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"It's been amazing"
Aaron L. - Network EngineerJune 26, 2019
STARTING PRICE
$899
per year
flat rate
VoIP Detective allows end users to pull reports on inbound and outbound calls they have made. Managers can pull reports on their team, showing call details. Administrators can see all calls made on the system including technical details such as MOS, jitter, etc. VoIP Detective has a completely free version that you can use indefinitely, as well as an upgraded version that offers reports delivered via email and unlimited data retention.
Provider
UC Guru
Located In
United States
Foundation
2017
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based, On-Premise Windows, On-Premise Linux
Training
Documentation, Live Online, Videos
Support
Email/Help Desk, Knowledge Base, FAQs/Forum
Users of Cisco Callmanager / CUCM. Anyone who wants an easy to use tool to view calls into and out of their phone system.
Content Source: VoIP Detective
Green rating bars show the winning product based on the average rating and number of reviews.
VoIP Detective Reviews
"It's been amazing"
Overall: We've been using it for quite a while now, and it is continuously being improved. The developer is responsive and open to feedback and resolving issues. Coming from a product that was dated and cobbled together to work with Cisco, this was an amazing find. All we wanted was a simple product to search call logs and run reports. Cisco's CDR is less than stellar at this, but works in a pinch. Other products cost a lot of money, and include features we weren't really needing. So starting out, VOIPDetective does exactly what we want, and more. As more features are added, it will become even more invaluable and useful to a wider range of customers. You have nothing to lose by trying it out - you can get most of the features free, although it only stores the previous 2 weeks of data. I really like this simple demo/trial setup. No annoying banners, popups, emails, nothing.
Pros: Ease of use and installation, the free option/trial is awesome. It's simple, fast, it works. If it doesn't, the developer is quick to fix the problem.
Cons: User management - this isn't really a huge con, I had to put something. I haven't even asked or mentioned it to the developer. Right now, users have to register themselves with their extension, and you grant them access to whatever they need. It might be nice to have AD/LDAP integration, but this definitely is not a show-stopper.
