Who Uses This Software?

Activity providers globally, with time based and/or non-time based products. From ski schools to kayak tours, heli ski, ziplining, tickets, rentals, etc- our platform can handle it all.


Average Ratings

6 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Only Sky
  • theonlysky.com/
  • Founded 2016
  • United States

About Only Sky

Only Sky is a venture-backed company providing an activity booking and management platform to activity businesses, with partners across the globe. We offer a cloud-based eCommerce & management platform for time-based, non-time-based, and inventoried products. This powerful platform handles all backend operations ranging from staff scheduling, capacity analysis, pricing, and real-time reporting, all available at your fingertips on the web or mobile.


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Only Sky Features

  • Appointment Reminders
  • Automated Scheduling
  • Calendar Sync
  • Client Database
  • Group Scheduling
  • Mobile Access
  • Multi-Location
  • Online Booking
  • Online Payments
  • Recurring Appointments
  • Room Booking Management
  • Auto / Boat Rental
  • Contract Management
  • Inspection Management
  • Inventory Management
  • Late Fee Calculation
  • Maintenance Management
  • Medical Equipment Rental
  • Multi-Location
  • Online Booking
  • Rate Management
  • Recurring Rentals
  • Reservations Management
  • Scheduling
  • Short / Long Term Rental
  • Activities Booking
  • Booking Notes
  • Car Booking
  • CRM
  • Guest Management
  • Multiple Rate Plans
  • Online Booking
  • Payment Processing
  • Promotions Management
  • Revenue Management
  • Single / Group Reservations
  • Third Party Booking
  • Alerts/Notifications
  • Appointment Scheduling
  • Automated Scheduling
  • Class Scheduling
  • Employee Scheduling
  • Facility Scheduling
  • Group Scheduling
  • Multi-Location
  • Real-time Scheduling
  • Resource Scheduling
  • Room Booking Management
  • Accommodation Booking
  • Activities Booking
  • Central Reservation System
  • Coach Booking
  • Custom Packages
  • Customer Management
  • GDS / OTA Integration
  • Itinerary Creation
  • Payment Processing
  • Price / Margin Management
  • Promotions Management
  • Quote Management
  • Reservations Management
  • Vendor Management
  • Website Management
  • Central Reservation System
  • Customer Database
  • Flight Booking
  • GDS / OTA Integration
  • Itinerary Creation
  • Marketing Management
  • Payment Processing
  • Promotions Management
  • Quote Management
  • Rental Car Reservations
  • Single / Group Reservations
  • Approval Workflow
  • Expense Reporting
  • Mobile Access
  • Policy Management
  • Profile Management
  • Reminders
  • Restriction Management
  • Travel Booking
  • Travel Planning

Only Sky Reviews Recently Reviewed!


Lots of potential - still needs some work

Dec 19, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: Only Sky offers a nice eCommerce solution for small and medium size resorts and attractions that may not have the resources to implement their own online store. It is geared towards Snowsports lessons and other timed attractions, but has the capability to sell other items as well.

The software has made it easier to take and track reservations, increasing the overall efficiency of the business. It has also added some reporting tools that make tracking sales and guest data easier. We also like the client management functions, which help our staff build better relationships with our guests and improve our retention rate.

The customer support has generally been responsive, and the team does seem like they genuinely care about the product. It is nice to be able to call, Slack, or email for support.

Cons: The software has a lot of potential, but there are several issues that need to be resolved in order for it to be realized. Below are a list of several areas:

-Limited report flexibility

-Poor design for composite products - can't assign tax to specific departments, unable to do fixed dollar allocations, etc.

-Cumbersome system to assign lessons/activities to staff

-Cumbersome scheduling system for staff

-Requires multiple staff profiles for different disciplines - ski, snowboard, telemark, etc.

-Limited information on the dashboard and no options to customize

-Client management functionality requires sharing guest contact info with staff

-No easy progress report system

-No guest survey functionality

-Current eStore layout is confusing for some guests. New layout should be better.

-Inventory/capacity management needs some serious work to allow more control over individual products.

-Punch pass process cumbersome for guests.

-Hard to modify some itineraries.

Overall, the software shows a lot of promise, but feels like it was designed without a lot of input from someone who has worked on the front lines of a resort in a management capacity. I would strongly encourage them to consult with a resort/snowsports management professional in some capacity to refine the design to better withstand real world uses.

Overall: Though the list of cons seems to be a lot longer than the list of pros, we are mostly pleased with the software. It has given us the ability to more efficiently manage our business, and the model of charging a service fee to cover the costs is great. The Only Sky team has been responsive to issues and have provided some of the best support I have encountered. Overall, I believe that this software has a lot of potential, but it's not quite ready for a high-volume or complex operation in the current iteration. I look forward to seeing the positive changes that occur over this season.

Vendor Response

by Only Sky on December 20, 2018

Hi there! Thanks so much for taking the time to leave a review.

Our new reporting rollout, which is currently in progress, should help alleviate any of your current issues.

We do offer progress card functionality post activity for your instructors/guides. Your account manager should be able to help you learn how to use this tool!

We appreciate the rest of your feedback and listings in the cons section and will continue to build these requests into our product roadmap.

Thanks again!

Love Only Sky

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: As a ski school director I can get a good picture of what is happening everyday. Only Sky has given me the ability to assign guests to the correct instructor based on their age and ability type.Th

Cons: The definition of roles to each of my staff. I need the ability to customize who can do what more efficiently.

Overall: Only Sky has even us the ability to almost double the amount of lessons we did last year by giving us the ability to manage instructor availability efficiently.

Vendor Response

by Only Sky on December 19, 2018

Thank you! We love to hear that we were able to almost double your amount of lessons from last year. We appreciate the feedback, and will be sure to build out more defined user roles in our roadmap. :)

no reports , information on different forms

Dec 19, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

3 / 5
Customer Support

1 / 5
Value for Money

Pros: its potential.

Cons: no reports for managing ski school. allergies incomplete and levels not filled in or reported on one location . You have to go through each guest to get experience level and food allergy information . Checking over 200 entries is tedious and time consuming. This information needs to be on one report. Reports must be searchable by name ,event and date for this platform to be usable to assign classes and instructors together and track their activities.

I'd suggest: Event,event start date, age ,first and last names , parent names, skill levels and pertinent emergency information such as allergies flagged somehow or noted in guest event reports .

Overall: not usable at this time to schedule large mutiweek groups . I can use a pen and paper and do better right now .

Vendor Response

by Only Sky on January 03, 2019

Hello Garry,

Thanks for taking time to leave a review. I am sorry to see that you have been disappointed with your experience so far.

There are definitely several items from your cons list that can be addressed immediately with your Account Manager who can help you find the various reports that we do offer for managing your ski school. These include guest data reports, instructor assignment reports, financial reports and more.

Additionally, your guests experience level and allergy can be collected by setting up corresponding guest questions. The reports should be fully searchable when opened in tools like Microsoft Excel.

We'd love to walk you through our reporting tools. Additionally, your account manager would be delighted to share best practices in our scheduling tools for multi week programs.

We'll be reaching out to help coordinate this with you shortly!

Easy to use and super helpful

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I am not great with technology - Only Sky makes it easy! I feel confident explaining the system to my employees. The Only Sky team is also incredibly helpful with any questions or concerns that may come up. I would highly recommend this software as you get a great product with great people.T

Cons: I can't think of any cons - everything has been top notch.

Overall: This software allows for a more streamlined product and user experience. Also the customization is great and it has helped cut down on excessive work with an easy to use process.

Vendor Response

by Only Sky on December 19, 2018

Thank you Janel! We are excited about this partnership, it's been wonderful getting to know your team. Happy to hear that we've been able to cut down your workload without any added stress!

Only Sky review

Jan 02, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: online booking

calendar overview

share planning with instructors

Cons: no flexibility on modify booking once made

total revenue not accurate according to real booking

Overall: more online booking revenue

every instructor can check their planning on mobile

Vendor Response

by Only Sky on January 04, 2019

Hi Fabrizio!

Thank you for your review! We take feedback from our partners very seriously and are constantly looking for ways to improve our system. We are delighted to hear that the online booking revenue has grown for you and your instructor scheduling has been enhanced!

We would love to help clarify a few things for you regarding modifications and reporting.

Itineraries can be modified through two ways. The first is if the payment was processed through Only Sky. To complete a modification, find the corresponding itinerary on the dashboard, click on it (to open more information) and select the Modify button.

We offer several reports that can be accessed directly from your site (Financial Reports, Guest Reports, etc). Running the Base Fiscal Report will provide you with a comprehensive breakdown of all of the bookings entered in the platform.

Thank you again for leaving us a great review and I hope some of this additional information alleviates some of the troubles!

Excellent solution to booking online ski/sb lessons

Dec 15, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Developed by a great team that cares highly about customer interaction and ensuring that their customers are fitted with a solution that works for their business operations.

Cons: Needs more in-house support for Siriusware integration.

Vendor Response

by Only Sky on December 19, 2018

Thanks for the review Sean! Customer success is our priority, and it's great that we found a fitting solution for your business. We will also continue to implement more advanced support for Siriusware integration.