# Page 8 | Intermedia Unite Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 8 - Is Intermedia Unite the right Unified Communications solution for you? Explore 188 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/181373/Unite/reviews

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Intermedia Unite

4.7 (188)

[View alternatives](https://www.capterra.com/p/181373/Unite/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 25th, 2026

# Page 8 - Reviews of Intermedia Unite

## Showing most helpful reviews

Showing 176-188 of 188 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JH

Jerold H.  
Associate broker  
Real Estate  
Used the software for: 6-12 months

### "JSH Intermedia Unite Review"

September 6, 2022

5.0

The overall experience was good.

Pros

The software was easy to integrate into our business and easy to use.

Cons

In the beginning, there were small issues to get fixed, nothing wrong with the software, just changes to the way we needed it to work for us.

Review Source

JM

Juliet M.  
Clinic Coordinator  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Excellent "

September 26, 2019

5.0

Extremely happy

Pros

Terrible Support. Support team didn’t even know the system.

Cons

No cons about this system. Everything is great

Switched from

[Switchvox Phone System](https://www.capterra.com/p/159077/Switchvox/)

Bad support

Review Source

Jonathan G.  
System Administrator  
Hospital & Health Care  
Used the software for: I used a free trial

### "Intermedia Unified Communications"

November 30, 2019

4.0

Pros

My org has been using Intermedia as an Email Provider for years. We recently found out about the United platform and decided to test it out. Unifed Communications platform that includes audio/video, content sharing etc.

Cons

It did not work great for my org because we did not do much of the chatting and video chatting.

Review Source

AR

Annette R.  
Owner  
Mental Health Care  
Used the software for: Less than 6 months

### "COSTCO Intermedia Deal"

October 9, 2019

5.0

Pros

It covers so many things for less than my former phone company.

Cons

It isn't simple because it does so many things. I am not that software savvy so my learning curve is long.

Reason for choosing Intermedia Unite

The cost and features at COSTCO

Review Source

RL

Ruth L.  
Owner  
Food & Beverages  
Used the software for: Less than 6 months

### "Nice, sturdy phone system"

August 27, 2019

5.0

The Rep was amazing to work with. His patience with me and calm guidance made this transition

Pros

This phone has so many features. It is easy to navigate and sophisticated.

Cons

Haven't found any cons yet. (Except maybe getting my employees used to it)

Review Source

MB

Michelle B.  
President  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Great support and value for your money"

December 4, 2018

5.0

Pros

On boarding team is super helpful Phones were truly plug and play Cost is very competitive with the offer they have going on

Cons

Simul-ring feature has to ring at a desk/ext for 5 seconds first- not sure why it can’t jsntantly ring all places

Review Source

LR

Lynn R.  
Financial Advisor  
Financial Services  
Used the software for: 1-2 years

### "Top Notch Customer Support"

September 18, 2019

5.0

Excellent Support

Pros

Very knowledgeable reps always solve the issue.

Cons

Sometimes the wait time to transfer from Smarsh is too long.

Review Source

BG

Bennie G.  
Managing Member  
Consumer Services  
Used the software for: Less than 6 months

### "Excellent value!"

September 3, 2019

5.0

Very good service, especially for small business

Pros

Intuitive and ease of use is the best way to describe the experience.

Cons

somewhat cumbersome to dig through without assistance

Reason for choosing Intermedia Unite

Loyalty and more than twenty year relationship with Costco

Review Source

KF

Keith F.  
Associate Pastor  
Religious Institutions  
Used the software for: Less than 6 months

### "A Lot To Learn"

September 24, 2019

4.0

Pros

The app feature to allows my work phone to follow me when I want it to. Also the customization of our logo on the phone.

Cons

It is a little complicated to learn. Would like a more detailed manual.

Review Source

MO

MARLENE O.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Customer Support"

August 28, 2019

5.0

Very positive

Pros

This was a customer service call and the agent was able to get my email set up.

Cons

There are no complaints about the software

Review Source

AB

Aurodipa B.  
Technical Recruiter  
Human Resources  
Used the software for: Less than 6 months

### "Great Software"

September 6, 2019

5.0

Awesome!

Pros

Good connectivity! Great tech support. Superb features.

Cons

None. There was nothing I found that I could complain about.

Review Source

WR

Warren R.  
President  
Insurance  
Used the software for: Less than 6 months

### "Conversion from the old platform to Unite"

August 20, 2019

3.0

Pros

Not sure if there were any Pros to the software

Cons

Very difficult to program. Not user friendly. Need to be a Unite programmer to understand product. I am the end user. I was told every thing from my old platform would convert over, would be easy transition - that was not the case at all.

Review Source

BC

Bennett C.  
C&C Group  
Telecommunications  
Used the software for: I used a free trial

### "Great product "

February 2, 2023

5.0

Pros

High quality product. All the bells and whistles.

Cons

Expensive service. Hard to compete with competitors.

Review Source

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