# VoIP Detective Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about VoIP Detective Software - reviews, pricing plans, popular comparisons to other Call Accounting products and more. Source: https://www.capterra.com/p/181693/VoIP-Detective/alternatives --- # VoIP Detective Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) VoIP Detective ## What is VoIP Detective? VoIP Detective allows end users to pull reports on inbound and outbound calls they have made. Managers can pull reports on their team, showing call details. Administrators can see all calls made on the system including technical details such as MOS, jitter, etc. VoIP Detective has a completely free version that you can use indefinitely, as well as an upgraded version that offers reports delivered via email and unlimited data retention. ## What is VoIP Detective used for? [Call Accounting](https://www.capterra.com/call-accounting-software/) Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $899 Flat Rate, Per Year Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for VoIP Detective?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.ucguru.com&name=VoIP Detective) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### VoIP Detective 5.0 (1) VS. [4.6 (18)](https://www.capterra.com/p/128915/Microcall/reviews/) Starting Price $899 Flat Rate, Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.5 (18) Value For Money 5.0 (1) Value For Money 4.8 (16) Customer Service 5.0 (1) Customer Service 4.9 (18) ## VoIP Detective alternatives [4.4 (268)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting price $19.00 Per User, Per Month [4.3 (606)](https://www.capterra.com/p/76/Intacct/reviews/) Starting price Contact vendor for pricing Highest Rated [PhoneBurner](https://www.capterra.com/p/134672/PhoneBurner/) [4.8 (176)](https://www.capterra.com/p/134672/PhoneBurner/reviews/) Starting price $165.00 Per User, Per Month [Learn More](https://www.capterra.com/p/134672/PhoneBurner/) [NUACOM](https://www.capterra.com/p/161267/NUACOM/) [4.8 (30)](https://www.capterra.com/p/161267/NUACOM/reviews/) Starting price $9.99 Per User, Per Month [Learn More](https://www.capterra.com/p/161267/NUACOM/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. By-Extension Reporting Report incoming and outgoing calls for specific extensions Call Duration Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends Caller ID Identify the number and contact information of a caller before answering the phone Call Logging Collects essential call data such as call origin, call destination, call length, and other transaction details Call Reporting Track and report on all incoming and outgoing calls Call Routing Sends voice calls to a specific queue based on predetermined criteria VoIP Detective 15 features Report incoming and outgoing calls for specific extensions Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends Collects essential call data such as call origin, call destination, call length, and other transaction details Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Identify the number and contact information of a caller before answering the phone Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Import and export data to and from software applications Track and monitor incoming call statistics Track and monitor outgoing call statistics Organize and manage the accomplishments and development of employees or performance of applications or systems Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Track and interpret metrics on the usage of company resources Track calls answered by employees Features 4.0 (1) 4.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Trial Free Version VoIP Detective Free $0.00 VoIP Detective PRO $899.00 Flat Rate,Per Year It includes: - UCCX Wallboard - CUBE Analytics - Gateway utilization reports - Network quality reports - Unlimited data retention - Scheduled reports sent via email Value for money 5.0 (1) 5.0 Based on 1 reviews ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Aaron L. Network Engineer Hospital & Health Care ### "It's been amazing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 26, 2019 We've been using it for quite a while now, and it is continuously being improved. The developer is responsive and open to feedback and resolving issues. Coming from a product that was dated and cobbled together to work with Cisco, this was an amazing find. All we wanted was a simple product to search call logs and run reports. Cisco's CDR is less than stellar at this, but works in a pinch. Other products cost a lot of money, and include features we weren't really needing. So starting out, VOIPDetective does exactly what we want, and more. As more features are added, it will become even more invaluable and useful to a wider range of customers. You have nothing to lose by trying it out - you can get most of the features free, although it only stores the previous 2 weeks of data. I really like this simple demo/trial setup. No annoying banners, popups, emails, nothing. Pros Ease of use and installation, the free option/trial is awesome. It's simple, fast, it works. If it doesn't, the developer is quick to fix the problem. Cons User management - this isn't really a huge con, I had to put something. I haven't even asked or mentioned it to the developer. Right now, users have to register themselves with their extension, and you grant them access to whatever they need. It might be nice to have AD/LDAP integration, but this definitely is not a show-stopper. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)