Who Uses This Software?

The best fits are businesses that maintain steady monthly website traffic and use lead information to set appointments. We also partner with marketers who are interested in reselling white label chat.


Average Ratings

4 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • ApexChat
  • www.apexchat.com/
  • Founded 2008
  • United States

About ApexChat

ApexChat has been providing a complete Live Chat solution for businesses since 2008. Over 6,500 businesses rely on ApexChat today. Unlike most Live Chat providers ApexChat not only offers software, but industry trained Live Chat operators behind the software. Our objective is to boost web lead conversions.


ApexChat Features

  • Canned Responses
  • Customizable Branding
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking
  • Code-free Development
  • Contextual Guidance
  • For Developers
  • Intent Recognition
  • Multi-Language
  • Omni-Channel
  • On-Screen Chats
  • Pre-configured Bot
  • Reusable Components
  • Sentiment Analysis
  • Speech Recognition
  • Speech Synthesis
  • Virtual Assistant

ApexChat Reviews Recently Reviewed!


Excellent tool for law firms

Apr 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: There are a lot of chat services to choose from and we've used several of them. Apex has become our goto provider when our clients need chat on their website. A big part of this is their customer service. Response time is almost always within one business day and quite often within hours. We have had representatives from the Apex team join us on client calls as consultants to help discover the best solutions for them. Apex cost is less than other services we've tried and we've had the same or better results.

Cons: We rely solely on Google Analytics for reporting on chat performance. While this gives us some great insights we would like to see more native reporting within Apex.

Overall: I've been working with the Apex team for several years and we have come to know some team members as well as any service providers we work with. We have had some unique situations that we needed support with and have always gotten the response we need including from the owners. As an agency the most important thing is results for our clients and we've achieved that with Apex.

Easy to use and a good price

Apr 01, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I have text notifications sent to me so I can respond sooner to inquiries.

Cons: We have several practice areas so it can be difficult for the chat operator to know what is a good lead and what isn't sometimes

Overall: Anytime I've gotten a lead that was categorized incorrectly, my account executive responded quickly to fix the situation. I've also had custom scripts written so visitors feel like they are getting more personal service. I really like this feature.

ApexChat Review

Apr 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ability to capture calls immediately, be notified of pending engagements and great advertising for our company

Cons: There is nothing at this point that is negative

Great Managed Chat Solution

Mar 29, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Our clients love the pay-per-lead pricing model. Their chat team is also very knowledgeable and professional.

Cons: The client onboarding process is a little clunky, but it really isn't an issue.