--- title: "Canary Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Canary Software - reviews, pricing plans, popular comparisons to other Hospitality Property Management products and more." source_url: "https://www.capterra.com/p/181620/Canary/" page_type: "product" language: "en" --- # Canary Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 18, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Canary ## What is Canary? Trusted by more than 20k hoteliers worldwide, Canary's award-winning Guest Management System helps hoteliers at all types of properties — from luxury to limited-service — improve staff efficiency, drive more upsell revenue, increase guest satisfaction and more. Canary's platform provides hoteliers with a variety of must-have solutions, such as Contactless Check-In/Checkout, Digital Upsells, Guest Messaging, Digital Authorizations & Contracts, and Digital Tipping. No app downloads required. ## What is Canary used for? [Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/) Top alternative Featured Overall rating Based on 18 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $99 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Canary?[Manage this product listing](https://www.g2.com/products/canary-technologies/claim_requests/new?auto=true) ## Canary Overview Updated September 2026 AI summary Canary is a cloud-based hospitality property management solution designed for organizations of all sizes. It focuses on guest-facing operations and property workflows, providing features such as customizable templates, inventory management, electronic and multi-party signature, access controls, and mobile access. Teams use Canary to coordinate daily service delivery, guest communication, and operational collaboration across hotel functions. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Canary 4.9 (18) VS. [4.2 (1,331)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting Price $99 Flat Rate, Per Month Starting Price $31.1 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (18) Ease Of Use 4.0 (1,319) Value For Money 4.8 (17) Value For Money 4.1 (1,194) Customer Service 4.9 (17) Customer Service 3.9 (1,183) ## Canary alternatives [4.2 (2,073)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.2 (1,132)](https://www.capterra.com/p/123794/Fishbowl/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars Highest Rated [4.7 (689)](https://www.capterra.com/p/162588/HoneyBook/reviews/) Starting price $36.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [PayPal](https://www.capterra.com/p/207944/PayPal/) [4.6 (26,663)](https://www.capterra.com/p/207944/PayPal/reviews/) Starting price $0.29 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/207944/PayPal/) ## FAQs about Canary Overview ### Which roles and teams benefit most from Canary? Canary is most used by hotel operations teams, including front desk staff, guest services managers, and general managers, who streamline check-in, guest communication, and daily service delivery. Sales, reservations, and events teams use it to coordinate bookings and guest requests, while accounting and administrative leaders benefit from smoother workflows and better operational visibility. Answer based on 18 reviews Overview ### What company size and industries is Canary built for? Canary is built mainly for small hospitality businesses, with 72% of reviewers from small companies and 83% from Hospitality. It serves hoteliers across luxury and limited-service hotels, motels, resorts, casino hotels, vacation rentals, inns, and bed-and-breakfasts, with some use in healthcare and travel, often for payment processing. Answer based on 18 reviews Features and Usability ### What are the key features of Canary? Canary offers access controls and permissions, authentication, and data security for document handling. Core capabilities include electronic signature, multi-party signing, mobile signature capture, file sharing, and audit trail. It also includes customizable branding and templates, inventory management, order management, catalog management, mobile access, and team collaboration. Integrations ### Which third-party tools and platforms does Canary integrate with? Canary integrates with OPERA Cloud Property Management and Opera for reservation management and front-desk workflows. These two hotel platform integrations cover the core systems named in reviewer mentions and reflect Canary’s connection to property management and guest service operations. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does Canary offer? Canary provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided learning, while documentation and videos offer written and visual reference materials for self-paced review and feature setup. Getting Started and Support ### What customer support options does Canary offer? Canary offers Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. These channels give users several ways to seek help, but no reviewer feedback is available here to describe response times, helpfulness, or recurring support issues. ## Features AI summary Based on 2,081 Hospitality Property Management reviews According to Capterra reviewers, these are the features buyers prioritize most when evaluating hospitality property management software: - **Reservations Management** (**63%** of reviewers rated this feature as critical) - **Calendar Management** (**64%**) - **Online Booking** (**58%**) Canary is positioned around other hospitality operations capabilities rather than these reviewer-prioritized features. Its feature set is geared toward guest-facing and property workflow functions, giving teams a way to manage day-to-day service interactions, improve communication, and support smoother hotel operations across the guest journey. Customizable Branding 4.9 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding Customizable Templates 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements Inventory Management 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Guest Experience Management Capture guest experience at a granular level and utilize data to deliver tailored services Canary 9 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Guest Experience Management: Capture guest experience at a granular level and utilize data to deliver tailored services - Inventory Management: Track and manage inventory levels to maintain proper supply - Mobile Access: Access software remotely via mobile devices - Multi-Property: More than one location - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data --- Get Advice We can help you find the software with the features you need. Features 4.8 (18) 4.8 Based on 18 reviews ## Pricing Value for money 4.8 (17) Basic $99.00 Flat Rate,Per Month Value for money 4.8 (17) 4.8 Based on 17 reviews ## Integrations [ HotelKey](https://www.capterra.com/p/198632/HotelKey-PMS/)[ Visual Matrix PMS](https://www.capterra.com/p/24111/Visual-Matrix-PMS/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (17) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (17) 4.9 Based on 17 reviews ## User reviews Overall rating 4.9 Based on 18 reviews Filter by rating 5(17) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AV Andrea V. Guest Service Manager Leisure, Travel & Tourism ### "Saving grace!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 11, 2024 This is by far the easiest and best program I have ever used. Pros Canary is the easiest way to communicate with guests. We can focus on our guests independent needs and requests prior to arrival. Cons I am not a fan of the fact that when they submit their Canary it is not in alphabetical order. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CT Chaahat T. Sr Conference and Events Executive Hospital & Health Care ### "Feedback for canary" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 10, 2024 Now my guests feel much secured and peaceful with sharing the card details which was difficult in the past Pros Canary is user friendly and saves the guests from the cyber threats which is one of the important reasons most of the companies have switched to canary. Cons Adds one extra step for cc authentication which is actually good in terms of security.. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LC Loralei C. Reservations Agent Hospitality ### "Making contactless check-in secure and easy!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 January 9, 2024 Pros It makes contactless check-in fast and secure for the guest. This really helps with late night arrivals. Cons I do not have any complaints about the system. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CR Carlos R. Front Desk Hospitality ### "Very effective and easy to use " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 January 9, 2024 Pros Canary offers the ability to send messages to guest directly and allows guest to request certain services right off their phone. It is very easy to use and there are rarely any issues using this software Cons The least liked feature about Canary is the photo capture of guest ID which sometimes are submitted blurry which does not allow for employees to write down personal information properly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CC Catherine C. Director of Sales Hospitality ### "Frees Up My Time and Helps My Clients" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 9, 2024 Pros Canary has made my work life so much less stressful by taking away the worry of having guest credit card information in my possession. I've been doing this for over 20 years and have never felt more comfortable with a payment process system. Thank you! Cons It changed a little a few months ago. I was a little thrown off by that. I now see that the changes made it even easier to use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ME Mollie E. BD Hospitality ### "Safe CC Authorizations" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 January 9, 2024 Pros Fraud Prevention: Verifies card authenticity, reducing the risk of fraudulent transactions. Customer Confidence: Instills trust by showcasing a commitment to security. Cons No Complaints at this time - maybe have properties a required choice every time Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KL Katie L. Sales Manager Hospitality ### "5 star review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 9, 2024 Pros It's super easy - user friendly and efficient! Cons Nothing! Truly a seamless, contactless solution for daily needs Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TB Tosha B. General Manager Hospitality ### "Canary User" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 9, 2024 Overall I am satisfied. Great system to have. Pros Security fraudulent checks. Helps with scammers. Cons Submits if guest doesn't enter an from date Switched from [Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Better security check for scammers/ fraudulent Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RA Riley A. Sales Coordinator Hospitality ### "Makes Life Easier" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 9, 2024 Pros The thing I like most about the Canary services is how user friendly the website is. Cons Nothing comes to mind, my Resort has been using Canary for quite some time now and we never experience any issues. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BM Boris M. Sales Manager Hospitality ### "Canary Effectiveness" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 9, 2024 Excellence and reliability. Efficient and secure. Pros Simplicity and friendly connectivity with users Cons There is really nothing to dislike about Canary Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/181620/Canary/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.