# Checkmate Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Checkmate the right Background Check solution for you? Explore 18 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/181402/Checkmate/reviews --- Checkmate 4.8 (18) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Checkmate Ease of use 4.9 Customer Service 4.9 ## Showing most helpful reviews Showing 1-18 of 18 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Brad K. Talent Acquisition and Pathways Manager Utilities Used the software for: 1-2 years ### "Best background checking and pre-employment screening tool on the market" January 28, 2026 5.0 Checkmate has been a fantastic addition to our tech stack, allowing our recruiters to focus more on strategic initiatives and offering our candidates an smoother, integrated experience for background and reference checks Pros The ease of use and integration with our ATS. ,The UX for candidates and TA team means a more simplified and better all round process. Quicker results and better confidence in outcomes. The customer support is excellent and the value for money is also great give the quality and speed of the background checks and references. The roadmap for future functionality and offerings is also impressive. Cons Nothing to say here as it has been a great product to help in meeting our regulatory requirements, but also offering an improved experience. My team have found it invaluable, Alternatives considered [Referoo](https://www.capterra.com/p/199675/Referoo/) Reason for choosing Checkmate User experience, ease of use, integration was seamless and the reporting functionality and dashboards were superior Switched from [Referoo](https://www.capterra.com/p/199675/Referoo/) Checkmate was a better solution for our business Review Source MW Matt W. Head of TA, Australia Defense & Space Used the software for: 6-12 months ### "Great experience! " September 12, 2025 5.0 The team are great to deal with, very personable and down to earth. The tool is easy to use, set up and manage. I'm glad I found Checkmate and will be using the tool for a long time to come. Pros I have really enjoyed how easy and accessible this tool is. With the level of security in place at my company, Checkmate have made the background checking process seamless. The UI is clean and, for the level of service, they provide great value for money. Cons I have been using the product for the last 6 months and, as yet, I've experienced no significant challenges. Anything I didn't understand during initial set-up was addressed and resolved by the superb Customer team immediately. Review Source Misty B. Bartender Restaurants Used the software for: 6-12 months ### "People info " December 27, 2020 3.0 Overall experience was ok..You can find out a lot..The money you got to pay is not worth it when it gets the info wrong on the person .But they are good about giving you the money back Pros Well I like best about this software is it is so EASY TO USE.Really common sense to use this..You can find out alot Cons What I like the least is some of the information is incorrect because a lot of the info on me was most definitely incorrect. Review Source Ethan S. Project Manager Real Estate Used the software for: 6-12 months ### "Best Addition to our Process Since We Started!" August 28, 2019 5.0 Pros Since using Checkmate, we've been able to hire more candidates, take on more clients, and most importantly spend time in more pressing areas. To date we've turned 26 referee's into candidates that we've now placed - through them showing interest and openness for new roles within the questionnaire! Cons Best addition to our process since we started! Review Source NW Nicole W. Senior Recruitment Advisor Telecommunications Used the software for: 6-12 months ### "Increased user experience and reduced follow up required" May 1, 2020 5.0 We have seen a number of benefits through CheckMate including, but not limited to cost savings, increased candidate and referee experience, reduced follow up time due to automatic reminders via email and text to candidates and referees, openness to introducing new features based on customer feedback. We have also seen an increase in completion of reference checks. Pros Ease of use for both internal users and candidates and referees has been a big positive. The mobile optimisation available to candidates and referees leads to a positive user experience. Ability to build customised reference templates for specific roles enables us to have a unique approach. CheckMate is integrated with our applicant tracking system which allows information to be available through one source. The support we have received has been fast and efficient. The CheckMate team are open to suggestions and feedback and are able to implement changes quickly. The pricing of the software is extremely competitive in the market. Cons Anything extra we have needed has been implemented through new releases over time. Review Source MT Marika T. Recruitment Team Leader Non-Profit Organization Management Used the software for: Less than 6 months ### "Excellent Product" April 29, 2020 5.0 Excellent. \[SENSITIVE CONTENT HIDDEN\] responds quickly and is able to help with any minor issue we have had with our own internal systems. More than helpful and very generous when we were trialing the product to ensure it worked for part of our organization that we were trialing it on. Pros The product is easy to use, you can customize your template and you don't spend hours of wasted time try to contact the referee as they can complete the template in the time that suits them. The time it traditionally takes for references to be completed has reduced significantly. Cons Just the number of reminder messages - but Checkmate is very open to feedback and looking to always improve processes. Alternatives considered [Xref](https://www.capterra.com/p/157672/xref/) Reason for choosing Checkmate Cost. Review Source VR Verified Reviewer Recruitment Coordinator Human Resources Used the software for: 6-12 months ### "Cost-Effective, Easy and Fast!" May 14, 2019 5.0 We hire high volume roles and we have seasonal variance so this is a great tool to assist with streamlining the process for everybody, it's easy for the candidate and referees which is important to us. Pros I really liked how easy it was to get set up and start using the system, we had urgent roles we were hiring and we could get these references completed within a few hours. The ability to control our brand was a really unique cool feature, and being able to design our questionnaires allowed me to tailor them to the unique roles we often hire. Being able to do everything via SMS and on mobile is also an awesome feature! The service was really helpful, and always available to answer any questions I had. Cons The only con was that the system didn't integrate with our recruiting system, however, this is currently being built and expected in the coming months. Review Source LH Louise H. Talent Acquisitions Manager Utilities Used the software for: 6-12 months ### "Fantastic Referencing Software" April 30, 2020 5.0 Fantastic - \[SENSITIVE CONTENT HIDDEN\] has very much partnered with us to ensure we are receiving the best possible experience and maximising the software to its fullest. Pros The ease of use of the software, the ability to integrate with our ATS system, the local and hands on account management support, and not to forgot how user friendly it is for both candidates and referee's to complete. Cons Nothing springs to mind. I think the software is brilliant and \[SENSITIVE CONTENT HIDDEN\] is absolutely open to receiving feedback on possible tweaks. Reason for choosing Checkmate The cost was a lot more affordable than other referencing software in the market and from a customer point of view I think having local support makes a huge difference too. Review Source VR Verified Reviewer Sales Engineer Information Technology and Services Used the software for: I used a free trial ### "Intuitive, Flexible, and Effective" August 26, 2019 5.0 Pros I really enjoyed how intuitive and efficient the software is to use throughout the entire process. I work in a very fast-paced environment where time is money, and Checkmate's simplicity and ease of use is a game-changer. Being able to easily and quickly create checks, and then monitor everything in a simple dashboard is great. Cons I have nothing negative to say about the software. Review Source VR Verified Reviewer Architectural Designer Design Used the software for: Less than 6 months ### "Save time, money and effort for everyone involved in the reference checking process" May 19, 2019 5.0 Pros We found Checkmate to be super efficient and cost-effective solution for streamlining the reference checking process. By using this product, we've managed to save an incredible amount of time wasted chasing both candidates and potential referees. Every aspect of the product was designed with the hiring managers, candidates and referees best interests at heart. Cons The only minor downside was that the product didn't integrate with Talent App Store, but that is a feature they are going to be rolling out later this year. Review Source maM maria auxiliadora M. tecnico judiciario Law Practice Used the software for: 2+ years ### "ótimo" August 12, 2021 5.0 grandiosa Pros pesquisa, de todos os tipos., gostaria de usar para busca minha família, se a tiver. Cons não tem, é muito bom - muito aprendi ele é autentico, obrigado. Review Source BM Brandon M. Manager of Talent Acquisition Hospital & Health Care Used the software for: 6-12 months ### "Best pound for pound reference checking software" February 26, 2020 5.0 Pros We were able to customize it to our very specific reference process. We also were able to brand it specifically to our company. Cons The price is still very affordable, but in the first few months of using we saw several price hikes. Review Source BW Brent W. Human Resources Business Partner Telecommunications Used the software for: 1-2 years ### "Making life easy " April 28, 2020 5.0 Excellent to deal with, great that they are looking at the market and seeing what else the can offer. Pros It made doing reference checks a breeze and gave them the consistency that they required. Cons N/A suits our purpose. They have also integrated into out recruitment software Review Source SB Sam B. Principle Product Designer Design Used the software for: Less than 6 months ### "Great online tool for automating reference checking" February 27, 2019 5.0 Pros The overall experience using Checkmate was extremely positive. From their easy-to-use platform to their extensive range of features; including a custom form builder, industry-specific questionnaires, mobile notification and live sharing, to their extensive report generated at the end of the process. Checkmate takes care of the entire process. All I did was enter a few details to begin with and their system did the rest. Cons To be honest, there wasn't really anything to fault about this product. Review Source MS Melanie S. HR Advisor Retail Used the software for: 6-12 months ### "Review on checkmate" May 6, 2020 5.0 Pros We find checkmate very easy to use, It makes our pre employment check process quicker, easy and more streamlined. Cons They are continuing to grow this product, offering more pre employment other then just reference checks which is great. Review Source MD Manuel D. HR Director Human Resources Used the software for: Less than 6 months ### "Referencing made easy!" May 20, 2019 5.0 Pros Saved our team a lot of time chasing referees, we recruit a lot from overseas so the ability to SMS and email them anywhere was a great help. Cons Doesn't integrate with our ATS right now, but hopefully will in future. Review Source AD Anthony D. Adviser Insurance Used the software for: Less than 6 months ### "Review" May 17, 2019 4.0 Pros Checkmate has really helped our hiring strategy, we've started conducting the checks earlier in our recruiting process, allowing us to use the checks in support of our final decision, rather than when we only reference checks upon offer. By doing so we've been able to use the insight from the check alongside other assessment tools to make more informed hiring decisions Cons We weren't able to have multiple users, however, I was told this is being developed in the coming months. Review Source VR Verified Reviewer Director Staffing and Recruiting Used the software for: Less than 6 months ### "Great product!" May 17, 2019 5.0 Pros We recruit in a high volume and high turnover workforce and Checkmate has really helped to streamline an important part of the process. It's reduced our talent teams workload and turn around time considerably. Also, being mobile our candidates and referees can do everything from their phone which is a huge help. Cons We'd like to be able to automate follow up questions if/when needed, which I believe is a feature they're looking into building Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.