# Page 2 | Intermedia Unite Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Intermedia Unite the right Unified Communications solution for you? Explore 188 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/181373/Unite/reviews --- Intermedia Unite 4.7 (188) [View alternatives](https://www.capterra.com/p/181373/Unite/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 25th, 2026 # Page 2 - Reviews of Intermedia Unite ## Showing most helpful reviews Showing 26-50 of 188 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Operations Facilities Services Used the software for: 1-2 years ### "Objective Achieved! " January 9, 2026 3.0 Overall, this has been a positive experience and it works to fill the needs of our team and communication with our clients and partners. Pros What I most like about this platform is the text capabilities and when I have a voicemail, it can be listened to through the app as well as a voice file sent to my email address, with voice transcription Cons Intermedia Unite promises an all-in-one communications platform, but in practice it often feels clunky and overpriced. The interface is unintuitive, with too many clicks required for basic tasks like call handling or user management. Call quality can be inconsistent, especially during peak hours, which undermines reliability. The mobile app lags behind competitors and frequently has sync issues. Customer support responses are slow and sometimes lack technical depth. Integrations are limited compared to modern UCaaS platforms, making workflows harder to automate. For the price, Unite feels outdated and less flexible than many alternatives on the market. Overall, the experience disappoints today. Review Source BSaAPF Brianna Stern and Alejando Pastrana F. Associate Attorney Legal Services Used the software for: 2+ years ### "Incredible Customer Service Agent \[sensitive content hidden\]" December 17, 2025 5.0 10/10 thanks to \[sensitive content hidden\]. She is an incredible asset to intermedia! We cannot thank her and this company enough. Pros Our customer support agent, \[sensitive content hidden\]. \[sensitive content hidden\] was patient, extremely helpful, and dedicated. \[sensitive content hidden\] is one of the best customer service agents our law firm has ever dealt with. We cannot thank her enough! She truly saved our business through very stressful times. \[sensitive content hidden\] and Intermedia's customer service department is incredible! Cons Through no fault of intermedia or \[sensitive content hidden\], our firm waited to update our phone systems. This is something we wish we did sooner. Review Source BL Brian L. Business Owner Information Technology and Services Used the software for: 1-2 years ### "A Top Notch VoIP Game changer!" March 18, 2025 5.0 So far our experience has been great with Unite! Pros The ease of use and implementation is at the top of the charts! Cons There is nothing I did not like about this product Alternatives considered [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing Intermedia Unite The cost and support team was key in choosing a solution! Review Source NL Nancy L. Sales Director Retail Used the software for: 2+ years ### "Reliable phone system" March 12, 2025 5.0 I work in Sales and customer service. I cannot get work done without it. Pros Ease of use. It's scallable so that I can add or reduce my number of users according to our business plans. Cons sometimes when the mobile app is updated it gets glitchy (dropped calls) so I have to uninstall and reinstall it and that handles it. Review Source mB mark B. Managing Partner Real Estate Used the software for: 2+ years ### "Great phone to email integration of voice message system for quality service" March 19, 2024 5.0 It's been a very good addition to our business and helps us operate much more efficiently and effectively, especially when we have to go into the field or are out of the office traveling - we can take and place calls and it 'looks like' we're in the office. Pros Seamlessly integrates into our email system so all VM's are sent to our email with a voice to text transcript along with the actual audio recording. Super nice functionality and even with heavy accents, you can always listen to the VM when the transcription doesn't "get it" word for word. Cons Can't figure out how to set a different and unique ring tone for my cell phone to let me know it's the "office line' ringing. Also, can't turn down the Unite ringer volume level Reason for choosing Intermedia Unite For all the reasons stated, better call quality, ease of use and ability to accept and place calls using our cell phones while appearing to be in the office. Review Source EH Ellen H. Corporate Secretary/Treasurer Management Consulting Used the software for: 6-12 months ### "Great Service and Office Communication Solution" September 1, 2022 5.0 We are very pleased with our service and the options available in our package. Intermedia Unite has simplified and broadened our business communications. Customer service has been exemplary from the sales team to installation and has continued throughout our service period. Pros The onboarding team was outstanding. They made the process of switching from a PBX based phone system to the Voip system seamless. They were very informative, patient and extremely helpful. The set up included detailed training and assistance. Response to questions, issues or specific feature use was expedient, easy to understand and implement. They are always eager to help. Often times salespeople over promise and under commit. Once you have purchased the service, you are on your own. Not the case here, we have never once regretted our decision to go with Intermedia. Through the use of mobile apps and video conferencing, our ability to broaden communications within the company, outside vendors and partners has simplified our unique hybrid office platform. Cons The only con we currently experience is within an area of minimal or limited internet and Internet Service Provider options. The Voip phone need a consistent and stable internet connection. However, with the use of the mobile app, this issue is eliminated as it works through cellular phone coverage. Review Source NH Nat H. VP Medical Devices Used the software for: 2+ years ### "Best in class" October 11, 2022 5.0 It’s been great. When there are glitches or problems they are responsive and clearly identify what happened and what they are doing to prevent it again. We’ve only had like a couple problem in several years compared to couple problems a month with previous option. Pros We have complete control with 100% flexibility to add and remove components. When covid hit and we wanted a separate curbside line less than 5 minutes and it is up and running. Desk phones or PC calling it has it all. Pricing is 100% clearly communicated and reasonable at the front end. Frequent updates and improvements. Unlimited digital faxes for free… Cons That free fax benefit could have a better interface…. Honestly hard to come up with cons as they don’t have any of the gripes I had or heard about other services. Reason for choosing Intermedia Unite Either outright terrible pricing or great intro pricing with reviews that warn you about backstabbing and price hikes to come. Intermedia doesn’t seem to do that. Switched from [Zultys MX System](https://www.capterra.com/p/162194/MXIE/) Hardware started failing the month after our lease converted to purchase… Review Source CL Cheryl L. co-owner of a dental practice Health, Wellness and Fitness Used the software for: 2+ years ### "Best Tech Team on the net." July 23, 2019 5.0 Very good experience with Intermedia Unite. They can give any size office the best product and support and that has helped our office greatly. I have the best software and techs out there for our office! Pros I buy software for our office based on the tech team that I talk with. If the tech team is willing to talk to me and answer my questions, then I know that the whole team wants our business. The sales teams are great but the tech team is what sales the product to me. After I purchase a product or service than I work with the tech team to make sure all is running smooth. The tech here at Intermedia Unite is the best that I have worked with and that means I can get a lot of work accomplished because I have a very good support software and team. Well worth having on my team. Best phone software out there! Cons The company does not have any problems with our office and we would highly recommend them to other businesses as well. Reason for choosing Intermedia Unite We dropped 8x8 in a decision to have better service and care for our office This was a wise choice for our office and we have really had great experience with the Intermedia Unite team. We are well pleased with the software and the tech support! We we changed over the transition was very fast and with out a lot of hassle. This team knows how to work with business to keep their business running smoothly. We love the auto attendant feature, cloud softphone and the broadband phones. We have them as our home phone account also, that is how great they are! Switched from [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) Our company needed better tech support and a software team that wanted with our business. We needed to have techs that were dedicated to our business that is United States based. Techs in the United States makes our business a priority. Review Source SP Sonya P. Customer Service & Project Manager Telecommunications Used the software for: 1-2 years ### "Best Cloud Solution" October 11, 2022 5.0 In this day in age customer want to have the flexibility to do business wherever they go and not feel any form of limitation from being a way from the "office". Intermedia solves that problem with the apps and additional features. Pros the most impactful features have been the video conferencing, SMS messaging on chat, mobile App and being able to transfer a call from my desk phone to mobile app. The installation is super easy, and the quality of service has been great. Cons At this time, I don't have any comment to provide. Review Source VR Verified Reviewer manager Financial Services Used the software for: 1-2 years ### "happy intermediate unite customer" September 7, 2022 5.0 this product fits a low cost alternative to other voip services. so far no problems to date, although at a few times customer service was difficult to reach, but has not been a problem Pros very good on boarding process, and very user friendly Cons so far, we have had no limitations, but we have not used all the features since the pandemic has limited business growth Reason for choosing Intermedia Unite Cost and ease of use and ability for multiple lines - was very reasonable Switched from [AT&T Workforce Manager](https://www.capterra.com/p/161448/AT-T-Workforce-Manager/) At&t has very poor customer service and too expensive. Couldn't wait to get rid of them. Review Source VR Verified Reviewer Technical Director Retail Used the software for: 2+ years ### "Intermedia Unite with VoIP service is superb" September 12, 2022 5.0 Unite has enabled our team to stay in touch and fully functional even when we have to operate remotely - no small feat for a tiny firm. From our initial outreach to Intermedia to setup and installation it was obvious staff at Intermedia know their product and were able to walk me through even the most complex task quickly and easily. Response to trouble tickets is quick if they can't solve an issue directly over the phone. Pros The software is flexible and easy to use but also powerful. It is easy to navigate and features are self-explanatory. Cons It can be a little obtrusive at times - would be nice if it had a quick "silence" or "sleep" mode - maybe located in the window title bar to prevent the app from interrupting calls or covering other windows. Review Source DB Dan B. president Information Technology and Services Used the software for: 1-2 years ### "Solid communications provider with stellar support." September 1, 2022 5.0 We are a reseller of unified communications solutions for business. Intermedia's ready and immediate answers to all of our support questions make us look good and make it much more enjoyable for us to provide top-notch service to our customers. Pros We love Intermedia Unite because of its power and flexibility, we well as its reliability. The desk phones function perfectly and have great call quality, along with an extensive suite of standard features. Advanced programming allows us to streamline the customer experience even further. And to make it even better, Intermedia support far surpasses our previous two unified communications providers. Cons There are times when cellular data quality or Wi-Fi quality prevents ideal calls, but this is not unique to Intermedia and is a problem common to all VOIP providers. Review Source AS Andres S. Recruitment manager Outsourcing/Offshoring Used the software for: 6-12 months ### "Low quality phone provider. Only useful for low volume calling" December 31, 2022 3.0 It was easy to purchase, easy to install, deploy, and start to use. However, after having several users doing a calling activity at the same time, the connections starts to fail Pros It is easy to use as any other phone provider, it has a good interface and a good reporting system. Cons It's server is weak, the connection will keep rebooting, which will eventually affect the operation if it is a large-volume one Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Review Source EM Eric M. CSR Mgr Telecommunications Used the software for: 1-2 years ### "Hosted vs Legacy PBX" March 4, 2023 4.0 Overall experience good with all aspects of features on phones. Pros Most PBX features also available on Unite. The integration with desktop app and mobile app is convenient when roaming around office or remote work. Cons BLF options are all (ring/no ring) for all buttons. Can't select specific BLF buttons for different ring/no ring.Making changes can be either over web page for Unite or direct to Yealink phone. Confusing on where to make programming changes Reason for choosing Intermedia Unite Cheaper and more in line with our needs Switched from [MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) cheaper Review Source DN Daniel N. Pres Telecommunications Used the software for: 2+ years ### "Unite Platform Experience" January 24, 2023 5.0 Very good experience. As advertised Pros Integration with the mobile app is the most convenient aspect of the unified product. Simple and straightforward Cons I would like an easier way to set a ring tone that helped differentiate between an intercom call and an outside caller Alternatives considered [MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) Reason for choosing Intermedia Unite Expense, convenience and ease of use Review Source DH Desmond H. Director Information Technology and Services Used the software for: 6-12 months ### "Great solution for our team that saves us $$$ too!" August 19, 2021 4.0 I am so pleased. Everyone in the office appreciates the functionality of the product, especially now that we are 'remoting' more and more. The ability to video conference on the fly is a lifesaver for our team; we can get our work done -- but stay 'connected' a bit more than just a traditional phone. Pros The best thing for us was implementing this just before the pandemic hit. We needed better unified communications and hosted phones for our team. The Intermedia onramp team was awesome, we had a single rep guiding us along -- which helped the consistency of the process. The setup was easier than we expected, the software easy to use once setup properly -- and it saves us $$$ every month. Cons The support, although seldom required -- can be a bit slow. Granted -- when you have trouble with your phones you want immediate help. The key, however -- is that when help is reached -- they seem to get us fixed-up in a jiffy. Alternatives considered [Avaya UCaaS](https://www.capterra.com/p/1174/CRM-Central/)[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing Intermedia Unite Our decision was based on reading a lot of reviews, -- but mostly based on the trust we have for a vendor of ours who has worked with Intermedia. He had used it for quite a while -- and gave us a very realistic overview of the products -- and the required implementation. Review Source Sully S. Principal Graphic Design Used the software for: 1-2 years ### "Excellent product, exceptional support" January 24, 2023 5.0 Pros We have found it very easy to set up our VOIP phones, auto-attendants, cell phone apps etc. Intermedia Unite is a very clean, easy-to-use interface compared to other VOIP providers we've had in the past. When we have needed support, their team is very responsive and well-trained, and they escalate to the next tier without delay when that is necessary. Cons No complaints. It does everything we need it to do. Alternatives considered [Comcast Business VoiceEdge](https://www.capterra.com/p/230309/Comcast-Business/)[Nextiva](https://www.capterra.com/p/175788/Nextiva/) Reason for choosing Intermedia Unite The support and interface were superior and the pricing was competitive. Switched from [Nextiva](https://www.capterra.com/p/175788/Nextiva/) Pricing and also more configurable options that were easier to access. Review Source TA Tim A. CTO Computer Software Used the software for: 2+ years ### "Great functionality for team communication" October 20, 2022 4.0 Intermedia has steadily made improvements, and the product is very stable. Pros Being able to communicate in multiple ways - chat, sending screen shots and files, phone calls, online meetings, recorded meetings. Cons I have no real problems with the software to complain about. Review Source RS Robert S. CIO Computer & Network Security Used the software for: 2+ years ### "Best communications platform for small business " January 6, 2023 5.0 Able to communicate with employees and service providers with ease and reduced overall cost of telephony for the business and clients of the business. Highly recommended unified communications platform! Better than several other vendors I've used in the past! Pros Easy to use, reliable, and budget friendly. Cons Messaging could be improved. But it is not a significant aspect of our or my clients business. Review Source Steven W. Senior Engineer Telecommunications Used the software for: 2+ years ### "Best Small/Medium cloud services I have seen." October 20, 2022 5.0 Great Pros Month to Month contracting was a huge selling point although once you start using both Unite and the other Intermedia business tools you will never want to switch. I have been using SecuriSync, MS Exchange and MS Office from Intermedia for years and I don't see that changing. Cons Sometimes its hard to get the right person on the Support line but that's a problem with any service provider. other than that I cant think of anything I don't like. Reason for choosing Intermedia Unite Right price, best package suite and quick implementation Review Source VR Verified Reviewer Country Profile Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Great online phone system" August 21, 2022 5.0 We have found this online phone system to be a great tool for our company. The app and our in-office phones work great and we can depend on our calls, voicemails and faxes to come through; whereas the last company we had was very sporadic service. Pros Integrating and setting up Intermedia Unite was fairly easy. The customer service is very helpful! We have found this online phone system a major upgrade from our last provider. Cons Setting up our voicemail system was difficult. After several attempts however, we contacted customer support and were able to resolve everything. Switched from [Nextiva](https://www.capterra.com/p/175788/Nextiva/) Poor service & poor customer service. Phone system was horrible. Review Source RA Roger A. CEO Proprietor Financial Services Used the software for: 2+ years ### "Easy To Use Efficient Systems For Busy People" March 3, 2023 5.0 I have to travel to multiple offices and the flexibility of the services to al most be in two places at once. It has really taken a lot worry out of servicing existing clients while travelling. Pros I like the fact that I can be in several different locations and have real access to clients. As well, I can access my messages in either voice or transcriptions over any device. Cons I really can't think of anything I don't like about the service. Review Source AG Ashley G. Administrative Assistant Financial Services Used the software for: 1-2 years ### "Easy to use & Great Cust Serv Support" October 10, 2019 5.0 I love the customer service support team. They are very friendly and fix the issue the first time around. You don't have to wait for long to speak to someone to help you with your issue. I also love that our bill is the same price month over month. There are no surprises. Pros I love the customer service support team. They are very friendly and fix the issue the first time around. You don't have to wait for long to speak to someone to help you with your issue. I also love that our bill is the same price month over month. There are no surprises. Cons I don't have anything bad to say so far about the software. Reason for choosing Intermedia Unite Price, no contract that you have to get locked into. Review Source MR Marie R. Office Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Product Quality" January 30, 2023 5.0 Customer service is Excellent. We can use it on multiple devices, which facilitates remote work. We have access to voicemail transcripts and audio. Pros The features and functionality of the unit and system meet our needs. We had computer access to the system during covid and transitioning to a new location. DataTele customer service agent Bill helped us navigate the process. When we moved to our new location, we could add new units along with our existing ones. The mobile configuration also helps with remote access. Cons We had a cheat sheet to help with the feature setup, and the online setup gives you a step-by-step process to complete different features. The Agent is just an email away and a phone call if necessary. Reason for choosing Intermedia Unite Needed to work remotely due to Covid. Review Source RE Robert E. President Information Technology and Services Used the software for: 6-12 months ### "Elevate is critical in mobilizing our team" September 1, 2022 5.0 Great product and timely support. Pros The ATS/ATC team has improved internal and external communications using the features offered by Elevate. Productivity has improved and customer satisfaction as well. Our team is being proactive and responding to customer needs directly vs. email exchanges and voicemail jail. These collectively will increase customer sat and employee sat. Both key to our business success. Cons Wish the hotdesking feature was available. Reason for choosing Intermedia Unite White label program, product is excellent and support is "best in class" Review Source Similar Products Featured