# CipherHealth Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CipherHealth the right Appointment Reminder solution for you? Explore 16 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/181386/CipherHealth/reviews --- CipherHealth 4.8 (16) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of CipherHealth Ease of use 4.8 Customer Service 4.8 ## Showing most helpful reviews Showing 1-16 of 16 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ED Elizabeth D. Project Manager, Quality Improvement Hospital & Health Care Used the software for: 2+ years ### "Patient Outreach Post Discharge Calls & Patient Rounding Platform" June 17, 2020 5.0 Overall, I consider myself to be a legacy user. Our Hospital was one of the early clients for a very small start up company. We have been a CipherHealth partner through great growth. CipherHealth continues to be energetic, smart and find fresh, thoughtful innovations to support the healthcare industry. Pros The software was uneventful and quick to install, simple for new user training, and continues to smoothly integrate into our daily work. The product is quite flexible which enables the applications to accommodate our many diverse system needs. What I like most is that it is reliable. As manager of our installation, I am comfortable that our applications will be available and working properly. If we require new or modifications to our existing rounding scripts or voice/call adjustments the process is rapid. We have come to rely on CipherHealth products to improve our inpatient experience, reduce preventable Hospital readmissions and assist our patients with healthcare services and ongoing care in the community. Cons Personally, while not an enormous issue, my least favorite part of the software is the ad hoc reporting feature Insight which it is difficult for users to navigate unless they are very familiar with the greater product. Reason for choosing CipherHealth We felt a connection with CipherHealth's leadership and potential. We felt that the product pricing, system support and easy customization capacity would be a great fit for our organization to enhance our patient care. Review Source DJ Danielle J. Program Coordinator/Healthcare Navigator Hospital & Health Care Used the software for: 2+ years ### "This product makes me effecient and clinically effective! " November 13, 2020 5.0 The product does exactly what we need it to do in order to provide the best care for our patients! The Cipher Support Team are speedy to answer questions! If we think of another need or way to improve the product, they are quick to brainstorm and come up with a solution. They have a combo of clinical and technical expertise which helps develop effective tools! Pros The look of the platform is sleek and simple - user friendly! The way it allows me to manage a very large patient panel is amazing! I see exactly what I need to do each day (or days ahead- really whatever you need). We can tailor our interventions to be exactly what we needed. My team works faster and leaner. We are able to provide clinical interventions and care coordination to our patients - there's no way we can forget any of the many things we need to do (schedule post-op appointments, coordinate with home health, call the mental health provider, check on HbA1c, schedule transportation for an appointment, and so on!) Cons Really there's nothing I can think of that I would change! When our team has come up with ideas for improvement, Cipher provides us the technical support to bring our clinical intervention ideas to fruition! Review Source TG Teresa G. Patient Service Manager Hospital & Health Care Used the software for: 1-2 years ### "Patient Care" August 3, 2020 3.0 Okay Pros Being able to see any concerns about patient care. Cons Trying to do certain filters to make it easier for me to see areas that are most important for me. Some filters do not work. (Report to filter Review Source GB Gayle B. Director of Clinical Quality Hospital & Health Care Used the software for: 2+ years ### "CipherHealth significantly changed how we perform post-operative patient calls" November 5, 2020 5.0 CipherHealth's VOICE program has significantly reduced the resource cost that we would use if nurses were making the calls themselves. CipherHealth's customer support is amazing--they respond immediately, touch base with us monthly, suggest improvement ideas to increase our reach rates, and assist with any changes. Pros It has significantly reduced the time staff was being utilized to attempt to make patient post op calls. It also provides great reports on patient issues allowing us to see trends that can be addressed. Cons They actually have additional features that we have not used primarily because they don't really apply to our healthcare setting (we are an ambulatory surgery center vs. hospital setting). Reason for choosing CipherHealth I chose CipherHealth after meeting a representative at a national ASCA conference. Their customer service and the performa/cost savings presented to our business made them an easy choice--one that we have not regretted. Review Source AH Ann H. RN, Care Transition Nurse Hospital & Health Care Used the software for: 2+ years ### "Cipher Health Hospital Discharge follow up calls" November 17, 2020 5.0 This program is very beneficial to our patients. They are able to let us know if they have any questions or concerns. We can then assist them with their needs and potentially avoid a readmission to the hospital. Pros This software is very easy to use. I am able to easily see patient's concerns and then can follow up with them to assist them with their needs. I am able to escalate any complaints about their stay to the unit manager. It is very easy to reopen an episode if I need to add another note. It is helpful for me to also be able to see which calls are pending for the day. Cons Initially there were some glitches but these were promptly resolved. Some calls were going to patients who had been discharged to a nursing home and the OB department, who does their own calls. These were promptly resolved and there have been no other problems. Review Source SA Salliann A. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "EVOLVE" November 5, 2020 5.0 As stated earlier, EVOLVE allowed us to capture more comprehensive information in one system that previously was captured and tabulated manually. In addition, the system allowed us to better manage staff resources by prioritizing our work based on patient need. Pros Allowed us to more effectively manage patient care. Allowed us to capture previously uncapturable data about patients access to care. Cons As with many separate application, it requires staff to operate in two systems, EMR and EVOLVE; high priority for all providers is to have systems/applications that "talk" to each other; populate each other. Reason for choosing CipherHealth Not applicable Review Source MF Matthew F. Customer Experience Consultant Hospital & Health Care Used the software for: 1-2 years ### "User Friendly Tool with Exceptional Organizational Partnership" November 6, 2020 5.0 From strategy to technical support and implementation they have shown that they are invested in the success of their clients. It has been an absolute pleasure to work with the team at CipherHealth. Pros The tools provided are extremely user friendly and geared for use by users of any technical proficiency. Administrators and supervisors can easily navigate to receive updates on key metrics and get real-time data regarding their performance. Cons As with any new technology, there was initially challenges adapting organizational processes to a new platform, and tailoring the rounding tool to meet our needs. However, the CipherHealth team has been a reliable partner through the whole process and is highly accessible to meet the needs of their clients. Review Source GS Gerri S. Patient Exp Data Analytics Supervisor Hospital & Health Care Used the software for: 6-12 months ### "Oustanding Partnership" June 16, 2020 5.0 The Cipher team has been an amazing partnership. From the initial sales and pilot process, implementation and now continued support. We wanted to streamline our leader rounding process to give time back to our leaders which we've achieved. Pros Application is very user friendly which made implementation to the frontline leaders easy. Anyone that knows how to use a smartphone can use Cipher. Once familiar with the reporting, we were easily able to identify gaps in our compliance in real time. Cons Pulling reports using Evolve isn't as user friendly as the application itself but the team is always open to suggestions to improve. Reason for choosing CipherHealth Functionality, user friendly, cost, pilot terms, customer service - there are several products on the market that essentially do the same thing but Cipher had a team that stood out from the others and have continued to support us after purchase Review Source SL Star L. Patient Liaison/ Communications Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Patient's Perspective" November 10, 2020 4.0 Helps me to get an idea of what the pt's think about their visit before they leave the hospital which means that the review that we receive later is not a shocker to us. Pros Easy to use. Simple to move through. Questions are relevant. Doesn't take a lot of time. Cons Patients that have been discharged are still on the roster after they have left. This can often leave a record/ list of more than one person assigned to the same room during your rounding visits. Review Source CA CynTHIA A. Associate Director Hospital & Health Care Used the software for: 6-12 months ### "Love Cipher Health " November 14, 2020 5.0 I love the patient rounding piece. Pros The software is easy, user friendly and like I can trend my daily progress. Cons I have no cons or issues about the product. I use it on a daily basis. Review Source AB Angela B. Patient Experience Director Hospital & Health Care Used the software for: 1-2 years ### "Very good product!" June 16, 2020 5.0 Discharge phone calls Pros Cipher has worked very well for my healthcare system. It is great for our patients and very user-friendly for the patients and the nurse who does the return calls. Cons I can't think of anything I don't like about the product. Review Source KS Kiana S. Patient Care Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Good" November 17, 2020 4.0 Overall positive Pros Once you find what you need, it is fairly easy to use Cons Some functions are hard to find or less obvious and a little confusing. For example when recognizing staff, you have to find the staff first, then complete the form - however in the form it "sounds" like its asking who this person is recognizing versus THAT being the person who I want to recognize. Review Source GL Gary L. Senior Manager Hospital & Health Care Used the software for: 2+ years ### "Great tool for rounding" November 17, 2020 5.0 Pros speed of the search engine for employees and patients, interface w/ various user interfaces Cons learning curve to use the product was challenging at first. Review Source LC Lauren C. Registered Nurse Liaison Medical Practice Used the software for: Less than 6 months ### "Cipherhealth Review" November 5, 2020 5.0 Pros It is user-friendly and easy to navigate. It helps me keep track of which patients I saw and those that I didn't see, and how long it has been since I've seen them last. Cons Nothing. I find that CipherHealth is very easy to use. Review Source EM Elizabeth M. RN Clinical Supervisor Hospital & Health Care Used the software for: Less than 6 months ### "User of the Cipher calls" November 11, 2020 5.0 Pros I like that the main page tells me when they were called for follow up survey and what areas they had further questions or concerns on. The next page has most of their information to contact them. Cons I do wish that I did not have to toggle back and forth to see what the categories the patient had questions on and then their information to make the follow up call. Review Source MG Marla G. Admininstrative Nurse Hospital & Health Care Used the software for: 6-12 months ### "Staff Rounding" August 10, 2020 5.0 Convenient Pros The services and audit that I do mostly Cons The area that I want to browse in the website is not clear like staff rounding. I have to always remember the last time where I located it. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.