--- title: "Intermedia Unite Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Intermedia Unite Software - reviews, pricing plans, popular comparisons to other Unified Communications products and more." source_url: "https://www.capterra.com/p/181373/Unite/" page_type: "product" language: "en" --- # Intermedia Unite Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Intermedia Unite ## What is Intermedia Unite? Intermedia Unite® brings business communications, collaboration, and customer engagement into one easy-to-use platform—keeping teams connected, productive, and responsive from anywhere. It replaces fragmented tools by combining business phone service, video conferencing, team chat, and file sharing into one seamless experience, so employees can collaborate without switching apps. Unite delivers enterprise-grade calling with 100+ features, integrated customer engagement, and enhanced Microsoft Teams experiences. With mobile and desktop apps, users can call, meet, message, and engage customers from anywhere while maintaining a consistent business identity. AI-powered transcription, summaries, and insights help teams capture details and follow up efficiently. Backed by 99.999% uptime and J.D. Power-certified support, Unite ensures reliable performance—resulting in simpler communications, more productive teams, and better customer engagement. ## What is Intermedia Unite used for? [VoIP](https://www.capterra.com/voip-software/)[Telephony](https://www.capterra.com/telephony-software/)[Unified Communications](https://www.capterra.com/unified-communications-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 189 user reviews Reviews sentiment Positive 95% Neutral 4% Negative 1% Starting price $27.99 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - VoIP / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Intermedia Unite?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.intermedia.com/&name=Intermedia Unite) Rating Breakdown 4.7 +− Features4.7 Value for Money4.7 Ease of Use4.6 Customer Service4.8 Rating Breakdown 4.7 Features4.7 Value for Money4.7 Ease of Use4.6 Customer Service4.8 ## Intermedia Unite Reviewers Verdict Updated August 2026 AI summary - Intermedia Unite suits small businesses and hybrid teams needing unified calling, messaging, and collaboration tools. - Reviewers are positive about its modern features, responsive support, flexible device options, and affordability. - It helps companies manage calls, voicemails, and messages efficiently across office, remote, and mobile devices. - Buyers report negative points such as limited ringtone customization, occasional mobile app sync issues, and some device quirks. - It fits businesses seeking easy, centralized communication, but may not suit those needing advanced call settings or deep customization. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Intermedia Unite 4.7 (189) VS. [4.7 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) Starting Price $27.99 Flat Rate Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (189) Ease Of Use 4.6 (209) Value For Money 4.7 (172) Value For Money 4.2 (204) Customer Service 4.8 (180) Customer Service 4.6 (205) ## Intermedia Unite alternatives Highest Rated [4.7 (24,198)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.2 (1,003)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/181373/Unite/alternatives/) ## FAQs about Intermedia Unite Overview ### What problems does Intermedia Unite solve? Intermedia Unite helps teams eliminate unreliable phone service, expensive legacy PBX costs, and missed customer follow-ups by combining desk phones, desktop and mobile calling, voicemail-to-email transcription, texting, and easy admin controls. Small businesses, hybrid offices, IT admins, front-desk staff, and customer service teams benefit most from faster setup, simpler changes, and dependable support. Answer based on 122 reviews Overview ### Which roles and teams benefit most from Intermedia Unite? Intermedia Unite is most used by business owners, presidents, and other executives who need reliable calling, messaging, and conferencing to manage daily operations. Office managers, administrative staff, and finance teams use it to coordinate internal communication, handle client calls efficiently, and keep front-office workflows organized across distributed teams. Answer based on 188 reviews Overview ### What company size and industries is Intermedia Unite built for? Intermedia Unite is for companies of any size from 1-1000+ employees, with strongest adoption among small businesses at 96% of reviewers. It serves a mix of industries led by Financial Services at 9%, followed by Health, Wellness and Fitness at 8% and Information Technology and Services at 7%. Answer based on 188 reviews Features and Usability ### What are the key features of Intermedia Unite? Intermedia Unite includes core unified communications features like VoIP calling, call routing, call transfer, SMS messaging, and mobile and desktop apps. Differentiating features include voicemail transcription with email delivery, auto-attendants and IVR, call recording, and admin controls for business-number branding and remote call handling. Answer based on 78 reviews Limitations ### Does Intermedia Unite have a lot of bugs or technical issues? Intermedia Unite stays reliable for many teams day to day, with support that usually resolves issues quickly. Small firms and remote teams often report smooth operation, but some users run into mobile app glitches, contact sync problems, call quality hiccups, or setup friction during upgrades and heavier calling periods. Answer based on 56 reviews Integrations ### Which third-party tools and platforms does Intermedia Unite integrate with? Intermedia Unite integrates with over 20 third-party tools and platforms, including Microsoft Outlook, Microsoft Teams, Google Contacts, Google Calendar, Google Meet, Slack, Salesforce Platform, HubSpot CRM, Dynamics 365, and Zendesk Suite. It also connects with NetSuite, Pipedrive, ServiceNow, SugarCRM, Zoho Desk, Zoho Projects, and CDK Global. Answer based on 15 reviews Getting Started and Support ### What training and onboarding options does Intermedia Unite offer? Intermedia Unite provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online options support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide self-paced review of product features and steps. Answer based on 4 reviews Getting Started and Support ### What customer support options does Intermedia Unite offer, and how do users rate the experience? Intermedia Unite offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as fast, knowledgeable, polite, and helpful during setup and troubleshooting, though some report slow access to technicians, occasional delays resolving issues, and uneven technical depth. Answer based on 78 reviews Features and Usability ### How well does Intermedia Unite work for phones and internet calls? Intermedia Unite supports office phones, desktop calling, and mobile calling well, especially for remote and multi-location teams. Many businesses like the plug-and-play setup and call mobility, but call quality can drop with weak internet, home router conflicts, or spotty mobile performance, so network stability matters. Answer based on 62 reviews ## Who uses Intermedia Unite? Based on Capterra reviews from the past 5 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 1,139 Unified Communications reviews Capterra data shows that buyers of Unified Communications rank the following features as their top priorities: - **Mobile Access** (**66%** of reviewers rated this feature as critical) - **Alerts/Notifications** (**66%**) - **Screen Sharing** (**69%**) Intermedia Unite includes all three of the features reviewers value most: **Mobile Access**, **Alerts/Notifications**, and **Screen Sharing**. Together, these capabilities help teams stay connected from any location, keep up with important updates in real time, and collaborate more clearly during calls and meetings, allowing businesses to improve responsiveness and day-to-day communication. Mobile Access 4.6 (27) 70.37% of 27 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Screen Sharing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Digitally share screen view with others Chat/Messaging 4.5 (23) 56.52% of 23 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system File Sharing 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Access Controls/Permissions 4.6 (12) 41.67% of 12 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Call Routing 4.6 (38) 55.26% of 38 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Intermedia Unite 72 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Agent Interface: Agents can view and manage all customer requests and interactions. - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Queues: Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Document Storage: Store and organize documents in a centralized system - Electronic Faxes: Create, edit, preview, and send faxes electronically - Email Management: Manage, store and organize emails within the system or via third-party apps - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Group Messaging: Group messaging lets multiple people carry on a group conversation - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Live Chat: Ability to chat online in real time - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - Online Voice Transmission: Transmit voice and other information digitally - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Screen Sharing: Digitally share screen view with others - Single Sign On: Allow users to access multiple services after entering their login credentials once - SIP Trunking: Enables the connectivity to send and receive calls over the internet - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Video Call Recording: Record and playback video calls - Video Conferencing: Connect with meeting participants remotely over video - Video Streaming: Allows users to view videos without downloading media files - Video Support: Supports various video file formats - Virtual Backgrounds: Upload or use pre-set virtual backgrounds during video meetings - Virtual Voicemail: Voice messages are stored online and accessible via a visual interface - Voice Mail: Computer-based system that allows users to send and receive voice messages - Voicemail Transcription: Transcribe voicemail audio messages to written text that is sent over email - VoIP Connection: Place/receive calls through voice over IP connection - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. Features 4.7 (189) 4.7 Based on 189 reviews ## Pricing Value for money 4.7 (172) Free Trial [View pricing plan details](https://www.capterra.com/p/181373/Unite/pricing/) Unite Pro $27.99 Flat Rate, It includes: - 100 Participants HD Video Conferencing - 100 Participants Screen Sharing - 10gb File Backup - 200 Participants HD Audio Conferencing - 30 Max Videos on Screen - 5 Number of Concurrent Endpoints - Agent Log in and Log Out - Auto Attendant - Caller ID - Call Pickup - Desktop App - Free Phone or Device - Mix and Match - Mobile Apps - Sugar CRM - Sync and Share - Unlimited Calling - Zendesk - Zoho CRM Unite Enterprise $32.99 Flat Rate, It includes: - 10gb File Backup - 200 Participants HD Audio Conferencing - 200 Participants HD Video Conferencing - 200 Participants Screen Sharing - 30 Max Videos on Screen - 5 Number of Concurrent Endpoints - Agent Log in and Log Out - Auto Attendant - Barge) - Caller ID - Call Pickup - Desktop App - Free Phone or Device - Mix and Match - Mobile Apps - Sugar CRM - Supervisor Functions (Monitor - Sync and Share - Unlimited Calling - Whisper - Zendesk - Zoho CRM Value for money 4.7 (172) 4.7 Based on 172 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (180) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (180) 4.8 Based on 180 reviews ## User reviews Overall rating 4.7 Based on 189 reviews Filter by rating 5(150) 4(29) 3(8) 2(1) 1(1) Mentioned topic Sorted by most recent RW Rob W. Principal Financial Services ### "Intermedia - great tools and value" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 11, 2026 I've been with them for probably over 15 years now and my overall experience has been great. Great value for the money, no issues, and a very reliable phone system for the office and mobile tools. Pros I like the Unite app provided that allows my cell phone to double as my business line, while providing the appearance of it still being my business phone number. I can send and receive texts from my computer, using my keyboard, and to the customer it appears as though I'm texting them. When an incoming call hits my mobile phone, I'm able to distinguish between a personal and business call. Cons Setting up, although not bad, did require some assistance from tech support. That could just be me though. I don't have much to dislike. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Operations Facilities Services ### "Objective Achieved! " 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 7/10 January 9, 2026 Overall, this has been a positive experience and it works to fill the needs of our team and communication with our clients and partners. Pros What I most like about this platform is the text capabilities and when I have a voicemail, it can be listened to through the app as well as a voice file sent to my email address, with voice transcription Cons Intermedia Unite promises an all-in-one communications platform, but in practice it often feels clunky and overpriced. The interface is unintuitive, with too many clicks required for basic tasks like call handling or user management. Call quality can be inconsistent, especially during peak hours, which undermines reliability. The mobile app lags behind competitors and frequently has sync issues. Customer support responses are slow and sometimes lack technical depth. Integrations are limited compared to modern UCaaS platforms, making workflows harder to automate. For the price, Unite feels outdated and less flexible than many alternatives on the market. Overall, the experience disappoints today. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BS Brianna Stern and Alejando Pastrana F. Associate Attorney Legal Services ### "Incredible Customer Service Agent \[sensitive content hidden\]" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 17, 2025 10/10 thanks to \[sensitive content hidden\]. She is an incredible asset to intermedia! We cannot thank her and this company enough. Pros Our customer support agent, \[sensitive content hidden\]. \[sensitive content hidden\] was patient, extremely helpful, and dedicated. \[sensitive content hidden\] is one of the best customer service agents our law firm has ever dealt with. We cannot thank her enough! She truly saved our business through very stressful times. \[sensitive content hidden\] and Intermedia's customer service department is incredible! Cons Through no fault of intermedia or \[sensitive content hidden\], our firm waited to update our phone systems. This is something we wish we did sooner. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BL Brian L. Business Owner Information Technology and Services ### "A Top Notch VoIP Game changer!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 18, 2025 So far our experience has been great with Unite! Pros The ease of use and implementation is at the top of the charts! Cons There is nothing I did not like about this product Alternatives considered [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reasons for choosing Intermedia Unite The cost and support team was key in choosing a solution! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NL Nancy L. Sales Director Retail ### "Reliable phone system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 12, 2025 I work in Sales and customer service. I cannot get work done without it. Pros Ease of use. It's scallable so that I can add or reduce my number of users according to our business plans. Cons sometimes when the mobile app is updated it gets glitchy (dropped calls) so I have to uninstall and reinstall it and that handles it. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SG Stefano G. VoIP Specialist Information Technology and Services ### "\*\*\*\*\* Way to Go!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 31, 2024 Keeps getting better each year - glad they are on a path of growth. Pros Quick responses to my support issues - friendly staff. Cons all good so far - no immediate problems or issues. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. WS Whitney S. Paralegal Law Practice ### "Not the best, but affordable" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 4/10 July 18, 2024 Pros Their deskphones are easy to familiarize yourself with and pretty decent Cons Customer service was not the best, took so long for support to resolve issues and constant outings in the area. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MB mark B. Managing Partner Real Estate ### "Great phone to email integration of voice message system for quality service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 19, 2024 It's been a very good addition to our business and helps us operate much more efficiently and effectively, especially when we have to go into the field or are out of the office traveling - we can take and place calls and it 'looks like' we're in the office. Pros Seamlessly integrates into our email system so all VM's are sent to our email with a voice to text transcript along with the actual audio recording. Super nice functionality and even with heavy accents, you can always listen to the VM when the transcription doesn't "get it" word for word. Cons Can't figure out how to set a different and unique ring tone for my cell phone to let me know it's the "office line' ringing. Also, can't turn down the Unite ringer volume level Reasons for choosing Intermedia Unite For all the reasons stated, better call quality, ease of use and ability to accept and place calls using our cell phones while appearing to be in the office. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JO Justin O. Network Consultant and Engineer Computer & Network Security ### "One Stop Shop for Voip needs!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 30, 2023 prompt, attentive and responsive. As soon as the onboarding technician noticed i had experience in their systems he let me take the wheel and ask questions as needed for a brief yet informative experience for me. Pros This is an all in one package that is not only easy to resell but reliable with versatile cost based on what you need! Cons Im not a big fan of their exchange services but it has been some time since i have used them and dont believe my experience is currently accurate. Switched from [Google Voice](https://www.capterra.com/p/210592/Voice/) I had need of a call directory as my company is expanding Alternatives considered [Ring.io](https://www.capterra.com/p/116709/Ringio-Virtual-Phone-System/) [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) [Flowroute](https://www.capterra.com/p/176093/Flowroute/) [Vanillasoft](https://www.capterra.com/p/27609/VanillaSoft/) Reasons for choosing Intermedia Unite I needed something simple to manage that i was familiar with and could resell to my customers. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Essime T. Gestionnaire Retail ### "Logiciel de téléphone " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 October 29, 2023 Pros Simple, flexible et facile à utiliser permettant d'effectuer les appels. Très performant et doté des fonctionnalités moderne. Cons Rapide et simple et performant avec une qualité d'interface utilisateur très professionnel. Je le recommande Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/181373/Unite/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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