IntelliTicks Technologies

IntelliTicks


4.5 / 5
8 reviews

Who Uses This Software?

Any business that spends on Digital Marketing/ Online Ads to generate leads is our ideal customer.


Average Ratings

8 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $25.00/month
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Live Online
  • Support
    24/7 (Live Rep)

Vendor Details

  • IntelliTicks Technologies
  • www.intelliticks.com
  • Founded 2017
  • India

About IntelliTicks

IntelliTicks is an AI-powered Live Chat platform for Sales (with human fallback). It helps businesses get 2X more leads by being 70% more online than traditional LiveChat. Using AI, IntelliTicks proactively engages each & every visitor in a personalized dialogue with relevant trigger messages. When the visitor engages, it gathers lead information and details about their requirements. If the visitor is identified as a HOT opportunity, the sales team is alerted so that they can take over the chat.


IntelliTicks Features

  • Canned Responses
  • Customizable Branding
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking
  • Code-free Development
  • Contextual Guidance
  • For Developers
  • Intent Recognition
  • Multi-Language
  • Omni-Channel
  • On-Screen Chats
  • Pre-configured Bot
  • Reusable Components
  • Sentiment Analysis
  • Speech Recognition
  • Speech Synthesis
  • Virtual Assistant

IntelliTicks Reviews Recently Reviewed!


Usage of Intelliticks

Apr 16, 2019
3/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: It informs the user about the lead on immediate basis

Cons: Customized reports are missing.

Manual work is required to analyse the CRM performance

Overall: average

Vendor Response

by IntelliTicks Technologies on April 22, 2019

Thanks for your feedback.

We believe there is some confusion here as IntelliTicks is only 9-months old, but you mentioned usage of more than 2 years. May be you are confusing it with some other tool.

Also, IntelliTicks is not a CRM but an AI-powered Live Chat for Lead Generation. But it integrates with popular CRMs like SalesForce, HubSopt, LeadSquared, Zoho etc.

The purpose of IntelliTicks is to personalize conversations to capture leads and then these leads are sent to emails, spreadsheets, & CRMs. It is not intended to be used as a CRM.

IntelliTicks

Apr 12, 2019
3/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The best attribute is the AI functionality and the integration to LeadSquared. This helps us seamlessly cater to the leads

Cons: Interface can be better. It is difficult for us to track the leads on the iT chat portal. Can be made much better for ease of use

Overall: We are an education and training providing organization which has a heavy inflow of inbound leads. hence the key factor of adopting iT was for AI and chatbot. However, the lead management possibility is lost somewhere because of lack of app functionalities and interface. Notification too can be better.

Vendor Response

by IntelliTicks Technologies on April 19, 2019

Thanks for your feedback. We try optimizing the experience based on customer's feedback.

Would it be possible for you to help us in understanding the kind of issues you face to manage leads? It will help our product team understand your challenges and then to work towards them.

We request you to kindly share the detailed feedback over to himanshu.gupta@intelliticks.com.

Your small 15-minute time can help us improve our product. We will really appreciate your help on this.

Humanoid - Chatbot + a Sales Person

Apr 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: the detailed information about the lead captured and the smooth transition ( chatbot to human ). Also, the customisation of conversation helps in making changes easily.

Cons: I guess the only point is the brand name and its marketing. I think the potential is under-marketed.

Overall: It helped me to increase the conversion rate for the clients by 50% in some cases. And it actually creates an add-on value for the sales team to convert the leads.

Vendor Response

by IntelliTicks Technologies on April 19, 2019

Thanks Ravi. Glad that we were able to add value to your sales process. I appreciate your feedback on the brand name & marketing. We will surely work towards these.

Intelliticks offers way more than what they claim

Dec 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Intelliticks platform is very simple to use and really brings the results in. The great thing about them is that it does not annoy the website users, and their AI algorithms choose right thing to be shown to the user.

Cons: There is really nothing that I disliked about this platform.

Overall: They are a professional team, very agile, very energetic and keep their promises in terms of quality and support.

Vendor Response

by IntelliTicks Technologies on April 17, 2019

Thanks Prashant for the review.

Capterra loader

Intelligent

Dec 27, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It takes care of the general replies and keeps the customer engaged to a level where we get the lead.

Cons: Its replies are somewhat incorrect and the language is also sometimes too informal.

Vendor Response

by IntelliTicks Technologies on December 28, 2018

Thanks Rohit for the constructive feedback. The accuracy of replies improves with more usage as the platform has a self learning curve and it might take a little time to improve for your account.

We try to be informal as it helps in improving engagement - but it is a configurable setting. Our team will contact you to set it appropriate.

Got 3X bump up in lead generation

Apr 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The best part of the IntelliTicks platform is that it lets you personalize the automated chats based on user's behavior. For our use-case, we leverage data points like user's location, the Ad they clicked on, and the time of the day to create different conversational flows for different users. We were expecting adround 50% improvement, but ended up with close of 200% improvement.. Plus, their customer support is highly professional and responsive.

Cons: They do not have much video tutorials as of now. So, you have to either ask them to provide a demo (which they happily did for us) or learn the platform on your own.

Vendor Response

by IntelliTicks Technologies on April 19, 2019

Thanks for the nice words. We are just a 9-months old startup with a small team, so lacking the video tutorials. But your feedback has been taken and we will start our video tutorial series sooner.

Good platform with best service

Apr 18, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I liked the way they understood my business from the website and setup conversations which worked for me to get more leads. Now using AI, I can send the programming book to my user's email automatically when then ask for it on chat.

Cons: Stats presented on the platform were in tabular form and excel export. It can be show more beautifully with the help of graphs to visualize the data. Currently I have to create graphs manually using excel.

Intellitics review

Apr 05, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I can see that customer is on which page

Cons: Delay in notification sometime more than one minute.

Overall: It was good

Vendor Response

by IntelliTicks Technologies on April 17, 2019

Thanks Ankit for your review.

Our notifications team is looking into the issue and will soon update you on this.

Nevertheless, We would like to mention that the notification delivery relies on a variety of factors like bandwidth, your device power profile, and delivery network performance etc. We will try to optimize all we can.

Thanks.
IntelliTicks Team