# Page 3 | Intermedia Unite Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Intermedia Unite the right Unified Communications solution for you? Explore 188 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/181373/Unite/reviews --- Intermedia Unite 4.7 (188) [View alternatives](https://www.capterra.com/p/181373/Unite/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 25th, 2026 # Page 3 - Reviews of Intermedia Unite ## Showing most helpful reviews Showing 51-75 of 188 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use OA Oliver A. System Engineer Telecommunications Used the software for: 2+ years ### "Great product" September 1, 2022 4.0 Pros It is very easy to deploy and use. I'd recommend it. Cons I would like to be able to delete my chats. Review Source JA Jessalyn A. Technical Support Manager Computer & Network Security Used the software for: 2+ years ### "Great Product for VOIP for MSP" September 6, 2022 5.0 It helps us answer call when we are not in the offce. Pros The Product is easy Configuration and Great Support. Cons Everything is Great and we have not have any issu. Reason for choosing Intermedia Unite Better Offer Switched from [Nextiva](https://www.capterra.com/p/175788/Nextiva/) Better Offer Review Source EK Eli K. Accountant Food Production Used the software for: 2+ years ### "Very useful and friendly setup and use!" September 15, 2022 5.0 Great! Pros friendly clear layout, easy to use and enjoy. Cons We don't get to use all the products, Intermedia has so much to offer. Review Source LD Larry D. dds Health, Wellness and Fitness Used the software for: 2+ years ### "long time dental office user" September 6, 2022 5.0 Pros We have been using Intermedia for our VOIP phone system for 3 1/2 years. We love it and have experienced rare outages, but 99% of the time smooth calls in and out, and a competent VM system. Cons the cost is less than having landline, but not by alot. Reason for choosing Intermedia Unite recommendation of consultant \[SENSITIVE CONTENT\], who worked with your system in other offices. Review Source SS Sandra S. President Furniture Used the software for: 6-12 months ### "Intermedia Unite Critique " August 23, 2022 4.0 satisfactory Pros the call forwarding is very helpful. However, sometimes the call cannot be picked up by my cell phone Cons Sometimes calls cannot be picked up by my cell. Voice mails do not come in clearly Alternatives considered [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) Review Source Ryan M. Executive Administrator Automotive Used the software for: 2+ years ### "Great VoIP system for your business" October 11, 2022 5.0 Pros works great from one man locations to fully staffed locations. We love this product Cons I would really like to have a SMS API for our point of sale system like a twillo Review Source Willie E. Senior Industry Analyst Information Technology and Services Used the software for: 2+ years ### "Great Product" October 11, 2019 5.0 Intermedia Unite and the VOIP solution allows us to have the flexibility that our telecommunication needs require. Pros The software is very useful because it doesn't require us to have physical phones in every singe area. Cons I have no complaints whatsoever about this product. I am totally satisfied. Reason for choosing Intermedia Unite The fact that they were partners with Costco influenced my decision. Review Source KT Khamphanh T. It manager Information Technology and Services Used the software for: 2+ years ### "Intermedia VOIP" September 1, 2022 5.0 Great experience as a user and partner Pros Ease of setup, reliability, features. Great customer service Cons Not alot of cons. Occassional you have to login back in if first attempt doesnt work Switched from [Performance Cloud](https://www.capterra.com/p/214084/Performance-Cloud/) More feature better pricing Review Source AR Asal R. Dietitian Health, Wellness and Fitness Used the software for: 1-2 years ### "Excellent" August 31, 2022 5.0 Pros Customer support exceeds my expectations. Everyone from this team have been extremely supportive and helpful. There is always someone available to answer your calls, and they return calls right away and email as well keeping you on track of your needs. They have every service option available. Highly recommend! Cons None at all. This software is all around excellent. Has not let me down. Review Source VB Vincent B. CFO Financial Services Used the software for: 2+ years ### "Satisfied customer" August 29, 2022 5.0 Generally good when cell coverage is extended Pros Follow-me voice service, critical connection with team members, voice, text, and messaging. Cons Installation was an issue during the first deployment. Review Source DG David G. Principal Architecture & Planning Used the software for: 2+ years ### "Excellent Client Focused Tech Support, Regardless of the complexity or simplicity of the request" October 5, 2019 5.0 excellent Pros By the way, your survey should include "Consulting" as a industry. As professional technical consultants we actually work in "all' of the categories you listed. I selected architectural / engineering because I could not complete the survey until I made a selection. This selection was because our work typically includes some of this category, but certainly not all. Cons I have no "cons' and really find irrating that I can't take this survey unless I type something in your box. How about having an selection such as "N/A."?? Reason for choosing Intermedia Unite Didn't look. Friends had done all the research so I accepted their recommendation Review Source DW Dylan W. General Manager Events Services Used the software for: 2+ years ### "You wanted it, so here it is. " January 27, 2023 5.0 Great! Pros Great customer service. As someone who knew nothing about phone systems coming into this, I am now in charge of this technology company wide with our two offices and growing businesses. Cons Nothing to note. Nothing to note. Nothing. Review Source Tara B. Supervisor Medical Practice Used the software for: 6-12 months ### "Phun and Phriendly Phone service!" September 5, 2019 4.0 So far, its been wonderful. While we had decent communication options in the past this service has been amazing overall! Pros The accessibility from outside the office and ease of use with other hardware. Cons Honestly, there is not anything that sticks out in my mind. Our office started when Intermedia was a bit new so we got to kind of learn and develop together. Review Source gM glenn M. Owner Financial Services Used the software for: 6-12 months ### "The best decision" September 6, 2022 5.0 More control and the information are always available. Great onboarding setup and support Pros The product is very easy to use; provides many options and benefits unlike the typical phone system. I have had excellent tech support especially when we moved, Intermedia made sure the system was working to its full potential. Customer service is also excellent. Shold have purchased this system years ago Cons The voice message is hard to understand at times. It would be nice to have the verbiage for the respectful industry, so the message makes sense when it's played back Reason for choosing Intermedia Unite price and the salesperson, Tyler Switched from [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) cost and additional features not available Review Source Lindsey M. Senior Manager, Demand Generation Computer Software Used the software for: 2+ years ### "Easy for web performance" February 11, 2022 4.0 Pros Ability to access email, calendar, contacts from the web interface. Cons Does not connect with other systems very easily. Review Source KA Kathy A. General Manager Construction Used the software for: 2+ years ### "Revieq" October 20, 2022 5.0 excellent Pros Easy to use, very dynamic in use and great support Cons when power / internet is out we are down Review Source MG Mel G. CEO Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great product for the Price" December 20, 2022 5.0 Pros Easy to use and set up. inexpensive product Cons Quality of the hardware can be improve, only last 18 to 24 months and than degrades. Review Source AM Alyssa M. Office Manager Medical Practice Used the software for: 1-2 years ### "Better then AT&T" January 31, 2023 5.0 Easy, no issues and most importantly affordable Pros The thing I like most about this software is the cost and easy of use. Cons The thing I like least about this product is nothing, any and all problems have been resolved. Review Source MY Matthew Y. Information Technology Manager Financial Services Used the software for: Less than 6 months ### "Intermedia Unite Cloud PBX defeats older PBX systems with a few catches" December 20, 2018 4.0 Cost effectiveness for this system will meet or beat most older PBX systems run through a local Internet/Phone Service Provider. Also one of the greatest features is that the hardware refresh desired to match the new system integration is INCLUDED in the upfront costs so all of your phones are replaced with no direct cost to you the client. This will change if you pull out of contract (this is a month to month service so no long term contracts) time frame in less than approximately two years (my understanding from the sales folks). Great customer service team! Pros Very simple to utilize, and has a great integration team mindframe. Will work diligently to ensure that your initial deployment is on task and functioning as desired. Intuitive UI allows for a simple yet robust change management sweet with extreme added granularity for call queuing, marketing management in call and IVR systems. Auto attendant simplifies FAQ style reception while freeing up time for your staff. Cons Roadmapping appears to be very close to the chest, and many of the insights into the possible data availability are currently lacking. Also lack of contact/call center capability to allow for call based, or member/customer based issue triage. Limited CRM integration capability at this time, but supposedly on the road map for the future. Review Source AC Art C. Director of Parish Life Religious Institutions Used the software for: 2+ years ### "Install review" October 17, 2022 5.0 What few questions or problems were handled quickly by Intermedia staff, or the local installer techs. Pros The installing company added the Intermedia products, switched out the analog phones to Voip phones and had us running in a very short time, with minimal down time. Cons Haven't had any issues with the install or operation Reason for choosing Intermedia Unite Good relation with the installing company who had handled our communication and paging systems for years. Review Source Essime T. Gestionnaire Retail Used the software for: I used a free trial ### "Logiciel de téléphone " October 29, 2023 4.0 Pros Simple, flexible et facile à utiliser permettant d'effectuer les appels. Très performant et doté des fonctionnalités moderne. Cons Rapide et simple et performant avec une qualité d'interface utilisateur très professionnel. Je le recommande Review Source DM Dennis M. IT Education Management Used the software for: 1-2 years ### "Unite works great for us" September 19, 2022 4.0 Always good Pros It's easy to deploy, administer, and maintain Cons It's subscription based but needs to be due to it's model Reason for choosing Intermedia Unite Came recommended from a trusted VoIP partner and provider Review Source HW Henny W. Sales Wholesale Used the software for: 2+ years ### "Best Phone Systems" August 17, 2022 5.0 Very happy with their services Pros Fast action and excellent CS Team When I call, they pickup instantly and trying to help right away! Cons The old system more complicated, new system is simple. Switched from [AT&T Contact Center](https://www.capterra.com/p/245399/ATT-Contact-Center/) Poor phone lines Review Source AM Angel M. President Telecommunications Used the software for: 2+ years ### "THE BEST UNIFIED COMMUNICATIONS SYSTEM WE EVER WORKED WITH" October 12, 2019 5.0 Fantastic. A one-stop solution to communicate, engage, collaborate, and produce successful business results. Pros This software is easy to use and implement. There is plenty of tools and resources online with clear instructions for troubleshooting and training videos. Their 24/7 support team is incredibly nice, patient, courteous, and knowledgeable; always looking to solve your concerns or needs on the first call. Cons Nothing I can complain yet. No system is perfect 100 percent of the time, but until now we are absolutely satisfied. Review Source NV Nina V. Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "My perspective" August 23, 2022 5.0 Pros The product is very easy to use, I'm very pleased. The customer service is top notch when it comes to experienced agents, very courteous and knowledgeable. Cons My preset features for the phone systems periodically not functioning, need to contact the customer care to restore it. Reason for choosing Intermedia Unite I was told that Unite is a newer and more powerful product , more options and easier to use. Review Source Similar Products Featured