# Page 7 | Intermedia Unite Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Intermedia Unite the right Unified Communications solution for you? Explore 188 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/181373/Unite/reviews --- Intermedia Unite 4.7 (188) [View alternatives](https://www.capterra.com/p/181373/Unite/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 25th, 2026 # Page 7 - Reviews of Intermedia Unite ## Showing most helpful reviews Showing 151-175 of 188 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AS Aravind S. Physician Hospital & Health Care Used the software for: 1-2 years ### "Just ok" October 7, 2020 2.0 Pros Like the app and ease of set up. Ability to change messages is nice, Cons Difficulty in answering calls from mobile device. Often cannot get the call and have to call back. Quality of the calls is poor. Review Source DS Don S. Manager Building Materials Used the software for: 6-12 months ### "Accessibility " December 20, 2022 4.0 Our installer, Choice Communications, did a great job. Only wish they supplied the end user with a operating manual. Pros The remote operation was a necessary for our remote offices. Cons Ability to make changes to accessibility. Reason for choosing Intermedia Unite Same Review Source TW Terilynn W. Account Executive Insurance Used the software for: Less than 6 months ### "New Phone System and Options" September 10, 2019 5.0 We are new on the system and I am sure I will have a lot more to say in the future. Right now, we are up and running in a very short period of time with the functions and options we need to better service our clients. Pros We have only been on the software for a matter of days. I've had to fix or get our options set up for how we want everything to work. At first I could not find what I needed. I made my list, and called Support. Every single question and function was answered and we got it set up. The Tech took the time to show me just where to go and how the changes were made. This was perfect for what I need to do. He made it easy. Cons So far I have not found that I can't find an option to do what I need it to do. Review Source JF Judith F. Bookkeeper Non-Profit Organization Management Used the software for: 6-12 months ### "Limited User" September 12, 2022 4.0 Pros I am the bookkeeper and pay the bill. Not very familiar with the software but haven't had any complaints from those who do use it. Cons Would like to know more about the product and what it can do for our company Review Source kS karen S. paralegal Law Practice Used the software for: 1-2 years ### "Great phone system, horrible website" October 15, 2019 5.0 ugh Pros The phones work great, no problems working phone system, except the call history does not show up on the phone so you have to log in to the website to get a call history which is a real waste of time.. Cons Logging in to the Intermedia website is ridiculously slow, especially in light of the fact that Intermedia is a large communications company. Getting a call history incoming and outgoing are two separate functions and not at all efficient uses of time. I have wasted many hours on Intermedia website needlessly. Switched from [Nextiva](https://www.capterra.com/p/175788/Nextiva/) the phone service wasn't great, but the call history and website were much better than Intermedia's Review Source MM Michael M. Office Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Intermedia ease of use" September 13, 2019 5.0 Excellent Pros We were looking for an exchange service after our local exchange needed to be upgraded, and found Intermedia. They had what I thought was a lot of experience in cloud email exchange services. Cons Don't really think that I have an answer to give on this one. Reason for choosing Intermedia Unite N/A Review Source JO Jenell O. Office Manager Medical Practice Used the software for: 6-12 months ### "Intermedia " April 26, 2022 4.0 Pros The system was easy to use for the team and we loved the mobile app Cons It didn't integrate with any software products that we wanted to use. Review Source William M. Head of CS, Devops and complaisance Computer Software Used the software for: 6-12 months ### "Easy to use, great support team " January 6, 2023 4.0 Pros The eassy installation, documentation and integration options Cons Pricing and availability on customers site Review Source LF Linda F. Office Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Great Phone System" October 4, 2019 4.0 Pros I love that we can adjust when the lines roll over to the answering machine and how easy it is once you know how to use the feature. The call history is also another great tool to following up with callers that do not leave messages. Cons I do not like the delays it has at times and the static in some calls when the weather is bad. Review Source JM James M. Owner Retail Used the software for: 1-2 years ### "Product Review" January 19, 2023 5.0 Overall happy with the system. Pros Easy to use. I have a small business and this product is easy to use. Cons I can't really think of anything I didn't like about this product. I use to make calls and retrieve messages. Review Source CH Catie H. Front Office Medical Practice Used the software for: Less than 6 months ### "Fantastic " October 17, 2022 5.0 Pros I love being able to text our patients easily. Workflow is much more efficient. Cons The administrative portion is a bit complicated for setting up the phone tree. It does not always ring as it should sometimes rings when the phones should be shut off for the day. I can't make sense of that on the admin section of Unite. Review Source BL Brea L. Accounts Payable Mining & Metals Used the software for: Less than 6 months ### "Good Quality " October 13, 2022 5.0 Great with billing, easy to communicate with. Pros Very good quality on telephone lines, ease of use. Cons I have nothing negative to say at all about Intermedia. Switched from [AT&T Contact Center](https://www.capterra.com/p/245399/ATT-Contact-Center/) Pricing. Review Source mB michael B. President Computer & Network Security Used the software for: 6-12 months ### "Works as advertised " January 19, 2023 5.0 Pros The ability to set up and use the software is great as it has been a single item. Cons There were three separate items, however, it changed with the recent update. Review Source FPP Floyd Patterson P. Manager Arts and Crafts Used the software for: 2+ years ### "Fax Access" September 9, 2019 5.0 Great service and support Pros Ease of use... Reliability, quality of service... Cons There are no dislikes... The product and software work as advertised... Review Source CD Carl D. Owner Real Estate Used the software for: 1-2 years ### "Intermedia Rocks!" August 26, 2019 5.0 Got rid of robocalls to our office - have an easily used digital phone system in our office. Pros Ease of use and back office dashboard make adjustments quickly. Cons System works well - fast learning curve, no problems or glitches. Reason for choosing Intermedia Unite Best value and customer service. Review Source TM Tony M. Communications Consultant Telecommunications Used the software for: Less than 6 months ### "Great Product! " October 2, 2019 5.0 Coming from none VOIP phone systems for my back round. This system is easy and simple to program, and I love that! Pros For the most part its point and click and any features that the software doesn't have yet, they open a ticket for me and let the powers that be know that this feature is being looked for and then its added down the line. I love that! Cons Sometimes while programming it kicks me out for no reason. But this issue is being addressed. Review Source SB Stephen B. Owner Insurance Used the software for: Less than 6 months ### "new user" August 26, 2019 4.0 tech support was great at setting up and teaching how to use. Pros more features, flexibility. voice mails via email. Cons have to dial area code for each use. could use at least one more usb port on yealink t46s. nice feature is usb connection for wifi connect so lan cords not needed...but if you use the wifi lan you can't use Bluetooth headset at same phone. not having a land line fax. Review Source JG Joe G. Realtor Real Estate Used the software for: 2+ years ### "Intermedia Review" October 4, 2019 5.0 Exceptional Pros Usability of our VOIP phones, support provided by company Cons Sometimes dashboard is difficult to navigate Review Source PB Pete B. CEO Hospital & Health Care Used the software for: Less than 6 months ### "Hospital Docs Migrates to Intermedia MS Exchange" September 5, 2019 5.0 My company's migration to Intermedia MS Exchange was driven by the need to have a robust email package and strong security/encryption. So far, we aren't disappointed and pleasantly surprise by the first-class technical and customer support for the price of usage. Pros Easy of use and robust functionality are key drivers behind the pros. Cons It's too early to note cons. So far, based on our list of needs, there aren't any cons. Reason for choosing Intermedia Unite n/a Review Source DS David S. President Financial Services Used the software for: Less than 6 months ### "Product Support" October 7, 2019 5.0 When I purchased a new computer I needed assistance in getting my e-mail account set up so that it can be monitored by Smarsh, a company that monitors our e-mail for out broker/dealer. Pros The customer service representative was extremely helpful in assisting me with getting my new computer e-mail set up and in compliance with the e-mail monitoring software used by our broker/dealer. Cons There is nothing that I do not like about this software. Review Source KG Keith G. Document Control Manager Medical Devices Used the software for: 2+ years ### "Reliable service" April 29, 2021 5.0 Overall my experience using Intermedia Unite has been positive. Customer service will contact you pretty quickly if you have issues. Pros What I like most about using Intermedia Unite is how easy it is to configure new employees to the system. Once a Yealink phone comes in, just plug in to the ethernet cable, configure the employee, and you are ready to go. Cons Initially trying to find the correct menus to add a phone number to the new employee was a little difficult. Review Source TN Trina N. Accounting Manager Medical Practice Used the software for: 6-12 months ### "User Review" January 11, 2023 5.0 Very positive Pros Feature that was most important to our group was being able to easily "brand" all of our outgoing calls with our one main office phone number. Cons I haven't found anything I don't like about it yet. We have only been using it for about 6 months, and it does everything we have asked it to do so far. Reason for choosing Intermedia Unite Our phone consultant recommended it, very glad he did. Review Source ED Eleni D. Account Manager Construction Used the software for: 6-12 months ### "Best decision I ever made for my company! " September 10, 2019 5.0 The team was helpful, they were the most knowledgeable people I have ever spoken to in technology! And I have talked to a LOT of people! They are true experts in their fields. There is it not one question they could not absolutely answer. Pros This company helped me through so may problems with my company. The software was extremely helpful, easy to implement, easy to use, the security it gave my company was the peace of mind not only I was looking for but so were my customers and employees when dealing with large transactions and financial information. Privacy is truly priceless. Cons Nothing! It was very easy, and productive and did not give any problems at all. Reason for choosing Intermedia Unite They companies did not present present well. The software did not do what Intermermedia can do. Review Source VG Vinny G. VP Customer Operations Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Office 365 via Intermedia" October 10, 2019 5.0 Very professional Pros Transitioned from exchange to o365 - onboarding team made the process seamless Cons Could have better ongoing training/support Alternatives considered [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Reason for choosing Intermedia Unite Price and existing relationship Review Source DM Daniel M. Office Manager Hospital & Health Care Used the software for: Less than 6 months ### "Great product!" August 23, 2022 5.0 Pros I love to be able to text from my business number. I feel like I can stay on top of my business even when I’m not available with the voicemail notices and texting. Cons I have no complaints with it. The app works well on my phone and computer. Review Source Similar Products Featured