# JailTracker Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is JailTracker the right Jail Management solution for you? Explore 42 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/181363/JailTracker/reviews --- JailTracker 4.7 (42) [View alternatives](https://www.capterra.com/p/181363/JailTracker/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of JailTracker Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews JL Jessica L Records SupervisorLaw Enforcement, 51 - 200 employeesUsed the software for: More than 2 years. “It's easy to navigate and also to customize to your personal preferences.“ August 20, 2020 ## Showing most helpful reviews Showing 1-25 of 42 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MB Michelle B. Admin Asst Law Enforcement Used the software for: 2+ years ### "Best of the Best" December 4, 2018 5.0 I wish my facility would use JailTracker to it's potential here. Pros It easy very it is to navigate. If you are on an individuals tab then you can see exactly which activities are able to be performed. Cons I honestly don't have any complaints from the software. I wish we utilized more of the software than what we do currently but that is our loss. Review Source JC Jeanne C. Jail Administrative Coordinator Law Enforcement Used the software for: 2+ years ### "Best JMS on the market!" December 31, 2018 5.0 My overall experience with Jail Tracker has been extremely positive. They hold an annual users conference in Nashville, TN to unveil their new features and have training classes. I always walk away with so much information that I can pass on to my staff. It's a can't-miss opportunity. This is one of the best designed software I have ever used. Our jail operations run smoother because of it. If there's one thing you need in a corrections environment, it's working equipment. Jail Tracker can give you more confidence where you may be lacking with your current JMS. If you're even on the fence about going to Jail Tracker for your JMS, stop thinking and just do it! You won't regret it. Pros The best thing about this software...is the people who developed it. Jail Tracker is made by a small company in Kentucky. If you've ever worked with any software companies, you know that a small company is the best. Jail Tracker gives excellent customer support and an extremely user-friendly product. You can customize hundreds of aspects of this database to fit your correctional facility. I am a Jail Administrative Coordinator and I oversee the operations of the computer software used in our jail. I have been there through the days of DOS-based programs. I am here to tell you Jail Tracker made the conversion to their software so easy, it made me wish we'd have transitioned years ago! Setting up new users and security groups in the software is super easy. You can add scanners to your setup and scan paperwork directly into inmate, facility, and staff files as well as incident and grievance reports. You can add signature pads to make the reports that require signatures paperless. They have a full medical module that you can use to pass meds, keep a separate inmate medical packet, and track withdraw symptoms. They have recently added a custom forms module that allows you to ditch the paper and store customized information in the software by creating a custom form. So far we have created custom forms for 15-minute observations, use of force, shower logs, damage/deficiency reporting, and officer-issued equipment and uniforms. I plan on adding tons of forms in the next year. Cons There is very little that I would complain about with this software. Only occasionally do I get a bug report where something doesn't work like it's supposed to. Even then, there's a handy feature built in to the software where you can copy the error message and send an email to Jail Tracker support so they can fix the problem. Not much to complain about here! Review Source PJ Paula J. office/class d coordinator Government Relations Used the software for: 2+ years ### "JailTracker Customer Review" December 4, 2018 3.0 Pros The software is very user friendly. I like the idea that each facility can write reports to customize your individual facility needs. Cons I would like a help option with features that I am not familiar with. Review Source VR Verified Reviewer Jail Administrator Law Enforcement Used the software for: 2+ years ### "JailTracker is a great JMS solution" April 11, 2019 5.0 Aside from keeping track of inmates and activities, we use jail tracker for our personnel files and equipment. We use the docimage module for staff certificates, memos, etc. We also keep notes on staff with jailtracker. We keep track of equipment maintenance issues and repairs with jail tracker also. The scheduler also keeps tabs on our officers...for example we log when someone is late or absent. Everything can be printed on a report that is entered. Dozens and dozens of reports can be selected. Jailtracker has also created reports that I designed. Pros Jailtracker has been great. It has cut down on our paper documents and helped the jail be efficient and effective. Using QR codes for cell checks and activities is a breeze compared to written logs. The medical module also does great for documenting medical issues and medications. We use the docimaging module frequently and it ensures that any paperwork is scanned and saved in the inmate virtual file forever. The scheduler module keeps all staff up to date with scheduled inmate and/or staff activities and appointments. The platform cost was only a portion of what other platforms were quoted. Jailtracker is very user friendly. Cons The interface looks a little outdated. It works great but a more modern appearance would be the only item that stands out to me as a con. Review Source RC Ryan C. IT - Systems Technician Information Technology and Services Used the software for: 2+ years ### "Jailtracker for the Win!" December 4, 2018 5.0 The experience has been outstanding! I mostly deal with "In-House Support", so I know sometimes I must call the JailTracker Support Team. They are all wonderful! They are always there when you need them, and they are very proactive when they need to be. I would highly recommend this company to many organizations. In fact, they have become our "baseline" for other companies when we are looking at new technology or products. Pros It is very user friendly, has a ton of support, and is reliable. We have been using JailTracker for about 6-7 years now and it just keeps getting better as far as functionality. The team behind the scenes is always looking for feedback and they implement useful ideas to the GUI. The software/team is also open to integrating with other software and has done so successfully for us. We have really tried to improve our jail operations and this JMS has really streamlined things. A++ Cons They only support one scanner with their software. It is an outdated Patriot 430. It seems to work well, but they are getting harder to find on the market. More functionality in that arena would be great! The form building portion could also be a little more user friendly. Review Source MB Mike B. Captain - Investigations Law Enforcement Used the software for: 2+ years ### "JailTracker Testimonial " December 4, 2018 5.0 The benefits we gain are started with the Jail staff having the ability to put a lot of information into the system that can be used by officers, administrators, investigators and court personnel to fully understand inmates needs and issues. Pros Having the availability to look at the entire population in a scrolling manner and then being able to click on the individual and have information ASAP is invaluable. The tabs assist in maneuvering about the data in a understandable manner. Other features such as Mug Shot Lineup and Incidents allow for investigators to do a better job in case buildup. Cons I really don't have any cons, only maybe an enhancement. In the future, maybe a headshot icon by the names on the search tab would help in locating individuals by facial recognition. Review Source AR Alana R. Secretary Law Enforcement Used the software for: 2+ years ### "JailTracker is Exceptional" December 4, 2018 5.0 Our overall experience with JailTracker is exceptional!! We love the program and the people behind the scenes making this amazing program so successful. Pros The customer service is amazing. We have never been let down or not satisfied when making a call about an issue we have or something we need. The program is so detailed and organized, that it makes jail management so much easier. They also put on a wonderful yearly conference that makes it super easy to address questions and issues you may have, and also keep up with all the new upgrades to the program. Cons There is a lot to learn to fully utilize this program to its fullest potential. We have had this program for 8 years and still have not even scratched the surface on some of the things that are available. We do attend JailTracker conference every year to try to keep up with all the upgrades and extras, but sometimes it can be overwhelming. Review Source CM Casey M. IT Analyst II Law Enforcement Used the software for: 2+ years ### "Jail Tracker" December 5, 2018 4.0 The client is very stable for the most part, there is minimal support I have to get hands on with. For IT support this is a easy client to install and support. The UI is easy to understand and similar to other office software. Pros UI layout is mostly easy to understand. I like how it is similar to MS office in that it has a ribbon at the top and tabbed pages. Cons It is missing some of the add-ons our facility needs to operate. there is a lack of mug shot camera support of the integrated picture taking capability. Our Kitchen vendor is not able to automate commissary purchases and is delayed in updating account balances due to the extra time it takes to manually update those balances. This gives inmates enough time to shift funds around and come up short in paying for those purchased goods. It would be nice of JailTracker to reach out to these other facility vendors and come up with solutions to these simple problems. Review Source AJ Alison J. Finance Deputy Law Enforcement Used the software for: 2+ years ### "JailTracker Review from Alison Johnson @ Simpson County" December 5, 2018 5.0 My overall experience with JailTracker is a 10/10. I have no negative comments about JailTracker. Always helpful. Always incorporating something new. The Accounting part of JailTracker is second to none. Pros This software is extremely user friendly. At first glance, it seems a bit overwhelming with all of the options and reports, but once you learn to navigate thru it, it is user friendly. All of the reports are wonderful, and very helpful. They are constantly upgrading and adding new features as they become available. The staff is always so helpful and will walk you thru any issue you may be having. I highly recommend JailTracker. Cons I believe that booking officers have a hard time with the skip tab when temp releasing someone. It is easy to create double housing on offenders who are temp released, but to my knowledge JailTracker is working to correct this issue on an upcoming update. Review Source JL Jessica L. Records Supervisor Law Enforcement Used the software for: 2+ years ### "JailTracker JMS Review" August 20, 2020 4.0 When comparing JMS systems with my peers, JailTracker always seems to be a step above the rest. The customer service and support is amazing. They are responsive and always friendly. The program itself is very easy to learn and to use. I would recommend it to anyone looking for a new JMS vendor! Pros JailTracker is very user-friendly. It's easy to navigate and also to customize to your personal preferences. Cons I have not encountered anything negative while using Jail Tracker. I have been an everyday user for 8 years. Review Source jB jonathon B. Lieutenant Law Enforcement Used the software for: 1-2 years ### "Good system" December 4, 2018 4.0 Overall it has been a great transition to jail tracker I'm very happy with our decision to go with Jail Tracker for our JMS. Pros New staff members can pick it up very easily compared to our outdated system that jail tracker replaced. Cons I know the system can do more than I am aware of and support has to assist me with finding the correct tabs. Review Source JC Jessica C. Chief Deputy Law Enforcement Used the software for: 2+ years ### "JailTracker" December 4, 2018 5.0 Pros It is user friendly. It is easy to add custom forms. Cons We like everything about Jailtracker. We have no complaints Review Source RH Ricky H. deputy/office manager Government Administration Used the software for: 1-2 years ### "Jailtracker is the best for your facility" December 4, 2018 5.0 Pros what i like most about the software is it is easy to use and has many detailed reports for your needs Cons to be honest i really don't have anything negative to say about the software Review Source TM Talia M. clerk Hospitality Used the software for: 2+ years ### "Great for info " June 17, 2020 5.0 its great! Pros I like that it is always kept up-to-date Cons Some features can be a bit tricky at first Review Source DS David S. Comptroller Law Enforcement Used the software for: 2+ years ### "In Corrections You Need the Best" October 31, 2019 5.0 Our jail staff can instantly learn anything about our inmates. And we can instantly input changes easily Pros This is a very detailed tracking system for keeping inmate information. When one starts to use this software, you can just use a little of it to get by. As you learn that part of the system, you start to easily learn more and more. All of it ties together. Also the after hours support is just as knowledgeable as the daytime support. This I found shocking as it normally isn't like that. Cons I really have zero complaints. One thing would be that a recent person in a key position quit for another job and the company struggled to replace them. A company of this size needs to build in some redundacy. Review Source KB Krystal B. Education Director Law Enforcement Used the software for: 2+ years ### "Jail Tracker is AWESOME!!" December 4, 2018 5.0 My experience has been great with JailTracker and their staff is always ready to assist with any issues that may come up. Pros Jail Tracker helps keep the facility organized and on task. Cons The programs software for program facilitators in jails/prisons could be tweaked a little bit to create more functions and easier to keep track of case notes. When a student is released their name stays on the roster until you remove them. When they are removed so is their case notes. there should be a way to keep case notes on that particular client in that tab as well. The software is an overall lifesaver in many departments. Review Source BS Barbara S. Director Security and Investigations Used the software for: 2+ years ### "JT review" December 4, 2018 4.0 The JailTracker staff are always helpful and responsive. They added the ability to sign residents out on pass in our system which was a God-send to us - cut down on confusion, paperwork, manipulation - enabling us to track movement of residents. Pros It is user friendly. Even those with limited computer skills can use it. I love the ability to upload paper documents. It has way more features than we use. We just need to learn more about it. Cons It was developed for jails, so we have tweeked some things to make it work in a halfway house setting. Review Source JL Jessica L. Confinement Officer Law Enforcement Used the software for: 2+ years ### "Jail Tracker Whitley Co. " December 4, 2018 5.0 I think jail tracker is a great system. I've been through the different systems and I think jail tracker is by far the best one. Pros I like that it's easy and smooth sailing from tab to tab putting information in. I do like that the contacts page was separated into its own tab. Cons We just received an update. Im not much for the new tree view for charge tab. It does seem to make the booking process longer especially with medical questions being tabed through and remembering to hit save for each page of medical. Review Source MBF Mary Beth F. Administration Government Administration Used the software for: 2+ years ### "JAIL TRACKER REVIEW" December 5, 2018 5.0 I have used Jail Tracker since 2003. They personal that I have been in contact with at Jail Tracker has been nothing but favorable. Pros Very easy to understand and use. Updates when needed. Updates when available. Help always available by phone or e-mail. All communications with Jail Tracker are very professional. Cons I can not think of one dealing that I have ever had with Jail Tracker that has not been handled very speedy and professional. Review Source JM Jessica M. Secretary Legal Services Used the software for: 1-2 years ### "Great!" August 30, 2019 5.0 Overall experience has been great! Very simple to use! Pros This software is very easy to navigate and use! We use it here to keep track of who is on the roster and when they will have to appear in court again. What they are charged with and their photo! Great Product! Cons There is nothing i dislike about this software. Just wished all jails used it! Would be very helpful! Review Source AP Ashley P. Program Director Law Enforcement Used the software for: 2+ years ### "JailTracker review" December 4, 2018 5.0 Jailtacker decreased production time and easy of working with individuals. Everything is easy to navigate and when/ if questions do arise customer service is very easy to contact and walk us through the issue. Pros Very easy to use and train new employee. Cons Not able to delete past scheduled events and it has now created a very long list making it difficult to locate what I am looking for. Review Source OJ Oscar J. Lieutenant Law Enforcement Used the software for: 2+ years ### "High Recommended " December 4, 2018 4.0 JailTracker has an excellent support staff to correct issues with the software in a timely manner and to assist organizations in making customizations that best serve their facility. Pros The software is very easy to use with a lot functions that make my job easier. Cons The software updates are not always useful and should sometimes be left alone. Review Source SK Susan K. Jail Administrator Law Enforcement Used the software for: 2+ years ### "Jail Administrator" December 4, 2018 4.0 I like JailTracker much better than the program we previously had Pros I like that inmates information is self contained in their name and that multiple document/pictures can be added for review months/years later if needed Cons I find that there are many reports that appear to be available that are not. Review Source WK William K. Major Law Enforcement Used the software for: 2+ years ### "JailTracker a Great Value" December 5, 2018 5.0 Overall working with JailTracker has been a positive experience Pros JailTracker is a very user friendly application. Very few software problems and great customer support. We have been very pleased with this software package Cons I can't think of anything that I like least about the program. Review Source RD Rachel D. Sgt. Law Enforcement Used the software for: 2+ years ### "Great for the money" January 10, 2020 5.0 Pros Software is very easy to use and user friendly, customer support group is great and easy to work with, always sending out new updates. The speed of the software is great and no down time very few problems and if any they are fixed in a timely manner. Cons There is not bad word or thing that I can say about this software or the support group. Review Source Similar Products Featured