Metrics That Matter Ratings

Overall
5/5
Ease of Use
4.5/5
Customer Service
5/5

About Metrics That Matter

An end-to-end solution, Metrics That Matter (MTM) automates the learning measurement process across your entire L&D portfolio. By combining data from your enterprise systems (LMS, HRIS, etc.) with information collected through evaluations, MTM paints a complete picture of learning programs and business performance. Learn more about Metrics That Matter

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Showing 7 of 7 reviews

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Showing 7 of 7 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Jennifer B.
Director, Ciena Learning
Computer Networking, 5001-10,000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
January 14, 2019

“Best software on the market for Learning Analytics”

OverallWe have been able to use MTM to discuss the value of our learning services with our customer, partners and employees. It helps demystify the "what did they get out of it and how will they use it to be more productive" question.
ProsMetrics that Matter (MTM) provides a robust platform to capture both post event and follow up learning experience feedback beyond the "smile sheet." Their smart sheets are well researched, provide actionable data, are scalable globally in multiple languages and provide relevant and actionable data. The out of box reports are well thought out and easy to use. And they are very invested in adoption and the standard support services and account team are excellent.
ConsThe standard reports can be a little challenging to customize, however this is improving with their next generation reporting that rolled out this year.
Reviewer Source 
Source: Capterra
January 14, 2019
Paul B.
Director Sales Excellence
Medical Devices, 10,001+ employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 18, 2018

“A well-designed and well-supported platform based on solid science”

OverallWe have streamlined training and improved its value to new hires by removing "low impact" modules and replacing them with what the team truly needed. We monitor learning scrap and NPS and this has helped us thin out our offerings to maximize the return on training $$.
ProsWe needed a common and consistent way to measure Sales Training Effectiveness over time. MTM solved the problem of multiple paper surveys (which ended up in drawers) and yielded data and insights supporting changes to our training within the first 8 months of data collection. It's become a valuable tool for all classroom training and is now considered a requirement for any training conducted.
ConsIn some cases, it's a little too powerful - the reporting options and complexity were overwhelming at first, but we have settled into regular, consistent reporting that works now for both the training delivery team and for reporting results and recommendations to management
Reviewer Source 
Source: Capterra
December 18, 2018
Nataliya L.
Admimistrator
Education Management, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 2, 2019

“MTM. Pros and Cons.”

OverallIn brief, it's positive experience. Thanks for your cooperation.
ProsOur company has 2 main pros: 1) Courses quality reports. It's highly important for us to understand how useful vendor trainings are for our customers and is there a point to cooperate with this or that instructor. 2) Digital certificates for course completion which are provided by some vendors is also useful MTM feature. Especially in terms of time economy.
ConsSometime customers refuse to follow a survey (Post Event) in MTM. It could be difficult to persuade them.
Reviewer Source 
Source: Capterra
July 2, 2019
Vinod R.
Operation Analyst
Computer Networking, 10,001+ employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
December 20, 2018

“Great Application”

OverallOverall experience is been awesome.
ProsIt's user friendly. It has lot of different options for generating the reports.
ConsIt's little slow to update the details and also while loading the information.
Reviewer Source 
Source: Capterra
December 20, 2018
Barry T.
Cloud Support Engineer
Information Technology and Services, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
July 1, 2019

“MTM”

OverallStaff always ready to help, even when it is beyond their scope they still assist
ProsGreat software to get what you need for Microsoft MCT's !
ConsEverything worked well and support helps when you get stuck
Reviewer Source 
Source: Capterra
July 1, 2019
Andrew P.
Global Instructor & Quality Assurance manager
Education Management, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 28, 2019

“Metrics that Matter by Explorance_Review”

OverallGood once you understand the system
ProsAbility to see reports quickly and easily
ConsA little difficult to use on my own rep was a star
Reviewer Source 
Source: Capterra
May 28, 2019
Alejandro F.
Cisco Instructor
Telecommunications, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 21, 2019

“Perfect Client attention”

ProsThe good client attention. It was very quickly.
ConsWhen you have to change your data email, you must speak with the support mandatorily. I had to do that, by this way.
Reviewer Source 
Source: Capterra
August 21, 2019