# IntelliTicks Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is IntelliTicks the right Conversational AI Platform solution for you? Explore 16 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/181707/IntelliTicks/reviews --- IntelliTicks 4.6 (16) [View alternatives](https://www.capterra.com/p/181707/IntelliTicks/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of IntelliTicks Ease of use 4.4 Customer Service 4.6 ## Showing most helpful reviews Showing 1-16 of 16 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Josh W. Director Information Technology and Services Used the software for: Less than 6 months ### "I wish I had stumbled across IntelliTicks sooner!" November 7, 2019 5.0 The team has been amazing, any question I have had they answer usually within minutes and a lot of the time I can just tell them what my aim is and they will work out and even implement it on the site for me. Pros The creation of flows to allow me to design how a customer gets information about us as well as how and when we ask for contact details to further pursue the lead. Cons Not a lot, its great. As with all software the UI could have a few more helping hands along the way but there isn't anything that is too difficult to do. Alternatives considered [tawk.to](https://www.capterra.com/p/167792/tawk-to/)[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[Intercom](https://www.capterra.com/p/134347/Intercom/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing IntelliTicks The flow creation/AI aspect as well as the customer support I had received during my trial. Review Source DJ David J. CEO Marketing and Advertising Used the software for: Less than 6 months ### "The Value of a Product Lie's in the help you get in your time of need-The Value of this Product is 5" November 24, 2020 5.0 I have been in SEO and Digital Marketing for 27 plus years, and the biggest headache you have in retaining customers, is onsite conversions, problems. They hire you to get them traffic and buying customers and it's very difficult to get them to spend the money to revamp their website so it will convert, so it's a constant battle, primarily over additional cost, with this product, you can kiss those problems good by, the cost is affordable enough you could roll it right into your bid and have happy profitable clients, that will bring yo even more clients. Pros I have used multiple products that call them selves competitors to this company, truth is they don't come even close. Why because one of the biggest holes in the Internet marketing, is have a website that will convert the customers that show up there into customers. The beauty of this product, you can program it to be as simple or as detailed as you need it to be. Not all we visitors are the same, so you need a tool the you can program your website conversion tool to natch the needs of your clients, if you have this tool you don't have to look anywhere else, you answers are here. Cons All tools when you are learning them have a curve you have to get past, what I found out about this one is they are not afraid or unwilling to reach out to help you out, in this case your typical con is no con at all because their customer service is fantastic. Reason for choosing IntelliTicks The AI and NLP Technology Review Source Response from IntelliTicks Technologies November 25, 2020 Hi David Thanks for the kind words. We are glad that you could serve you well. Feedback like this fuels our passion and dedication to customer service. VR Verified Reviewer CMO Online Media Used the software for: 2+ years ### "Usage of Intelliticks" April 16, 2019 3.0 average Pros It informs the user about the lead on immediate basis Cons Customized reports are missing. Manual work is required to analyse the CRM performance Review Source Response from IntelliTicks Technologies April 22, 2019 Thanks for your feedback. We believe there is some confusion here as IntelliTicks is only 9-months old, but you mentioned usage of more than 2 years. May be you are confusing it with some other tool. Also, IntelliTicks is not a CRM but an AI-powered Live Chat for Lead Generation. But it integrates with popular CRMs like SalesForce, HubSopt, LeadSquared, Zoho etc. The purpose of IntelliTicks is to personalize conversations to capture leads and then these leads are sent to emails, spreadsheets, & CRMs. It is not intended to be used as a CRM. Rohit L. Management Consultant Management Consulting Used the software for: 6-12 months ### "Intelligent" December 27, 2018 4.0 Pros It takes care of the general replies and keeps the customer engaged to a level where we get the lead. Cons Its replies are somewhat incorrect and the language is also sometimes too informal. Review Source Response from IntelliTicks Technologies December 28, 2018 Thanks Rohit for the constructive feedback. The accuracy of replies improves with more usage as the platform has a self learning curve and it might take a little time to improve for your account. We try to be informal as it helps in improving engagement - but it is a configurable setting. Our team will contact you to set it appropriate. Deepak A. CEO Consumer Goods Used the software for: 6-12 months ### "Excellent Technical capability and Relationship management" April 17, 2020 5.0 Wonderful and smooth Pros \- On time response - Solutions based approach on client success at any cost - Customising solutions basis clients needs - Technical capabilities, integrations and alignments right on mark Cons Not at all. Infact, features that were missing were added immediately on request Review Source VR Verified Reviewer Sales Head E-Learning Used the software for: 6-12 months ### "IntelliTicks" April 12, 2019 3.0 We are an education and training providing organization which has a heavy inflow of inbound leads. hence the key factor of adopting iT was for AI and chatbot. However, the lead management possibility is lost somewhere because of lack of app functionalities and interface. Notification too can be better. Pros The best attribute is the AI functionality and the integration to LeadSquared. This helps us seamlessly cater to the leads Cons Interface can be better. It is difficult for us to track the leads on the iT chat portal. Can be made much better for ease of use Review Source Response from IntelliTicks Technologies April 19, 2019 Thanks for your feedback. We try optimizing the experience based on customer's feedback. Would it be possible for you to help us in understanding the kind of issues you face to manage leads? It will help our product team understand your challenges and then to work towards them. We request you to kindly share the detailed feedback over to himanshu.gupta@intelliticks.com. Your small 15-minute time can help us improve our product. We will really appreciate your help on this. RS Ravi S. Co-Founder Marketing and Advertising Used the software for: 6-12 months ### "Humanoid - Chatbot + a Sales Person" April 11, 2019 5.0 It helped me to increase the conversion rate for the clients by 50% in some cases. And it actually creates an add-on value for the sales team to convert the leads. Pros the detailed information about the lead captured and the smooth transition ( chatbot to human ). Also, the customisation of conversation helps in making changes easily. Cons I guess the only point is the brand name and its marketing. I think the potential is under-marketed. Review Source Response from IntelliTicks Technologies April 19, 2019 Thanks Ravi. Glad that we were able to add value to your sales process. I appreciate your feedback on the brand name & marketing. We will surely work towards these. VR Verified Reviewer Technical Lead Information Technology and Services Used the software for: Less than 6 months ### "Got 3X bump up in lead generation" April 5, 2019 5.0 Pros The best part of the IntelliTicks platform is that it lets you personalize the automated chats based on user's behavior. For our use-case, we leverage data points like user's location, the Ad they clicked on, and the time of the day to create different conversational flows for different users. We were expecting adround 50% improvement, but ended up with close of 200% improvement.. Plus, their customer support is highly professional and responsive. Cons They do not have much video tutorials as of now. So, you have to either ask them to provide a demo (which they happily did for us) or learn the platform on your own. Review Source Response from IntelliTicks Technologies April 19, 2019 Thanks for the nice words. We are just a 9-months old startup with a small team, so lacking the video tutorials. But your feedback has been taken and we will start our video tutorial series sooner. AH Ankush H. Director Information Technology and Services Used the software for: Less than 6 months ### "Amazing Service both performance and sales wise" May 28, 2021 5.0 They have an aftersales support on WhatsApp which is very convenient to reach out to and handy just in case there is an issue, they are there to help Pros The give a daily report exactly at 5AM in the morning along with immediate notification on both desktop and app about a user visiting the website and interacting with the bot. It is also very responsive and eye catchy from a user's point of view. Cons Till now I haven't found any faults.Everything is working fine. Reason for choosing IntelliTicks It has a AI Chatbot feature in the free trial version itself. Switched from [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) My developer team recommended this software. Review Source PP Prashant P. Founder - CEO Information Technology and Services Used the software for: 1-2 years ### "Intelliticks offers way more than what they claim" December 21, 2018 5.0 They are a professional team, very agile, very energetic and keep their promises in terms of quality and support. Pros Intelliticks platform is very simple to use and really brings the results in. The great thing about them is that it does not annoy the website users, and their AI algorithms choose right thing to be shown to the user. Cons There is really nothing that I disliked about this platform. Review Source Response from IntelliTicks Technologies April 17, 2019 Thanks Prashant for the review. JM James M. Customer Service Manager Retail Used the software for: Less than 6 months ### "Great platform for chat" May 14, 2020 5.0 Overall very satisfied with the platform. Will recommend Pros The software is very dynamic and it seems to be able to do anything you want it to. Flexible and useful in capturing leads. Cons Analytics section will need some improving, also the aspect of setting up chatboxes on multiple sites, there could be an easy way to filter chats coming from different places. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing IntelliTicks More intelligent AI Review Source MH Michel H. Owner & founder Legal Services Used the software for: Less than 6 months ### "Awesome support" December 3, 2020 5.0 I have been in IT development since 1982 so I had the opportunity to deal with support services. It is the first time in 40 years that I have seen a service of this quality, with exceptional responsiveness and plenty of suggestions to make your job easier. Really the best of the best, from 10/20. Pros Very easy to create a conversational chatbot Cons Inability to send emails directly from chatbot Reason for choosing IntelliTicks Very friendly and fast support even during the test period Review Source Response from IntelliTicks Technologies December 7, 2020 Hi Michel, thanks for the valuable feedback and comments. We will strive to work harder to keep our customer service this way. VG Vivek G. Digital marketing manager E-Learning Used the software for: 6-12 months ### "Good platform with best service" April 18, 2019 5.0 Pros I liked the way they understood my business from the website and setup conversations which worked for me to get more leads. Now using AI, I can send the programming book to my user's email automatically when then ask for it on chat. Cons Stats presented on the platform were in tabular form and excel export. It can be show more beautifully with the help of graphs to visualize the data. Currently I have to create graphs manually using excel. Review Source AB Ankit B. Operation executive Consumer Electronics Used the software for: Less than 6 months ### "Intellitics review" April 5, 2019 4.0 It was good Pros I can see that customer is on which page Cons Delay in notification sometime more than one minute. Review Source Response from IntelliTicks Technologies April 17, 2019 Thanks Ankit for your review. Our notifications team is looking into the issue and will soon update you on this. Nevertheless, We would like to mention that the notification delivery relies on a variety of factors like bandwidth, your device power profile, and delivery network performance etc. We will try to optimize all we can. Thanks. IntelliTicks Team WB Walter B. VP Sales Operations Telecommunications Used the software for: Less than 6 months ### "Very good" April 7, 2022 5.0 Very good experience with excellent and proactive support of the IntelliTicks team. My compliments! Pros The chatbot is easy to use and works perfect Cons NO cons everything works very well and is easy Review Source RK Rabeel K. Freelancer Internet Used the software for: I used a free trial ### "User Friendly " December 2, 2020 5.0 Pros \*Customer service quick response \*Easy to understand Cons The only difficulty i faced, that there are very less knowledge based articles about the software, rest it is perfectly easy Review Source Response from IntelliTicks Technologies December 3, 2020 Thanks for the kind words Rabeel. We will try to work on our documentation more to make it better. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.