JailTracker

JailTracker


5 / 5
38 reviews

Who Uses This Software?

Our customers included jails as small as 10 beds and state wide Department of Corrections.


Average Ratings

38 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • JailTracker
  • www.jailtracker.net
  • Founded 2001
  • United States

About JailTracker

Offender management system, both on premise and SaaS solutions.


JailTracker Features

  • Booking
  • Cell Maintenance
  • Check In / Out
  • Commissary Management
  • Incarceration Records
  • Inmate Accounting
  • Officer Shift Notes
  • Time Management

JailTracker Reviews Recently Reviewed!


Jailtracker for the Win!

Dec 04, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is very user friendly, has a ton of support, and is reliable. We have been using JailTracker for about 6-7 years now and it just keeps getting better as far as functionality. The team behind the scenes is always looking for feedback and they implement useful ideas to the GUI. The software/team is also open to integrating with other software and has done so successfully for us. We have really tried to improve our jail operations and this JMS has really streamlined things. A++

Cons: They only support one scanner with their software. It is an outdated Patriot 430. It seems to work well, but they are getting harder to find on the market. More functionality in that arena would be great! The form building portion could also be a little more user friendly.

Overall: The experience has been outstanding! I mostly deal with "In-House Support", so I know sometimes I must call the JailTracker Support Team. They are all wonderful! They are always there when you need them, and they are very proactive when they need to be. I would highly recommend this company to many organizations. In fact, they have become our "baseline" for other companies when we are looking at new technology or products.

JailTracker is Exceptional

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer service is amazing. We have never been let down or not satisfied when making a call about an issue we have or something we need. The program is so detailed and organized, that it makes jail management so much easier. They also put on a wonderful yearly conference that makes it super easy to address questions and issues you may have, and also keep up with all the new upgrades to the program.

Cons: There is a lot to learn to fully utilize this program to its fullest potential. We have had this program for 8 years and still have not even scratched the surface on some of the things that are available. We do attend JailTracker conference every year to try to keep up with all the upgrades and extras, but sometimes it can be overwhelming.

Overall: Our overall experience with JailTracker is exceptional!! We love the program and the people behind the scenes making this amazing program so successful.

JailTracker Review from Alison Johnson @ Simpson County

Dec 05, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is extremely user friendly. At first glance, it seems a bit overwhelming with all of the options and reports, but once you learn to navigate thru it, it is user friendly. All of the reports are wonderful, and very helpful. They are constantly upgrading and adding new features as they become available. The staff is always so helpful and will walk you thru any issue you may be having. I highly recommend JailTracker.

Cons: I believe that booking officers have a hard time with the skip tab when temp releasing someone. It is easy to create double housing on offenders who are temp released, but to my knowledge JailTracker is working to correct this issue on an upcoming update.

Overall: My overall experience with JailTracker is a 10/10. I have no negative comments about JailTracker. Always helpful. Always incorporating something new. The Accounting part of JailTracker is second to none.

JailTracker Testimonial

Dec 04, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Having the availability to look at the entire population in a scrolling manner and then being able to click on the individual and have information ASAP is invaluable. The tabs assist in maneuvering about the data in a understandable manner. Other features such as Mug Shot Lineup and Incidents allow for investigators to do a better job in case buildup.

Cons: I really don't have any cons, only maybe an enhancement. In the future, maybe a headshot icon by the names on the search tab would help in locating individuals by facial recognition.

Overall: The benefits we gain are started with the Jail staff having the ability to put a lot of information into the system that can be used by officers, administrators, investigators and court personnel to fully understand inmates needs and issues.

How To Manage Your Jail

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. The trainings (that was initially given)...and then continued either onthe phone or at a conference or planned. We are trained....

Ability to almost instantly get a question answered or a problem/mistake fixed. Love this

That your after hours staff speaks Great english.... and is as knowledgeable as the daytime staff.

All generated reports.

Love the accounting systems..... and have greater love for our rep. She can speak to you on a high level OR can come on down and get on my level to help me understand.

Staff -> I have never been treated rudely by any one at JT in the last 8 years. NO ONE.

Cons: It seems a little pricey. Other than that....

Overall: Smooth Sailing

Complete JMS with everything you need to operate efficiently

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The scheduler and the various areas for document imaging reduced paper usage and ease of access to these documents. Tons of available reports available for staff to keep updated. The migration of data was very successful.

Cons: I really like everything but I think Aesthetically it needs an update. A personal preference for me is software that has updated looks.

Overall: Our experience has been great. JT has been here for us from pre-install to today. Our rep keeps in contact and checks on us. The software has been running great. JT has several updates a year which I appreciate very much due to our previous JMS not having any updates in years.

Jail Tracker is AWESOME!!

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Jail Tracker helps keep the facility organized and on task.

Cons: The programs software for program facilitators in jails/prisons could be tweaked a little bit to create more functions and easier to keep track of case notes. When a student is released their name stays on the roster until you remove them. When they are removed so is their case notes. there should be a way to keep case notes on that particular client in that tab as well. The software is an overall lifesaver in many departments.

Overall: My experience has been great with JailTracker and their staff is always ready to assist with any issues that may come up.

JT review

Dec 04, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is user friendly. Even those with limited computer skills can use it. I love the ability to upload paper documents. It has way more features than we use. We just need to learn more about it.

Cons: It was developed for jails, so we have tweeked some things to make it work in a halfway house setting.

Overall: The JailTracker staff are always helpful and responsive. They added the ability to sign residents out on pass in our system which was a God-send to us - cut down on confusion, paperwork, manipulation - enabling us to track movement of residents.

Jail Tracker Whitley Co.

Dec 04, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it's easy and smooth sailing from tab to tab putting information in. I do like that the contacts page was separated into its own tab.

Cons: We just received an update. Im not much for the new tree view for charge tab. It does seem to make the booking process longer especially with medical questions being tabed through and remembering to hit save for each page of medical.

Overall: I think jail tracker is a great system. I've been through the different systems and I think jail tracker is by far the best one.

JAIL TRACKER REVIEW

Dec 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to understand and use. Updates when needed. Updates when available. Help always available by phone or e-mail. All communications with Jail Tracker are very professional.

Cons: I can not think of one dealing that I have ever had with Jail Tracker that has not been handled very speedy and professional.

Overall: I have used Jail Tracker since 2003. They personal that I have been in contact with at Jail Tracker has been nothing but favorable.

JailTracker review

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use and train new employee.

Cons: Not able to delete past scheduled events and it has now created a very long list making it difficult to locate what I am looking for.

Overall: Jailtacker decreased production time and easy of working with individuals. Everything is easy to navigate and when/ if questions do arise customer service is very easy to contact and walk us through the issue.

Best of the Best

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It easy very it is to navigate. If you are on an individuals tab then you can see exactly which activities are able to be performed.

Cons: I honestly don't have any complaints from the software. I wish we utilized more of the software than what we do currently but that is our loss.

Overall: I wish my facility would use JailTracker to it's potential here.

High Recommended

Dec 04, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is very easy to use with a lot functions that make my job easier.

Cons: The software updates are not always useful and should sometimes be left alone.

Overall: JailTracker has an excellent support staff to correct issues with the software in a timely manner and to assist organizations in making customizations that best serve their facility.

Jail Administrator

Dec 04, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like that inmates information is self contained in their name and that multiple document/pictures can be added for review months/years later if needed

Cons: I find that there are many reports that appear to be available that are not.

Overall: I like JailTracker much better than the program we previously had

JailTracker a Great Value

Dec 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: JailTracker is a very user friendly application. Very few software problems and great customer support. We have been very pleased with this software package

Cons: I can't think of anything that I like least about the program.

Overall: Overall working with JailTracker has been a positive experience

Great product

Dec 04, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to use. Customer service is top notch. Customizable for the facility.

Cons: No issues that I can advise of. If any issues have existed, they have assisted and corrected the issue.

Overall: JailTracker has been a pleasure to work with. Very customer friendly.

Best system for Detention Centers

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. Can be easily formatted to our Individual Facilities needs.

Cons: Can't really think of any at this time..

Overall: LOVE JailTracker! Their Customer Service is next to none. Any issue is taken care of quickly and efficiently. HIGHLY recommend JailTracker to any Detention Center.

jail tracker

Dec 04, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: the ability to customize the pages to our specific facility needs

Cons: wish they could customize a specific form to just how our facility needs it for example Medicaid.

Overall: has been positive overall. staff is very friendly and returns calls in a very timely manner.

Jail tracker

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is an easy to use package that can be configured for most applications.

Excellent support from a great group of people

Cons: Software is excellent, we did have difficulty with follow up from the sales staff

Overall: A great program for jails

Great product

Dec 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use. All applications are easy to access and most everything is just fill in the blank

Cons: every once in a while the system locks up on release screens

Overall: everything is on computer and off paper now. very satisfied

KRRJ

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The JailTracker system is easy to use, and very functional.

Cons: There isn't anything about JailTracker systems that we don't like.

Overall: I have had a great experience with Jail Tracker, Customer service is great if we have an issue arise.

Great Jail Management System

Dec 04, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The system is very easy to use with a support staff that quickly responds to all requests and needs.

Cons: Some updates to the software are not helpful.

Overall: Overall JailTracker has been a valuable tool for our organization.

Jail Tracker

Dec 04, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. It also has almost all the reports I need. If I need a specific report, support will help build that report.

Cons: It is more for a Department of Corrections than for a jail.

Good system

Dec 04, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: New staff members can pick it up very easily compared to our outdated system that jail tracker replaced.

Cons: I know the system can do more than I am aware of and support has to assist me with finding the correct tabs.

Overall: Overall it has been a great transition to jail tracker I'm very happy with our decision to go with Jail Tracker for our JMS.

An excellent Jail Management System

Dec 04, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Customized reports, ease of use, ability to customize screens within the system

Cons: At this time, there is nothing that I like least about the software.

The best JMS

Dec 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy it is to use and customer service is outstanding

Cons: Not able to customize colors that I want

Overall: I like the way that vendors can integrate with jail tracker

jail tracker is wonderful

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: it is easy to use and easy to understand

Cons: state id numbers would be great on the booking log sheet we print

Overall: it has been easy to use

JailTracker

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is user friendly. It is easy to add custom forms.

Cons: We like everything about Jailtracker. We have no complaints

JailTracker Review

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly. Simple for beginners. Customer Service.

Cons: Some of the recent updates seemed to be unnecessary.

Best in its class

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use customer service is great and can answer questions

Cons: The updates sometimes has glitches in them.

Jailtracker is the best for your facility

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: what i like most about the software is it is easy to use and has many detailed reports for your needs

Cons: to be honest i really don't have anything negative to say about the software

Excelent product

Dec 10, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use and booking process flows well with step by step wizard.

Cons: Too many extras. They can come in handy but it is easy to get lost when looking for a specific one.

JailTracker compements

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to learn and to use for new employees

Cons: Everything that it allows us to track on any individual inmate while they are with us. If its not documented it didn't happen !!!!!

Overall: We can basically call the IT department and discuss what issues we are having or a certain report we would like made up and they always do their best to try and accommodate.

Excellent support

Dec 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: JailTracker support is always quick and competent. This is not just a web blurb, they really, actually are. I literally say on a regular basis "Their tech support is good, they will get you taken care of". There is little better praise of a company in my book.

Cons: Their main program can be a resource hog.

JT Review

Dec 04, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Solid database platform and good locally based support.

Cons: Speed but that is probably more on my server disk speed than anything.

Overall: Just the stability alone and moving away from a DOS screen like app has been a big improvement.