--- title: "IntelliTicks Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about IntelliTicks Software - reviews, pricing plans, popular comparisons to other Chatbot products and more." source_url: "https://www.capterra.com/p/181707/IntelliTicks/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # IntelliTicks Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) IntelliTicks ## What is IntelliTicks? IntelliTicks is an AI-powered Live Chat platform for Sales (with human fallback). It helps businesses get 2X more leads by being 70% more online than traditional LiveChat. Using AI, IntelliTicks proactively engages each & every visitor in a personalized dialogue with relevant trigger messages. When the visitor engages, it gathers lead information and details about their requirements. If the visitor is identified as a HOT opportunity, the sales team is alerted so that they can take over the chat. ## What is IntelliTicks used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Chatbot](https://www.capterra.com/chatbot-software/) Top alternative Featured Overall rating Based on 16 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price ₹25 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for IntelliTicks?[Manage this product listing](https://www.g2.com/products/intelliticks/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### IntelliTicks 4.6 (16) VS. [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price ₹25 Per User, Per Month Starting Price $15 Per User Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (16) Ease Of Use 4.6 (16,488) Value For Money 4.6 (16) Value For Money 4.6 (11,536) Customer Service 4.6 (16) Customer Service 4.7 (10,749) ## IntelliTicks alternatives [4.7 (32)](https://www.capterra.com/p/10031687/Text/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (709)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) [4.7 (16,488)](https://www.capterra.com/p/180345/WhatsApp/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180345/WhatsApp/) [LiveChat](https://www.capterra.com/p/62194/LiveChat/) [4.6 (1,729)](https://www.capterra.com/p/62194/LiveChat/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/62194/LiveChat/) [View all alternatives](https://www.capterra.com/p/181707/IntelliTicks/alternatives/) ## FAQs about IntelliTicks Overview ### Which roles and teams benefit most from IntelliTicks? IntelliTicks is most used by executive leaders, marketing and sales teams, and customer-facing operations staff. CEOs, founders, and directors monitor lead engagement and conversion activity; digital marketers and sales leaders qualify prospects and support follow-up; customer service managers, operations executives, and technical leads manage automated conversations and website inquiry handling. Answer based on 16 reviews Overview ### What company size and specific industries is IntelliTicks built for? IntelliTicks is designed for businesses of any size that spend on digital marketing or online ads to generate leads. It fits companies across industries that rely on paid online campaigns, including service firms, B2B providers, and other lead-focused organizations looking to track and qualify prospects. Features and Usability ### What are the key features of IntelliTicks? IntelliTicks offers automated responses, autoresponders, canned responses, and a chatbot for consumer-facing chat. It also includes CRM, website visitor tracking, intent recognition, natural language processing, proactive chat, transfers and routing, reporting and analytics, transcripts and chat history, third-party integrations, and customizable branding. Getting Started and Support ### What training and onboarding options does IntelliTicks offer? IntelliTicks provides live online training sessions to help teams get started. This format supports guided instruction with a trainer and can be used for setup, feature walkthroughs, and questions during the session. Getting Started and Support ### What customer support options does IntelliTicks offer? IntelliTicks provides 24/7 live rep support for customers needing help at any time. This direct channel offers immediate access to a support agent, but no reviewer feedback is available to describe response speed, helpfulness, or common service issues. ## Features AI summary Based on 1,278 Chatbot reviews Capterra reviewers highlight these as the features buyers care about most when choosing a chatbot: - **Automated Responses** (**42%** of reviewers rated this feature as critical) - **Language Detection** (**44%**) - **Natural Language Processing** (**43%**) IntelliTicks supports **Automated Responses** and **Natural Language Processing**, giving teams a way to reply faster and understand user intent more accurately across customer conversations. However, it does not include **Language Detection**. Instead, it offers other important capabilities that reviewers also value, including **Live Chat** (**48%**) and **AI/Machine Learning** (**42%**), which provide teams with more direct customer interaction options and smarter automation for handling support requests, helping businesses improve response quality and manage conversations more efficiently. Chatbot 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Automated Responses Automatic reply functionality for incoming messages Autoresponders Create and automatically send premade copy in response to customer messages Canned Responses Shortcuts for inputting frequently used messages Code-free Development Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language IntelliTicks 21 features ### All Features - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Automated Responses: Automatic reply functionality for incoming messages - Autoresponders: Create and automatically send premade copy in response to customer messages - Canned Responses: Shortcuts for inputting frequently used messages - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - Geotargeting: Geographic location of visitors determines behavior of the software - Intent Recognition: Helps understand a user's intentions/actions - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Natural Language Processing: Process and analyze human language in text or audio form - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents --- Get Advice We can help you find the software with the features you need. Features 4.6 (16) 4.6 Based on 16 reviews ## Pricing Value for money 4.6 (16) Free Trial Basic ₹25.00 Per User,Per Month Value for money 4.6 (16) 4.6 Based on 16 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (16) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (16) 4.6 Based on 16 reviews ## User reviews Overall rating 4.6 Based on 16 reviews Filter by rating Counts reflect reviews available in this feed. 5(12) 4(2) 3(2) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful Josh W. Director Used the software for: Less than 1 year ### "I wish I had stumbled across IntelliTicks sooner!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 8, 2019 The team has been amazing, any question I have had they answer usually within minutes and a lot of the time I can just tell them what my aim is and they will work out and even implement it on the site for me. Pros The creation of flows to allow me to design how a customer gets information about us as well as how and when we ask for contact details to further pursue the lead. Cons Not a lot, its great. As with all software the UI could have a few more helping hands along the way but there isn't anything that is too difficult to do. CE CEO CEO Used the software for: Less than 1 year ### "The Value of a Product Lie's in the help you get in your time of need-The Value of this Product is 5" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 25, 2020 I have been in SEO and Digital Marketing for 27 plus years, and the biggest headache you have in retaining customers, is onsite conversions, problems. They hire you to get them traffic and buying customers and it's very difficult to get them to spend the money to revamp their website so it will convert, so it's a constant battle, primarily over additional cost, with this product, you can kiss those problems good by, the cost is affordable enough you could roll it right into your bid and have happy profitable clients, that will bring yo even more clients. Pros I have used multiple products that call them selves competitors to this company, truth is they don't come even close. Why because one of the biggest holes in the Internet marketing, is have a website that will convert the customers that show up there into customers. The beauty of this product, you can program it to be as simple or as detailed as you need it to be. Not all we visitors are the same, so you need a tool the you can program your website conversion tool to natch the needs of your clients, if you have this tool you don't have to look anywhere else, you answers are here. Cons All tools when you are learning them have a curve you have to get past, what I found out about this one is they are not afraid or unwilling to reach out to help you out, in this case your typical con is no con at all because their customer service is fantastic. CM CMO CMO Used the software for: 3-5 years ### "Usage of Intelliticks" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 April 17, 2019 average Pros It informs the user about the lead on immediate basis Cons Customized reports are missing. Manual work is required to analyse the CRM performance Rohit L. Management Consultant Used the software for: Less than 1 year ### "Intelligent" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 28, 2018 Pros It takes care of the general replies and keeps the customer engaged to a level where we get the lead. Cons Its replies are somewhat incorrect and the language is also sometimes too informal. Deepak A. CEO Used the software for: Less than 1 year ### "Excellent Technical capability and Relationship management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 22, 2020 Wonderful and smooth Pros \- On time response - Solutions based approach on client success at any cost - Customising solutions basis clients needs - Technical capabilities, integrations and alignments right on mark Cons Not at all. Infact, features that were missing were added immediately on request SH Sales Head Sales Head Used the software for: Less than 1 year ### "IntelliTicks" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 April 18, 2019 We are an education and training providing organization which has a heavy inflow of inbound leads. hence the key factor of adopting iT was for AI and chatbot. However, the lead management possibility is lost somewhere because of lack of app functionalities and interface. Notification too can be better. Pros The best attribute is the AI functionality and the integration to LeadSquared. This helps us seamlessly cater to the leads Cons Interface can be better. It is difficult for us to track the leads on the iT chat portal. Can be made much better for ease of use Ravi S. Co-Founder Used the software for: Less than 1 year ### "Humanoid - Chatbot + a Sales Person" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 18, 2019 It helped me to increase the conversion rate for the clients by 50% in some cases. And it actually creates an add-on value for the sales team to convert the leads. Pros the detailed information about the lead captured and the smooth transition ( chatbot to human ). Also, the customisation of conversation helps in making changes easily. Cons I guess the only point is the brand name and its marketing. I think the potential is under-marketed. TL Technical Lead Technical Lead Used the software for: Less than 1 year ### "Got 3X bump up in lead generation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 17, 2019 Pros The best part of the IntelliTicks platform is that it lets you personalize the automated chats based on user's behavior. For our use-case, we leverage data points like user's location, the Ad they clicked on, and the time of the day to create different conversational flows for different users. We were expecting adround 50% improvement, but ended up with close of 200% improvement.. Plus, their customer support is highly professional and responsive. Cons They do not have much video tutorials as of now. So, you have to either ask them to provide a demo (which they happily did for us) or learn the platform on your own. DI Director Director Used the software for: Less than 1 year ### "Amazing Service both performance and sales wise" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 10, 2021 They have an aftersales support on WhatsApp which is very convenient to reach out to and handy just in case there is an issue, they are there to help Pros The give a daily report exactly at 5AM in the morning along with immediate notification on both desktop and app about a user visiting the website and interacting with the bot. It is also very responsive and eye catchy from a user's point of view. Cons Till now I haven't found any faults.Everything is working fine. F- Founder - CEO Founder - CEO Used the software for: 1-3 years ### "Intelliticks offers way more than what they claim" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 22, 2018 They are a professional team, very agile, very energetic and keep their promises in terms of quality and support. Pros Intelliticks platform is very simple to use and really brings the results in. The great thing about them is that it does not annoy the website users, and their AI algorithms choose right thing to be shown to the user. Cons There is really nothing that I disliked about this platform. [View all Reviews](https://www.capterra.com/p/181707/IntelliTicks/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.