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Medallia Agent Connect

Pricing for Medallia Agent Connect

4.9 (18)
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Medallia Agent Connect has 1 pricing plan

  • No free trial
  • No free version
Credit Card Required: Not provided by vendor
Discount: Information not available

Basic

$39
Pricing Model: Flat Rate
Payment Frequency: Per Month
Basic plan includes:
    Not available

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What do others say about Medallia Agent Connect pricing?

Pricing Rating
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Value For Money
4.5(18)

Pros

    Read Full Reviews Below
    Jaime Valeriano R.
    Customer Service Representative
    Consumer Services, 10,001+ employees
    Used the software for: Less than 6 months
    Overall Rating
    5.0
    Ease of Use
    5.0
    Customer Service
    5.0
    Features
    5.0
    Likelihood to Recommend
    10/10
    Reviewer Source
    Source: Capterra
    May 30, 2024

    "The Application that Helps me to Improve as a Customer Service Representative"

    Overall: Medallia Agent Connect is a helpful tool of improving agents performance. It gives us an opportunity to keep track of our key performance indicator and goals. It also gives a chance to our team leader and quality assurance team to listen to our calls and identify our strength and weaknesses, which is helpful when they will be going to give us feedback. Even though there are some times that it is down, but still it is tolerable because that rarely happens.

    Pros: What I like with Medallia Agent Connect is how real-time I got the feedbacks from the customer which includes their rating and comments to my service to them. Also, our team leader has an access to those surveys that are considered negative which is helpful when our team leader will review what happened during the call. This software is helpful on coaching with our TL too, since our leader has the opportunity to listen to our calls in advance. When the time that we will be going to have a meeting, he will share to us what are the things to improve and will share his techniques on how to make that specific interaction into a positive one. This software also gives us an opportunity to listen to our call that has audited by our quality assurance team. There is a part of the application where I can listen to the call and the feedback of our QA team is there as well, which is very helpful because I am able to reflect while listening to my own call.

    Cons: What I didn't like about it is there are some rare moments that it is not working. But for 5 months of working with my company and we are using this software daily, it is still countable as my fingers on one hand on how many did this software is not working. Kind of making me anxious when I am aware with my KPIs for a while.

    Verified Reviewer
    Customer Service
    Consumer Goods, 201-500 employees
    Used the software for: 6-12 months
    Overall Rating
    5.0
    Ease of Use
    5.0
    Customer Service
    5.0
    Features
    5.0
    Value for Money
    5.0
    Likelihood to Recommend
    10/10
    Reviewer Source
    Source: Capterra
    October 6, 2022

    "Stella help me feel like a CS Star🌟"

    Overall: It is Great helps me feel motivated everytime i Open Stella it show me a glance of a 5 stars Review and help me feel Appreciated.

    Pros: How Great it feels to Open Stella, I've never Been a competitive person since I start using this. I wanna be the Best at My CSAT and be showcasted in the Top performes in Stella :) is very user friendly and easy yo learn also You may place a profile picture that customers Will get when the are asked For feedback

    Cons: Sometimes it is a littlebit confusing on the menú part as it have the same colors so I'll Say UI design may improve a little bit more.