Best For

Users of Cisco Callmanager / CUCM. Anyone who wants an easy to use tool to view calls into and out of their phone system.

Product Details

VoIP Detective allows end users to pull reports on inbound and outbound calls they have made. Managers can pull reports on their team, showing call details. Administrators can see all calls made on the system including technical details such as MOS, jitter, etc. VoIP Detective has a completely free version that you can use indefinitely, as well as an upgraded version that offers reports delivered via email and unlimited data retention.

Contact Details

UC Guru

https://www.ucguru.com

Founded in 2017

Located in United States

Starting Price

  • $300.00/year
  • Free version has no expiration. Paid version stores more call data.

Free Trial

  • Yes

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Online

VoIP Detective Features

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

VoIP Detective Reviews

Overall
5/5
Ease of Use
5/5
Customer Service
5/5

Showing Most Helpful

Showing 1 of 1 reviews

Showing Most Helpful

Showing 1 of 1 reviews

Sort by:

Filter By:

Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Avatar Image
Aaron L.
Network Engineer
Hospital & Health Care, 1001-5000 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 26, 2019

“It's been amazing”

OverallWe've been using it for quite a while now, and it is continuously being improved. The developer is responsive and open to feedback and resolving issues. Coming from a product that was dated and cobbled together to work with Cisco, this was an amazing find. All we wanted was a simple product to search call logs and run reports. Cisco's CDR is less than stellar at this, but works in a pinch. Other products cost a lot of money, and include features we weren't really needing. So starting out, VOIPDetective does exactly what we want, and more. As more features are added, it will become even more invaluable and useful to a wider range of customers. You have nothing to lose by trying it out - you can get most of the features free, although it only stores the previous 2 weeks of data. I really like this simple demo/trial setup. No annoying banners, popups, emails, nothing.
ProsEase of use and installation, the free option/trial is awesome. It's simple, fast, it works. If it doesn't, the developer is quick to fix the problem.
ConsUser management - this isn't really a huge con, I had to put something. I haven't even asked or mentioned it to the developer. Right now, users have to register themselves with their extension, and you grant them access to whatever they need. It might be nice to have AD/LDAP integration, but this definitely is not a show-stopper.
Reviewer Source 
Source: Capterra
June 26, 2019