vendor Response

by Universal selective systems on March 21, 2017

Hi Wim, thank you for your review! It's great to get feedback from our customers, and especially from the happy ones :)
Thanks again!

A good ERP for a very low investment with room for some users experience improvements

May 04, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Web based, Flexibility, Easy to use, Continuous Improvements, Multi companies, Multi currencies, Domestic Legal Journals...

Cons: Very little documentation of the product. When you make a mistake and want to fix that in the system is a total nightmare to undo errors.

Overall: Powerful complete ERP solution for a portion the cost of other similar solutions

Vendor Response

by Universal selective systems on May 08, 2018

Thanks for the review, we are excited to see another VOIP company utilizing Odoo tools to run their organization! Regarding documentation, we are continuously growing our user docs and improving usability, in the meantime if you need any help feel free to contact us at odoo.com/help to get the answers you need. We are always happy to help!

TrackSafe GPS Odoo Website Builder

Feb 01, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: love that you dont have to be a professional web developer to end up with a GREAT looking website.

have had tons of compliments.

love that you can add in features like forms and ecommerce

the generic out of the box website template is clean and professional looking

Cons: i dont like that you cannot customize colors or fonts with the out of the box solution

i also dont like that you have to buy the add on app for animations.

Overall: The Odoo website builder is an excellent add on application from Odoo that allows you to create a very professional and functional website with literally zero knowledge about website design.

the drag and drop building block features make it very intuitive and allows you to be creative but still give guidance as to what you can and cannot do and how to get there.

I was able to create a fully functional informative website over a weekend with mutiple pages and menus, forms, and animations.

we have not added ecommerce to our website yet, but it seems to be a very simple addition that will turn a simple website into a full fuctioning online store that you can create by hand.

integrations between ecommerce and sales are already there, so your online sales come in real time and feed the other areas of your ERP that you have integrated.

great full cycle sales generator.

Vendor Response

by Universal selective systems on February 03, 2017

Thank you Rebecca for the great feedback! It's always nice to hear from customers, especially happy ones.
Let us know if you decide to add eCommerce as well:)
Thanks again!

Super Application based on web service

Oct 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Undoubtedly in my particular odoo is an amazing tool and can help an organization to have all the administrative resources unified in a single platform from sales to employee management, it is really great and unconditionally recommend this ERP without any doubt

Pros: Odoo is a free version application, due to this it is not necessary to pay a single dollar for the use and to give a turn or continuity to the business due to its great capacity and the programming language based on python this gives an incredible plus of a multiplatform service

Cons: In particular I could not connect to an external database in Oracle, in the community these connectors are not yet created even if it has a menu for external database connections it is impossible to establish connection, additional in the database you can not create fields or have ID without the prefix of X_ because otherwise it gives an error when trying to create it

Capterra loader

I work daily with this tool, allowing me to organize the work with the institutions

Mar 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It is my element of daily work the platform allowed that a model of management of projects is generated, where it is in daily contact with institutions and governmental entities, for the load of projects, disbursement of money, monitoring and control, and settlement of a project , allows to constitute datas of important information for strategic planning. It provides us with alerts when the progress of a project is not in the estimated times, and warns the institution to make the necessary adjustments

Cons: it requires a series of requirements from the entities that not all are willing to comply with and complicates the actions, such as a minimum weekly dedication of 2 days a week to be able to learn how to use the tool and get rid of their way of managing projects

Overall: * Allows immediate interaction with institutions, * Identify alerts on delays in processes, * I have direct contact with institutions and entities

Vendor Response

by Universal selective systems on March 14, 2018

Thanks for the review Maryory! We are happy to hear about how Odoo has improved your project management methodology. With the initial learning period completed, we hope all our users will see the same long-term improvements that you have seen (after all, we focus on scaling our customers operations and helping them plan for the future). Keep doing great work and thank you for being an amazing part of the Odoo community!

Service for complete business automation

Nov 24, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Odoo is a versatile tool. With it, we automate the work of our company. The application allows you to manage sales: creating a sales funnel, managing managers and warehouse. There is a function of evaluating the work of managers.

Cons: The first drawback of the Odoo service is the lack of the possibility of attachment of files to the tasks: video, documentation, images. The second serious minus of the tool is that you cannot create several sales funnels at the same time.

Vendor Response

by Universal selective systems on November 28, 2018

Hi Andre, thanks for your feedback! Glad you are enjoying your overall experience with Odoo. We noticed the 2 issues you put in the drawbacks section are both available, perhaps you are using an old version or are unaware of these features? Either case, feel free to contact our team and we are happy to help you utilize the features you need to make your business even more successful. Thanks for being a part of the Odoo community!

A lot of potential, but too complex in certain areas

Jan 09, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: Odoo is a great program that has tons of power and lots of capabilities to do just about anything that you would want. Does a great job of tracking inventory and has tons of features that we could not have imagined when we switched from other software.

Odoo falls short in a lot of places as well. Support team is often hard to work with, and our original customer support person (in charge of our transition) was not very familiar with accounting or how the program operates.

Vendor Response

by Universal selective systems on January 19, 2017

Thank you Josh for the review and your feedback. I'm sorry to hear that your support person wasn't too familiar with the accounting application, but I hope that everything is going well now. In case you need any further information regarding the accounting programme you can also have a look at our documentation here: https://www.odoo.com/documentation/user/9.0/accounting.html

Odoo for Professional Services

Mar 22, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: - The cloud version is reliable

- Simple to use / simple to train staff

- Sales orders automatically generate projects/tasks for team; time tracking

- Customer-facing portal for ticket status

- Accounting automation like we had in quickbooks

Cons: - Security roles are difficult to configure out-of-box (comes with User/Manager type roles for apps, but adding middle-layer or 3-tier personnel is a programmers job)

Overall: Very positive. We were on quickbooks since we formed. Synchronization was key in that product, but it forced us to do it from the desktop. Odoo.sh allows us to do Chase synchronization automatically/nightly without user intervention. Project management is simple but powerful (Kanban approach). We were able to customize Sales Orders to align better with our richer proposals and SOWs we send to clients. Email integration means we never miss a follow-up. Great stuff -

Capterra loader

Perfect

Aug 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is a fairly advanced ERP with many features that I recommend, it adapts to any company in any way possible. It allows a reduction of impressive expenses in a company. It has more than 2,000 modules that work with each other, all dedicated to the automation and improvement of processes within one or more companies simultaneously with any number of employees.

Cons: The enterprise service blocks many of the services that facilitate the administration of a company

Nice but expensive cloud service

Nov 05, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: We have been working at Odoo for 2 years now. The service is well suited for bookkeeping, if it is properly configured (to carry out revision, consulting). I can say the same about modules - there are a lot of them, but almost everyone needs to be improved.

Cons: Odoo is difficult to implement in a company. To do this, we had to hire additional highly paid specialists. This exceeded the budget that was allocated for the implementation of the service.

Vendor Response

by Universal selective systems on November 09, 2018

Hi Oleg! Great to see your notes on our Accounting functionality and integration. We appreciate your notes about implementation and services as well. Just to clarify, we offer free self-service, direct consultation services, or third-party implementation. The reason we do this is to empower our customers to search for the best price and level of expertise for their needs with over 1000 official implementation partners worldwide. Please feel free to contact us if you feel your experience was difficult or at an unexpected price point and we are happy to analyze what went wrong and help resolve the issue. Thanks for being a fantastic member of the Odoo community!

Excellent platform for business automation

Oct 13, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: We have been using Odoo for several years now. It was this platform that personally attracted me, because the company thought out the payment system well: we can buy only those business solutions that we need. We are not forced to buy everything entirely. Such loyalty is an example for everyone else.

Cons: If someone used to use OpenERP (the old name for Odoo), then they probably remember how hard it was to find documentation for streaming processes. Unfortunately, no one has figured out this problem.

Vendor Response

by Universal selective systems on October 15, 2018

Awesome review Sanjam! We are happy to see our long-time users finding such a high level of value for their organization and plan to continue evolving with you! We look forward to taking your feedback and continuing to update our documentation materials on our Docs page, YouTube channel, eLearning Platform, forums/resource guides, etc. Let us know if we can assist in any other way! :)

Great POS for a small franchise

Feb 15, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: I really recommend this POS for franchisers who owns less than 10 stores or points of sales. I work with 3 POS and all of them work good

Pros: -easy to use - cheap in comparison to the Microsoft Dynamics - its really easy to install the add ons - big capacity for users -works both online and offline - you can see all the products with the pictures on, its easier to find a product at the store -the training can be done in one week

Cons: -the support its remotely -to start up, i had to wait a couple of weeks for an Odoo representative to reach out to me and give me the information about the service -when in trouble, its not easily fixed.

Odoo enables businesses to run on affordable software

Jan 17, 2017
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: The flexibility & the API to build external web apps that integrate seamlessly.

Cons: The support could be improved, by the feedback loop being shortened.

Overall: Odoo has enabled our businesses to operate more efficiently, by acting as a blank canvas to customize software for our exact business needs. Their flexible API, and increasingly improving documentation gives a small developer team the ability to implement big software goals in the realm of CRM, ERP, and basic website functionality.

I recommend other developers in small teams learn to utilize Odoo ( & their API ) to streamline necessary business apps by using Odoo's league of available applications.

Recommendations to other buyers: Doing the training on customizing the platform is helpful, & looking forward to version 10.

Really Flexible Platform

Jan 17, 2017
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use

Customizable

Pipeline Workflow

Cons: Not easy to reverse transactions

Reports not robust out-of-the-box

Overall: We selected Odoo as a way to make our manufacturing planning more open. The pipeline workflow is perfect for us as a manufacturer. We required some advanced customization, but the process was well executed. We are very happy with the ease of implementation and data migration. Not many other competitors who are as scalable and feature rich.

Vendor Response

by Universal selective systems on January 18, 2017

Hi Mel, thanks for the review! It's always great to hear from our customers, so we really appreciate you taking the time to write this review. It's also great to hear that you had a good experience with the implementation and data migration. We hope that you continue to have a great Odoo experience!

Capterra loader

very good integrated open source ERP system

May 21, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros:

848/5000

excellent ERP software developed in web architecture. Odoo allows you to carry out more tasks and perform them in less time, where you can schedule activities based on sales strategies. It also shows accurate forecasts where, through its comfortable and easy to use interface, it allows to design customized panels to obtain a panorama of the company and obtain the information when we need it and achieve a deeper analysis with a great integration to another of its characteristics .

It also offers a large number of integration tools such as: sales, electronic signatures, invoicing ....

odoo offers a large amount of documentation on its website, where it shows everything it can do. As if that were not enough, it is developed in several languages, such as Spanish, so this will not be a limitation.

Cons: It is difficult to see something negative to this application but I could say that at the beginning it can be a bit difficult to know how to use the app correctly and it depends where we use it, it can be slow at the moment of executing it.

Odoo In a Nutshell

Mar 22, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Modules, and pay as you go options. The ability to scale with the business. There are many features that still haven't been touched due to the complexity and modularity of the system.

Cons: The complexity of the system. It seems because it is so robust, you can receive three different answers from Odoo staff on operations and they will all be different. Manual could be better, videos showing operations would be ideal.

Overall: Overall the experience has had its ups and downs. Don't rush the process and thoroughly test before going live. Many features of e-commerce are not there and should be. Things like a full-width slider, e-commerce showing only onhand inventory, gift cards, integration with shipstation, category landing pages. Customer groups and discounts for said customer groups could be better.