--- title: "Blazeo Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Blazeo Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/181555/ApexChat/" page_type: "product" language: "en" --- # Blazeo Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Blazeo ## What is Blazeo? Blazeo is an lead conversion platform. As a tech-enabled services business, the services we provide include lead capture, lead qualification, appointment setting, and retainer signing. The tools we use to do this include live chat, voice call centers, virtual assistant, and SMS communications. The tools we provide are highly customizable, allowing our services to grow as our clients expand. Our industry trained agents provide expertise for each customer, 24/7. We aim to be the most support-centric, comprehensive solution for our customer in our niche. ## What is Blazeo used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Chatbot](https://www.capterra.com/chatbot-software/) Top alternative Featured Overall rating Based on 14 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $49 Other, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Blazeo?[Manage this product listing](https://www.g2.com/products/blazeo/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Blazeo 4.8 (14) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $49 Other, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (14) Ease Of Use 4.6 (16,466) Value For Money 4.8 (12) Value For Money 4.6 (11,516) Customer Service 4.8 (12) Customer Service 4.7 (10,729) ## Blazeo alternatives [4.7 (32)](https://www.capterra.com/p/10031687/Text/#reviews) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) [4.7 (16,466)](https://www.capterra.com/p/180345/WhatsApp/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180345/WhatsApp/) [LiveChat](https://www.capterra.com/p/62194/LiveChat/) [4.6 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/62194/LiveChat/) [View all alternatives](https://www.capterra.com/p/181555/ApexChat/alternatives/) ## FAQs about Blazeo Overview ### Which roles and teams benefit most from Blazeo? Blazeo is most used by marketing leaders, business owners, executives, sales teams, and legal professionals who need stronger lead engagement and follow-up. Marketing teams use it to automate outreach and improve conversion, while sales, law office staff, and company leaders rely on it to streamline client communication and support growth. Answer based on 14 reviews Overview ### What company size and specific industries is Blazeo built for? Blazeo is designed for businesses with steady monthly website traffic that use lead information to schedule appointments, as well as marketers who resell white label chat. It fits small to mid-sized companies in lead generation, sales, and service-based sectors that depend on website inquiries and appointment setting. Features and Usability ### What are the key features of Blazeo? Blazeo includes live chat, chatbot, autoresponders, and proactive chat for real-time customer messaging. It also offers CRM, lead capture, website visitor tracking, and transcripts/chat history. Additional features include multi-channel communication, reporting/analytics, knowledge base management, geotargeting, single sign on, and third-party integrations. Getting Started and Support ### What training and onboarding options does Blazeo offer? Blazeo provides live online sessions, webinars, documentation, and videos for training and onboarding. Live online sessions and webinars support guided instruction, while documentation and videos give teams written and visual reference material for self-paced learning and review. Getting Started and Support ### What customer support options does Blazeo offer? Blazeo provides a knowledge base, phone support, 24/7 live rep, and chat. Support experiences are not described in reviewer feedback here, so no user sentiment on response times or helpfulness can be confirmed from the available data. ## Features AI summary Based on 6,967 Live Chat reviews Capterra reviewers highlight these as the features buyers care about most when choosing live chat software: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) Blazeo supports **Chat/Messaging** and **Multi-Channel Communication**, so teams can manage conversations across channels and respond to customers through a central system. However, it does not offer **Real-Time Notifications**. Instead, it provides other important capabilities that reviewers also value, including **Real-time Consumer-facing Chat** (**43%**), **Mobile Access** (**44%**), and **Transcripts/Chat History** (**36%**). These features help businesses stay connected with customers, keep conversations accessible on the go, and review past interactions, allowing teams to respond faster and maintain better service continuity. Real-time Consumer-facing Chat 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers Mobile Access 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Transcripts/Chat History 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Canned Responses 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Shortcuts for inputting frequently used messages Customizable Branding 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding Proactive Chat 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Copy on the page or chat window encouraging the user to engage with the chat option Blazeo 26 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - API: Application programming interface that allows for integration with other systems/databases - Autoresponders: Create and automatically send premade copy in response to customer messages - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - Geotargeting: Geographic location of visitors determines behavior of the software - Lead Capture: Automatically identify and save contact information of potential customers - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Single Sign On: Allow users to access multiple services after entering their login credentials once - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents --- Get Advice We can help you find the software with the features you need. Features 4.8 (14) 4.8 Based on 14 reviews ## Pricing Value for money 4.8 (12) Basic $49.00 Other,Per Month Value for money 4.8 (12) 4.8 Based on 12 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (12) 4.8 Based on 12 reviews ## User reviews Overall rating 4.8 Based on 14 reviews Filter by rating 5(11) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent KC Kevin C. Managing Attorney Law Practice ### "Great service!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 17, 2022 Pros Every time that I am approached for a change, I say no and that I am happy with Apex, they do great work and to me have a superior product. Cons There's nothing that I did not like , great product and amazing customer service and support, extremely prompt. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DF Delaney F. Legal Assistant Law Practice ### "Helpful - Not a Good Fit for Us" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 April 7, 2021 Apex helped us reach more online leads, and it also allowed our website to be more interactive for potential clients. However, the cost was a bit high, and there was a lack of customization and a lack of storing information for the overall reviews. Pros Apex allowed multiple email notifications as well as phone notifications when the software is used on the website, and it has friendly operators. It also allows direct call-in to the office number if linked and during business hours. Cons The emails could be confusing, and the operators are not very customizable to the needs of different types of businesses. There also could be a lack of information retainment for reviewing overall. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RV Romane V. owner Marketing and Advertising ### "A good chat tool with 24/7 agent availability" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 26, 2019 Pros The 24x7, 365 access to agents and how they are specialized in different industries.. Cons I can't really customize it myself and the customized features are limited as well. For example, I would like a round icon on the website verses the rectangle bar. The billing is a bit odd too. Sometimes you get an email about one cost and when you click into it, it's another cost. Alternatives considered [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Reasons for choosing Blazeo It integrated with my marketing outsource provider. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DK Douglas K. Attorney Legal Services ### "High Value Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 14, 2019 I appreciate the knowledgeable people who answer the chats; the prospects seem satisfied. Also, it is great that I only pay for actual "sales" leads .. and they do a fine job of distinguishing leads from general inquiries. Pros set up was quick for my web hosting provider, and worked from day 1. Cons what's not to like? the software is installed on my website and works as advertised. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JT Jim T. Owner Law Practice ### "I love ApexChat" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 14, 2019 Excellent! Pros I love ApexChat. I receive transcripts of the calls so I can see that entire conversation. The ApexChat agents are fantastic! The popups work flawlessly. One of the best decisions I have made. Cons None. I have not found anything that I did not like Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. HP Hank P. Owner/Consultant Marketing and Advertising ### "A great product!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 13, 2019 I recommend ApexChat to my website clients to help stop the shopping process on their sites and increase conversions of users to take an action and contact the business. Most of my clients are small law practices and all have seen a very good return on their investment with ApexChat. Pros ApexChat is a fantastic product that I recommend to most all of my clients. The implementation is very easy and streamlined, the support is great and the product it self is at the top of the industry. Cons I have no complaints about ApexChat. They have exceeded my expectations. Reasons for choosing Blazeo Price, my experience with the sales teams and the customer support of Apex. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CW Courtney W. Admin Legal Services ### "A great chat service for our website." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 29, 2019 Apex Chat has helped us by outsourcing many customer service related questions directly on our website. Pros Apex Chat easily converts your website visitors into potential customers. After the initial setup, it has been a huge time saver for our small firm. Apex Chat is easy to use and the pricing is very affordable. Cons In the beginning, we were charged for a few sales that were not accurate. Apex Chat immediately credited our account and updated our script, problem solved! Reasons for choosing Blazeo Recommended by our website vendor. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KC Kali C. Inside Sales Rep Construction ### "After Hours Relief" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 July 25, 2019 ApexChat has been a "set it up and go" kind of service for us. We don't have to worry about it. It is integrated with our CRM, Marketsharp, so all of our leads are in the system when we show up every morning. It couldn't be any easier. Pros I like that ApexChat continues to gather leads for our company even after we've left the office for the day. Also, in this day and age, a lot of people prefer to interact online. ApexChat allows those people to do just that while reaching out to our company for a free estimate. Cons It was somewhat difficult to reach someone in sales, initially, but once we got going, the customer service has been great. Reasons for choosing Blazeo We decided to go with a company who would collect our leads but allow us to control scheduling. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JC Jesse C. Marketing Manager Construction ### "A great tool!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 26, 2019 Pros The team at Apex are great! Easy setup and a great price. A no brainer for someone looking to set up an easy chat feature for their website! Cons Nothing. Its an easy to use program that works. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SP Sailesh P. President Security and Investigations ### "Satisfied Client" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 21, 2019 With ApexChat, my website is available 24/7 to get leads, queries, ​and connects. Pros Extremely easy to set up​ and go. Value for money. Cons None so far.​ It is a great service. Works like a charm. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/181555/ApexChat/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.