# VoIP Detective Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about VoIP Detective Software - reviews, pricing plans, popular comparisons to other Call Accounting products and more. Source: https://www.capterra.com/p/181693/VoIP-Detective --- # VoIP Detective Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on July 5, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) VoIP Detective ## What is VoIP Detective? VoIP Detective is easy-to-use call reporting for Cisco CallManager (CUCM), CUBE, Webex Calling, and Microsoft Teams. It turns the call records your phone system generates into clear, searchable reports — without native-tool complexity or enterprise-tool cost. Everyone gets self-service: end users pull reports on their own calls, managers report on their teams with drill-down, and admins search every call with detail like MOS, jitter, and packet loss. Reports include team, inbound/outbound, hunt-group (who answered, abandoned, voicemail), busy hour, network quality, gateway and endpoint utilization, client matter codes, and CUBE analytics. It deploys as a self-hosted virtual machine, so your call data stays on your network, and most teams are running in about 30 minutes. The free Lite version never expires; Pro is one flat annual price with no per-user or per-device fees — adding unlimited retention, scheduled email reports, 911 alerts, GDPR masking, and a UCCX wallboard. ## What is VoIP Detective used for? [Reporting](https://www.capterra.com/reporting-software/)[Call Accounting](https://www.capterra.com/call-accounting-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1499 Flat Rate, Per Year Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for VoIP Detective?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.ucguru.com&name=VoIP Detective) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### VoIP Detective 5.0 (1) VS. [4.6 (18)](https://www.capterra.com/p/128915/Microcall/reviews/) Starting Price $1499 Flat Rate, Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.5 (18) Value For Money 5.0 (1) Value For Money 4.8 (16) Customer Service 5.0 (1) Customer Service 4.9 (18) ## VoIP Detective alternatives [4.4 (269)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.3 (711)](https://www.capterra.com/p/76/Intacct/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.5 (13,604)](https://www.capterra.com/p/184581/Asana-PM/reviews/) Starting price $10.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.5 (1,758)](https://www.capterra.com/p/66908/Workday-HCM/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars ## FAQs about VoIP Detective Overview ### What company size and specific industries is VoIP Detective built for? VoIP Detective is designed for organizations of any size that use Cisco CallManager or CUCM and need an easy-to-use tool to review calls into and out of their phone system. It fits companies that rely on Cisco telephony, rather than a specific industry or sector. Features and Usability ### What are the key features of VoIP Detective? VoIP Detective offers call logging, call tracking, call routing, and caller ID for managing voice activity. It also includes by-extension reporting, inbound reporting, outbound reporting, call duration, call volume, and who answered log, plus CRM, data import/export, performance management, and usage tracking/analytics. Pricing ### How much does it cost and what fees or limitations are included? VoIP Detective starts at $899 per year for the PRO flat-rate plan, which includes all features. There are no per-user or per-device charges. A free version and free trial are also available. The plan includes CUBE Analytics, gateway utilization reports, network quality reports, scheduled email reports, UCCX Wallboard, and unlimited data retention. Getting Started and Support ### What training and onboarding options does VoIP Detective offer? VoIP Detective provides live online training, documentation, and videos to help teams get started. Live online sessions support guided setup and instruction, documentation offers written reference material for key steps and features, and videos provide visual walkthroughs for self-paced learning and review. Getting Started and Support ### What customer support options does VoIP Detective offer? VoIP Detective provides email/help desk support, a FAQ/forum, and a knowledge base. These channels give users multiple ways to find answers and request help, though no reviewer feedback is available to describe response times, helpfulness, or recurring support issues. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Ad hoc Reporting Generate one-off reports that meet information requirements By-Extension Reporting Report incoming and outgoing calls for specific extensions Call Duration Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends Caller ID Identify the number and contact information of a caller before answering the phone Call Logging Collects essential call data such as call origin, call destination, call length, and other transaction details Call Reporting Track and report on all incoming and outgoing calls VoIP Detective 18 features Generate one-off reports that meet information requirements Report incoming and outgoing calls for specific extensions Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends Collects essential call data such as call origin, call destination, call length, and other transaction details Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Identify the number and contact information of a caller before answering the phone Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Import and export data to and from software applications Graphical representation of data Track and monitor incoming call statistics Track and monitor outgoing call statistics Organize and manage the accomplishments and development of employees or performance of applications or systems Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Track and interpret metrics on the usage of company resources Computer-based system that allows users to send and receive voice messages Track calls answered by employees Get Advice We can help you find the software with the features you need. Features 4.0 (1) 4.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Trial Free Version VoIP Detective Free $0.00 VoIP Detective PRO $1,499 Flat Rate,Per Year It includes: - UCCX Wallboard - CUBE Analytics - Gateway utilization reports - Network quality reports - Unlimited data retention - Scheduled reports sent via email Value for money 5.0 (1) 5.0 Based on 1 reviews ## Integrations [ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Webex Suite](https://www.capterra.com/p/237272/Webex/)[ Cisco Unified Communications Manager](https://www.capterra.com/p/157096/Unified-Communications-Manager/)[ Cisco Unified Contact Center Express](https://www.capterra.com/p/212123/Cisco-Unified-Contact-Center-Express/)[ CUBE](https://www.capterra.com/p/10030917/CUBE/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Aaron L. Network Engineer Hospital & Health Care ### "It's been amazing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 26, 2019 We've been using it for quite a while now, and it is continuously being improved. The developer is responsive and open to feedback and resolving issues. Coming from a product that was dated and cobbled together to work with Cisco, this was an amazing find. All we wanted was a simple product to search call logs and run reports. Cisco's CDR is less than stellar at this, but works in a pinch. Other products cost a lot of money, and include features we weren't really needing. So starting out, VOIPDetective does exactly what we want, and more. As more features are added, it will become even more invaluable and useful to a wider range of customers. You have nothing to lose by trying it out - you can get most of the features free, although it only stores the previous 2 weeks of data. I really like this simple demo/trial setup. No annoying banners, popups, emails, nothing. Pros Ease of use and installation, the free option/trial is awesome. It's simple, fast, it works. If it doesn't, the developer is quick to fix the problem. Cons User management - this isn't really a huge con, I had to put something. I haven't even asked or mentioned it to the developer. Right now, users have to register themselves with their extension, and you grant them access to whatever they need. It might be nice to have AD/LDAP integration, but this definitely is not a show-stopper. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.