# CipherHealth Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about CipherHealth Software - reviews, pricing plans, popular comparisons to other Appointment Reminder products and more. Source: https://www.capterra.com/p/181386/CipherHealth --- # CipherHealth Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) CipherHealth ## What is CipherHealth? The Patient Engagement Company. Ranked as the 2019 KLAS Double Category Leader for Patient Outreach and Digital Rounding, CipherHealth is a proven healthcare technology partner committed to enhancing communication and care team coordination throughout the patient journey. CipherHealth's suite of integrated patient engagement solutions empowers healthcare providers to deliver better patient outcomes and experiences across the care continuum. ## What is CipherHealth used for? [Appointment Reminder](https://www.capterra.com/appointment-reminder-software/)[Medical Scheduling](https://www.capterra.com/medical-scheduling-software/)[Remote Patient Monitoring](https://www.capterra.com/remote-patient-monitoring-software/) Top alternative Featured Overall rating Based on 16 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CipherHealth?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://cipherhealth.com/&name=CipherHealth) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CipherHealth 4.8 (16) VS. [3.9 (1,362)](https://www.capterra.com/p/129169/Tebra/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (16) Ease Of Use 4.1 (82) Value For Money 4.8 (8) Value For Money 3.6 (75) Customer Service 4.8 (14) Customer Service 3.7 (78) ## CipherHealth alternatives [4.0 (1,280)](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/) Starting price $300.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [4.8 (71)](https://www.capterra.com/p/131888/DoctorConnect/reviews/) Starting price $210.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [4.8 (96)](https://www.capterra.com/p/159263/Better/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (5)](https://www.capterra.com/p/140841/referralMD/#reviews) Starting price $100.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Escalation System alerts about the need to escalate an issue or request Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Appointment Management Manage various aspects of appointments including booking, rescheduling, canceling Appointment Scheduling Schedule appointments via a calendar CipherHealth 49 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Automatic reply functionality for incoming messages Reminders sent via phone voice recordings Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Manage the treatment plan and coordination between care providers and patients with special health care needs Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Automated reminders and confirmations for booked appointments and events via text or email Centralized database of stakeholders and their contact information such as names, address, phone number etc. Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Receive and/or send email notifications for urgent updates, requests, or other information Compliant with HIPAA, which sets standards for sensitive patient data protection Communicate using messages within the system Access software remotely via mobile devices Notifications via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Manage and support multiple locations Allows medical providers and/or customers to request previously filled prescriptions online Educational and medical resources that are delivered to patients online Allows medical providers to engage patients in a variety of ways to ensure their health. Reporting on how each user, task or process has advanced since its initiation Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Schedule repeating appointments based on a duration of time Timed notification for any upcoming task, deadline, appointment, or activity Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Online portal through which end users can access the system, manage tasks, or obtain information Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Send messages via SMS Reminders sent via SMS/text message Track the status over time for a request, process, asset, or transaction Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.7 (16) 4.7 Based on 16 reviews ## Pricing Value for money 4.8 (8) ### Starting price Contact vendor for pricing Free trial not available Value for money 4.8 (8) 4.8 Based on 8 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (14) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (14) 4.8 Based on 14 reviews ## User reviews Overall rating 4.8 Based on 16 reviews Filter by rating 5(13) 4(2) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent KS Kiana S. Patient Care Manager Health, Wellness and Fitness ### "Good" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 November 17, 2020 Overall positive Pros Once you find what you need, it is fairly easy to use Cons Some functions are hard to find or less obvious and a little confusing. For example when recognizing staff, you have to find the staff first, then complete the form - however in the form it "sounds" like its asking who this person is recognizing versus THAT being the person who I want to recognize. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GL Gary L. Senior Manager Hospital & Health Care ### "Great tool for rounding" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 17, 2020 Pros speed of the search engine for employees and patients, interface w/ various user interfaces Cons learning curve to use the product was challenging at first. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AH Ann H. RN, Care Transition Nurse Hospital & Health Care ### "Cipher Health Hospital Discharge follow up calls" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 17, 2020 This program is very beneficial to our patients. They are able to let us know if they have any questions or concerns. We can then assist them with their needs and potentially avoid a readmission to the hospital. Pros This software is very easy to use. I am able to easily see patient's concerns and then can follow up with them to assist them with their needs. I am able to escalate any complaints about their stay to the unit manager. It is very easy to reopen an episode if I need to add another note. It is helpful for me to also be able to see which calls are pending for the day. Cons Initially there were some glitches but these were promptly resolved. Some calls were going to patients who had been discharged to a nursing home and the OB department, who does their own calls. These were promptly resolved and there have been no other problems. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CA CynTHIA A. Associate Director Hospital & Health Care ### "Love Cipher Health " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 14, 2020 I love the patient rounding piece. Pros The software is easy, user friendly and like I can trend my daily progress. Cons I have no cons or issues about the product. I use it on a daily basis. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DJ Danielle J. Program Coordinator/Healthcare Navigator Hospital & Health Care ### "This product makes me effecient and clinically effective! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 13, 2020 The product does exactly what we need it to do in order to provide the best care for our patients! The Cipher Support Team are speedy to answer questions! If we think of another need or way to improve the product, they are quick to brainstorm and come up with a solution. They have a combo of clinical and technical expertise which helps develop effective tools! Pros The look of the platform is sleek and simple - user friendly! The way it allows me to manage a very large patient panel is amazing! I see exactly what I need to do each day (or days ahead- really whatever you need). We can tailor our interventions to be exactly what we needed. My team works faster and leaner. We are able to provide clinical interventions and care coordination to our patients - there's no way we can forget any of the many things we need to do (schedule post-op appointments, coordinate with home health, call the mental health provider, check on HbA1c, schedule transportation for an appointment, and so on!) Cons Really there's nothing I can think of that I would change! When our team has come up with ideas for improvement, Cipher provides us the technical support to bring our clinical intervention ideas to fruition! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EM Elizabeth M. RN Clinical Supervisor Hospital & Health Care ### "User of the Cipher calls" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 11, 2020 Pros I like that the main page tells me when they were called for follow up survey and what areas they had further questions or concerns on. The next page has most of their information to contact them. Cons I do wish that I did not have to toggle back and forth to see what the categories the patient had questions on and then their information to make the follow up call. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SL Star L. Patient Liaison/ Communications Manager Health, Wellness and Fitness ### "Patient's Perspective" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 10, 2020 Helps me to get an idea of what the pt's think about their visit before they leave the hospital which means that the review that we receive later is not a shocker to us. Pros Easy to use. Simple to move through. Questions are relevant. Doesn't take a lot of time. Cons Patients that have been discharged are still on the roster after they have left. This can often leave a record/ list of more than one person assigned to the same room during your rounding visits. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MF Matthew F. Customer Experience Consultant Hospital & Health Care ### "User Friendly Tool with Exceptional Organizational Partnership" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 6, 2020 From strategy to technical support and implementation they have shown that they are invested in the success of their clients. It has been an absolute pleasure to work with the team at CipherHealth. Pros The tools provided are extremely user friendly and geared for use by users of any technical proficiency. Administrators and supervisors can easily navigate to receive updates on key metrics and get real-time data regarding their performance. Cons As with any new technology, there was initially challenges adapting organizational processes to a new platform, and tailoring the rounding tool to meet our needs. However, the CipherHealth team has been a reliable partner through the whole process and is highly accessible to meet the needs of their clients. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LC Lauren C. Registered Nurse Liaison Medical Practice ### "Cipherhealth Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 November 5, 2020 Pros It is user-friendly and easy to navigate. It helps me keep track of which patients I saw and those that I didn't see, and how long it has been since I've seen them last. Cons Nothing. I find that CipherHealth is very easy to use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SA Salliann A. CEO Health, Wellness and Fitness ### "EVOLVE" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 5, 2020 As stated earlier, EVOLVE allowed us to capture more comprehensive information in one system that previously was captured and tabulated manually. In addition, the system allowed us to better manage staff resources by prioritizing our work based on patient need. Pros Allowed us to more effectively manage patient care. Allowed us to capture previously uncapturable data about patients access to care. Cons As with many separate application, it requires staff to operate in two systems, EMR and EVOLVE; high priority for all providers is to have systems/applications that "talk" to each other; populate each other. Reasons for choosing CipherHealth Not applicable Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/181386/CipherHealth/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)