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Intermedia Unite is an award-winning, highly reliable, business cloud communications and collaboration platform designed to make sure employees stay connected via voice, text, meetings, file sharing and so much more, from wherever they go. Intermedia Unite's mobile app for iOS and Android lets employees use their business phone numbers on their personal devices for secure calls, meetings and texts. Additionally, it saves you money, simplifies device management and ensures you retain communications history. Best of all, Unite is backed by Intermedia's J.D. Power-certified 24/7 support and a 99.999% uptime service level agreement.
Provider
Intermedia
Located In
United States
Foundation
1991
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
iOS, Android
Training
Webinars, Live Online, Documentation, Videos
Support
24/7 (Live rep), Knowledge Base, Email/Help Desk, Phone Support, FAQs/Forum, Chat
Company of any size from 1-1000+ employees
Content Source: Intermedia Unite
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Reviewers find Intermedia Unite's call management features useful, especially the reliable answering system and clear call quality. However, they express frustration with the inability to see the call status display and experience issues with call connections and poor call quality at times. These challenges can complicate the utilization of the system, affecting their overall satisfaction with call management.
Users appreciate the integration of Intermedia Unite's voicemail services with desktop and smartphone apps, as well as the convenience of voicemail transcription sent to their email. They find the quality of the voicemail service generally good, but setting up the voicemail system can be difficult and time-consuming. Additionally, some users report issues with voice communication clarity and forwarded device compatibility, which can hinder their ability to stay on top of business communications.
Pros
It is easy to use as any other phone provider, it has a good interface and a good reporting system.
The desk phones function perfectly and have great call quality, along with an extensive suite of standard features. Advanced programming allows us to streamline the customer experience even further.
The quality of the voice mail is great, and the delivery by E-Mail quick and reliable.
The tech here at Intermedia Unite is the best that I have worked with and that means I can get a lot of work accomplished because I have a very good support software and team.
Cons
Getting a call history incoming and outgoing are two separate functions and not at all efficient uses of time. I have wasted many hours on Intermedia website needlessly.
I do not like the delays it has at times and the static in some calls when the weather is bad.
Sometimes while programming it kicks me out for no reason. But this issue is being addressed.
In some cases the implementation can be difficult and I see that sometimes my contacts start to disappear.
"Easy to use, great support team "
Pros: The eassy installation, documentation and integration options
Cons: Pricing and availability on customers site
"Hosted vs Legacy PBX"
Overall: Overall experience good with all aspects of features on phones.
Pros: Most PBX features also available on Unite. The integration with desktop app and mobile app is convenient when roaming around office or remote work.
Cons: BLF options are all (ring/no ring) for all buttons. Can't select specific BLF buttons for different ring/no ring.Making changes can be either over web page for Unite or direct to Yealink phone. Confusing on where to make programming changes
"Low quality phone provider. Only useful for low volume calling"
Overall: It was easy to purchase, easy to install, deploy, and start to use. However, after having several users doing a calling activity at the same time, the connections starts to fail
Pros: It is easy to use as any other phone provider, it has a good interface and a good reporting system.
Cons: It's server is weak, the connection will keep rebooting, which will eventually affect the operation if it is a large-volume one
"Very satisfied"
Overall: Excellent
Pros: Intermedia is excellent to work with in a timely fashion and you get the biggest bang for your buck.
Cons: Hopefully software continually improves (the dictation written)
"Easy To Use Efficient Systems For Busy People"
Overall: I have to travel to multiple offices and the flexibility of the services to al most be in two places at once. It has really taken a lot worry out of servicing existing clients while travelling.
Pros: I like the fact that I can be in several different locations and have real access to clients. As well, I can access my messages in either voice or transcriptions over any device.
Cons: I really can't think of anything I don't like about the service.
