# Canary Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Canary the right Hospitality Property Management solution for you? Explore 18 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/181620/Canary/reviews --- Canary 4.9 (18) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Canary Ease of use 5.0 Customer Service 4.9 ## Showing most helpful reviews Showing 1-18 of 18 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BW Benjamin W. Hotel Manager Hospitality Used the software for: 1-2 years ### "Increase Guest & Employee Satisfaction! " January 9, 2024 5.0 Great! Awesome team to work with. Easy to install and talks to our PMS. Pros Ability to connect customers with staff who can deliver on their requests. Cons Nothing really. It is a great solution! Alternatives considered [Kipsu](https://www.capterra.com/p/210183/Kipsu/) Reason for choosing Canary More options to communicate with guests and solve issues Review Source TB Tosha B. General Manager Hospitality Used the software for: 6-12 months ### "Canary User" January 9, 2024 5.0 Overall I am satisfied. Great system to have. Pros Security fraudulent checks. Helps with scammers. Cons Submits if guest doesn't enter an from date Switched from [Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Better security check for scammers/ fraudulent Review Source CR Carlos R. Front Desk Hospitality Used the software for: 1-2 years ### "Very effective and easy to use " January 9, 2024 4.0 Pros Canary offers the ability to send messages to guest directly and allows guest to request certain services right off their phone. It is very easy to use and there are rarely any issues using this software Cons The least liked feature about Canary is the photo capture of guest ID which sometimes are submitted blurry which does not allow for employees to write down personal information properly. Review Source PS Pamela S. Accounting Manager Real Estate Used the software for: 1-2 years ### "Canary Technologies is the best!" January 9, 2024 5.0 Overall, we love Canary, it really has been helpful in what we do and what our goals were for our time share guests. The guests seem to really enjoy the ease too! Pros Since the time of Covid, our company needed a way to improve how we interact with our guests in the event we cannot be there with them live and in person. This does just that task and its very convenient. Cons There is ONE thing I don't like and that is the use of my phone. I can't get canary to just have guests text my phone their their added phone number and Canary needs an app! I have to use a web browser on my phone to send messages if I am on the go and its not mobile friendly. Review Source KR Keaton R. Director of Sales Hospitality Used the software for: 2+ years ### "Worth It in all Capacities" January 9, 2024 5.0 Overall extremely pleased with it. Feel like I can't do my job without it now. Pros I love the fact that my life can stay organized for contracts and authorizations in the sales world Cons It is a little costly but worth it in my opinion. Review Source KB Kasi B. Front Desk Clerk Hospitality Used the software for: 2+ years ### "Cut your normal check in time in half" June 27, 2022 5.0 Pros Canary makes it easy for our guests to get a lot of the check-in process done before they get to us! This includes adding vehicle info and uploading their photo Identification and their digital signature! And even request extras they may need while staying with us. This makes it to where when they get to our location, All they need is to pick up their key at the front desk and they are all checked in!! Cons Canary makes everything so simple to use, I don't believe there is anything not to like about this software! Review Source AV Andrea V. Guest Service Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Saving grace!" January 11, 2024 5.0 This is by far the easiest and best program I have ever used. Pros Canary is the easiest way to communicate with guests. We can focus on our guests independent needs and requests prior to arrival. Cons I am not a fan of the fact that when they submit their Canary it is not in alphabetical order. Review Source LC Loralei C. Reservations Agent Hospitality Used the software for: 1-2 years ### "Making contactless check-in secure and easy!" January 9, 2024 5.0 Pros It makes contactless check-in fast and secure for the guest. This really helps with late night arrivals. Cons I do not have any complaints about the system. Review Source CC Catherine C. Director of Sales Hospitality Used the software for: 2+ years ### "Frees Up My Time and Helps My Clients" January 9, 2024 5.0 Pros Canary has made my work life so much less stressful by taking away the worry of having guest credit card information in my possession. I've been doing this for over 20 years and have never felt more comfortable with a payment process system. Thank you! Cons It changed a little a few months ago. I was a little thrown off by that. I now see that the changes made it even easier to use. Review Source AM Anita M. Catering manager Hospitality Used the software for: 1-2 years ### "Great service" January 9, 2024 5.0 very vey good, ususally it takes a lot for me to admit that Pros very user friendly, very easy and clear, good quality program Cons at this point did not see anything that would bother me when using it Review Source KL Katie L. Sales Manager Hospitality Used the software for: 2+ years ### "5 star review" January 9, 2024 5.0 Pros It's super easy - user friendly and efficient! Cons Nothing! Truly a seamless, contactless solution for daily needs Review Source CT Chaahat T. Sr Conference and Events Executive Hospital & Health Care Used the software for: 6-12 months ### "Feedback for canary" January 10, 2024 5.0 Now my guests feel much secured and peaceful with sharing the card details which was difficult in the past Pros Canary is user friendly and saves the guests from the cyber threats which is one of the important reasons most of the companies have switched to canary. Cons Adds one extra step for cc authentication which is actually good in terms of security.. Review Source BM Boris M. Sales Manager Hospitality Used the software for: 1-2 years ### "Canary Effectiveness" January 9, 2024 5.0 Excellence and reliability. Efficient and secure. Pros Simplicity and friendly connectivity with users Cons There is really nothing to dislike about Canary Review Source RA Riley A. Sales Coordinator Hospitality Used the software for: 2+ years ### "Makes Life Easier" January 9, 2024 5.0 Pros The thing I like most about the Canary services is how user friendly the website is. Cons Nothing comes to mind, my Resort has been using Canary for quite some time now and we never experience any issues. Review Source ME Mollie E. BD Hospitality Used the software for: 6-12 months ### "Safe CC Authorizations" January 9, 2024 5.0 Pros Fraud Prevention: Verifies card authenticity, reducing the risk of fraudulent transactions. Customer Confidence: Instills trust by showcasing a commitment to security. Cons No Complaints at this time - maybe have properties a required choice every time Review Source AL Angelique L. Guest Services Manager Hospitality Used the software for: 6-12 months ### "Credit card authorization form" January 9, 2024 5.0 Pros Canary is easy, fast and very user friendly. Cons I like everything about Canary, we use it daily and are very satisfied Review Source CK CHRISTINE K. Catering Coordinator Hospitality Used the software for: 6-12 months ### "Very Easy to Use and Quick" January 9, 2024 5.0 User-friendly, high-quality system that provides maximum protection for guest information. Pros User-friendly, high-quality system that provides maximum protection for guest information. Cons I haven't explored all of what it has to offer but I have not ran into anything that i have disliked. Review Source AS Abiel S. Assistant GM Hospitality Used the software for: 6-12 months ### "Canary Technology Makes Life Easier" January 9, 2024 5.0 Pros The ease of use when sending a credit card authorization to guests as well as the security of it makes me feel at ease. Cons None Since we have switched over to Canary the process has been seamless and a lot easier for all involved. Review Source Similar Products Featured ## Related categories [Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.