# Decisions Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Decisions the right Meeting solution for you? Explore 81 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/181485/Decisions/reviews --- Decisions 4.5 (81) [View alternatives](https://www.capterra.com/p/181485/Decisions/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 8th, 2026 # Reviews of Decisions Ease of use 4.3 Customer Service 4.4 ## Pros and Cons in Reviews NF Nelson F OfficeConstruction, Self-employedUsed the software for: I used a free trial. “The more engaged meetings with agenda and meeting minutes tool are great!“ December 15, 2025 LW Levon W CEOEvents Services, 2 - 10 employeesUsed the software for: I used a free trial. “The app kinda kept shutting down and glitching out at first I thought it was an error on my end and I need a reliable app if I’m gonna be doing meeting Management.“ June 14, 2026 NV Nithusha V BAHuman Resources, 2 - 10 employeesUsed the software for: I used a free trial. “The ability to automate and track decision-making processes is a game changer.“ February 27, 2025 RG Ruthie G Communications And Marketing SpecialistHigher Education, 501 - 1,000 employeesUsed the software for: 6-12 months. “The customization options are also very limited I can't integrate it with other software.“ January 6, 2025 BM Brandon M Account ManagementTransportation/Trucking/Railroad, 201 - 500 employeesUsed the software for: Less than 6 months. “Works great once you get everything inputed and the AI can help keep your time managed with efficiency.“ January 3, 2025 SK Shawnalee K Office ManagerMedical Practice, 11 - 50 employeesUsed the software for: Less than 6 months. “We only used it for maybe 3 months out of the year we paid for, because we just didn't need it.“ March 24, 2025 MH Maudie H Business Operations ManagerNon-Profit Organization Management, 11 - 50 employeesUsed the software for: Less than 6 months. “The ability to note tasks allocated and decisions made swiftly and in a trackable way really is brilliant - it makes follow up and tracking so much more straightforward.“ January 23, 2024 EB Eilean B Business Support AssistantGovernment Administration, 201 - 500 employeesUsed the software for: 6-12 months. “We cannot insist that meeting attendees access paperwork via Decisions so we have to issue an agenda and papers in the 'usual' way anyway - this mean duplication of work..“ October 18, 2023 ## Showing most helpful reviews Showing 1-25 of 81 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Deputy manager Non-Profit Organization Management Used the software for: 6-12 months ### "The only meeting management system you need " September 26, 2023 4.0 It has made our processes for meetings more efficient Pros Customizable agendas. Easy to access learning material. Good customer support. The best feature is the teams/sharepoint integration for saving and the outlook calendar integration with the add ins to manage meetings. The word minute feature is super and the task option makes it a very efficient software solution Cons It looks more complicated than it is so for not-so-tech-savy users it can be intimidating. The biggest con is that task do not automatically appear in the assigned persons calendar and is only found in tasks which is not the common time and organization method in our organization Reason for choosing Decisions Had all the integrations we liked, a user friendly format and good customer service Review Source MV Marco V. CEO Information Technology and Services Used the software for: 1-2 years ### "Very useful agenda tool" January 19, 2024 4.0 Pros I like Agenda, the possibility to create and suggest, the availabolity on every platform (Outlook, teams, sharepoint) and possibility to connect thorught different device Cons the price is too high, I cannot share agenda with no licensed user Alternatives considered [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Reason for choosing Decisions I't an integrated tool ready to use and completely integrated with Microsoft 365 Review Source AW Audrey W. Corporate Governance Coordinator Government Administration Used the software for: 6-12 months ### "too many workarounds needed" October 18, 2023 2.0 None, created more work for the same result Pros east to share agenda and attached reports once all pre work completed Cons different levels of access required ie private and public needed for our meetings and it is not simple to manage access to the appropriate documents. Work arounds or enhanced versions needed to allow online comments to be made , agenda templates unable to be shared Reason for choosing Decisions don't know, not my decision Review Source Response from Decisions October 25, 2023 Hi Audrey! Thank you so much for your feedback on your experience with using Decisions! We greatly appreciate your input, as it helps us understand how we can improve our service to better meet your needs. We understand your concerns about the complexity of managing different levels of access to private and public meetings. Simplifying the access control process is a priority for us. We would love to set up some time to discuss this with you further. If you would like to set up some time with one of our system experts, we would be more than happy to take a deeper dive into these concerns and come up with a solution for you. Your input is invaluable to us, and we take your suggestions seriously. We are committed to continually improving our platform to better serve your needs. If you have any additional ideas, feedback, or specific requirements you'd like us to consider, please don't hesitate to reach out to our support team at support@meetingdecisions.com. Your feedback plays a vital role in shaping the future of our service. Thank you for being part of our journey toward enhancing the meeting management experience RE Robert E. President Food & Beverages Used the software for: 6-12 months ### "An excellent product - easy to use and guides teams toward best practices" September 3, 2020 5.0 Implementation support was good. The product was easy to figure out during testing and issues were quickly resolved. Once implemented there has been zero downtime so far. I general am more reserved in my reviews but this is an excellent product - 5 stars! I do not work for this company and I was not solicited in any way for this review. Pros Very intuitive for users, easy to implement, tight integration with Microsoft products that we have already invested in. Cons Requires some user training (which the vendor was happy to provide). Would prefer more obvious ways for including guests in meeting agendas. Not integrated into Teams search (this is a Microsoft limitation and would apply to any similar product) Alternatives considered [Confluence](https://www.capterra.com/p/136446/Confluence/) Reason for choosing Decisions The tight integration with MS Teams, where remote meetings happen, to meeting minutes, decisions and task lists. Switched from [Confluence](https://www.capterra.com/p/136446/Confluence/) We continue to use Confluence for our knowledge base and technical manuals. We use Decisions for our meeting minutes. Review Source DM Darvin M. IT Manager Retail Used the software for: 6-12 months ### "Great Solution For Meeting Agenda and Meeting Minute Management" January 17, 2024 5.0 It has transformed how we manage and document our meetings. Pros Love the seamless integration with Microsoft 365 in a lot of different ways; calendar events, Office 365 groups, the Teams app, and file storage. Cons Do not have anything that I can think of that we do not like about it. Alternatives considered [SoapBox](https://www.capterra.com/p/232131/SoapBox/) Reason for choosing Decisions The seamless integration with Microsoft 365. Full feature set to management all aspects of meetings. They have thought of everything that I thought meeting management should do. Review Source AK Anji K. Director of Marketing & Digital Strategy Hospitality Used the software for: I used a free trial ### "Great integration for Microsoft Teams users" January 10, 2022 5.0 Decisions has a plug-in for MS teams so you can open Decisions from a tab to the left of the Teams window. You can then see your upcoming meetings as a calendar list, and add agendas to them from there. You can create agenda templates, and assign them to a recurring meeting, and members of your team can add items to the agenda in real time. You can choose to notify (or not) meeting attendees, even those outside your organisation. Onec a meeting commences, you can open the meeting minutes in Word or One Note, and when you save the minutes, you can save them into a folder in Microsoft 365. If you've set up auto-save, the minutes will auto-save as you create them. Overall pretty good so far. Pros The software integrates with Microsoft Teams making it easy for us to use when we are in online meetings. Cons The meeting minutes must be taken using Microsoft Word or One Note. This is not how we like to work. It would be better if there was the option to take minutes inside the MS Teams environment. Switched from [Hugo](https://www.capterra.com/p/195893/Hugo/) With Hugo we had to save the minutes as a PDF then email them manually from our email software. Review Source CH Chalu H. Senior Manager, Evaluation Faculty E-Learning Used the software for: Less than 6 months ### "Easy To Use, Teams Game Changer" November 13, 2023 4.0 Pros Decisions seamlessly integrate into Teams and it produces PowerPoints based on the agenda. Cons I would love a standalone Decisions App to work in . Switched from [Otter](https://www.capterra.com/p/202799/Otter/) Decisions does not require extra permissions to use in Teams and does not require to create an account on their platform. Review Source TS Torbjörn S. CDO / CISO Government Administration Used the software for: 6-12 months ### "Decisions in the public sector" September 4, 2020 5.0 Decisions supports all types of meeting forums in our organization. To be able to follow up tasks etc. through Planner strengthens our mobility in the organization. Pros Decisions integration with Teams! Can not get any better! Cons Would give us increased use if you could choose to connect it to my own OneDrive at meetings that I book in Outlook. Switched from [Stratsys Meetings](https://www.capterra.com/p/173335/RunYourMeeting/) How the information was handled, the limitation in mobility, license structure and the requirement to have to work in another platform. Review Source RN Rinor N. Productivity Engineer Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Great tool that makes corporate life easier" October 10, 2023 4.0 Pros I really like that Decisions is easy to use and that it's scalable. The way you're able to share agendas, meeting notes and files makes for seamless collaboration and traceability on taken decisions. Cons A part from a few bugs and missing features, I don't see any cons. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Added functionality and traceability, easier for all to reach. Review Source John B. Director, IT Insurance Used the software for: 6-12 months ### "Dishonest Company - Stay Away!" February 23, 2022 1.0 The company and our sales rep, \[SENSITIVE CONTENT\] , have been terrible to deal with. We paid for our first year even though we ended up NOT using the product. They automatically renewed for a second year and billed my credit card even though it was clear we weren't and had never used the product. They refused to issue us a refund. They're clearly more concerned about their bottom line than treating customers fairly. Pros Nothing positive to say about this product. Cons After initially paying for it we found it didn't work as desired so we switched to Strety. Reason for choosing Decisions It was a mistake... I wouldn't chose Decisions again ever. Review Source JAR Jade Anthony R. Admin Clerk Consumer Goods Used the software for: I used a free trial ### "A must have for your business" January 21, 2025 5.0 Pros There are many types of plan for this software, and it is user friendly. Cons So far there is nothing that I don't like. Review Source MKL Mary Kathryn L. Administrative Assistant to Executive Vice President Education Management Used the software for: 6-12 months ### "Using Decisions to simplify Meetings" October 11, 2023 4.0 Pros When using decisions I really appreciate how the different pieces can sync together. I especially love being able create a word document quickly from the meeting agenda and notes. Cons There are pieces that aren't the most user-friendly. For example when trying to figure out how to add a vote to the agenda, and then the results of the vote it took time to dig around for the procedure to do this. It wasn't as obvious as I would have liked. Review Source Response from Decisions October 25, 2023 Hi Mary! Thank you for sharing your feedback with us. We genuinely appreciate your input and strive to enhance our platform based on user experiences and suggestions. We understand your frustration in finding the process for adding a vote to the agenda and accessing the vote results. User-friendliness is our top priority, and we want to ensure that these tasks are as intuitive and straightforward as possible. We would love to offer some time with one of our system experts to go over the Voting capability and other best practices as it relates to our software. You can reach us at any time at support@meetingdecisions.com. If you have any more specific suggestions or encounter any other challenges while using our platform, please feel free to share them with us. Your insights are incredibly valuable in helping us provide a better service. Thank you for being a part of our community, and we look forward to delivering an improved experience in the future. TK Tomáš K. Marketing specialist Design Used the software for: 2+ years ### "Daily work with Decisions" January 25, 2024 5.0 Pros The service is connected to Teams. All in one place. Possibility of cooperation with other colleagues. Keeping track of the agenda and all meeting points. Easier planning of meetings. Export and assignment options. Cons Sometimes it is more difficult to track down an older meeting that has already taken place. It is not possible to filter by keyword among meetings that have already taken place. Review Source MH Mark H. CIO Hospital & Health Care Used the software for: Less than 6 months ### "CrescentCare Decisions Review" June 14, 2024 5.0 I have enjoyed using Decisions. It has certainly helped me be more organized, run my meetings more efficiently, and keep proper records of my meetings. Pros The full integration with our Microsoft environment. Cons The AI features come at an additional cost which puts almost out of range for a non-profit organization. The paid AI features aren't as robust and accurate as they should be at this point in AI development. Reason for choosing Decisions The full integration into our Microsoft environment was a major deciding factor. This integration makes it easier for end users to adopt and learn. Review Source MH Maudie H. Business Operations Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Make Meetings Magical" January 23, 2024 5.0 Pros Decisions has enabled me to easily prepare agenda, linked documents and discussion points for meetings. I can then take notes during the meeting and easily convert these to minutes. Sharing the agenda, documents and minutes is a breeze. The ability to note tasks allocated and decisions made swiftly and in a trackable way really is brilliant - it makes follow up and tracking so much more straightforward. Cons I've not yet come across anything I don't like about Decisions! Review Source YK Yann K. IT Solution Delivery Specialist Pharmaceuticals Used the software for: 6-12 months ### "My go to place for my meeting" November 20, 2020 5.0 Pros I really like that I can find all my agenda topics, attached documents and minutes in one place. The integration with Teams is perfect and save us a lot of time from sharing the agenda to the minutes. Customer service respond fast and react well to suggestions. I am a huge fan of using OneNote for publishing Decisions meetings minutes as I can find all past minutes very fast just by browsing my OneNote. I only received good feedbacks from my colleagues and will continue working with Decisions in the years to come. Cons Maybe the possibility to see all meeting held within a Teams or channel even if I wasn't part of that meeting. Since we don't invite the whole 365 Group to all meeting so that could be a problem. Except that nothing comes to my mind. Review Source TJ Titto J. Asset Performance Technician Civil Engineering Used the software for: Less than 6 months ### "First user- review " September 17, 2023 4.0 \* helps to avoid off topic discussions \* helps in meeting time management Pros \* customizing agenda template \* access permissions tool\* timer\* integration with teams and one note\* file sharing\* overall concept and structure \* fist of a kind app atheist for me Cons \* integration with teams can be improved. Review Source BC BIll C. Director of Operations Hospital & Health Care Used the software for: 1-2 years ### "Good working software" September 9, 2020 4.0 Good, we enjoy the features we use and learning the new ones with planner, we enjoy the fact that we can keep track of upcoming tasks and are able to use the software at anytime during our meetings. Pros Keeping track of daily, weekly and monthly work Cons We struggle with some issues with special invites (outsiders getting their invite) as well as if we delete a meeting (reoccurring) we lose all information from the prior meetings? Biggest issue is SPELL CHECK not in the software! :-) Reason for choosing Decisions N/A Review Source TK Tyler K. Operations Director Religious Institutions Used the software for: I used a free trial ### "Really helpful product" September 12, 2023 5.0 Good presentation, available for help and questions, and quality product. Pros It's easy to find the Agenda. There are a few ways to access it, but it's simply copied to the calendar invite. Very user friendly. Cons Setting up a template it a bit overwhelming, but manageable. Also figuring out how "Decision:" and "Task:" works has been a learning curve. Reason for choosing Decisions History and notes / file storage was helpful. Also integration into MS service, OneNote and Asana Review Source HH Halim H. Legal Administrative Assistant Legal Services Used the software for: Less than 6 months ### "Become more organize" March 5, 2024 5.0 Pros Great organization tool Convenience of generating minutes/notes etc Integrates with Outlook/Teams Layout looks great Cons Could have been simpler to set up Options are a bit hidden for instance giving permission to someone etc Review Source RK Roger K. Chair Food Production Used the software for: I used a free trial ### "Decision review august 2023" August 29, 2023 5.0 Pros Ease of use, audit and information sharing Cons Still not sure how the comments work best Review Source SN Su N. GP Health, Wellness and Fitness Used the software for: Less than 6 months ### "New user to Decisions" January 17, 2024 4.0 My experience has been good so far! But it's early days Pros I have only used this once but it seems easy to use and quite intuitive Cons You can't re-order the agenda from the editing screen. You have to go to a separate area in order to change the order. It would be better to just drag and drop the agenda items into the order you want. Also to delete them from the main screen. Reason for choosing Decisions It was recommended in an online forum I use. Review Source NG Nikolai G. Department leader Hospital & Health Care Used the software for: 6-12 months ### "Perfect tool for busy leaders " September 23, 2023 5.0 Love it! Especially the ability to delegate different agenda points to others. Pros Love the ease of use. Especially how easy it is to set up and invite to meetings, administrate and delegate tasks. Cons It can be a bit confusing to fugure out where meeting notes are stored. Review Source DS Diego S. Group Admin Higher Education Used the software for: Less than 6 months ### "A tremendously helpful tool!" April 29, 2024 5.0 Pros It is very straightforward to use, quick to create a recap, and fairly accurate when it comes to assigning actions and identifying responsible parties. Has made my job so much easier. Cons To create a meeting recap from the recording/transcript, an agenda for the meeting needs to be set up. Review Source MM Matt M. Business Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Review" September 21, 2023 4.0 Very helpful Pros Creating Agenda's, sharing agendas, integrating with MSOffice Cons Could be more user friendly, takes a while to get use to. 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