# Intermedia Unite Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Intermedia Unite Software - reviews, pricing plans, popular comparisons to other Unified Communications products and more. Source: https://www.capterra.com/p/181373/Unite --- # Intermedia Unite Software Review 2026: Features, Integrations, Pros & Cons Last updated on May 14, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Intermedia Unite ## What is Intermedia Unite? Intermedia Unite® brings business communications, collaboration, and customer engagement into one easy-to-use platform—keeping teams connected, productive, and responsive from anywhere. It replaces fragmented tools by combining business phone service, video conferencing, team chat, and file sharing into one seamless experience, so employees can collaborate without switching apps. Unite delivers enterprise-grade calling with 100+ features, integrated customer engagement, and enhanced Microsoft Teams experiences. With mobile and desktop apps, users can call, meet, message, and engage customers from anywhere while maintaining a consistent business identity. AI-powered transcription, summaries, and insights help teams capture details and follow up efficiently. Backed by 99.999% uptime and J.D. Power-certified support, Unite ensures reliable performance—resulting in simpler communications, more productive teams, and better customer engagement. ## What is Intermedia Unite used for? [VoIP](https://www.capterra.com/voip-software/)[Telephony](https://www.capterra.com/telephony-software/)[Unified Communications](https://www.capterra.com/unified-communications-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 188 user reviews Reviews sentiment Positive 95% Neutral 4% Negative 1% Starting price $27.99 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - VoIP / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Intermedia Unite?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.intermedia.com/&name=Intermedia Unite) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Intermedia Unite 4.7 (188) VS. [4.7 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) Starting Price $27.99 Flat Rate Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (188) Ease Of Use 4.6 (698) Value For Money 4.7 (171) Value For Money 4.2 (678) Customer Service 4.8 (179) Customer Service 4.6 (648) ## Intermedia Unite alternatives [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.7 (868)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.2 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars Highest Rated [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) [4.8 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) Starting price $1.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203084/VoIP-ms/) [View all alternatives](https://www.capterra.com/p/181373/Unite/alternatives/) ## Who uses Intermedia Unite? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 112 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 112 reviews Customer Services & Support 29% Customer Services & Support 29% Administrative 21% IT & Software Development 7% Legal 7% Others 36% Top industries Based on 112 reviews Information Technology and Services 23% Health, Wellness and Fitness 21% Telecommunications 20% Retail 18% Other 18% ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Routing 4.6 (38) 55.26% of 38 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Call Recording 4.8 (27) 40.74% of 27 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Mobile Access 4.6 (27) 70.37% of 27 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Chat/Messaging 4.5 (23) 56.52% of 23 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system VoIP Connection 4.7 (19) 63.16% of 19 reviewers that rated this feature as important or highly important Place/receive calls through voice over IP connection Call Center Management 4.3 (16) 50.00% of 16 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Intermedia Unite 72 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Agents can view and manage all customer requests and interactions. A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases System that automatically dials calls Tickets are automatically assigned to specific agents based on predefined rules Distribute/route/connect calls Track and manage schedules and meetings via an integrated calendar Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Facilitate virtual conferences that connect multiple people remotely Listen to live phone conversations for the purpose of training and assessing agent performance Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Transfers live calls to other agents Identify the number and contact information of a caller before answering the phone Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Provides a channel for team members to share media files, communicate, and work together Computer-telephony integration is the use of computers to manage telephone calls Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Access previous interactions or concerns to maintain customer relationships Alter the layout and content of reports Import and export data to and from software applications Store and organize documents in a centralized system Create, edit, preview, and send faxes electronically Manage, store and organize emails within the system or via third-party apps Public or private sharing of digital files such as documents, audio/video, images, and more Move files across different systems or networks Use AI to generate content in the form of text, images, videos, etc. Group messaging lets multiple people carry on a group conversation Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Ability to chat online in real time Manage the process of planning and scheduling meetings, including agenda creation Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Two-way actions and communication between multiple users in real time Transmit voice and other information digitally Organize and manage the accomplishments and development of employees or performance of applications or systems Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. Monitor wait time and abandonment for incoming requests that have not been routed Receive data and information in real time Active monitoring of systems, applications, or networks Active reporting of data and metrics View and track pertinent metrics to find patterns and gain insights from data Digitally share screen view with others Allow users to access multiple services after entering their login credentials once Enables the connectivity to send and receive calls over the internet Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Set up connections to third-party platforms to improve business processes Presenter can see and hear participants and vice versa Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Record and playback video calls Connect with meeting participants remotely over video Allows users to view videos without downloading media files Supports various video file formats Upload or use pre-set virtual backgrounds during video meetings Voice messages are stored online and accessible via a visual interface Computer-based system that allows users to send and receive voice messages Transcribe voicemail audio messages to written text that is sent over email Place/receive calls through voice over IP connection A set of processes to optimize the productivity of its employees Get Advice We can help you find the software with the features you need. Features 4.7 (188) 4.7 Based on 188 reviews ## Pricing Value for money 4.7 (171) Free Trial [View pricing plan details](https://www.capterra.com/p/181373/Unite/pricing/) Unite Pro $27.99 Flat Rate, It includes: - 100 Participants HD Video Conferencing - 100 Participants Screen Sharing - 10gb File Backup - 200 Participants HD Audio Conferencing - 30 Max Videos on Screen - 5 Number of Concurrent Endpoints - Agent Log in and Log Out - Auto Attendant - Caller ID - Call Pickup - Desktop App - Free Phone or Device - Mix and Match - Mobile Apps - Sugar CRM - Sync and Share - Unlimited Calling - Zendesk - Zoho CRM Unite Enterprise $32.99 Flat Rate, It includes: - 10gb File Backup - 200 Participants HD Audio Conferencing - 200 Participants HD Video Conferencing - 200 Participants Screen Sharing - 30 Max Videos on Screen - 5 Number of Concurrent Endpoints - Agent Log in and Log Out - Auto Attendant - Barge) - Caller ID - Call Pickup - Desktop App - Free Phone or Device - Mix and Match - Mobile Apps - Sugar CRM - Supervisor Functions (Monitor - Sync and Share - Unlimited Calling - Whisper - Zendesk - Zoho CRM Value for money 4.7 (171) 4.7 Based on 171 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (179) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (179) 4.8 Based on 179 reviews ## User reviews Overall rating 4.7 Based on 188 reviews Filter by rating 5(149) 4(29) 3(8) 2(1) 1(1) Mentioned topic Sorted by most recent AU Anonymous User Operations Facilities Services ### "Objective Achieved! " 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 7/10 January 9, 2026 Overall, this has been a positive experience and it works to fill the needs of our team and communication with our clients and partners. Pros What I most like about this platform is the text capabilities and when I have a voicemail, it can be listened to through the app as well as a voice file sent to my email address, with voice transcription Cons Intermedia Unite promises an all-in-one communications platform, but in practice it often feels clunky and overpriced. The interface is unintuitive, with too many clicks required for basic tasks like call handling or user management. Call quality can be inconsistent, especially during peak hours, which undermines reliability. The mobile app lags behind competitors and frequently has sync issues. Customer support responses are slow and sometimes lack technical depth. Integrations are limited compared to modern UCaaS platforms, making workflows harder to automate. For the price, Unite feels outdated and less flexible than many alternatives on the market. Overall, the experience disappoints today. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BS Brianna Stern and Alejando Pastrana F. Associate Attorney Legal Services ### "Incredible Customer Service Agent \[sensitive content hidden\]" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 17, 2025 10/10 thanks to \[sensitive content hidden\]. She is an incredible asset to intermedia! We cannot thank her and this company enough. Pros Our customer support agent, \[sensitive content hidden\]. \[sensitive content hidden\] was patient, extremely helpful, and dedicated. \[sensitive content hidden\] is one of the best customer service agents our law firm has ever dealt with. We cannot thank her enough! She truly saved our business through very stressful times. \[sensitive content hidden\] and Intermedia's customer service department is incredible! Cons Through no fault of intermedia or \[sensitive content hidden\], our firm waited to update our phone systems. This is something we wish we did sooner. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BL Brian L. Business Owner Information Technology and Services ### "A Top Notch VoIP Game changer!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 18, 2025 So far our experience has been great with Unite! Pros The ease of use and implementation is at the top of the charts! Cons There is nothing I did not like about this product Alternatives considered [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reasons for choosing Intermedia Unite The cost and support team was key in choosing a solution! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NL Nancy L. Sales Director Retail ### "Reliable phone system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 12, 2025 I work in Sales and customer service. I cannot get work done without it. Pros Ease of use. It's scallable so that I can add or reduce my number of users according to our business plans. Cons sometimes when the mobile app is updated it gets glitchy (dropped calls) so I have to uninstall and reinstall it and that handles it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SG Stefano G. VoIP Specialist Information Technology and Services ### "\*\*\*\*\* Way to Go!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 31, 2024 Keeps getting better each year - glad they are on a path of growth. Pros Quick responses to my support issues - friendly staff. Cons all good so far - no immediate problems or issues. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. WS Whitney S. Paralegal Law Practice ### "Not the best, but affordable" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 4/10 July 18, 2024 Pros Their deskphones are easy to familiarize yourself with and pretty decent Cons Customer service was not the best, took so long for support to resolve issues and constant outings in the area. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MB mark b. Managing Partner Real Estate ### "Great phone to email integration of voice message system for quality service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 19, 2024 It's been a very good addition to our business and helps us operate much more efficiently and effectively, especially when we have to go into the field or are out of the office traveling - we can take and place calls and it 'looks like' we're in the office. Pros Seamlessly integrates into our email system so all VM's are sent to our email with a voice to text transcript along with the actual audio recording. Super nice functionality and even with heavy accents, you can always listen to the VM when the transcription doesn't "get it" word for word. Cons Can't figure out how to set a different and unique ring tone for my cell phone to let me know it's the "office line' ringing. Also, can't turn down the Unite ringer volume level Reasons for choosing Intermedia Unite For all the reasons stated, better call quality, ease of use and ability to accept and place calls using our cell phones while appearing to be in the office. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JO Justin O. Network Consultant and Engineer Computer & Network Security ### "One Stop Shop for Voip needs!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 30, 2023 prompt, attentive and responsive. As soon as the onboarding technician noticed i had experience in their systems he let me take the wheel and ask questions as needed for a brief yet informative experience for me. Pros This is an all in one package that is not only easy to resell but reliable with versatile cost based on what you need! Cons Im not a big fan of their exchange services but it has been some time since i have used them and dont believe my experience is currently accurate. Switched from [Google Voice](https://www.capterra.com/p/210592/Voice/) I had need of a call directory as my company is expanding Alternatives considered [Ring.io](https://www.capterra.com/p/116709/Ringio-Virtual-Phone-System/) [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) [Flowroute](https://www.capterra.com/p/176093/Flowroute/) [Vanillasoft](https://www.capterra.com/p/27609/VanillaSoft/) Reasons for choosing Intermedia Unite I needed something simple to manage that i was familiar with and could resell to my customers. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Essime T. Gestionnaire Retail ### "Logiciel de téléphone " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 October 29, 2023 Pros Simple, flexible et facile à utiliser permettant d'effectuer les appels. Très performant et doté des fonctionnalités moderne. Cons Rapide et simple et performant avec une qualité d'interface utilisateur très professionnel. Je le recommande Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DL David L. Podiatrist Medical Practice ### "Very satisfied" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 26, 2023 Excellent Pros Intermedia is excellent to work with in a timely fashion and you get the biggest bang for your buck. Cons Hopefully software continually improves (the dictation written) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/181373/Unite/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)