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Guardhouse delivers an operational and back-office suite, custom-built for security companies, brings all your manpower operations onto one platform. From smarter Scheduling and Guard Tracking to integrated Payroll and Invoicing, Guardhouse is guaranteed to save your business time and money. We know security is a margin game, so play to win. Make better decisions, improve customer experience and drive profits.
Provider
Guardhouse
Located In
Australia
Foundation
2018
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
iOS, Android
Training
Live Online, In Person, Documentation, Webinars, Videos
Support
24/7 (Live rep), Phone Support, Email/Help Desk, Chat, FAQs/Forum, Knowledge Base
Content Source: Guardhouse
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Guardhouse Reviews
Pros
Generally really good, we have our first and main contact on speed dial and he is always happy to help and answer any queries.
Integration into our business was smooth, we had and still have ongoing support from the team who are happy and capable to assist with any issues or changes we desire.
Guardhouse has many amazing functions. It has helped us to not only efficiently roster security operatives, but ensure they are always compliant, thanks to the live license checks through SLED.
The ease of use for administration and users of Guardhouse is wonderful, and the customer service and support is second to none.
Cons
The thing that is annoying is that i cant change someone Email address.
We went from paper to electronic. It was difficult for some of our staff to use at first.
As with most applications these days, it is online, so if there is internet issues, it can be hard to access, but that is in no way a fault of Guardhouse.
The ability for Management to sign guards in or out from a mobile device to a shift. In case guard is in a mobile dead zone).
"Highly Recommend"
Overall: I enjoy using Guardhouse and working with the GH Team.
Pros: Given my role using Guardhouse, I particularly like the reports on offer and the skill matching feature, it ensures compliance across all our sites. The support from the GH team is also wonderful, they accept feedback and turn around time of any requests/questions is fast and helpful.
Cons: As with most applications these days, it is online, so if there is internet issues, it can be hard to access, but that is in no way a fault of Guardhouse.
"Great customer service "
Overall: helpful with a very hands-on approach to dealing with customer questions
Pros: the instant response that you receive when you have a question
Cons: nothing - great system, great customer service
"Problem fixing an issue."
Overall: Very pleased with how they kept me in the loop.
Pros: Quick results & they kept me updated on the progress.
Cons: There is nothing to complain about I was looked after all the way.
"Essential and Efficient: Guardhouse Transforms Our Operations"
Overall: Guardhouse has been a valuable tool for our team, transforming our scheduling, reporting, and payroll processes. The platform's real-time reporting and mobile accessibility allow us to respond quickly to incidents and keep our guards informed on the go. It has significantly reduced administrative time, enabling us to focus on delivering top-notch service to our clients. While there's a learning curve initially, the benefits quickly outweigh it, making Guardhouse an essential part of our operations!
Pros: Guardhouse has streamlined our scheduling, incident reporting, and communication, making workforce management efficient and responsive. The mobile accessibility for guards and real-time reporting keeps our team connected and informed, enhancing service quality and simplifying payroll integration.
Cons: Guardhouse has occasional mobile app bugs.
"Review about Guard House "
Overall: Its Great , and saves me time
Pros: Rosters features you can upload rosters weeks in advance
Cons: The thing that is annoying is that i cant change someone Email address