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Perkbox

Reviews of Perkbox

4.3 (20)
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Pros

  • The discounts are absolutely brilliant, from a user perspective. I particularly liked the free weekly coffee with Caffe Nero and birthday box - what a great treat.

  • People feel more valued nowadays. They can't wait to pass their probation in order to get the free access They love the platform, they share their experience and they think it has been a great idea.

  • Perkbox is very easy to use, the format is user-friendly and it is attractively designed. The perks available are good, and the recognition feature is fantastic.

  • It feels good to be able to share with them great offers that will hopefully benefit them.

Cons

  • The offers weren't relevant to me so this seemed a waste of money.

  • It's frustrating when changes to offers are suddenly made.

  • Their privacy is appalling, their website have no functionality to disable tracking, and to delete my personal data they asked me to send them even more personal data like my physical home address.

  • There's nothing that I can pick up on that represents what I don't like about the software.

Showing Most Helpful

Showing 20 of 20 reviews

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Jasmine S. avatar
Jasmine S.
HR Generalist, North Europe
Hospital & Health Care, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
February 4, 2019

"Excellent access to benefits, quick, easy platform"

Overall: Excellent - perks, service, account manager & platform easy (especially V.2)

Pros: Very easy to use. Fantastic app. Great access to fantastic benefits on the go.

Cons: It is quicker on Google Chrome than IE when on the website

Anthony A. avatar
Anthony A.
Global HR Manager
Security and Investigations, 201-500 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
March 10, 2021

"Amazing discounts, but sometimes overlooked!"

Overall: A great range of discounts if you bother to spend time searching for many well-known brands. Added bonus of the EAP service is also great. A good all-rounder no matter what generation of workforce you have!

Pros: The discounts are absolutely brilliant, from a user perspective. I particularly liked the free weekly coffee with Caffe Nero and birthday box - what a great treat!

Cons: It would be great if there was a feature to auto-promote amongst employees via email. They do have a marketing pack you can download and send out, but uptake is reliant on internal communications.

Anna S.
Vendor Manager
Information Technology and Services, 51-200 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
5.0
Customer Service
4.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
October 17, 2024

"Good, solid perks and recognition tool"

Overall: Good, easy to use tool, I like the perks and the recognition aspect; I wish one could share points with friends

Pros: Easy to use, nice graphical interface tool

Cons: Some freebies are redundant or not interesting

Amy B. avatar
Amy B.
Head of Human Resources
Non-Profit Organization Management, 51-200 employees
Used the software for: 1-2 years
Overall Rating
3.0
Ease of Use
5.0
Customer Service
4.0
Features
5.0
Value for Money
3.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
February 5, 2019

"Perkbox Review"

Overall: Being in the charity sector, it feels like a positive way of helping our staff feel valued where our salaries aren't incredibly high. We've also just signed up with HiBob whom I'm aware you've just integrated with which I hope will really help our employees continue to engage even further with Perkbox. I've always found the staff to be really helpful and engaging and quick to resolve any issues or queries we might have.

Pros: Very user friendly, straightforward to use. Colour schemes are bright and engaging and promotion materials are consistent with the brand. Some key benefits are used by majority of the staff team such as free coffees, phone insurance, cinema tickets etc. The access to the counselling telephone support has also been a huge asset to our team given the nature of the work.

Cons: Overall it seems only small percentage of the benefits available are being accessed by the wider team. After chatting with the team a lot of them feel the percentage (often less than 10%) doesn't always make it feel worthwhile to them. There are consistently excellent perks, and then lots of others that don't really get used at all.

Laura S.
Benefits Manager
Financial Services, 51-200 employees
Used the software for: I used a free trial
Overall Rating
4.0
Ease of Use
5.0
Customer Service
3.0
Features
4.0
Value for Money
3.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
September 2, 2024

"Good product - pushy sales team"

Pros: It's a good multi-use platform; a mixture of an intranet and relevant employee benefits, a 'one-stop' for employee benefits. The branding is consistent and it is a well known company within the UK. I think Perkbox are a good alternative instead of having multiple employee benefits providers and a separate intranet. As the employee automatically sees the 'perks' i.e. benefits, discount vouchers etc it means that in theory there is better engagement from employees.

Cons: I personally found the pricing to be quite high compared to doing it individually, e.g. using a perk provider and a separate intranet. The sales team are also quite pushy without developing a proper relationship.

Sam B.
Business Support Analyst
Retail, 201-500 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
4.0
Features
3.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
February 5, 2019

"Perkbox Review "

Overall: I find that Perkbox is a really effective way of reaching out to our employees, especially as we employ people from across the country and rarely meet with them face to face. It feels good to be able to share with them great offers that will hopefully benefit them. I also believe that the ease of use is perfect because we employ people of varying levels of technological experience.

Pros: Since migrating to v2 of the Perkbox platform, I have found the ease of use to be even better than it was before. I usually use Perkbox for cinema tickets, and it is always so simple to get the codes and benefit from the awesome savings. As an admin, I'm also impressed by the improvements to the reporting tools, and the dashboard is always easy to navigate to find what I'm looking for.

Cons: There's nothing that I can pick up on that represents what I don't like about the software.

Shannon G.
People Advisor
Health, Wellness and Fitness, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 19, 2023

"A great way to reward your employees!"

Overall: Good and never had a problem. Easy to use and set up with lots of good deals for employees.

Pros: The variety of products available on on the platform including what you can buy with the perk points. Also allows international employees to get offers from their own countries.

Cons: Reporting on what has been claimed and the interactivity could be better

Verified Reviewer
CEO
Consumer Services, 11-50 employees
Used the software for: 1-2 years
Overall Rating
3.0
Ease of Use
4.0
Customer Service
4.0
Features
3.0
Value for Money
3.0
Likelihood to Recommend
5/10
Reviewer Source
Source: Capterra
May 12, 2022

"Slightly Limited"

Overall: For a smaller size team looking for comprehensive engagement with our staff, we felt the platform was relatively limited and slightly missed the mark for what we were trying to achieve. For a bigger budget it might sit well alongside an additional engagement platform

Pros: The software was easy to use The free benefits offered were regularly used by our team The phone based medical consultations were an interesting feature

Cons: There was no flexibility if you wanted to go outside what Perkbox had to offer. The vast majority of the perks required my team to spend money (and receive a small discount), so they didn't feel they were getting really rewarded.

Reasons for Choosing Perkbox: Reputation and ease of set up
Verified Reviewer
Human Resources Coordinator
Hospitality, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
February 7, 2019

"Perkbox is a fantastic reward & recognition platform!"

Overall: Perkbox is already positively impacting employee engagement and boosting overall staff morale.

Pros: Perkbox is very easy to use, the format is user-friendly and it is attractively designed. The perks available are good, and the recognition feature is fantastic.

Cons: It would be nice to have more control over the administration of the software, being able to export reports of rewards given would be helpful.

Verified Reviewer
Group HR Manager
Insurance, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
February 4, 2019

"Perkbox Review"

Overall: Perkbox has been exactly as it is named! We are able to offer perks to all staff and they are able to browse and use perks and discounts that appeal to them personally. Additionally we as an employer are able to offer and EAP programme that has proved really beneficial.

Pros: Very easy to use and appealing to everyone.

Cons: From an administrators point of view not being able to correct user details when they have been entered incorrectly.

faith S.
Customer Service Specialists
Farming, 501-1,000 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 25, 2023

"Give credit where it deserves, Perkbox has brought us closer to our clients and employees."

Overall: Good way to recognize efforts and reward accordingly.

Pros: The features are focused at creating the most conducive work environment ever. It is easy to use and launch. This platform uses high level technology to reach out to global benefits. Good to go.

Cons: Clean. Perkbox has maintained a clean record with us.

Anastasia L.
HR Manager
Retail, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
4.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
February 5, 2019

"Great reward software"

Overall: We sent out a survey asking if our employees would prefer Perkbox or another rewards provider and Perkbox won by a landslide. I have had great service from each account manager who has been assigned to the account, and answers to my queries are speedy and comprehensive.

Pros: Variety of perks, easy of use, good account managers

Cons: Lack of access for company administrators, would be good to have a few more high value or free perks

George G.
Software engineer
Financial Services, 11-50 employees
Used the software for: I used a free trial
Overall Rating
1.0
Ease of Use
1.0
Customer Service
3.0
Features
1.0
Reviewer Source
Source: Capterra
May 17, 2019

"Perkbox Review"

Pros: Don't know, haven't got to that part....

Cons: Their privacy is appalling, their website have no functionality to disable tracking, and to delete my personal data they asked me to send them even more personal data like my physical home address...

Vendor Response

By Perkbox on May 20, 2019
Hello George, We are fully GDPR compliant and offer the option to disable cookies on our website. The platform itself does require you to accept cookies to use it ? this is a common practice, and if you prefer to not accept this you are able to do so by simply not clicking the acceptance button. I can see your conversation with my colleague and that they directed you to our privacy policy which states how to turn cookies off on our site: https://www.perkbox.com/uk/privacy We would never ask for a physical home address for the purposes of removing cookies from our site - however we do have a security feature in place that requires proof of identity to remove accounts from the database. This is to make sure the person is who they are claiming to be and the correct account is deleted. Please do feel free to get in touch with our customer service team if you would like to discuss this further: E-mail: help-me@perkbox.com ? Phone: 0208 396 6812 ?? Kind regards, Perkbox
Carolyn T.
Head of HR
Health, Wellness and Fitness, 201-500 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
February 7, 2019

"Such fun and wasy to use!!"

Overall: In one word..Fun

Pros: So easy to navigate, I have little patience with IT, if its not quick and easy to use, I won't use it.

Cons: Nothing significant really, maybe that the app had much less features than the web site

Verified Reviewer
HR Manager
Non-Profit Organization Management, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
4.0
Customer Service
4.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
February 5, 2019

"Perkbox is the one "

Overall: Great experience as an admin and user

Pros: The support from customer services and relationship managers

Cons: The change between the old app/new app and new website

Hayley R. avatar
Hayley R.
Marketing Manager
Computer Software, 501-1,000 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Features
4.0
Likelihood to Recommend
3/10
Reviewer Source
Source: Capterra
November 24, 2023

"Great if you value the offers"

Pros: The weekly free treats, I used these as often as I could!

Cons: The offers weren't relevant to me so this seemed a waste of money.

Ali C. avatar
Ali C.
Lead Developer
Computer Networking, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
3.0
Ease of Use
3.0
Customer Service
4.0
Features
3.0
Value for Money
3.0
Likelihood to Recommend
4/10
Reviewer Source
Source: Capterra
July 21, 2021

"A nice bonus for rewarding employees or freelancers - but better options available"

Overall: Perkbox is a handy tool for rewarding employees and freelancers with a range of freebies, discounts and benefits and is fairly straightforward to use. However, I am not sure that I would recommend it, and instead opt for manually rewarding members of your team.

Pros: Perkbox is a handy service that allows you to setup perks, rewards and bonuses for members of your team, be it employees or freelancers. It allows them to cash in various rewards, from free food and drinks and entertainment discounts, to medical aid and support. It is a nice bonus to give to members of your team, though entirely optional. Setting up the accounts and rewards is very straightforward and using Perkbox's interface is clean and intuitive.

Cons: What I like least about Perkbox isn't necessarily about the software or processes themselves - it's more about the idea of it. Preferably, I wouldn't offer what is essentially a random box of discounts and freebies as part of working with me - I would rather offer cash bonuses or extra paid leave, which would be simpler and easier to manage.

Verified Reviewer
Senior Account Manager
Business Supplies and Equipment, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
November 25, 2021

"Easy to use and friendly benefit software"

Pros: The perks are easy to redeem and can have a real impact on day to day life.

Cons: It's frustrating when changes to offers are suddenly made.

Martin T. avatar
Martin T.
HR Director
Food Production, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
February 6, 2019

"A trusted partner for reward and recognition"

Pros: Ease of use, value for money, wide choice of freebies and discounts, and the support provided pre and post-launch

Cons: Honestly, nothing! It works well, the platform is very stable, it does exactly what it promises and has been very well received into my business.

Verified Reviewer
HR & Recruitment Manager
Hospitality, 201-500 employees
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
February 7, 2019

"Best benefit ever!"

Overall: It has helped our internal culture of recognition. People feel more valued nowadays. They can't wait to pass their probation in order to get the free access They love the platform, they share their experience and they think it has been a great idea!

Pros: Very easy to use and every day there is something new! Then you have the permanent perks that are always available for you to use. You save a lot of money! I would like to mention the free stuff - perfect to redeem at the end of the month!

Cons: The system is super useful, easy to use and eye-catching!