JailTracker

"Best JMS on the market!"

Overall: My overall experience with Jail Tracker has been extremely positive. They hold an annual users conference in Nashville, TN to unveil their new features and have training classes. I always walk away with so much information that I can pass on to my staff. It's a can't-miss opportunity. This is one of the best designed software I have ever used. Our jail operations run smoother because of it. If there's one thing you need in a corrections environment, it's working equipment. Jail Tracker can give you more confidence where you may be lacking with your current JMS. If you're even on the fence about going to Jail Tracker for your JMS, stop thinking and just do it! You won't regret it.

Pros: The best thing about this software...is the people who developed it. Jail Tracker is made by a small company in Kentucky. If you've ever worked with any software companies, you know that a small company is the best. Jail Tracker gives excellent customer support and an extremely user-friendly product. You can customize hundreds of aspects of this database to fit your correctional facility. I am a Jail Administrative Coordinator and I oversee the operations of the computer software used in our jail. I have been there through the days of DOS-based programs. I am here to tell you Jail Tracker made the conversion to their software so easy, it made me wish we'd have transitioned years ago! Setting up new users and security groups in the software is super easy. You can add scanners to your setup and scan paperwork directly into inmate, facility, and staff files as well as incident and grievance reports. You can add signature pads to make the reports that require signatures paperless. They have a full medical module that you can use to pass meds, keep a separate inmate medical packet, and track withdraw symptoms. They have recently added a custom forms module that allows you to ditch the paper and store customized information in the software by creating a custom form. So far we have created custom forms for 15-minute observations, use of force, shower logs, damage/deficiency reporting, and officer-issued equipment and uniforms. I plan on adding tons of forms in the next year.

Cons: There is very little that I would complain about with this software. Only occasionally do I get a bug report where something doesn't work like it's supposed to. Even then, there's a handy feature built in to the software where you can copy the error message and send an email to Jail Tracker support so they can fix the problem. Not much to complain about here!

"JailTracker is a great JMS solution"

Overall: Aside from keeping track of inmates and activities, we use jail tracker for our personnel files and equipment. We use the docimage module for staff certificates, memos, etc. We also keep notes on staff with jailtracker. We keep track of equipment maintenance issues and repairs with jail tracker also. The scheduler also keeps tabs on our officers...for example we log when someone is late or absent. Everything can be printed on a report that is entered. Dozens and dozens of reports can be selected. Jailtracker has also created reports that I designed.

Pros: Jailtracker has been great. It has cut down on our paper documents and helped the jail be efficient and effective. Using QR codes for cell checks and activities is a breeze compared to written logs. The medical module also does great for documenting medical issues and medications. We use the docimaging module frequently and it ensures that any paperwork is scanned and saved in the inmate virtual file forever. The scheduler module keeps all staff up to date with scheduled inmate and/or staff activities and appointments. The platform cost was only a portion of what other platforms were quoted. Jailtracker is very user friendly.

Cons: The interface looks a little outdated. It works great but a more modern appearance would be the only item that stands out to me as a con.