# Intermedia Unite Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Intermedia Unite the right Unified Communications solution for you? Explore 188 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/181373/Unite/reviews --- Intermedia Unite 4.7 (188) [View alternatives](https://www.capterra.com/p/181373/Unite/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 16th, 2026 # Reviews of Intermedia Unite Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews BF Brianna Stern and Alejando Pastrana F Associate AttorneyLegal Services, 2 - 10 employeesUsed the software for: More than 2 years. “sensitive content hidden\] and Intermedia's customer service department is incredible!“ December 17, 2025 Amber H OperationsFacilities Services, 2 - 10 employeesUsed the software for: 1-2 years. “Intermedia Unite promises an all-in-one communications platform, but in practice it often feels clunky and overpriced.“ January 9, 2026 mb mark b Managing PartnerReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “It's been a very good addition to our business and helps us operate much more efficiently and effectively, especially when we have to go into the field or are out of the office traveling - we can take and place calls and it 'looks like' we're in the office.“ March 19, 2024 Amber H OperationsFacilities Services, 2 - 10 employeesUsed the software for: 1-2 years. “The mobile app lags behind competitors and frequently has sync issues.“ January 9, 2026 BF Brianna Stern and Alejando Pastrana F Associate AttorneyLegal Services, 2 - 10 employeesUsed the software for: More than 2 years. “She is an incredible asset to intermedia!“ December 17, 2025 Amber H OperationsFacilities Services, 2 - 10 employeesUsed the software for: 1-2 years. “Customer support responses are slow and sometimes lack technical depth.“ January 9, 2026 BF Brianna Stern and Alejando Pastrana F Associate AttorneyLegal Services, 2 - 10 employeesUsed the software for: More than 2 years. “sensitive content hidden\] was patient, extremely helpful, and dedicated.“ December 17, 2025 JO Justin O Network Consultant and EngineerComputer & Network Security, 2 - 10 employeesUsed the software for: 1-2 years. “Im not a big fan of their exchange services but it has been some time since i have used them and dont believe my experience is currently accurate.“ October 30, 2023 ## Showing most helpful reviews Showing 1-25 of 188 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kevin Dominik K. President Information Technology and Services Used the software for: 1-2 years ### "Outstanding Quality and Service" September 3, 2019 5.0 Out previous provider had considerably raised their price, thus we wanted to migrate to a new solution. As we offer 24x7 support, we needed a solution, that could keep up with our requirements. We are completely satisfied with Intermedia Unite as well as with the interactions we had with Intermedia's staff. Pros The Hardware Phone and Softclient have an outstanding availability and quality of service, no matter whether the user works in the office, at home or on Hotel or Airport Wifi. The Administrative interface is easy to use and the combination of toll-free and local numbers give a professional appearance. The quality of the voice mail is great, and the delivery by E-Mail quick and reliable. Cons The integration with different Identity Management Systems for a single point of administration environment could be better. Other systems have more comprehensive group call and conference features. Review Source JO Justin O. Network Consultant and Engineer Computer & Network Security Used the software for: 1-2 years ### "One Stop Shop for Voip needs!" October 30, 2023 5.0 prompt, attentive and responsive. As soon as the onboarding technician noticed i had experience in their systems he let me take the wheel and ask questions as needed for a brief yet informative experience for me. Pros This is an all in one package that is not only easy to resell but reliable with versatile cost based on what you need! Cons Im not a big fan of their exchange services but it has been some time since i have used them and dont believe my experience is currently accurate. Alternatives considered [Ring.io](https://www.capterra.com/p/116709/Ringio-Virtual-Phone-System/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[Flowroute](https://www.capterra.com/p/176093/Flowroute/)[Vanillasoft](https://www.capterra.com/p/27609/VanillaSoft/) Reason for choosing Intermedia Unite I needed something simple to manage that i was familiar with and could resell to my customers. Switched from [Google Voice](https://www.capterra.com/p/210592/Voice/) I had need of a call directory as my company is expanding Review Source WS Whitney S. Paralegal Law Practice Used the software for: 1-2 years ### "Not the best, but affordable" July 18, 2024 3.0 Pros Their deskphones are easy to familiarize yourself with and pretty decent Cons Customer service was not the best, took so long for support to resolve issues and constant outings in the area. Review Source CS Cathy S. Practice Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "Excellent product & excellent customer service" March 8, 2023 5.0 Wonderful! Pros Customer service is immediately responsive to our calls and resolves issues promptly. However, we have only had to call them twice over the last 2 years and our problem was rectified within minutes. Thank you! Cons We cannot think of anything we woudl want to change. Reason for choosing Intermedia Unite We trust our IT representative and when he indicated Intermedia was top-notch, we never questioned it and I am so glad we did not. Happy clients. Switched from [AVID Ad Server](https://www.capterra.com/p/156243/AVID-Ad-Server/) Avid was more of a hosted service we no longer used when we became a private practice and AT&T was just horrible, dropped calls, internet, etc. Review Source LR Laura R. CEO Construction Used the software for: Less than 6 months ### "SO much better than Microsoft's exchange services" September 26, 2019 5.0 Initially I got valid, correct answers from Sales. My billing is consistent and accurate. I had one question about billing and got an immediate, understandable answer. When the service became live it worked. It was an easy transition. No emails were missing. My team was happy. And the spam, and hacks are so much less. It's amazing. Pros The interface, for the most part, works. Much better than Microsoft's 365 portal. And everyone speaks English!! And calls me back!!! Cons The passwords. Every time I use the portal I have to change my password. The login screen doesn't look at the username; instead it inserts a random user's credentials. After that it is not possible to reuse previous passwords. This happens to my entire team. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing Intermedia Unite When I spoke with Sales I receive actionable answers immediately. The pricing was reasonable. And you're located in Mountain View (I'm in SF) so we speak the same language. Review Source CF Christine F. Administrative Assistant Think Tanks Used the software for: 1-2 years ### "Outstanding" August 29, 2022 5.0 We have havd this system for some time now, and I have not had an issue that required a service technician on site. Now that I think about it, I haven't had an issue. Pros The one feature that I like the most about this software is that is user friendly, but more importantly reliable. Cons I can't find anything that I do't like about this software. Switched from [Avaya Cloud Office](https://www.capterra.com/p/212483/Avaya-IP-Office/) Avaya did not have the capability of allowing us to work remotely, especially during the early days of the pandemic. Review Source HL Hillary L. Manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Good software for a small business" June 14, 2022 3.0 Overall, Intermedia Unite is a good system at a fair price for small businesses. We like its versatility. Pros Our company has 24/7 phone service, but with staffing issues, this has been a challenge. With Intermedia Unite, we were able to set up an answering system for after hours that still gives the caller an option to reach a live dispatcher if the issue is urgent. Our remote staff is able to use their mobile phone to receive, make and transfer calls from our main number. We love the fact that we can have voicemails transcribed and sent via email. Cons The system can be complicated to utilize and we do have a fair number of calls that have poor connection or cut in and out. I wish that our automated alerts for wake-up calls would work with the after-hours service that we have set up. Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Lost business from calls dropping with RingCentral and customer service wasn't great. Review Source MH Melanie H. IT Administrator Computer Networking Used the software for: 2+ years ### "Great Customer Service" September 4, 2019 5.0 I have had extreme good luck with the customer support I received. All of the agents I have talked to have been very knowledgeable and easy to understand. Pros The ease of which you navigate the website Cons Could be a little prettier on the eyes. Seems a little outdated. Alternatives considered [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Reason for choosing Intermedia Unite The cost per value and also the ease at which the administrative duties are performed Review Source HF Heather F. OFFICE MANAGER Medical Practice Used the software for: 1-2 years ### "Great service at a great price" October 11, 2022 5.0 Great service at a great price overall. Pros Service does not get interrupted at all. The setup is so easy and the software is very easy to use! Cons there is nothing that i can say bad about this software. Switched from [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) terrible service with 8x8, the system was always down, which interrupted the service to patients. Review Source AK Amy K. Office Mananger Apparel & Fashion Used the software for: 2+ years ### "Intermedia is a great phone system, has adjusted to our needs as our company changed" January 30, 2023 4.0 Very good experience using Intermedia Pros It is easy to install and work with. I started with the company after it was installed and was just using what was available to me at the time. Cons I think the system has become too large for our company we have decreased our size and the need for this software is not needed Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing Intermedia Unite I think the functionality of the software but I was not apprised of why final decision was made Review Source SG Stefano G. VoIP Specialist Information Technology and Services Used the software for: 2+ years ### "\*\*\*\*\* Way to Go!" October 31, 2024 5.0 Keeps getting better each year - glad they are on a path of growth. Pros Quick responses to my support issues - friendly staff. Cons all good so far - no immediate problems or issues. Review Source KS Keith S. Lead IT Consultant Real Estate Used the software for: 1-2 years ### "Unite Review" September 6, 2022 4.0 The onboarding has been difficult for the upgrade from 2.0 to the Unite platform. Many missteps so far. Pros It is fairly easy to use. The customer service is excellent but it takes a long time to get to a actual technician. Cons A lot of the features take many steps in to use. Can't configure a basic console for certain users. The customer service is excellent but it takes a long time to get to a actual technician. Alternatives considered [UMA Vision](https://www.capterra.com/p/236151/UMA-Vision/)[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Review Source MP Michael P. President Computer & Network Security Used the software for: 1-2 years ### "Intermedia Unite Cloud Hosted VoIP" March 18, 2023 5.0 Our experience with Intermedia Unite has been excellent! Some of our clients have users that are in different locations and before UNITE we would have to setup Site-to-Site VPN's to allow their phones to get on the HQ network. With the cloud based UNITE, phones are mostly plug-and-play! Pros Ease of use. As an Intermedia partner we first adopted the VoIP phone system into our office... and use it daily. Once we saw how easy it was to use, we started recommending to our clients. Cons The only thing we have had a problem with is ROUTERS on remote phones. With more users working from home these days, our clients are giving them an office phone to bring home. And sometimes those home routers are not compatible with the Intermedia Unite platform because SIP ALG is not a programmable feature to TURN OFF. And then we get dropped calls. This is tough to control and not much that Intermedia can do other than offering a compatible router that has integrated WiFi that we can recommend for home users. Reason for choosing Intermedia Unite SUPPORT!! As a reseller for INTERMEDIA, we were first introduced to the excellent support when a new client of ours already had INTERMEDIA Exchange Online for their email service. We adopted it to continue service and quickly learned how good the support is!! We have been branching out to new products Intermedia offered ever since. Review Source MD Marisa D. Office Manager Machinery Used the software for: 1-2 years ### "Software does all you need and so much more!" January 31, 2023 5.0 The software is great and the customer service & support offered by Intermedia is second to none. They have real people with real knowledge available within moments of calling to walk you through any issue you might have. It is a pleasure working with them. Pros I love being able to have voice mails transcribed and sent to my email, I never miss a name or digit in a phone number. The website is fairly easy to use to customize everything from the greeting to our billing. It's almost TOO much for our purposes, but the price is fantastic for the services, so I would recommend to anyone! Cons There are quite a lot of features, almost too many for my purposes. It's easy to be slightly overwhelmed at customizing the software for your specific business. Review Source DD Danielle D. Practice Manager Veterinary Used the software for: 1-2 years ### "We love Intermedia Unite" January 19, 2023 5.0 Pros Integration was pretty seamless compared to our last VoIP system. I like that there is an app and calls/messages can be managed from my desktop. The Yealink phones are fantastic and easy to use as well as looking nice in our office. I also like the Admin panel for accessing our account, there are many updates and features that can be done without having to contact customer support. Cons The only minor issue we have is setting up voicemails for specific events. Establishing the event is easy and straightforward however we have to contact customer support each time in order to attach the voicemail recording. If we could record it each time from the office phone that would be great, it would really save time. Review Source JM Jenni M. Advisor Assistant Financial Services Used the software for: 2+ years ### "Intermedia Review" August 30, 2022 5.0 Since initial set up, we have had a great experience with UNITE. We use it for our office phone and fax. Pros Being able to download the Intermedia ap and use my mobile phone when out of the office to answer business calls has been a great feature. Cons The costumer service was great when we originally set up the account. However, setting up the voicemail for our office was difficult and took longer than I felt it should. Reason for choosing Intermedia Unite We chose Unite because they were able to capture our current phone number and helped with our set up at a new location. They were easy to work with and really helpful in a confusing situation. Our business was renting a corporate office and the phones were provided. They walked us through the steps of retaining our number and moving out to a new location. Review Source BA Bradford A. President Computer & Network Security Used the software for: 2+ years ### "Make it official" August 5, 2019 5.0 We are solving the issues or backup, data retention, data availability and a host of issues with archiving and medical industry security that is very important to our customers. Pros Since joining up with Intermedia, our product suite has multiplied as a result of the cloud services that are available to us. Our management tools for customers are first rate and we have the potential to continue growing based solely on the products and services provided by Intermedia. I believe this is the way for small MSPs to continue to provide services and partner with giant in cloud, data and communications expertise in the cloud. You cannot go wrong here. Cons We do not have any cons at this time as the software has been one of the best for what we need. Reason for choosing Intermedia Unite The cohesiveness and quality of the management and system itself. Review Source EH Elizabeth H. Customer Service Agent Insurance Used the software for: 2+ years ### "Customer Service is Top Notch" January 31, 2023 5.0 The Intermedia Unite system is generally easy to use and user friendly. When I was new to it and as new questions came up with regards to using different functions, I reached out to tech support. The customer service by the Intermedia Unite customer service is top notch. The representatives have always been polite, knowledgeable, listen to my questions and have been efficient when helping me. Thankfully, due to their help, I haven't had any reasons to call back recently. Pros I appreciate the ability to use this system with an office phone, computer or with my cell phone. There is a lot of functionality and the interface takes a little getting used to but is generally easy. Cons The help online is ok but it could be more clear how to move through some of the screens to set up auto attendants and voicemails. Review Source GH Greg H. owner Security and Investigations Used the software for: 2+ years ### "Intermedia Unite Uses" January 3, 2023 5.0 Pros The best software and SIP provider I've found. Tried them All! Cons No bad features found after over 8 years of use. Switched from [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Better product and service Review Source KM Katrena M. Director of Human Resource Human Resources Used the software for: 2+ years ### "Storage" September 19, 2022 5.0 When I started working here I didn’t know intermedia existed until I had my own office phone. Then everything else came into play Pros That I’m able to log on any computer and gain accessing Cons All these questions I said nothing but that wasn’t good enough Reason for choosing Intermedia Unite My job chose this Review Source CM Christian M. Program Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Intermedia Unite Review- 1 year later" December 21, 2022 3.0 Pros I like that there is no minimum character count for each message and that you are able to answer calls either a mobile app or a computer app version. Cons I do not like that previous text message conversations are easily lost and the search feature for contact names is not accurate. Also, there is a limit of how many conversations you can view on your sms screen. Review Source KS Kahlil S. FINANCIAL CONSULTANT / BROKER Financial Services Used the software for: 2+ years ### "The Bang for your Buck at an affordable cost and their support system is second to none..." August 23, 2022 5.0 This service is my 24 / 7 Secretary that does not get sick or miss any days at work... Pros It easy to use wide range of functions and great support systems... Cons i have no complaints about the services and options to expand as my business grows is an enhanced feature that I value greatly... Reason for choosing Intermedia Unite Costco recommended the service and I know that Costco try's to everything first class for many years... Review Source BH Bruce H. Managing Partner Real Estate Used the software for: 6-12 months ### "Intermedia Unite" September 1, 2022 4.0 Good Pros We switched to Unite about a year ago from Comcast. Unite is certainly more flexible. The cost is a bout the same as Comcast, however, there are features in Unite that we find attractive. The emailed voice mail, the ability to text, etc. However, you do have to re-boot the phones periodically because they will give a constant busy signal unless they are cleared. Overall, Unite is a good value for the cost. Cons Occasional problems with the connection, and the fact that you must re-boot the phones periodically. Reason for choosing Intermedia Unite More features for the same cost Switched from [Business VoiceEdge](https://www.capterra.com/p/163406/Business-VoiceEdge/) My partner's suggestion Review Source TW Tony W. President Insurance Used the software for: 1-2 years ### "Very Reliable" January 23, 2023 5.0 We only had one issue which was the bandwidth of our firewall and when we contacted Intermedia they helped us identify the problem and get it resolved with our IT team. Very good service. Pros Thankfully we haven't needed to do any rerouting of our office lines calls and have been working in the office. But most of all this software call connection is reliable. We have had no issues with the quality of calls. Cons I wouldn't say there is something I like least. We have not had to make any changes or updates, it's self sufficient which gives me time to focus on my business Reason for choosing Intermedia Unite It was recommended for its ease of use. Review Source SK Steven K. Attorney at Law Law Practice Used the software for: 2+ years ### "Lots of Features & Excellent Customer Service" August 29, 2022 5.0 Transitioning from landline to VOIP was seamless and easy. Pros Flexibility with the software is great. I can talk from my office or on the go. Setup was easy and intuitive. Customer support was GREAT. They kept working on the issue(s) until they were completely resolved. Very pleased with customer support. Cons VOIP connections periodically drop voice packets. Review Source Similar Products Featured ## Related categories [Telephony](https://www.capterra.com/telephony-software/)[Contact Center](https://www.capterra.com/contact-center-software/)[VoIP](https://www.capterra.com/voip-software/)