# JailTracker Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about JailTracker Software - reviews, pricing plans, popular comparisons to other Jail Management products and more. Source: https://www.capterra.com/p/181363/JailTracker --- # JailTracker Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) JailTracker ## What is JailTracker? JailTracker is a jail management software system that helps correctional facilities manage inmate information and operations. The solution provides real-time data access, workflow automation, mobile support, and facial recognition to streamline jail management for staff. ## What is JailTracker used for? [Jail Management](https://www.capterra.com/jail-management-software/) Overall rating Based on 42 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Starting price $240 Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for JailTracker?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.jailtracker.net&name=JailTracker) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### JailTracker 4.7 (42) VS. [### GUARDIAN RFID](https://www.capterra.com/p/141466/GUARDIAN-RFID/) [4.9 (14)](https://www.capterra.com/p/141466/GUARDIAN-RFID/reviews/) Starting Price $240 Per Month Starting Price $1000 Per User, One Time Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (42) Ease Of Use 4.9 (14) Value For Money 4.6 (37) Value For Money 5.0 (9) Customer Service 4.9 (40) Customer Service 5.0 (12) ## JailTracker alternatives Highest Rated [BluHorse JMS](https://www.capterra.com/p/185776/BluHorse-JMS/) [5.0 (2)](https://www.capterra.com/p/185776/BluHorse-JMS/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/185776/BluHorse-JMS/) [Jail Solutions](https://www.capterra.com/p/107315/Jail-Solutions/) [4.0 (1)](https://www.capterra.com/p/107315/Jail-Solutions/#reviews) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/107315/Jail-Solutions/) [SallyPort](https://www.capterra.com/p/235807/SallyPort/) [0.0](https://www.capterra.com/p/235807/SallyPort/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/235807/SallyPort/) [Offender Management System](https://www.capterra.com/p/151029/Offender-Management-System/) [4.0 (2)](https://www.capterra.com/p/151029/Offender-Management-System/#reviews) Starting price $100.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 50% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/151029/Offender-Management-System/) [View all alternatives](https://www.capterra.com/p/181363/JailTracker/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Biometrics Identify or authenticate a person's identity through biological data such as fingerprints or facial patterns. Booking Management Create, update, and manage bookings, itineraries, and reservations Cell Maintenance Track and manage information regarding maintaining inmate cells Check-in/Check-out Track the status of assets and whether they're checked in or out Commissary Management View, manage and track products available and distributed to inmates in the jail commissary. Custody Status Checks Checking inmates' custody statuses JailTracker 21 features Identify or authenticate a person's identity through biological data such as fingerprints or facial patterns. Create, update, and manage bookings, itineraries, and reservations Track and manage information regarding maintaining inmate cells Track the status of assets and whether they're checked in or out View, manage and track products available and distributed to inmates in the jail commissary. Checking inmates' custody statuses Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Includes centralized access to all legal incarceration documents per inmate (medical, criminal, personal etc.) Conducting general accounting for money held for prisoners by the State (deposits, withdrawals, etc.) Collect information about inmates' risk levels, program needs, and other information for appropriate correctional resource allocation. Track and report inmate incidents to appropriately allocate resources, increase safety and minimize harm. centralized location to view information pertaining to each inmate (criminal, medical, behavioral, etc.) Track inmates' location, community engagement, behavior, and progress over time. Detailed record of all possessions belonging to an inmate that are held by the facility during their incarceration Track inmate location and monitor movements. Records of patients' medical history A report/notes detailing officer activities during shifts, including any incidents. Ability to record, store, update, and retrieve information Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Set up connections to third-party platforms to improve business processes Features 4.4 (42) 4.4 Based on 42 reviews ## Pricing Value for money 4.6 (37) Free Trial Basic $240.00 Per Month Value for money 4.6 (37) 4.6 Based on 37 reviews ## Support, customer service and training options Customer Service 4.9 (40) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (40) 4.9 Based on 40 reviews ## User reviews Overall rating 4.7 Based on 42 reviews Filter by rating 5(30) 4(11) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent JL Jessica L. Records Supervisor Law Enforcement ### "JailTracker JMS Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 20, 2020 When comparing JMS systems with my peers, JailTracker always seems to be a step above the rest. The customer service and support is amazing. They are responsive and always friendly. The program itself is very easy to learn and to use. I would recommend it to anyone looking for a new JMS vendor! Pros JailTracker is very user-friendly. It's easy to navigate and also to customize to your personal preferences. Cons I have not encountered anything negative while using Jail Tracker. I have been an everyday user for 8 years. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TM Talia M. clerk Hospitality ### "Great for info " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 17, 2020 its great! Pros I like that it is always kept up-to-date Cons Some features can be a bit tricky at first Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RD Rachel D. Sgt. Law Enforcement ### "Great for the money" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 10, 2020 Pros Software is very easy to use and user friendly, customer support group is great and easy to work with, always sending out new updates. The speed of the software is great and no down time very few problems and if any they are fixed in a timely manner. Cons There is not bad word or thing that I can say about this software or the support group. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DS David S. Comptroller Law Enforcement ### "In Corrections You Need the Best" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 October 31, 2019 Our jail staff can instantly learn anything about our inmates. And we can instantly input changes easily Pros This is a very detailed tracking system for keeping inmate information. When one starts to use this software, you can just use a little of it to get by. As you learn that part of the system, you start to easily learn more and more. All of it ties together. Also the after hours support is just as knowledgeable as the daytime support. This I found shocking as it normally isn't like that. Cons I really have zero complaints. One thing would be that a recent person in a key position quit for another job and the company struggled to replace them. A company of this size needs to build in some redundacy. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JM Jessica M. Secretary Legal Services ### "Great!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 August 30, 2019 Overall experience has been great! Very simple to use! Pros This software is very easy to navigate and use! We use it here to keep track of who is on the roster and when they will have to appear in court again. What they are charged with and their photo! Great Product! Cons There is nothing i dislike about this software. Just wished all jails used it! Would be very helpful! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Jail Administrator Law Enforcement ### "JailTracker is a great JMS solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 11, 2019 Aside from keeping track of inmates and activities, we use jail tracker for our personnel files and equipment. We use the docimage module for staff certificates, memos, etc. We also keep notes on staff with jailtracker. We keep track of equipment maintenance issues and repairs with jail tracker also. The scheduler also keeps tabs on our officers...for example we log when someone is late or absent. Everything can be printed on a report that is entered. Dozens and dozens of reports can be selected. Jailtracker has also created reports that I designed. Pros Jailtracker has been great. It has cut down on our paper documents and helped the jail be efficient and effective. Using QR codes for cell checks and activities is a breeze compared to written logs. The medical module also does great for documenting medical issues and medications. We use the docimaging module frequently and it ensures that any paperwork is scanned and saved in the inmate virtual file forever. The scheduler module keeps all staff up to date with scheduled inmate and/or staff activities and appointments. The platform cost was only a portion of what other platforms were quoted. Jailtracker is very user friendly. Cons The interface looks a little outdated. It works great but a more modern appearance would be the only item that stands out to me as a con. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JC Jeanne C. Jail Administrative Coordinator Law Enforcement ### "Best JMS on the market!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 31, 2018 My overall experience with Jail Tracker has been extremely positive. They hold an annual users conference in Nashville, TN to unveil their new features and have training classes. I always walk away with so much information that I can pass on to my staff. It's a can't-miss opportunity. This is one of the best designed software I have ever used. Our jail operations run smoother because of it. If there's one thing you need in a corrections environment, it's working equipment. Jail Tracker can give you more confidence where you may be lacking with your current JMS. If you're even on the fence about going to Jail Tracker for your JMS, stop thinking and just do it! You won't regret it. Pros The best thing about this software...is the people who developed it. Jail Tracker is made by a small company in Kentucky. If you've ever worked with any software companies, you know that a small company is the best. Jail Tracker gives excellent customer support and an extremely user-friendly product. You can customize hundreds of aspects of this database to fit your correctional facility. I am a Jail Administrative Coordinator and I oversee the operations of the computer software used in our jail. I have been there through the days of DOS-based programs. I am here to tell you Jail Tracker made the conversion to their software so easy, it made me wish we'd have transitioned years ago! Setting up new users and security groups in the software is super easy. You can add scanners to your setup and scan paperwork directly into inmate, facility, and staff files as well as incident and grievance reports. You can add signature pads to make the reports that require signatures paperless. They have a full medical module that you can use to pass meds, keep a separate inmate medical packet, and track withdraw symptoms. They have recently added a custom forms module that allows you to ditch the paper and store customized information in the software by creating a custom form. So far we have created custom forms for 15-minute observations, use of force, shower logs, damage/deficiency reporting, and officer-issued equipment and uniforms. I plan on adding tons of forms in the next year. Cons There is very little that I would complain about with this software. Only occasionally do I get a bug report where something doesn't work like it's supposed to. Even then, there's a handy feature built in to the software where you can copy the error message and send an email to Jail Tracker support so they can fix the problem. Not much to complain about here! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AH Adam H. Sgt Law Enforcement ### "Excelent product" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 December 10, 2018 Pros Easy to use and booking process flows well with step by step wizard. Cons Too many extras. They can come in handy but it is easy to get lost when looking for a specific one. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KA Kevin A. IA Law Enforcement ### "The best JMS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 9, 2018 I like the way that vendors can integrate with jail tracker Pros How easy it is to use and customer service is outstanding Cons Not able to customize colors that I want Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AR Amy R. Booking Supervisor Law Enforcement ### "Great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 6, 2018 everything is on computer and off paper now. very satisfied Pros Very easy to use. All applications are easy to access and most everything is just fill in the blank Cons every once in a while the system locks up on release screens Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/181363/JailTracker/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)