Universal selective systems

Odoo


4 / 5
136 reviews


Average Ratings

136 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

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About Odoo

Providing Enterprise Resource Planning


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Odoo Reviews Recently Reviewed!


Capterra loader

Covers most of the organisational needs but need customization as well

Nov 06, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1) Opensource and SaaS option

2) Easy to use - Maintained uniformity across modules

3) Availability of Third Party apps

4) OCA community support

5) No other opensource ERP covers Inventory (Product master - ability to handle product variance / Inventory valuation / Landing Cost) and Recruitment functionality like odoo

6) Odoo Enterprise Accounting reporting is a plus

7) Easy to customize or develop new module using Odoo Studio if your an enterprise customer

8) Developing new module even in enterprise will not take much time

9) Partners availability across globe is a plus

10) Having Ecommerce functionality in an ERP is great advantage

Cons: 1) Need customization for localization ( Both HRMS - End of service calculation and Taxation)

2) Must to have functionalities are moved from community to enterprise form Odoo version 9 onward till odoo 12

3)Must to have accounting reports moved to Odoo enterprise

4)Not providing incremental update to the existing version is minus

5) Different pricing for different region

6) Document management features could have been better even-though they released few more functionalities in Odoo 12

Overall: Have experience of consulting and over seeing the implementation ( 14 Implementations) of Odoo from version 8 to 11 for the past 4 years.

Vendor Response

by Universal selective systems on November 16, 2018

Thanks for the review Selvakumar! We appreciate the 10/10 for recommendation. Your key points in both areas were informative to read. We like to see the Pros in order to understand where our community finds the most value, as well as the Cons to see where we can improve. Note for some of these (such as Documents management) that our software is constantly being updated and improved by a global team of awesome developers to bring features like this to our users. If you are on the SaaS platform, these features are delivered to you automatically without any need to update or reconfigure (we like to make things simple and easy). Hope to see you at our next Odoo event to learn more about your experience! :)

Capterra loader

Extensive ERP for a small to medium sized business.

May 08, 2018
4/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Odoo is an Opensource ERP with a free Community Edition and a paid Enterprise edition. It is packed with features like Accounting, Project Management, Customer Management, Employee & Recruitment Management, Inventory & Warehouse, Sales and Purchase and POS to name a few.

I like the Dashboard where one can get an bird's eye view of the status of any task or activity that needs attention. Plenty of additional modules (called Apps) are also available on the Odoo Store.

Odoo uses Postgresql as database.

It offers plenty of customisation options. Some countries' standard Chart of Accounts are available by default, or you can create your own.

Overall a very useful ERP.

Cons: I'm reviewing the Community Edition: On the downside, it has a relatively big learning curve. Setup and initial configuration is crucial. I would have liked to choose between mySQL and Postgresql as some hosting providers does not offer Postgresql.

Some minor frustrations is the fact that an invoice can only be created after a quotation, then an order. I would've liked to be able to enter an invoice without an quote or order; for example monthly regular contractual invoices. Having said that, depending on how your business work, it might not affect you that much.

Secondly, recording expenses is cumbersome - expenses are recorded either through the employer expense module (which is not always related to an employer, like rent), or through billing. Either way, you need to create a "product or service" for expenses before entering them. Where and how you enter them, also affects your expense reporting.

I would also like to see more reporting options like traditional desktop apps.

Customer support for the Community Edition are limited to the forums and some manuals for older editions.

Overall: Having everything in one app is the major benefit to me. I don't have to use different software for Sales and Purchases; for Contacts; fr Projects etc. Another benefit for me is the ability to attach documents to each transaction for tax purposes at the end of the financial year.

Capterra loader

We liked them so much we Partnered with them

Dec 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
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Pros: As a former Netsuite and Salesforce partner, our clients demanded more in the form of ease of use, mobility and functionality without breaking the bank. We started off by migrating ourselves off of our Netsuite system. This move simplified all of our daily work lives so much, we brought this solution to our client base. From Professional Services, Manufacturing and Warehouse operations, Odoo was an excellent fit and an extremely good value. The company improves the software almost daily and with thousands of prebuilt apps in their app store, adding major functionality and workflow is simple. Also the open nature of the code makes it the absolute most flexible ERP/CRM/MRP software on the market.

Odoo maintains a few versions Community(Free) and Hosted(Saas) and Enterprise(Self Hosted). We recommend either Hosted or Enterprise(Most Recommended) for business. The Community edition is mostly for developers to have an easy way to learn the basics. The Enterprise edition is packed with additional advanced features necessary for production use, and is supported by Odoo and the Odoo Partner Channel.

Any company in the search for an ERP system should include Odoo in their list.

Cons: Documentation needs improvement. Most documents and answers are not centralized but scattered between Youtube, and Odoo Community and GitHub although they have been building a training portal.

Overall: All of my systems and customer data are centralized in one easy to use system

Vendor Response

by Universal selective systems on December 26, 2017

Thanks for the review VCloud9 team! We are excited to hear how your experience with other ERP systems like Netsuite has helped to identify key value indicators when doing software implementation. We look forward to continuously adding value to your projects in the future!

Odoo gives you full featured modern open source software to manage a business or any organization.

Feb 21, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: No data re-entry. All the apps are connected and share information. Saves so much time and money. Also, you can create your own modules, or hire an outsider to create a module for you, due to the open source nature of the software. Easy to add any of the pre-made apps.

Cons: It can run slow, if you don't take a little time to tune up the server it's running on, and use enough memory, caching, and ideally an ssd. There's a lot of database access happening. Upgrading to the new version is not easy. It would be great if the Odoo company would make upgrading a simple do it yourself automatic task, one click of a button, that would not require human attention for 2 weeks. There's an entire article with more about this on the Odoo site.

Overall: One of the fastest growing, well rounded, full featured, modern, open source, business, or other organization, management software.

* A free community version is available at no cost forever, with about 85% of the features of the paid commercial version.

* Very powerful software for organizations of 1 or 2 people, up to hundreds, possibly thousands of employees.

* Full accounting including customized international accounting which works in about 100 countries, impressive.

* Full website builder lets you drag and drop blocks on the screen to setup your org's website.

* Comes with a feature where you can offer live chat support to your customers or audience.

* Connects to your bank account in the paid version for automatic verification of account activity.

* Manages multiple bank accounts for the various parts of the organization, nice.

* Full automation of the employee recruitment, interview, hiring, employment contract, and termination process.

* Management of the vehicle fleet or any other set of assets belonging to the organization.

* Manufacturing Resource Planning modules are available if you're running this type of organization.

* Email app is great and a huge time saver, it becomes a high speed task manager and filter.

* Point of sale app is also really cool, from a tablet or phone you can access the minimal set of functions in Odoo needed to check customers out at the point of sale, the great thing is the Point Of Sale can keep running taking payments and tracking which items are sold and their quantity, even when internet access disconnects, then when internet connection comes back, the app will save the completed sales into your Odoo system.

* Between 50 and 100 apps.

* You can use all the community apps for free. If you choose to subscribe to the commercial Odoo, it's a cheap price per month per app, which comes with support and hosting if you want it. Pricing is way lower than the competition. Even running the free community version although limited it's far better than running a business without software or with many disjointed separated software.

* Odoo really delivers on the do-it-all approach, every app is able to talk to all the other apps, and share information, because they all run on top of the same set of your company's data. This totally eliminates the need to connect separate apps made by different companies, or worse, re-enter the same data into multiple different apps, losing tons of time and money.

Recommendations to other buyers: Connect to the Odoo community online. Try the free community edition and free community apps. Try out the free trial of the commercial version for 2 weeks to give yourself a good exposure to the software.

Vendor Response

by Universal selective systems on February 28, 2017

Thank you for your review Chris. We appreciate you taking the time to provide us with your valuable feedback.

Capterra loader

industrial engineer specialized in the business area, project manager and Odoo consultant

Jul 04, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is a complete business suite that allows the management of multiple applications for managing the processes of a company. It has a friendly interface and has easy handling and configuration in all its modules. all applications handle information in an integrated manner. Integration among all its modules that facilitate its usability. It has a very large community of users and with the best support for this type of applications. It has the best prices in the market and even has a free version for small businesses. undoubtedly has the best price quality ratio among all software of its kind.

Cons: because it is designed to touch all the areas of management of a company, it has some areas with some weaknesses regarding the competition such as human resources, payroll and adjustments in the configuration of some countries that do not have a lot of presence in their community. Although it is very intuitive and is designed to facilitate user use, knowledge must be available about the processes in question in order to exploit the full potential of this suite.

Overall: It is the most complete ERP with the best support and the largest community and continues to grow. Undoubtedly the best proposal for small and medium-sized companies because of its relatively low costs compared to all the characteristics it has. It is the most complete ERP with the best support and the largest community and continues to grow. Undoubtedly the best proposal for small and medium-sized companies because of its relatively low costs compared to all the characteristics it has. Its easy use and the integration of all its modules make it the perfect tool for any company that needs to manage its processes

Capterra loader

Reliable ERP that works for everyone

Feb 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 8 years ago we were actively helping some of our customers implement SAP. I was researching on a better system that is affordable for small and medium business as well. I found OpenERP(Now Odoo) and give it as an R&D project for my team to learn. Seeing the ease and freedom, we implemented it for our business and partnered with Odoo and started providing it as one of our core services to manufacturing/Retail and Wholesale companies in the US and abroad. Main Pros are

Base Opensource - Source Code available

Modular Architecture

Software doesn't dictate how you should run your business - highly customizable

Availability of custom modules for almost every integration

Availability of developers and implementation partners

No Vendor Lock-in and unexpected 300% increase in license costs

Affordable for 5 people business to large corporations

Can be installed on highly secured private dedicated military grade servers for compliance

Cons: Documentation is scattered across different channels, needs to be centralized.

Odoo is still a young company and has a long way to go compared to SAP, but they are working on it.

Overall: Increase in efficiency of running my business by 60%

Vendor Response

by Universal selective systems on February 05, 2018

We appreciate the awesome review Anoop! Glad to hear the flexibility of the Odoo ecosystem is an important point for you. We will continue to make our content (especially documentation) more accessible and comprehensive in the future. Thanks for the review!

Improve customer service speed and training manuals and videos

Jan 17, 2017
5/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Customizability

Cons: Difficult to learn and difficult to maintain without an IT department.

Overall: The software has the ability to do anything you want, but the process of customizing needs to be improved. If you are not very computer savvy, there is no way you could use this software or even think of ways to make it better. The customization team needs to take more of an assertive role with helping people figure out what they could do to improve their processes and their software.

In addition, because it is so highly customizable, there needs to be top of the line customer service, which there isn't. There needs to be a tech support number to call at all times, because businesses are relying on your software. Right now if you put in a support claim, it takes 34-48 hours to receive a response and then there is so much back and forth, it usually takes 2 weeks to get anything resolved and in the business world, that is not acceptable. The customer service agents should pick up the phone after the first email, if they don't understand what is going on.

Vendor Response

by Universal selective systems on February 01, 2017

Thank you for your feedback Michael. We always appreciate hearing from our customers and their experience with Odoo. We are always improving our product and hearing what our customers think is important.

Regarding the training, a few months ago we launched our brand new training platform to help people learn more about Odoo: https://training.odoo.com

Note that if you already have a success pack, be sure to ask your consultant about a free access code to the eLearning platform.

In addition we also have a lot of user documentation on our website, available here: https://odoo.com/page/docs

I'm sorry to hear you've had some issues with the support team. Our support teams are now available 24/5 with teams located in the US, Belgium, and India to provide coverage across every timezone.

I hope this helps and that you continue to enjoy your experience with Odoo! :)

Odoo is the solution to automate almost all of your business processes.

Jun 16, 2017
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The reason why we had chosen Odoo is for the combination of applications and being open source. We use practically all modules; sales, CRM, Purchases, projects, webshop/website, POS, HR, repair management, manufacturing, and finance. Most of the competitor ERP software does not provide the webshop/website and POS modules. This point was for us at the end the most important one.

Cons: Because of the great number of applications within Odoo, they are not all at it's very best. But providing feedback, creating your own customisations or even your own modules does help to make the Odoo system more complete and easier to use.

Overall: Speed up internal processes, for example from quotation to delivery or manage your products from stock to webshop and POS. It saves a lot of time and can provide very useful information regarding your business data.

Vendor Response

by Universal selective systems on June 16, 2017

We are glad to hear Odoo is saving your business time and simplifying some of the workflows you do many times a day! We noticed in your review you also mentioned sending feedback for features that would be helpful to you, keep that feedback coming as we are always eager to hear what ways we can better help support your business! I would also recommend checking out Odoo Studio (https://www.youtube.com/watch?v=xCvFZrrQq7k) which allows you to customize your apps or even create new ones without the need to have your developer write code. Hope that helps, and thanks again for using Odoo for your business!

ODOO cloud solution: convenient, fast implementation and strong support from ODOO implement team.

Jun 20, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The architecture of ODOO is really smart and has allows us to develop really customized solution, that were sometimes really complex as to meet our practical needs. ODOO team project management was really efficient and at the end cost effective. We have managed to migrated from an older own hosted version to ODOO cloud in a very short time, without disturbing our daily operation.

Cons: ODOO solution has a lot of features that are constantly evolving. Sometimes data structure seems to change from version to version and this may become confusing for the user, specially when functionalities are being impacted at the same time.

Overall: ODOO cloud: hassle free solution for a company like ours that has no time to spend on managing IT infrastructure. We have improved not only our company efficiency, but have no a central repository of information for our users, speeding up access to the correct and complete information.

Vendor Response

by Universal selective systems on August 10, 2017

Many thanks for the review Olivier! It's great to hear how you've been using Odoo for your business. We hope you will look into our new version (set to release in October) which will have even more awesome tools and features to help users like you get the most out of their business software. :)

Great Value - Not a full package

Feb 23, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Good interface

Good improvements

Good customer Service

Fast workflow

Cons: Little mobile support

Updates crash the software sometimes

Urgent issue response time unreliable

Missing common features

Overall: We have found customer service to be good! The software is pretty intuitive by ERP standards (most ERPs are horribly unintuitive) and mostly mobile friendly. The price is unbeatable in this software class.

Most of the shortcomings come in the form of missing features that seem like they should be obvious (like managing customer maximum credit limits, getting margin profit reports, simply selling or moving products from locations, as examples). Or vocabulary that doesn't make a lot of sense to a US businessperson.

My only honest complaint is that our salesperson frequently said, "Yes, Odoo can do that." to our questions, when really it could not. Or it could not without extensive customization. It has resulted in a very long launch process for us, but we are still happy with the product.

Recommendations to other buyers: Add the following features: - Total and Targeted Gross Profit by % insights including commission margins for sales reps - Paid receipts for invoices (people want paperwork to know they've paid!) - All updates should have a incubation period so we can test them before they hit - Add bins to inventory and make internal transfers possible from a given quant view (I should be able to schedule an internal transfer for an object I'm looking at.) - Tax Paid Journal entries should have their own journal entry type.

It's a really big ERP to work with but dificult to customize

Jul 16, 2018
5/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Have a lot of packages all over the internet that can be used for free and can be found in their own store, the community can be really helpful when asked for a doubt, easy to add new packages and configure some basics things to make it work with a lot of companies even for non-programmers, it's open source

Cons: There are a lot of basic functionalities that can only accesed by paying, if a company needs to customize more than basics things can be really dificult to make, the community version does not have any type of support and it's a little unstable, there are no package compatibility between versions

Overall: It can be very usefull for little and medium size companies to manage them and help with decisions making with the reports

Vendor Response

by Universal selective systems on July 20, 2018

Hi there and thank you for the review! We think it is important to note that Odoo does not restrict functionalities with a payment model as you stated here. In fact, Odoo offers a "one free app" model which allows any company to use any one single app from Odoo for free. While we have pricing per application, and integration / maintenance / service
/ development are all things that have an associated cost for any organization, we open our platform to the business community with this one-app model to allow businesses with little-to-no budget to still use an Odoo application and improve their workflows. We encourage you to check this offer out if budget is limited, and contact one of our Odoo experts if we can help you further analyze the solution to fit your needs. Thank you for being part of the Odoo user community! :)

Fruity Chutes uses Odoo to Scale Business

Jan 09, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: You can do most of the setup yourselves. And all the business needs are already integrated together. Having our accounting directly integrated with our business process is great.

Cons: You do need to tune some business process to work in the Odoo modules. Examples are how Inventory works and procurement rules. Also manufacturing. But we were able to overcome these with just a bit of work.

Overall: Back in early 2016, we started to look for a better way to run our business. Of course, there are all sorts of ERP systems, and most all are very expensive. For us, they are completely out of reach. Then there are many dedicated servers, and non-internet enabled systems. For us, with our distributed workforce we had to have a SaaS solution. In April we came across Odoo and it met all our requirements. We were able to get setup on jut a few months, mostly by ourselves. Now at the start of 2017 our entire business sales, procurement, manufacturing, and accounting is now being run on Odoo. It's working fabulously for us it's hard for us to imagine how we could scale our business without it!

I highly recommend anyone looking at an affordable ERP system to give Odoo a serious look!

Recommendations to other buyers: I can see the Odoo system taking us a long way into the future. I'm not sure we can outgrow it.

Vendor Response

by Universal selective systems on January 19, 2017

Thank you Gene for the great review! I'm happy to hear that you've had such a good experience with Odoo. We really believe that business software shouldn't have to be complicated, and our mission is to provide intuitive and tightly integrated software. Thank you again for your feedback and please do let us know if there is anything we can help you with.

We consider Odoo as a strategic resource and key of our success

Jun 16, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: In the sales module it is not possible to change the sales order adding or suppress item once it is confirmed. Our customer often review their PO and add or remove item

Cons: We started the company with Odoo back in year 2010 , we had exponential grow until now. Odoo did follow our growth and need, his flexibility to use and his large choice of different module allow to expand our company capability to answer to our customer needs.

The Odoo is very stable and in constant evolution as the world business, it is extremely important to have the capability to follow the movement and succeed every year.

We consider Odoo as a strategic resource and key of our success who allow us to focus on our main business which is crucial.

AEV produce Critical valves for Cryogenic service worldwide.

Overall: very stable , in constant Evolution, friendly use ,

Vendor Response

by Universal selective systems on June 16, 2017

Happy to see your business has been growing year-over-year, that is fantastic! We aim to continue each year to make Odoo the best it can be to support this growth for businesses like yours, thanks for the review! :)

Capterra loader

Since version 8 a lot has changed. Odoo v11 has become fun to work with.

Mar 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: For almost 90% of the cases the systems provide standard features that do the job. The remaining 10% can be done by custom development without breaking the standard code. The system is easily configurable and without being an IT'er you can setup your own business processes. As for the installation I recommend to have a system engineer at hand. The user interface is easy to understand and helps you to organise your day-to-day activities with defaults settings and favorite views.

Cons: Can't mention anything, but if I have too, It would be great to have some extra free Website Themes in the community and Enterprise version. Only in the saas version you have some choice.

Overall: Integrated view on my customers, purchases, invoices, projects, timesheets, events, mass mailing, accounting, calendar and eSignatures on contracts.

Vendor Response

by Universal selective systems on March 20, 2018

Wow thanks for the awesome review Gunther! We appreciate you being an awesome part of the community and growing with us, keep doing great work! :)

Amazing Features - Some Training Required

Feb 28, 2017
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Wide range of tools

Cons: Not necessarily easy to use from the get-go

Overall: This system is a brilliant idea and fantastic tool for any business, but it's not intuitive or necessarily easy to use. This wouldn't be an issue if it were easy to ask questions, but in my personal experience, customer support is a bit slow in answering questions and their service is rather superficial, especially in the accounting department. We've had to fend for ourselves and resort to trial and error a few times. It also kind of stops us from exploring all the awesome features that this software boasts for fear of somehow messing up the accounts.

If you purchase this software, take the time to get good training at the beginning and ask questions when you manage to speak with a knowledgeable customer service representative. In the right hands, this platform is powerful and useful!

Recommendations to other buyers: Get good training and thoroughly understand its use, and it will be amazingly useful!

Vendor Response

by Universal selective systems on March 23, 2017

Thank you for your review Kim. It's great to get the feedback. We like to make sure that we're on top of things, to always aim to provide our customers with the best possible experience, and continuously improve it.

Great Product with various applications

Jan 09, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ability to see where products have been purchased from, the price, and date which they were purchased. The ability to see purchases based on product or vendor.

Cons: Setting up the store takes time and can be repetitive creating new products.

Overall: Carson Corporation has been using the Odoo application for a little over a year to this point. We use this application to set up an in-house company store. Our project managers are able to order needed materials from the Odoo store where we then pick the material from our warehouse. We use Odoo to order materials from our store, keep inventory and warehouse stock levels, in addition to completing all work orders. We eventually see ourselves using the invoicing features in the near future. Overall this program has been very helpful for our business. Customer service has been very responsive and useful in providing feedback and setting up templates for our particular type of use.

Vendor Response

by Universal selective systems on January 19, 2017

Thank you Christopher for your feedback. We always appreciate to hear about our customers' experience. I'm happy to hear that Odoo has been helpful for your business and that you're experience with customer service has been good. We really believe that business software should cover complex needs without being complicated! We wish you all the best with your business

Capterra loader

Great ERP software for our bussiness

Nov 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We have our Odoo connected to Magento (2.2, used to have it connected to Magento 1.9) and everything works great. The combination with Magento makes a terrific omnichannel software suite. We use Magento for to online side, while Odoo handles the rest. The great POS software makes helping customers in our fysical store a breeze, with receipts made in just seconds. All online and offline order go seamless in to inventory and accounting parts. Inventory is always on point.

Cons: Guide to setting up your own server could be better. Also, updates should go a bit smoother.

Overall: Great, would recommend to pretty much every company.

Vendor Response

by Universal selective systems on November 28, 2018

Your recommendation is great Martin and we appreciate your business! Glad to see Odoo has worked well for you as a software for the automotive industry, and we are happy to see you would recommend it to any type of company. Our goal is to serve the needs of every modern business, thank you for being a part of our community!

Odoo - Great for the price

Jan 17, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The linking between various apps makes most information easy to find - the delivery orders are easy to follow from a sales order, the Bill of Materials can be found from within a manufacturing order, etc. And when set up correctly, the dashboard app is quite useful.

Cons: The lack of clarity with allocation and forecasting. Without columns shows what's coming in and what is going out, it's difficult to tell what's allocated in the forecasted quantity. Also, the inability to maneuver from within the dashboard app and the lack of visibility of which app is being viewed from within the dashboard both seem like oversights - Orders could be confirmed, reserved, and delivered from the dashboard if the arrow buttons at the top right worked correctly and allowed proper navigation.

Overall: Odoo's ERP system is being implemented partially by our company to roll out a new product line. It works for us as an inventory management system, but we have also implemented parts of the purchasing and sales app. There's always room for improvement, for example in the nomenclature for importing and exporting data, but I believe the issues addressed in Odoo 10 are a good step in the right direction. Odoo has handled most everything we've thrown at it when combined with the technical support at Odoo (which has been great so far).

Capterra loader

Excellent CRM all in one, everything for your business

Sep 05, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: CRM that can be used for any type of business, resource management, account management, payroll, access control, among others.

This tool has everything included for small and medium companies and is 100% adaptable according to the needs of the client.

The inventory management really makes this task much easier, since it is responsible for increasing or decreasing the amount available according to the movements made.

Cons: The costs of personalization since the adaptation according to the specific needs of each company represents a cost

It requires that users have a certain degree of technological knowledge to be able to use the tool.

Maintenance and adjustment must be done by technical personnel with knowledge in this software that increases the maintenance cost

Being free software, each company assumes the risks that this type of implementation can bring

Overall: For me it has been very functional, I have used it in several companies, but I really like that it integrates several packages that are paramount in every company. It is a versatile software and is not limited to a single type of company, it was used to manage a restaurant, adding technology and innovation when it comes to serving customers.

Vendor Response

by Universal selective systems on September 11, 2018

Hi Daniel, thanks for the review! We appreciate all the positive notes about Odoo and are happy you find it helpful for your business. It's important to note that while yes the free version (Odoo Community) is designed to be used on a technical level, we also have Odoo Enterprise with direct quickstart implementation through our team which requires no technical knowledge (we do it all for you)! Of course every company will have different needs, so feel free to contact us so we can help you find the perfect solution for your needs.

Ruby / JS Developer integrating Odoo Into my business

Jan 09, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

4 / 5
Value for Money

Comments: I've now worked on multiple Odoo projects, all hosted under odoo.. mainly on V8 & V9e. I'd really like to have more clarity in documentation, that includes example integrations.. ( How to customize web & Admin views, How to setup multi-company email templates, how to set up automatic actions for sales pipeline triggers, how to customize PDF invoice templates) to name just a few.

I'd also like to see more transparency in the difference in feature sets between 9 & 10. I know that a new email marketing module ( which needed a lot of help - so good to see this has been worked on) was pushed recently from an email, I received from Odoo, but I don't know what version it is on and how I can access/implement it for my business.

So overall I'd like to see the following improvements:

- Better ticket/support system

- Its unclear how success pack hours get used & was often instructed to plain text email support@odoo.com, which lead me to deal with a Belgium-based team.. I'm ( EST ) so the hours were challenging to get a quick turnaround on support items.

- Better Documentation

- More examples of implementing/customizing Odoo to fit unique business needs.

Vendor Response

by Universal selective systems on September 18, 2017

Hi Chris,

Thanks for your review, we really appreciate the feedback! We wanted to answer some of your questions with a few helpful points and new announcements:
- We launched a training platform 3 months ago to help educate users on the functional capabilities of Odoo: https://training.odoo.com (if you have a success pack, you can request free access from your consultant)
- We added lots of improvements to the documentation recently: https://odoo.com/page/docs
- Reporting an issue has been centralized via the submit a ticket function at https://odoo.com/help which is sent to our support teams in San Francisco, Belgium, and India (based on timezone in which the ticket was received).

We have added many new improvements to our support process recently to help users like you get started faster and help fill in the gaps. We hope this helps and please let us know if we can further improve your experience! :)

A great product if you know how to use it

Sep 24, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: This is an open source web application. For work we use only the browser, no installation on the PC. The system has excellent quick pages, fast update of functions - it's very convenient if I work outside the office. Open source is very convenient for fixing and fixing bugs. The relative advantage is that in front of you is a modular platform, it allows you to quickly install a new module, remove an existing one. If everything is done correctly, then no problems arise.

Cons: The system is very powerful, I would even say - super power. However, when trying to implement, they encountered a regular need to add individual modules to the system. For example, nothing prevents, by default, the client to buy in the online store 10 pieces of goods, which you have only 2 pieces. Or here is another - the payment module PayPal simply sends to the site of the paper, that is, no further action is taken by the system depending on whether the payment was successful or not.

Odoo is open source ERP the way it should be

Dec 16, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: There are two versions of Odoo available, the free open source version and the paid enterprise edition. The open source version is ideal to get your toes wet in the ERP world, it has most of the features that someone new might need. The enterprise version has everything else that you might require, but don't let this discourage you, you can always code your own features easily and efficiently in Python.

Cons: It can be quite difficult to get rolling with Odoo. Also, if you do not keep up with the upgrades on a regular basis, there might not be any valid upgrade pathway to make your data and custom code work with the latest release.

An evaluation of Odoo

Dec 06, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: Odoo is more and more simple to use. There are less problems when installing the ERP.

Cons: Odoo is not configurable by the common user. Only engineers and developers can have access to the configuration menu, which is very expensive at the end.

Overall: Hello, I am using Odoo since 02 years for now. I had many problems at the beginning because I didn't understand the way Odoo was working. But with the help of my classmates and a consultant, I was able to improve my competences on Odoo.

Concerning the features and the apps of Odoo, I really appreciate the usability of the accounting module. Also, the workflow between all the core modules of a commercial business which are CRM, Purchase Management, Inventory and Accounting are very good mounted.

Concerning what I want for the future in Odoo, I think that the main problem that people who are just beginning with an ERP is the code. In fact, the Python language is very unabordable for most of users.

If in the future, a new feature which will enable everybody to configure Odoo as it want is available, it will be wonderful.

The same can be applied when problem occurs. Especially the Internal Server Error, which occurs with the Python language, and is not understandable for the user.

In short terms, I think that the next ERP which will win the market is an ERP simple to use, and so very easy for the user.

Recommendations to other buyers: Simplify more the usage of Odoo. Making Python language as common as English language.

Amazing breadth of functionality. Great support from Odoo partner.

Jul 28, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Amazingly broad set of applications. Everything from crm and sales management to inventory and MRP in one application, on one database. Everything is extensible.

Cons: Upgrading to new versions is terribly painful. In fact, it is often easier to back port functionality in a new version to a previous version. Odoo SaaS version is not good. Partner approach is better

Overall: Broad functionality, full integration, and high extensibility in a low price tag.

Vendor Response

by Universal selective systems on July 31, 2017

Hey Nate, thanks for the great review! We are glad to hear your functional needs have been met without the need for a high cost implementation. It is also great to hear that your experience with one of our integrating partners went so well; we try to have an ideal balance between our SaaS and Enterprise products to help fulfill the needs of companies of any size and in the end are very satisfied that you found the perfect fit for your unique situation. Keep up the great work and cheers from Odoo!

Capterra loader

Odoo allows integrating ERP in just few hours or days

Dec 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Odoo has allowed SME's to aqcuire and integrate ERP system very fastly and at a very low cost.

It also offers very simple and clean operations that handles a huge amount of enterprise daily work such as CRM, Sales, Accounting, Inventory and many other operations.

Odoo also have a very large community that enriches the system with a huge number of addons & extensions.

Cons: With the paid enterprise version you have to pay for apps that are already included in the free community version.

Overall: Using Odoo we and our customers can track & manage a large amount of the enterprise daily work operations and with a very simple and straight forward user experience.

Odoo CRM- Operations

Nov 06, 2018
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Best part:

- Once completely customized different teams like Inventory, Manufacturing, Logistics, Finance can easily integrate on the platform.

- Communication across teams for updates on operation process.

- Any kind of new functionality needed per se different businesses can be implemented.

Cons: - It is not easy to use, much effort and training needed to understand.

- Requires much of customization and suits to big business which have standard models of functioning.

- Requires good internet speed else it works too slow making usage experience quite wary.

Overall: Business problems being solved are:

- Entire working modules for Material raising, Inventory, Logistics and Finance operations being solved.

- Communications across teams in an easy way related to sale order.

- Service modules, Ticketing for customers, Sales lead management also being performed.

- Seamless experience of multi-dimensional teams sitting across different geographies to know the update and nuances of current sale order.

- A bit cumbersome to use and involves complexity across functions.

- Value for money but do require external customizing implementations of functions.

Overall, able to resolve operational gaps with customization of modules to suit the business needs but require adequate time to comprehend the flow.

Vendor Response

by Universal selective systems on November 12, 2018

Hi there, thank you for the review. We understand you had some challenges here, we'd like to help! While any ERP software implementation is going to be a challenge, especially when customization becomes necessary. With Odoo, many business processes can be performed right out of the box with zero customization. If you did a self-implementation please get in contact with us or check out some of our online resources about the challenges/customizations you experiences and we can help find the best solution for your company's specific needs. Thanks for being an awesome member of the Odoo community and we look forward to your feedback. :)

Rock solid OpenERP, not ready for SAS

Jan 09, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: features - a lot of features offered

Cons: Lack of support / documentation on how to.

Overall: We all know openERP, rock solid foundation and customization possibilities.

Odoo online version is not par with other SAS erp. Support, slow and slow. Documentation / how to guides, none existent. If you are looking for SAS, oDoo online version is not it.

Recommendations to other buyers: This is not for people without patience. you will need a lot of patience. there is no how to documentation.

Vendor Response

by Universal selective systems on January 19, 2017

Thank you David for your feedback.

I'm sorry to hear that you haven't found Odoo online to be up to par. However, to respond to your issues, you can report any problem by submitting a ticket on https://odoo.com/help Our support team is now 24/24 with people in San Francisco (since 3 months), Belgium and India. The answer you will get depends on the time you report the ticket.

Regarding further support we launched a training platform 3 months ago to help people discover and learn how to use Odoo: https://training.odoo.com (if you have a success pack, you can ask a free access to your consultant). We also have extensive documentation which you can find on our website here: https://odoo.com/page/docs

I hope this helps improve your experience

We use this software to manage production and supplies. Great tool.

Jun 20, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This software is flexible, powerful, and shows an unbeatable ratio quality/price. I do recommend it.

Cons: Support is very hard to get these days. It used to be much better. It has become impossible to have support on the phone and reactions request for support are very slow.

Overall: Perfect tool for us in production and supply chain management

Vendor Response

by Universal selective systems on June 20, 2017

Thanks for the review Frédéric! It is always nice to hear such great feedback. We noticed you mentioned interest in more comprehensive support which is something we are currently growing at a rapid rate! I recommend checking out the Odoo Youtube channel where we have live support sessions where you can ask your functional questions and have them solved in real time right on your screen. We also have quite a few instructional webinars and demonstrations to help your team get the most out of Odoo, feel free to check it out and subscribe as we add new content all the time. :)

Odoo: User friendly, feature rich and open ERP application

Feb 28, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Open source

Open architecture

Feature rich

User friendly

Community

Overall: Odoo is not only a very user friendly ERP application, it also offers a lot of features, and you only have activate these features that you want to use.

The Odoo community offers, on top of the standard version, a lot of free modules which are a good base for enhancing and customizing the standard application.

We use the Enterprise version, and we used the free upgrade process from Odoo to migrate from version 7 to 8, and from version 8 to 9.

To give a few keywords to describe Odoo:

- User friendly

- Feature rich

- Open architecture

- Open source

Vendor Response

by Universal selective systems on March 21, 2017

Hi Wim, thank you for your review! It's great to get feedback from our customers, and especially from the happy ones :)
Thanks again!

A good ERP for a very low investment with room for some users experience improvements

May 04, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Web based, Flexibility, Easy to use, Continuous Improvements, Multi companies, Multi currencies, Domestic Legal Journals...

Cons: Very little documentation of the product. When you make a mistake and want to fix that in the system is a total nightmare to undo errors.

Overall: Powerful complete ERP solution for a portion the cost of other similar solutions

Vendor Response

by Universal selective systems on May 08, 2018

Thanks for the review, we are excited to see another VOIP company utilizing Odoo tools to run their organization! Regarding documentation, we are continuously growing our user docs and improving usability, in the meantime if you need any help feel free to contact us at odoo.com/help to get the answers you need. We are always happy to help!

Professional product

Nov 22, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Thanks to the open code, installation on the computer is not required, everything works very quickly, it is convenient to fix and modify the bugs. The application system is modular, which significantly speeds up and simplifies the process of working in our company, there is the possibility of online access.

Cons: Financial accounting is not adapted to our realities, improvement is required. Sometimes there are incidents in the form of unfinished text or incomprehensible terminology. The project certainly has prospects, I recommend trying.

Vendor Response

by Universal selective systems on November 28, 2018

Hello Yuriy, thanks for your review! Have you explored Odoo Accounting in our newest version? Many improvements have been merged which might help you even more. I noticed you have a local installation, perhaps an update is all you need to get the most out of your database. Feel free to contact our team if you need help, we look forward to working with you!

Service for complete business automation

Nov 24, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Odoo is a versatile tool. With it, we automate the work of our company. The application allows you to manage sales: creating a sales funnel, managing managers and warehouse. There is a function of evaluating the work of managers.

Cons: The first drawback of the Odoo service is the lack of the possibility of attachment of files to the tasks: video, documentation, images. The second serious minus of the tool is that you cannot create several sales funnels at the same time.

Vendor Response

by Universal selective systems on November 28, 2018

Hi Andre, thanks for your feedback! Glad you are enjoying your overall experience with Odoo. We noticed the 2 issues you put in the drawbacks section are both available, perhaps you are using an old version or are unaware of these features? Either case, feel free to contact our team and we are happy to help you utilize the features you need to make your business even more successful. Thanks for being a part of the Odoo community!

A lot of potential, but too complex in certain areas

Jan 09, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Odoo is a great program that has tons of power and lots of capabilities to do just about anything that you would want. Does a great job of tracking inventory and has tons of features that we could not have imagined when we switched from other software.

Odoo falls short in a lot of places as well. Support team is often hard to work with, and our original customer support person (in charge of our transition) was not very familiar with accounting or how the program operates.

Vendor Response

by Universal selective systems on January 19, 2017

Thank you Josh for the review and your feedback. I'm sorry to hear that your support person wasn't too familiar with the accounting application, but I hope that everything is going well now. In case you need any further information regarding the accounting programme you can also have a look at our documentation here: https://www.odoo.com/documentation/user/9.0/accounting.html

Capterra loader

Perfect

Aug 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It is a fairly advanced ERP with many features that I recommend, it adapts to any company in any way possible. It allows a reduction of impressive expenses in a company. It has more than 2,000 modules that work with each other, all dedicated to the automation and improvement of processes within one or more companies simultaneously with any number of employees.

Cons: The enterprise service blocks many of the services that facilitate the administration of a company

Nice but expensive cloud service

Nov 05, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Extremely
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Pros: We have been working at Odoo for 2 years now. The service is well suited for bookkeeping, if it is properly configured (to carry out revision, consulting). I can say the same about modules - there are a lot of them, but almost everyone needs to be improved.

Cons: Odoo is difficult to implement in a company. To do this, we had to hire additional highly paid specialists. This exceeded the budget that was allocated for the implementation of the service.

Vendor Response

by Universal selective systems on November 09, 2018

Hi Oleg! Great to see your notes on our Accounting functionality and integration. We appreciate your notes about implementation and services as well. Just to clarify, we offer free self-service, direct consultation services, or third-party implementation. The reason we do this is to empower our customers to search for the best price and level of expertise for their needs with over 1000 official implementation partners worldwide. Please feel free to contact us if you feel your experience was difficult or at an unexpected price point and we are happy to analyze what went wrong and help resolve the issue. Thanks for being a fantastic member of the Odoo community!

Excellent platform for business automation

Oct 13, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: We have been using Odoo for several years now. It was this platform that personally attracted me, because the company thought out the payment system well: we can buy only those business solutions that we need. We are not forced to buy everything entirely. Such loyalty is an example for everyone else.

Cons: If someone used to use OpenERP (the old name for Odoo), then they probably remember how hard it was to find documentation for streaming processes. Unfortunately, no one has figured out this problem.

Vendor Response

by Universal selective systems on October 15, 2018

Awesome review Sanjam! We are happy to see our long-time users finding such a high level of value for their organization and plan to continue evolving with you! We look forward to taking your feedback and continuing to update our documentation materials on our Docs page, YouTube channel, eLearning Platform, forums/resource guides, etc. Let us know if we can assist in any other way! :)

Odoo enables businesses to run on affordable software

Jan 17, 2017
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
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Pros: The flexibility & the API to build external web apps that integrate seamlessly.

Cons: The support could be improved, by the feedback loop being shortened.

Overall: Odoo has enabled our businesses to operate more efficiently, by acting as a blank canvas to customize software for our exact business needs. Their flexible API, and increasingly improving documentation gives a small developer team the ability to implement big software goals in the realm of CRM, ERP, and basic website functionality.

I recommend other developers in small teams learn to utilize Odoo ( & their API ) to streamline necessary business apps by using Odoo's league of available applications.

Recommendations to other buyers: Doing the training on customizing the platform is helpful, & looking forward to version 10.

Really Flexible Platform

Jan 17, 2017
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Easy to use

Customizable

Pipeline Workflow

Cons: Not easy to reverse transactions

Reports not robust out-of-the-box

Overall: We selected Odoo as a way to make our manufacturing planning more open. The pipeline workflow is perfect for us as a manufacturer. We required some advanced customization, but the process was well executed. We are very happy with the ease of implementation and data migration. Not many other competitors who are as scalable and feature rich.

Vendor Response

by Universal selective systems on January 18, 2017

Hi Mel, thanks for the review! It's always great to hear from our customers, so we really appreciate you taking the time to write this review. It's also great to hear that you had a good experience with the implementation and data migration. We hope that you continue to have a great Odoo experience!

Capterra loader

very good integrated open source ERP system

May 21, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros:

848/5000

excellent ERP software developed in web architecture. Odoo allows you to carry out more tasks and perform them in less time, where you can schedule activities based on sales strategies. It also shows accurate forecasts where, through its comfortable and easy to use interface, it allows to design customized panels to obtain a panorama of the company and obtain the information when we need it and achieve a deeper analysis with a great integration to another of its characteristics .

It also offers a large number of integration tools such as: sales, electronic signatures, invoicing ....

odoo offers a large amount of documentation on its website, where it shows everything it can do. As if that were not enough, it is developed in several languages, such as Spanish, so this will not be a limitation.

Cons: It is difficult to see something negative to this application but I could say that at the beginning it can be a bit difficult to know how to use the app correctly and it depends where we use it, it can be slow at the moment of executing it.

Capterra loader

It is very simple to use and its modular structure allows easy adaptation

Mar 09, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: That allows to make modules separately and then easy to join each of the functions in a single block adapted to the needs of the project.

Cons: The implementation can be expensive since it is necessary to have powerful equipment that allows to exploit the potential of the constructed product.

Overall: The implementation of a module that allows controlling the budgetary and financial movements of the organization in which I serve.

Vendor Response

by Universal selective systems on March 12, 2018

Thanks for the review Adriana, we are always happy to hear back from our community. We noticed you had some concerns about powerful equipment. Odoo is designed to be super light weight and adaptive, if you wouldn't mind reaching out to us we are happy to explore why you had these issues as this is very uncommon compared to the experience of most of our users. We are happy to help you get things figured out for your specific needs! :)

Review of Odoo after two years use

Jan 17, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Modules works. Support is excellent.

Cons: UX is confusing

Overall: After two years using it, and survived two updates 7 to 8 and version 9 I would say that the only thing I complain about is that the interface tends to be a confusing time, having to go back to the main screen to switch between modules is exhausting at times and confusing. The screen looks beautiful but beautiful is not usable.

Vendor Response

by Universal selective systems on January 19, 2017

Thank you for your feedback Victor. We always appreciate hearing about our customers' experience with Odoo. I'm happy to hear that things are going well!

Capterra loader

It is a software to make the formulation and control of projects, efficiently and easily.

May 01, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: It is a very useful tool to follow up my work and personal projects, in a very simple, organized and fast way. It facilitates the control of the use of human and financial resources, the fulfillment of objectives and goals in a timely and effective manner. Allows monitoring of the activities assigned to the work team.

Cons: Does not have a technical report generator that facilitates the presentation of data and results. It requires dedication to learn how to use the software, then it is very easy to use. It could be a little friendlier in terms of the interface with the user.

Overall: It is a good option to carry out the control and follow-up of the projects. It helps to improve the efficiency in the use of resources, so it saves money in the integral management of projects.

Vendor Response

by Universal selective systems on May 03, 2018

Thanks for the review Rosa, we are happy to see you have found Odoo to be a great tool for your project management and HR activities! Odoo also has the capability to develop and customize to fit any of your needs. Our team is continuing to make usability one of our top priorities and we are committed to being the fastest evolving business software in the world. Thanks for being a part of the Odoo community!

Pretty good, but I feel there's lots of untap potential on our side

Jun 15, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to navigate and pretty intuitive. The interface is quite polished. I can keep track pretty well on what goes on in the department

Cons: Version 8 is a bit rigid for somethings... purchase orders can't be modified if the good are received and things like that

Vendor Response

by Universal selective systems on June 15, 2017

Thank you for the response Jose! We are happy to see that Odoo is helping you fulfill your business needs. I noticed you mentioned rigidity in version 8, I encourage you to explore version 10 (released Oct. 2016) which has tons of cool new features and upgrades, including a solution for your issue with PO modification. Let us know if we can assist with anything else!

Capterra loader

It allows organizing the stages of a project and the activities to be carried out in each stage

Mar 06, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Likely

Pros: instrument that gives me the opportunity to order, monitor and generate alerts of the projects that I am implementing, gives me the possibility of designing how to approach the stages of the project, place the activities of each team member and their respective delivery times, as well how to measure the effectiveness of each member with respect to a task. It is free, so it has not represented more monetary investment neither for my company nor for the organizations that I have recommended the tool

Cons: It requires a series of requirements by the client that not all are willing to comply, such as a minimum weekly dedication of 2 days a week to be able to learn how to use the tool and get rid of the way they manage projects.

Overall: decrease project execution times, make decisions if some processes are delayed or stopped, identify the performance of team members

Vendor Response

by Universal selective systems on March 07, 2018

Thanks for the review Jose! You described it very well - investing time initially to save time (scale your business) in the future. We look forward to continuing to provide you with new tools to help you to manage your projects more efficiently.

There is definitely a love hate relationship with this tool

Mar 20, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money

Pros: The pros are that there are all sorts of modules that you can add into your interface to get the business experience you are looking for. IT is also very customizable.

Cons: The con is their sales model and support team. They try to coax people to live in their cloud, but when you do so, they nickle and dime you for anything it is worth whenever you need customization.

Vendor Response

by Universal selective systems on March 28, 2018

We appreciate the review Cody, thanks for taking the time to leave feedback! It's great to hear you enjoy using the many integrated apps and modules to manage your operations. Regarding cloud services, we charge our customers solely for usage rather than built-in costs that are based on profit margins (like most other business software companies). The nickle and diming feeling must be balanced with the fact that these tasks and customizations must be done by a real person (after all we pay salaries to the people who work hard on implementation projects). Our team also works hard to make your solution as cost-effective as possible and is happy to give advice on how best to reduce costs by simplifying your project scope. If you'd like to get in contact with your account manager we can address your concerns in more detail as our primary goal is providing a positive experience for you and your business. Thanks Cody and we hope to hear from you soon!

Good for a small business...

Jan 09, 2017
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Good integration between modules

Cons: No control and high cost

Overall: I have been a user of Odoo hosted solution for over a year now and a not extremely satisfied. Wish I would have implemented the Community version as it would have given the ability to do much of the customization that they want to charge for. Also, getting them to correctly build customizations is difficult.

Reporting is extremely poor and has been one of the biggest issues for us. There is no way to get reporting data directly out of the system, but if you're savvy with databases, you can export the entire database from Odoo and import it into another database and do reporting from that.. every time you need an updated report.

Support is pretty good and getting better.

Overall cost is reasonable for small teams/companies, but quickly gets pretty high for large teams, and there are definitely better tools if you have a medium-sized company.

Integration between modules is pretty good, but the ability to scope permissions is not good if you have multiple departments. There is way too much visibility, which is required to do basic functionality.

Overall I would say that the hosted solution it's great if you're a small company and can fit your company's flow to match Odoo, but would not recommend it for anything of any scale or complexity. Also, don't expect adequate reporting tools for cross-modal data. I would look into Community edition and possibly Enterprise self-hosted if you need any level of customization, reporting or control and have resources in-house.

Recommendations to other buyers: Look into community edition.

The best open source ERP I've seen

May 14, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Handles very well the concepts of an ERP, you can control the different business processes and also has a fairly simple extensions installer, they have a very large community and from this they leave many good consas, the POS is quite flexible and the growth curve It is faster.

Cons: The installation is of a high level of user. The facilities that require hardware are not so simple. Most good extensions are not free. It is quite heavy. The configuration of the site or company takes away part of the time

Vendor Response

by Universal selective systems on May 18, 2018

"The best open source ERP I've seen" - We here at Odoo appreciate hearing such awesome feedback from our community, continue doing great work and thanks for the review! :)

Capterra loader

The best

Jan 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: We just love this product that we have been implementing them for the last 8 years. We today have some really good Organisations. We have also customized the solution for many industries on a need basis.

Vendor Response

by Universal selective systems on January 10, 2018

Thanks Zubin! Glad to hear you're having a delightful implementation experience, we how to have you as a customer for another 8 years (and beyond)! :)

With Odoo you can manage the business without leaving the office

Aug 23, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The open source code of the system allows people who have programmers in their staff to make their edits, modify or correct existing modules. In addition, thanks to the architecture built with intelligence, Odoo works very quickly and I did not observe any delays or difficulties.

Cons: Modules responsible for accounting and finance are clearly organized poorly. In functionality and quality, they lose to all specialized programs.

Vendor Response

by Universal selective systems on August 24, 2018

Thanks for the review Galina! We are excited to release our newest version of Odoo this coming October which should help you optimize your business even more! We hope you will explore this new version, feel free to contact us if you need any help! :)

Good ERP, flexible and customizable 100%.

Oct 26, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

1 / 5
Value for Money

Pros: You can do all you want. The must I like its the pluging and addons that you can get. I like you can check code and new studio its amazing.

Cons: Pricing change this year. I feel like a fool when this year change the model. Its like price grow up 5 times. I hope they come back to the same price in Enterprise version.

Vendor Response

by Universal selective systems on October 27, 2017

Thanks for the review CJ! We are constantly working on making Odoo more flexible and customizable as we know every business is different and has a set of unique software needs. Regarding pricing, if you check the pricing page you will notice that we have moved to a per-app model for just this reason. Most businesses only use a few apps so by moving to this model many of our end users are saving a lot of money and paying for only what they use. If your needs are more complex and you require a long list of different apps and tools speak to our team, we are happy to help find the best solution (and value) for your project. :)

Cheers,
The Odoo Team

just a few examples

Feb 16, 2017
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: the overall user interface and how modules are organized

Cons: too many to list

Overall: there are several areas of functionality that leave a lot to be desired. For example, the need to reallocate inventory from one mfg order in order to deal with reprioritizing demand is important. Right now - orders have to be cancelled to release inventory. It would be nice to simply "unreserved" as we do with a delivery note. Similarly, the purchasing module treats ALL orders as a request for quote for any orders that have not been confirmed by a vendor. A purchase order that has not yet been confirmed is NOT a request for quote. That is a totally different function and continues to cause problems with vendors and requires a much higher level of maintenance to make sure that purchase orders are actually being received. Another area that would be helpful is that if an order is being generated for replenishment due to min/max settings and NOT actual demand - that those orders are identifiable as replenishment and also do not override (or allocate) inventory over demand driven requirements. Even though a replenishment rule does technically constitute a demand signal - it should not take priority over real demand - particularly where we are trying to manage inventory to lean standards. Certainly, in an ideal world - the level of inventory should handle replenishment as well as real demand - but when demand spikes for a real customer - we need to be able to not build to replenish - but instead go ahead and release for our customer and pick up replenishment on the back end when additional inventory from suppliers are available. (just a few examples)

Recommendations to other buyers: make V10 available ASAP. Once I have had a chance to work with V10 - I will let you know.

Capterra loader

ODOO Business Application

Oct 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: ODOO is one of the flexible software which I have used during exposure to ERP's. It has more than 10000 Modules which are developed by community members and moderated by Odoo.

Cons: Need to focus on increasing Enterprise features.Even though the UI is considerably improved but still there is room for improvement.

Overall: Our company was looking for a customized solution due unique business Requirement. We have looked into various known proprietry solution but failed to fit into our business flow. We found solution for our problem with Odoo. We were able to customize business specific workflow with Odoo and also saved considerably by Odoo community version because it is is license free.

Experienced Odoo user

Apr 03, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, material designed UI, modular.

Cons: Need a bigger customer service presence in the US

Overall: Experienced user of every major odoo application. From the CRM to the Manufacturing quite, I have used odoo in many real world scenarios. I have built ERP instances for multiple industries and companies. Odoo is easy to us, run by people who have a genuine interest in making ERP for the masses in a scalable modular way that saves 100's of thousands vs top heavy behemoth versions from some of the bigger names. The focus is on clean UI with powerful easily deployed instances. I've used the CRM for my own project at www.relayo.com where we used it to onboard 1000 users.

Recommendations to other buyers: start with 3-5 apps and scale up. Do not go for tons of customizations just adapt your user flows in your organization to match the pre packaged user flows.

Very adaptable for the needs of your business

Apr 04, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money

Pros: It's really easy integrate Odoo with other systems via API.

In this case, i got a customer who needed realtime updates for sales via call center.

Odoo allowed me to update it via our call center system and when an agent closed a sale, it was registered in the CRM with all the data from the call center system database.

Cons: I really want to see Odoo to configure repositories for the major Linux distributions (CentOS, Debian, OpenSUSE) to ease the installation procedure.

Vendor Response

by Universal selective systems on April 09, 2018

Hi Jose, thanks for your review! It's great to hear you have been doing integrations with your call center and CRM, keep up the great work and thanks for being part of the Odoo business community!

Glad we made the move from Netsuite

Jan 17, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: One of the best values in ERP and Ecommerce systems. Easy to operate and great uptime.

Cons: Ecommerce Site tough to customize and change structure for different product groups. Data retrieval a little more difficult that with Netsuite.

Overall: We are into our 10 months after converting from Netsuite. After normal conversion trials (2 months) we are in full operation. A few (but fewer than anticipated) operating cliches. Most all fixed in less than 3 months. Great help from the customer support.

Recommendations to other buyers: Your customer support is very helpful.

Vendor Response

by Universal selective systems on September 18, 2017

Thanks for the review Art & CSC Scientific! We are always ecstatic to see exceeded expectations, especially from our users that have migrated from another solution. Keep up the great work! :)

Not everyone can handle installation and configuration

Nov 16, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: A very powerful system, but I'm not sure whether it will be implemented in a small company. Odoo is more suitable for serious companies with a large volume of large transactions. I liked that in the free version the functionality is practically unlimited.

Cons: In order to introduce the system into the existing business, it is necessary to make a serious reorganization of the existing processes. In mastering the program is quite complicated, there are nuances that only specialists can know about.

Vendor Response

by Universal selective systems on November 28, 2018

Hi Anastasiya, thanks for your review! It seems you had challenges with installing our open source version, which is geared towards developers who are looking to write a substantial amount of the customizations via their own code. Note that Small Businesses are actually the BEST fit for Odoo Cloud, which is a 1 click interface (no installation required). We have actually provided multiple editions (www.odoo.com/page/editions) to better serve the many different types of needs from small to large organizations. Hope that helps clear things up!

Odoo the most cost effective ERP software available

Feb 17, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: simple to use, clear layout, great functionality

Cons: lack of documentation

Overall: Odoo is a great product, simply and easily integrating all the various elements required for an ERP installation. we love it and all the advanced functionality available without additional costs

Vendor Response

by Universal selective systems on February 28, 2017

Thank you Roger for your review. It's always great to hear from our customers!:)
In case you haven't seen these, I just wanted to let you that we have some documentation on our website that you can access here: https://www.odoo.com/documentation/user/9.0/index.html
Thanks again!

more flexible and ease to use

Mar 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
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Pros: ease language that uses and it covered all important features and modules that the business needs

Cons: it's little bit not fast as required and i hope to carry this issue out as soon as possible and i though they can do it

Overall: i'v known about the business more and technical also

Excellent platform for company management

Nov 08, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We have been using Odoo for 2 years now and are completely satisfied with the platform. We didn't need to install software, as only a browser is needed to work in Odoo. It is very convenient when you have to work from someone else's computer.

Cons: Difficult setting. To introduce Odoo into our company, it took the help of several specialists. This entailed additional expenses that we had not planned.

Excellent tool

Dec 06, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: We use Odoo for comfortable customer service of our company. We were able to easily transfer the contact database from email to it. During the work it is convenient to discuss working moments by sending messages.

Cons: Without a high-speed Internet connection, Odoo begins to work noticeably slower. There is no online support service that could quickly help with problem solving.

Flexible and affordable control system

Nov 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Why did you decide to stop on this program? To begin with, in its free version there is much more functionality than other similar ones. Further among the advantages I can note its modularity and, accordingly, flexibility. Everything can be easily configured to the parameters of your own business.

Cons: Many believe that the disadvantage of the program is the need to reconstruct existing business processes. But I think this is a necessary measure, do not stand still. Spend these six months - a year and you will not regret it.

You can't do better with scalability for this price

Jan 25, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Scale as you need to, start with 1 app and continue to on-board other parts of your organization.

Cons: Responsiveness of features from the odoo tech team is timely.

Overall: Odoo has allowed us to scale users and app usage and continues to be the best bang for your buck. I am glad we made the switch.

Recommendations to other buyers: Plan ahead and expect configuration to take time.

Vendor Response

by Universal selective systems on January 31, 2017

Hi Justin, thank you for taking the time to write the review. It's always well appreciated to hear from satisfied customers!

HR Tool

Nov 13, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: it has a lot of features for HR department and administration like get of control of the info of all the employees and esay to view all the expensens of my employees and do the accounting work you can get a great database of all the info and has a free version you can configure and try

Cons: to configure the free version you only get the basic features if you want more spsefic features you have to get the pay version

Overall: it was great doing the configure part and use it was really esay and to teach others how to uset was esay to

I choose Odoo for quality and high-end features, I use it for my retail stores and for accounting.

Jun 15, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This is what I like most about this software :

-POS

-Web based

-Open Source

-Responsive design

-Forum

Cons: This is what I like most about this software :

-Not very easy to use the first time.

-Little bugs on early versions.

Vendor Response

by Universal selective systems on June 15, 2017

Thanks for the great review Tariq! It's nice to see you have watched the evolution of Odoo, we hope to bring you even more exciting and useful features in the next version. Cheers!

Capterra loader

One of the most complete solutions in the market.

Jan 31, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use and integrate with other softwares. Fast interface and very easy to customize. Excellent!

Cons: The help desk module and the project module need more development and can be more helpfull if you can use an email interface on Help Desk.

Overall: Thanks to Odoo we can integrate all the departments into a single platform, easy to use with minimum training.

Convenient to work with sales funnel

Nov 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: We take advantage of Odoo's capabilities to simplify customer service. We transferred the base of contacts from Linkedin and e-mail without any problems. I like the fact that Odoo has the ability to automate some stages of the sales funnel and just keep track of the results.

Cons: The cost per subscription rises after some updates. You can suddenly find out for yourself that after the next update, new functions have been added, for which you will have to pay extra.

Capterra loader

Good Open Source ERP

May 06, 2018
4/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: If your company has a lot of processes defined and has many employees work together then you need Odoo for manage all your processes. You can have CRM, project management, sales and inventory tool and more.

Cons: You need have high python skills if you are the person who will implement it, besides you need learn a lot of terms and read documentation to customize the platform.

Overall: I am using Odoo for generate budgets to my customers in base to my service inventory.

Vendor Response

by Universal selective systems on May 10, 2018

Welcome Luis Raul, we are happy to have you as a member of the Odoo community. We know that there are many types of businesses with various levels of technical expertise which is why we also offer implementation services with our team of experts to simplify the process for companies who do not wish to do self-implementation. If you have any challenges with yours, we are always happy to assist you in any way we can. Thanks for the review and your support, we will be cheering for Facware!

Capterra loader

I'm an user of the program, I use it in my office as our ERP, v8 overall is great.

Aug 01, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: The UX design is very simple

The default features covers a lot.

It's customizable by coding.

the price.

Cons: It isn't a great tool for a non-common business model.

It depends on the data base, so if you have a lot of info it lags.

Overall: new ways to understand business models, new professional tools because it a very popular software now a day.

Capterra loader

Odoo, the easiest way to develop your ideas

Aug 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: you have the option to create your own python based application

And if you want you can use one of the many applications already published and start to shape it to your business needs

Sales applications, calculations, inventory, among others. are the options that odoo gives

Cons: Being an open source CRM, you must have knowledge in programming, servers and implementation of applications.

Overall: Creation of a data center interconnection registry application

Vendor Response

by Universal selective systems on August 30, 2018

Thanks for the review Jose! Remember that you don't have to be a developer to use Odoo, far from it! Our online platform is designed for businesses to get started right away using Odoo Apps without ever having to write code! Check it out on our Start page: www.odoo.com/start

simple and easy ERP

Oct 11, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: unlike other crm in the market the deployment of odoo does not require a lot of equipement we can instal it in a synology nas depending of the models and the use

Cons: the comunity of user is not big its not easy to resources and solutions in the internet

Overall: i'm overall satisfied with the system

Pretty Easy

Jan 25, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Easy to move around in

Cons: I personally do not have nay complaints

Overall: Odoo has been pretty east from my point of view. I have nothing to complain about, but I am also not the person that is paying for it. It is easy to access, and maneuver around things for what we use it for.

Vendor Response

by Universal selective systems on January 31, 2017

Hi Dakotah, thank you so much for your review. It's always great to hear back from our customers.

The right solution for our company

Dec 03, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: I like to use the toolbar in Odoo, because in it you can fully see the status of any of the necessary tasks. The software store has a huge amount of useful modules for my work.

Cons: At first, it was quite difficult to get comfortable with it, because to resolve emerging issues I needed to visit the forums and spend a considerable amount of time on them.

Vendor Response

by Universal selective systems on December 10, 2018

Thanks for the review Dmitry! Glad to see you find Odoo to be a great fit for your company and are also finding extra value in various modules. Regarding the forum, note that we also have support via live chat, phone, email (www.odoo.com/help), and a lot more helpful content on the documents page of the website as well as the Odoo YouTube channel (https://www.youtube.com/user/OpenERPonline). Feel free to let us know if there is any other channels we can deliver useful information to you from and thanks for being part of the Odoo community! :)

I have been working whit Odoo since a year ago, it is a great ERP.

Jul 16, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: You can configure it to adapt to your company and process, there is a lot of information in the web, forums, even youtube videos

Cons: It is not easy of understand if you are not related to a previous experience whit another ERP, there is not a unique price for the enterprise version

Overall: I´m working in the implementation of this Software for others companies

Vendor Response

by Universal selective systems on July 20, 2018

Thanks for the review, we appreciate your kind words! We are happy you have found Odoo useful in your organization. Note that the pricing IS unique as there is no arbitrary variable. Each customer can choose the applications they want to use and don't pay for any they do not. This fixed pricing model allows you to discover how much Odoo will cost your company directly on the pricing page providing transparent and accurate information to all. Let us know if we can provide any other helpful information, and thank you for being a part of the Odoo user community. :)

For qualified professionals

Nov 30, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: This is one of the most unique enterprise management systems with which I have come across, has open source code for the mobile version, very high speed, modularity and versatility.

Cons: A little upset financial accounting, in this regard, the functions and capabilities are a bit lacking. In some places there is an incorrect translation into Russian. Too complicated for a newbie.

fantastic tool to manage Enterprise business

Aug 11, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It had all sorts of apps and also supported by a large community of many different apps to cater to certain niche processes. besides the community edition is free and that is a great benefit

Cons: can only be modified in Python for community edition, also the cloud version does not allow too much flexibility to customise things like payroll

Overall: Good accounting solution

Vendor Response

by Universal selective systems on August 11, 2017

Awesome review Tunde! We are glad you are getting so much out of using Odoo. Note that in our Online and Enterprise edition users can also have access to Odoo Studio, a tool that let's you customize your business software without writing any code (no need to learn Python for our non-technical friends out there). This is a super fast and efficient way to modify and customize for your unique/niche business needs. Keep up the good work and thanks for sharing your experience! :)

Simple and free opensource ERP project

Oct 12, 2017
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: A lot of modules antes features that allow any business to implement and use a customizable version.

Cons: A little bit hard to use a owner server version. The promisse, is free, is opensource, it's necessary say is hard to install.

Overall: Implementing the software I could analyze how big and robust the software is. So, if developers around the world, stop create something that already exists, then I level software will be hit

Vendor Response

by Universal selective systems on October 17, 2017

Hi Diego,

Thanks for the review! It is nice to see that you were able to leverage your own developer knowledge to host your own database.

Note that we just released www.odoo.sh at Odoo Experience this year. This is a hosting platform that might make things even easier for you. As always feel free to contact our team if you ever need help or have questions. :)

Best Regards,
The Odoo Team

Success with Odoo

Jan 09, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Comments: Our experience has only been gauged during the training and roll-out of the Odoo ERP. We like our overall experience thus far. Support with Manasa has been great. I feel having our sessions recorded by default should be the norm as each subscriber has unique options. It would be of tremendous value for a small business such as ours to have this form of documentation on hand.

What does not make sense to us is having to pay for the sales, membership, and financial app to allow our bookkeeper to generate invoices. Odoo should place themselves in the small business owners shoes in my opinion. This excessive fee for service should be modeled for ease of use and not for use of app due to the limited functionality of the Odoo platform.

We are anxious to roll our session out in full force before the end of January 2017.

We would like to discuss a partnership in the Detroit area with Odoo. Please have someone follow up with me on this opportunity.

Regards,

Ramsey Sweis

Vendor Response

by Universal selective systems on January 19, 2017

Thank you Ramsey for your review and your feedback. I've forwarded your request to our US office and they'll follow up with you soon.

Excellent!!

May 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy of use, integrity. ODOO is a complete plattform for empresarial management. It has a good cost.

Cons: All parts from ODOO are easy of use. There is some part i have use only a bit.

Vendor Response

by Universal selective systems on May 22, 2017

Thanks Bonifacio for the nice review! It's always great to hear from a happy customer, and I'm happy to hear that you've had a good experience with Odoo.
Muchas gracias!

Odoo Is Great

Jan 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Customizable and FAST!

Cons: The way email is setup doesn't make sense for every business.

Overall: So Far we love Odoo! It's in the cloud, Fast and has so many features! It is so powerful and customizable. (my favorite part)

So much better than what we had before!

Vendor Response

by Universal selective systems on January 18, 2017

Thanks Randall! It's great to hear that you and your company are happy with Odoo .
Thanks again for the nice review!

Odoo Review

Jan 09, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Extremely
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Pros: Good value for the $.

Cons: Reporting is lackluster and transactional accounting is hard to follow.

Overall: Good value for the money. The reporting functionality is behind other products in the industry. Transactional accounting functionality is also not as user-friendly as other platforms. Still a good value. Customer support has been somewhat helpful but hard to develop a strong working relationship with most of their staff based on the west coast.

Recommendations to other buyers: You need some field staff based somewhere in the eastern US so contact with customer support is easier and more efficient.

Vendor Response

by Universal selective systems on January 20, 2017

Thanks Todd for your feedback. It's important to us to hear about our customers' experience with Odoo.
If you are having a bit of trouble with the Accounting app then I can recommend you to have a look at our user documentation, which you can find here: https://odoo.com/page/docs
Regarding our support team, you're right, at the moment we don't have a support team on the East Coast, but our teams are now 24/24 located in San Francisco, Belgium and India.

Thank you again for your feedback, and I hope this helps a bit.

Suite of all the apps what you need (and don't)

Oct 10, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: With more than 2 million users Odoo has quite large user base. It can help to grow sales, speed up marketing activities or better workforce utilization. Thanks for its integrated business apps companies can use it for CRM, POS, sales, invoicing, accounting activities and many more.

Cons: It is not easy to get all of the juice from the software. You have to learn a lot about Odoo until you can master it.

Worthy and modern product

Nov 22, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: The modularity of the system allows you to adjust the application to the needs of each enterprise. Open source application is a huge plus when you need to set individual settings and parameters. Everything is mobile and fast.

Cons: There are no significant flaws, but it would not hurt to take care of the compatibility of the application with a large number of payment services. Otherwise, everything suits. Until you try, you do not know if the program is right for you.

Vendor Response

by Universal selective systems on November 28, 2018

Thanks for the great review Dmitry, we appreciate you being a part of the Odoo community and are excited to see InfoShell grow in the coming months! :)

Its a great software for business marketing activities and ecommerce

May 13, 2018
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: The many modules help find the perfect solutions for ecommerce, marketing and sales. Its easy to use and the installation is secure. It can also be used for internal use only

Cons: Sometimes it run slow and it has a hight cost. It takes time to learn how to use it and control it, so its important to know what you need for your business, could not be for an starting business

Vendor Response

by Universal selective systems on May 18, 2018

Thanks for leaving us a review! The eCommerce product has been particularly popular lately due to recent usability improvements, integration with omni-channel sales (POS, CRM/Invoicing), and a great value especially compared to the current competition on the market. We were surprised to read what you mentioned about the high cost, perhaps you could send us an email and let us know! The Odoo team is happy to help analyze your subscription and see how you can reduce cost and optimize value for your business, customer satisfaction is our #1 priority. :)

Feature rich CRM, but far from perfect

Jun 02, 2018
3/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

Pros: When it comes to modularity, Odoo is really great. It provides a module for a huge number of applications, with the ability to develop more

Cons: The brand is a bit confusing, from TinyERP to OpenERP to Odoo, they don't seem to me like making the best business decisions in that sense. Also it can be a headache to install

Vendor Response

by Universal selective systems on June 11, 2018

Nice to hear from you Ahmed and thank you for the review. We are glad you enjoy Odoo CRM, hopefully you have had a chance to review some of our other products as well. As Odoo is a rapidly evolving software company we have had a few changes in the past to help us get to a position to better serve our community (currently approaching 4 million users). Additionally, any user who does not wish to install the technical aspects of Odoo can always use the online version which does not require any installation! We want to offer the options that best fit every user technical or otherwise. Thanks again for your support and the review Ahmed! :)

Very helpfull ERP System

Dec 16, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Cloud Access from anywhere in the word without restrictions.

Cons: No offline access, no offline desktop apps

Overall: I use Odoo ERP to manage my business everyday, it makes my business flow seamlessly

magnificent tool

Nov 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Odoo powerful tool for managing projects is a marvel that has completed our expectations of a truly organized company.

Cons: Very good interface, fair and accessible prices for SMEs.

Vendor Response

by Universal selective systems on November 28, 2018

Thanks for the review Maria! Glad to see such a positive experience for your Supply Chain management. We look forward to our continued collaboration with your organization! :)

Capterra loader

ERP that delivers

Jan 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: This software is easy to use, easy to setup, easy to understand.

There are so many things you can do that it really feels like you are behind one of the most expensive ERP's out there.

Cons: You will have to take time to set it up correctly, you will have to learn how to use it.

Don't expect it to be running magically.

It is not a flaw of the system, it is just what every piece of software to manage your enterprise requires and that takes time.

Overall: It is one of the best ERP's for the price.

It started out as a free ERP but then they started charging (not that it is a bad thing, just stating the facts).

Vendor Response

by Universal selective systems on March 07, 2018

Thanks for the review Nathan! We love hearing about how Odoo is helping companies like yours and strive to continue delivering the best business software on the market! :)

Capterra loader

odoo

Oct 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: updated software , not costly and friendly use

Cons: web- based platform can log in any where , any time

Overall: odoo System meet my business expectation

One of the most advanced systems

Dec 06, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I liked that you can just go through the browser, no need to install anything on a regular computer. The tool has a modular design and open source, which allows for individual settings. The possibilities of integration and development are practically unlimited.

Cons: A little upset the system of finance, it is not quite sharpened by our realities, too generalized. Mostly lame translation into Russian. The rest is a great app.

Food Manufacturer Review

Jan 25, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Production Module

Cons: Accounting Module

Overall: We just started using ODOO. We previously used Quick Books. It's just taking us a little while to find our way around the system.

Recommendations to other buyers: Too repetitive on some accounting functions. Need to be able to do more on the fly. Like putting in manual checks and have the invoice associated with the check propagate from that one entry.

Vendor Response

by Universal selective systems on January 31, 2017

Hi Kim, thank you for your review, it's always great to hear from customers.
I'm happy to hear that things are going well with Odoo, and I hope finding your way around the system is going well.
Cheers!

it is quite an easy to use software, and simply does what we need with little customization.

Aug 22, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: It gives you very good flexibility to change and customize to our own requirements without necessarily being a programmer using the studio.

Also, it shows easy way for us to integrate this into our accounts seamlessly

Cons: For very deep customization, you need to learn python, though with the Studio app, that reduces python knowledge too

Overall: community edition is fantastic

Vendor Response

by Universal selective systems on August 22, 2017

Hey Lerato, thanks for the review! We are glad you are using Studio for your customization needs, be sure to check out the updated features in Studio in the upcoming version release in October as we are adding lots of powerful tools to help you accomplish these types of projects even faster. Keep up the great work! :)

VERY USEFUL

Dec 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Excellent tool to take control of the company, it is a great alternative for small and large companies

Cons: The best tool, easy and very friendly in less steps you get much more and with incredible prices

Useful but difficult

Dec 08, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: What I like most is that in Odoo many useful features are integrated into one software. In case of need, you can use third-party extensions to significantly increase the functionality.

Cons: What I like most is that in Odoo many useful features are integrated into one software. In case of need, you can use third-party extensions to significantly increase the functionality.

A useful system with many functions

Dec 11, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Odoo has a huge amount of useful functions for our company. You can choose from numerous modules that are suitable for efficiently conducting e-commerce, sales and marketing, having spent a little time on this.

Cons: Most of the necessary extensions have to be purchased for a fee. We had to spend a lot of time studying Odoo. Mobile version is a bit complicated.

TrackSafe GPS Odoo Review

Jan 09, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use and install. easy to customize

Cons: Enterprise accounts cant utilize the open apps

Overall: TrackSafe has implemented Odoo as a startup firm in Dallas, TX. Odoo has bee very helpful in customizing our platform based on our unique business requirements.

Vendor Response

by Universal selective systems on January 18, 2017

Thanks Rebecca! It's always great to hear from a satisfied customer.
We believe Odoo is an ideal solution for startups and SMEs, so it's great to hear that you guys have been happy with Odoo so far.

Odoo provides the most flexibility

Feb 28, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy, flexible

Cons: The dashboard for email blast analytics, and website analytics really needs improvement it's too basic.

Overall: We have implemented Odoo for it's flexbility and cost. We really like the software and find it easy to navigate.

Recommendations to other buyers: No.

Vendor Response

by Universal selective systems on May 22, 2017

Thank you for the review Adrianne. It's always great to hear from our customers. It's also good to get the feedback so we can take it into consideration in the future for possible updates.
Thanks again!

Odoo opens up ERP to all sizes of business

Feb 07, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: We are a small company with 3 users but we needed functionality which was not available in solutions targeted specifically to our size. Odoo was the only ERP we could afford to get on board with and will enable us to scale our business with no more painful whole-company software transitions. It is an ongoing process of implementation due to the incredible scale and scope of Odoo but we have certainly made the right choice for our future.

Vendor Response

by Universal selective systems on February 09, 2017

Thank you Laurence for the great review! It's fantastic to hear that you're happy with Odoo. The Odoo solution is ideal for SMEs, allowing you to add applications when you need them as the company grows.
Thanks again, it's great to get your feedback!

Good, customizable ERP

Feb 01, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: Good for small businesses. We are using the community version which is good for small businesses that can maintain it on their own server.

Vendor Response

by Universal selective systems on February 07, 2017

Hi Jamie, thanks for the feedback. It's great that you're happy with the community version. In case you haven't tried the online version you can always try it for free on our website here: https://www.odoo.com/trial
Using one app is also always completely free for an unlimited time.

More a Framework than an Erp

Apr 14, 2017
3/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: A powerfull framework that allows to build any application

Cons: Very important learning curve.

Not ready on the box, need an important work by developers to tune application for your need

Overall: I am an Odoo integrator since 3 years. I installed, deploy and integrate Odoo for several small and very large companies. I also provide users and developers training.

Recommendations to other buyers: Do no try to deploy it without help of very experienced Odoo developers. A new developer with a mentor will need between 6 month and 1 year to be autonomous to personalize the product.

Capterra loader

it's a good erp but not the best

Nov 28, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I am using odoo since was called openERP, it's a good erp to start learning how to work on .. Also I like the webinars odoo, it's really helpful

Cons: In the past it was free, but now it's a little expensive to get it

Vendor Response

by Universal selective systems on November 28, 2018

Hi Abdelli, thanks for leaving some feedback. We noticed you mentioned a free version in the past, please note that the Community version is always free and still exists (www.odoo.com/page/editions). We also have an On-Premises solution for large companies with their own hardware, or our Cloud Based solution which is very easy to use and one of the best price points in the industry. Feel free to explore those other solutions, perhaps the one that works best for you can be discovered there. Hope that helps!