--- title: "CipherHealth Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CipherHealth Software - reviews, pricing plans, popular comparisons to other Appointment Reminder products and more." source_url: "https://www.capterra.com/p/181386/CipherHealth/" page_type: "product" language: "en" --- # CipherHealth Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) CipherHealth ## What is CipherHealth? The Patient Engagement Company. Ranked as the 2019 KLAS Double Category Leader for Patient Outreach and Digital Rounding, CipherHealth is a proven healthcare technology partner committed to enhancing communication and care team coordination throughout the patient journey. CipherHealth's suite of integrated patient engagement solutions empowers healthcare providers to deliver better patient outcomes and experiences across the care continuum. ## What is CipherHealth used for? [Appointment Reminder](https://www.capterra.com/appointment-reminder-software/)[Medical Scheduling](https://www.capterra.com/medical-scheduling-software/)[Remote Patient Monitoring](https://www.capterra.com/remote-patient-monitoring-software/) Top alternative Featured Overall rating Based on 16 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CipherHealth?[Manage this product listing](https://www.g2.com/products/cipherhealth/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CipherHealth 4.8 (16) VS. [4.7 (72)](https://www.capterra.com/p/131888/DoctorConnect/reviews/) Starting Price Contact vendor Starting Price $210 Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (16) Ease Of Use 4.8 (83) Value For Money 4.8 (8) Value For Money 4.7 (76) Customer Service 4.8 (14) Customer Service 4.8 (79) ## CipherHealth alternatives [Luma Health](https://www.capterra.com/p/176533/lumahealth/) [4.6 (83)](https://www.capterra.com/p/176533/lumahealth/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/176533/lumahealth/) [Meddbase](https://www.capterra.com/p/72355/Med-DBase/) [3.8 (5)](https://www.capterra.com/p/72355/Med-DBase/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 60% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/72355/Med-DBase/) [Carepatron](https://www.capterra.com/p/195467/Care-Patron/) [4.4 (859)](https://www.capterra.com/p/195467/Care-Patron/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/195467/Care-Patron/) [Tebra](https://www.capterra.com/p/129169/Tebra/) [3.9 (1,384)](https://www.capterra.com/p/129169/Tebra/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 74% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/129169/Tebra/) ## FAQs about CipherHealth Overview ### Which roles and teams benefit most from CipherHealth? CipherHealth is most used by nursing leaders, patient experience teams, and clinical quality managers who need to streamline patient outreach, care transitions, and follow-up communication. Program coordinators and liaisons use it to improve navigation and service recovery, while directors and executives rely on reporting to monitor experience metrics and operational performance. Answer based on 16 reviews Overview ### What company size and specific industries is CipherHealth built for? CipherHealth is designed for healthcare organizations across the continuum of care, including hospitals, physician groups, home health agencies, and managed care organizations. It fits providers and payers of varying sizes that need technology built for clinical care, patient communication, and care coordination in healthcare settings. Features and Usability ### What are the key features of CipherHealth? CipherHealth offers patient engagement and communication tools such as multi-channel messaging, SMS messaging, alerts/notifications, and automated responses. It also includes appointment scheduling, confirmations/reminders, care plan management, surveys/feedback, real-time monitoring, reporting/analytics, workflow management, and HIPAA compliant data handling. Getting Started and Support ### What training and onboarding options does CipherHealth offer? CipherHealth provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover group learning sessions, documentation offers written reference material, and videos provide self-paced viewing for setup and feature review. Getting Started and Support ### What customer support options does CipherHealth offer? CipherHealth provides email/help desk, FAQ/forum, knowledge base, and phone support. Support materials are organized for self-service and direct contact, giving users multiple ways to find answers or reach staff. No reviewer feedback about support quality is available in the catalog data. ## Features AI summary Based on 3,037 Appointment Reminder reviews Capterra data shows that buyers of appointment reminder software rank the following features as their top priorities: - **Confirmations/Reminders** (**60%** of reviewers rated this feature as critical) - **SMS Reminders** (**59%**) - **Appointment Scheduling** (**63%**) CipherHealth supports all three features that reviewers consider most important: **Confirmations/Reminders**, **SMS Reminders**, and **Appointment Scheduling**. Together, these capabilities help businesses reduce no-shows, keep patients informed with timely text updates, and manage booking workflows more efficiently, allowing teams to improve attendance and coordinate appointments with less manual follow-up. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Escalation System alerts about the need to escalate an issue or request Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Appointment Management Manage various aspects of appointments including booking, rescheduling, canceling Appointment Scheduling Schedule appointments via a calendar CipherHealth 49 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Automated Responses: Automatic reply functionality for incoming messages - Call Reminders: Reminders sent via phone voice recordings - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Messaging: Communicate using messages within the system - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Online Refills: Allows medical providers and/or customers to request previously filled prescriptions online - Patient Education: Educational and medical resources that are delivered to patients online - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring Appointments: Schedule repeating appointments based on a duration of time - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remote Monitoring & Management: Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - SMS Messaging: Send messages via SMS - SMS Reminders: Reminders sent via SMS/text message - Status Tracking: Track the status over time for a request, process, asset, or transaction - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.7 (16) 4.7 Based on 16 reviews ## Pricing Value for money 4.8 (8) ### Starting price Free trial not available Value for money 4.8 (8) 4.8 Based on 8 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (14) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (14) 4.8 Based on 14 reviews ## User reviews Overall rating 4.8 Based on 16 reviews Filter by rating 5(13) 4(2) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent KS Kiana S. Patient Care Manager Health, Wellness and Fitness ### "Good" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 November 17, 2020 Overall positive Pros Once you find what you need, it is fairly easy to use Cons Some functions are hard to find or less obvious and a little confusing. For example when recognizing staff, you have to find the staff first, then complete the form - however in the form it "sounds" like its asking who this person is recognizing versus THAT being the person who I want to recognize. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GL Gary L. Senior Manager Hospital & Health Care ### "Great tool for rounding" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 17, 2020 Pros speed of the search engine for employees and patients, interface w/ various user interfaces Cons learning curve to use the product was challenging at first. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AH Ann H. RN, Care Transition Nurse Hospital & Health Care ### "Cipher Health Hospital Discharge follow up calls" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 17, 2020 This program is very beneficial to our patients. They are able to let us know if they have any questions or concerns. We can then assist them with their needs and potentially avoid a readmission to the hospital. Pros This software is very easy to use. I am able to easily see patient's concerns and then can follow up with them to assist them with their needs. I am able to escalate any complaints about their stay to the unit manager. It is very easy to reopen an episode if I need to add another note. It is helpful for me to also be able to see which calls are pending for the day. Cons Initially there were some glitches but these were promptly resolved. Some calls were going to patients who had been discharged to a nursing home and the OB department, who does their own calls. These were promptly resolved and there have been no other problems. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CA CynTHIA A. Associate Director Hospital & Health Care ### "Love Cipher Health " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 14, 2020 I love the patient rounding piece. Pros The software is easy, user friendly and like I can trend my daily progress. Cons I have no cons or issues about the product. I use it on a daily basis. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DJ Danielle J. Program Coordinator/Healthcare Navigator Hospital & Health Care ### "This product makes me effecient and clinically effective! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 13, 2020 The product does exactly what we need it to do in order to provide the best care for our patients! The Cipher Support Team are speedy to answer questions! If we think of another need or way to improve the product, they are quick to brainstorm and come up with a solution. They have a combo of clinical and technical expertise which helps develop effective tools! Pros The look of the platform is sleek and simple - user friendly! The way it allows me to manage a very large patient panel is amazing! I see exactly what I need to do each day (or days ahead- really whatever you need). We can tailor our interventions to be exactly what we needed. My team works faster and leaner. We are able to provide clinical interventions and care coordination to our patients - there's no way we can forget any of the many things we need to do (schedule post-op appointments, coordinate with home health, call the mental health provider, check on HbA1c, schedule transportation for an appointment, and so on!) Cons Really there's nothing I can think of that I would change! When our team has come up with ideas for improvement, Cipher provides us the technical support to bring our clinical intervention ideas to fruition! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EM Elizabeth M. RN Clinical Supervisor Hospital & Health Care ### "User of the Cipher calls" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 11, 2020 Pros I like that the main page tells me when they were called for follow up survey and what areas they had further questions or concerns on. The next page has most of their information to contact them. Cons I do wish that I did not have to toggle back and forth to see what the categories the patient had questions on and then their information to make the follow up call. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SL Star L. Patient Liaison/ Communications Manager Health, Wellness and Fitness ### "Patient's Perspective" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 10, 2020 Helps me to get an idea of what the pt's think about their visit before they leave the hospital which means that the review that we receive later is not a shocker to us. Pros Easy to use. Simple to move through. Questions are relevant. Doesn't take a lot of time. Cons Patients that have been discharged are still on the roster after they have left. This can often leave a record/ list of more than one person assigned to the same room during your rounding visits. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MF Matthew F. Customer Experience Consultant Hospital & Health Care ### "User Friendly Tool with Exceptional Organizational Partnership" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 6, 2020 From strategy to technical support and implementation they have shown that they are invested in the success of their clients. It has been an absolute pleasure to work with the team at CipherHealth. Pros The tools provided are extremely user friendly and geared for use by users of any technical proficiency. Administrators and supervisors can easily navigate to receive updates on key metrics and get real-time data regarding their performance. Cons As with any new technology, there was initially challenges adapting organizational processes to a new platform, and tailoring the rounding tool to meet our needs. However, the CipherHealth team has been a reliable partner through the whole process and is highly accessible to meet the needs of their clients. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LC Lauren C. Registered Nurse Liaison Medical Practice ### "Cipherhealth Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 November 5, 2020 Pros It is user-friendly and easy to navigate. It helps me keep track of which patients I saw and those that I didn't see, and how long it has been since I've seen them last. Cons Nothing. I find that CipherHealth is very easy to use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SA Salliann A. CEO Health, Wellness and Fitness ### "EVOLVE" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 5, 2020 As stated earlier, EVOLVE allowed us to capture more comprehensive information in one system that previously was captured and tabulated manually. In addition, the system allowed us to better manage staff resources by prioritizing our work based on patient need. Pros Allowed us to more effectively manage patient care. Allowed us to capture previously uncapturable data about patients access to care. Cons As with many separate application, it requires staff to operate in two systems, EMR and EVOLVE; high priority for all providers is to have systems/applications that "talk" to each other; populate each other. Reasons for choosing CipherHealth Not applicable Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/181386/CipherHealth/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.