# smartQ Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is smartQ the right Task Management solution for you? Explore 43 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/181723/smartQ/reviews --- smartQ 4.5 (43) [View alternatives](https://www.capterra.com/p/181723/smartQ/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of smartQ Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews ST Sydney T Brand ManagerWine and Spirits, 11 - 50 employeesUsed the software for: 1-2 years. “The user interface is straightforward and makes it easy to get a bird's eye view of all of our projects, and filter by status or project type.“ September 29, 2020 Annie H OwnerMarketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years. “It is simple and easy to use. When I was looking for a tool for project management, I wanted it to make sure project management didn't become my full time job.“ September 29, 2020 AG Alejandro G CEO & FounderMarketing and Advertising, 11 - 50 employeesUsed the software for: More than 2 years. “The visual is by far the most likeable feature.“ September 29, 2020 ## Showing most helpful reviews Showing 1-25 of 43 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mike M. Standards Inspector Research Used the software for: 2+ years ### "Great Basic Drag n Drop Workflow" February 19, 2019 5.0 The product is an invaluable tool if you have a production type workflow and want to keep track of orders. Customer support is iffy, lots of overlapping tickets and unskilled staff. File uploads (where you need to upload a file to a ticket) is a little borked, but overall, for what you pay it's great value. It feels a little bit of abandon ware, except for the occassional marketing blitz. Pros Simple, elegant user interface, easy to configure basic drag and drop workflows. Cons File Upload is a pain - it's done in the 1980's way - you have to upload the file, wait, and then press submit. If you forget to press submit you lose your file. The amount of cloud storage is ridiculously small for what you pay. The Android app took years to come to market and is extremely basic and has no offline mode and is just a really cheap, quick portal. Review Source AG Alejandro G. CEO & Founder Marketing and Advertising Used the software for: 2+ years ### "The Great Ops Manager" September 29, 2020 5.0 I needed a solution for my daily project tracking that was easy for everyone at the office to use it. We are all enjoying it, and happy since now we can have a nice visual of what is happening at the business on real time. Pros The visual is by far the most likeable feature. It lets you see the actual status of all projects (presents and futures) Cons The only con is that the archived projects are not easy to duplicate. You can, but it is not as easy as all the additional functions the software has. Alternatives considered [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[Soho66](https://www.capterra.com/p/148750/Soho66/) Reason for choosing smartQ The easy functionality and visuals of it. It is really a great product for exactly what I needed. Will not changing for any other option. Review Source Response from Disarea September 30, 2020 Thank you for your review. Actually, duplicating a project is very easy - when creating a new project, you can copy all settings from another existing project, even its tickets: https://blog.getsmartq.com/2019/07/copying-tickets-on-cloning-a-project/ There are more ways to do it, like using import from CSV file, but this one is the easiest and just takes a few clicks. Please email our support directly if you are having issues with it, and we will address it ASAP. - smartQ Team SE Scott E. Graphic Designer Education Management Used the software for: 6-12 months ### "Work in progress" December 11, 2019 3.0 It's a work in progress. We didn't have a good experience, because the software didn't meet our needs in order to efficiently complete all projects with ease. Pros Basic needs of project management software. Cons The Interface is horrible, hard to look at, stuck 20 years ago. It didn't meet our needs for completing our projects with ease. Switched from [Basecamp](https://www.capterra.com/p/56808/Basecamp/) Because SmartQ was hard to use, and not userfriendly, we went with a PMS that we can rely on, Basecamp. Review Source RC Robert C. President Financial Services Used the software for: 2+ years ### "No-brainer for project/task management" October 5, 2020 5.0 A+++ Pros Everyone on my staff uses this and it has become the basis for our weekly 1-1s. Its an ideal tool to track the status of every project someone is working on and you can either go high-level or dig into the details. Cons Zero complaints. We have used this software for 5+ years and everyone on the team loves it. Alternatives considered [Redtail CRM](https://www.capterra.com/p/121349/RedTail-CRM/) Reason for choosing smartQ We ended up using Redtail for our core CRM but not for task/project management. Review Source VR Verified Reviewer Owner Marketing and Advertising Used the software for: 2+ years ### "Easy to use project management tool" September 29, 2020 4.0 Pros It is simple and easy to use. When I was looking for a tool for project management, I wanted it to make sure project management didn't become my full time job. This helps keeps projects organized without a ton of hassle. Cons It is a bit limited for exporting and chatting. Review Source Response from Disarea September 30, 2020 Thank you for your review. Please use the General Report - it exports data to CSV and Excel. Do you want to see a chat app inside smartQ? You can email our support if you are having issues with export or have suggestions about the chat. VR Verified Reviewer Manager, Deployment Services Wine and Spirits Used the software for: 1-2 years ### "Excellent Organizational Tool" February 19, 2019 5.0 I'm using my client's version of SmartQ to work with them on email deployment services. I love the ease of use and that it keeps me organized. It's so easy to log in each day and see what's assigned to me or what's coming down the line. Pros The dashboard view. I love that you can set up different categories and easily drag a ticket from one to the other. Cons That when you reply to an email you received it doesn't lay it out in an easy to see way in the platform ticket. Review Source Response from Disarea February 26, 2019 "That when you reply to an email you received it doesn't lay it out in an easy to see way in the platform ticket." Could you evaluate on this please? Just email support \[at\] getsmartQ.com. - smartQ Team VR Verified Reviewer Marketing Automation Specialist Computer Software Used the software for: 6-12 months ### "Great affordable tool for project management across teams" February 19, 2019 4.0 We use SmartQ for internal project requests and troubleshooting for managing our SaaS integrations. Different team members across the organization are able to submit a request for projects to execute or things to look into and troubleshoot. From here, they're able to see the status of the project/request based off where the ticket is positioned in the "Queue". Pros I learned/used SmartQ in less than an hour - it is highly customizable to fit your team's need/use. You can add as many required fields as you need on a ticket submission, and you can grant access to people across different teams. It's really common-sense to use. Cons I think the design/user interface can use a face-lift... but honestly don't think it matters that much - it works well for what it's inteded for. Review Source VR Verified Reviewer Marketing Coordinator Hospitality Used the software for: 6-12 months ### "Get's the job done" February 19, 2019 4.0 Get's the job done, It's something we use everyday but would like to see new features introduced. Improvements to be made in the mobile app would be good. Pros The opportunity to have your jobs listed out, all in one place, simplifies workflow for the team Cons There is a lack of features that enhance the workflow, make things easier, the App does not seem to do as good a job as when using it on a desktop. App should have either more features or at least match the features. Review Source Response from Disarea February 20, 2019 What features do you want to see on iOS/Android apps? If you are using the tablet - you can just use the full version in the browser... - smartQ Team Angelo N. IT data administrator Financial Services Used the software for: 2+ years ### "Easy to use software" February 20, 2019 5.0 Pros User friendly it makes my job easy. i have all my work at the touch of my finger Cons i have nothing negative to say about this Review Source David L. IT Systems Engineer Information Technology and Services Used the software for: Less than 6 months ### "North County IT Consulting Serivces" February 19, 2019 5.0 I am using SmartQ as a help desk. I can track multiple tickets from multiple customers and multiple levels of support. Overall, I have a good experience with SmartQ. It has been worth the bill. Pros It's easy to use and creates great workflows. There's a lot of options to make tickets stand out when they need to. Cons Inability to email anyone outside of licensed users or ticket originators. I'd like to send email updates to my customers but the ticket originator may not be the person who needs the information. In many cases, they contact me with a problem and I create the ticket. This means I had to buy accounts for my key customers and still need to copy messages to email to send to people who submit tickets through my email. Review Source VR Verified Reviewer Global Social Media Manager Computer Software Used the software for: 1-2 years ### "Detailed to-do list at your fingertips!" January 9, 2018 5.0 Pros SmartQ has been a lifesaver when it comes to organizing all project requests and status. I love being able to have everything in one spot with ALL the details I need. And it has significantly reduced the number of emails in my inbox. I also like having the archives. Cons I do not like how the tickets go to "red" when the due date has been extended. Makes me feel like the ticket is still overdue but it's not. Review Source CT Christina T. Director of communication Non-Profit Organization Management Used the software for: 2+ years ### "Responsive" February 19, 2019 4.0 Pros We were able to personalize the software to our workflow, and SmartQ responds to feedback and has added functionality that we have asked for. Cons When staff leave and we change their account, all their notes become anonymous. Review Source SB Steven B. Director Telecommunications Used the software for: 6-12 months ### "JabbaTalk Review" December 12, 2019 5.0 None Pros I love the simplicity of this software having tried many others this just does what it says on the tin! Cons I would like to see a flashing option in the future if possible, this would highlight urgent jobs or similar rather than just changing colour Review Source mG mélina G. Centre de services opérationnels (rive-nord) Government Administration Used the software for: Less than 6 months ### "smartq" September 29, 2020 3.0 Pros il est possible d'attitré des emails à des personnes Cons la présentation des emails est mélangeante et il est impossible de répondre par smartq Review Source Response from Disarea September 30, 2020 You can easily reply to smartQ email notifications and your answers will be posted into the corresponding smartQ ticket. Are you having issues with it? What are the "presentation" issues you mentioned? You do not like the way we format the emails? Or some information is missing? - smartQ team PY Patricia Y. Teacher Education Management Used the software for: Less than 6 months ### "smartQ" January 30, 2019 5.0 Pros As a teacher, it gives a great snapshot of student info. We don’t always get to communicate with colleagues about all daily events. This program helps facilitate that. Cons At times, parts can be a bit tough to navigate. Adding students at first was confusing. Review Source TT Tracy T. Graphic Designer and Project Manager Graphic Design Used the software for: 2+ years ### "smartQ is an Easy, Efficient Project Management Tool" February 20, 2019 5.0 My overall experience with smartQ has been wonderful. I'm not sure how I'd ever get my work done without it. We juggle so many projects at one time, it is really hard to keep track of stuff and smartQ just takes all that hard work out of my hands. The customer service has been great as well. I've actually seen my suggestions made - and quick too! It's very cool to know that they truly listen to feedback - makes me feel like part of their team! Pros I love that smartQ makes tracking projects a breeze. From creating the ticket, to archiving the ticket, everything is meant to be easy and efficient. We're able to keep track of notes for each project, and if a few years go by and we need to pull up a project again, we can find it in a few seconds in the archives. Then...voila! There are all our notes, and even times/dates of when things took place. Cons I think the ONLY thing I don't like is that the "upd" tag that comes on when a ticket is updated, never goes away unless you click on the ticket again. I think that is great if you're NOT the one who made the update. But if you're the one who updated it, I think that it would be much better if it went away in a few hours, or something. That's my only complaint though! Review Source SG Serena G. Director Software Development and IT Computer Software Used the software for: 2+ years ### "Great tool we have used it for years." February 20, 2019 4.0 The support for this tool is very good. The help desk is responsible and fast to address a question or concern. We have considered replacing it with other tools with more features and our users have had drastic reactions that they love it and don't want another tool. That is the best praise any software can get. Pros This software is economical, it is easy to use and setup. We use it for many things in our organization including tracking request from external parties. We also track cross-department internal workflow using the tool. The best features are the ability to set up your own workflow, the ability to create tickets via an external e-mail and the ability to get alerts when a ticket is edited or reaches a stage in the workflow. Color coding of tickets has also been helpful to visually categorize tickets. Cons The only downfall for our use is that all incoming tickets not created within the software have to come into the same project. Having rule bases filters that allow the tickets to get separated when received would make this a better product. Review Source Response from Disarea February 21, 2019 We already added the possibility to post tickets via email into any project: https://blog.getsmartq.com/2018/03/post-tickets-to-any-project-via-email/ -smartQ Team SD Stephanie D. Account Manager Insurance Used the software for: 2+ years ### "Great to use but need some improvement" September 29, 2020 4.0 Overall it satisfy our company needs and easily to understand how it works, some improvement might be needed in order to give more efficient ways for client to use it. Pros easily to understand its function, easily to implement and customize the outlook and feature we want. Cons After the update, ticket turn red if pass 'require by date', however it won't turn it back even i change/update require by date to a future date, every time need to manually adjust it. Review Source Response from Disarea September 30, 2020 Stephanie, The coloring on overdue tickets in red happens because of Automation - that is the default Rule: https://www.getsmartq.com/feature\_automation.php You can pause this Rule or Delete it. Also, you can modify multiple tickets at the same time. including changing the color: https://www.getsmartq.com/feature\_multiedit.php But, in your case, if you open the ticket to edit its deadline, on the same screen you can change the color - the color box is to the right of the ticket name on the top. We hope this info helps. SH Shannon H. Resume Writer Consumer Services Used the software for: 2+ years ### "Good Project Management Software " September 20, 2022 4.0 Pros This software enables us to organize projects and promote visibility of project progress and collaboration Cons It is difficult to search past projects once they are archived Review Source Response from Disarea September 21, 2022 You can easily search archived projects - you just had to switch the filter in the projects popup search to "all" from "active". There is a small arrow there to open the settings. AB Allison B. Senior Product Compliance Specialist Chemicals Used the software for: 1-2 years ### "Simple, easy to use" May 12, 2020 4.0 Easy functionality, easy to use. Simple and basic, doesn't have any exciting features but gets the job done. Pros Easy way to track your work. Customizable to track steps as you see fit and relevant. Overall metrics help you report standard timing. Cons Not able to drag files into the ticket like a folder. Tags are hard to control and keep consistent since you can add them on the fly, duplicates can occur. Review Source Response from Disarea May 14, 2020 Thank you for your feedback. You can drag files into notes in the ticket window... But we will look into dragging files into tickets on the Board View. When adding tags to tickets, there is a dropdown as you type, with matching tags suggestion... and also there is a "+" button on the right to select from existing tags. You can also delete duplicate tags via tags management window (same where you set their colors). - smartQ Team GC Grace C. Managing editor Religious Institutions Used the software for: 2+ years ### "So-so project management software" February 20, 2019 4.0 SmartQ works well enough, and it has handy features like automated emails when a project is assigned to you. But it's just not as powerful as some other software out there for our purposes. I will give a shout-out to their customer service, though! They've always responded quickly and personally to me, even preserving a particular feature that our team used while it was being phased out. Pros It keeps most of our projects organized in one place. Cons There aren't enough integrations with other applications we use, and SmartQ isn't as flexible as something like Notion or Airtable for the specific ways our team would like to organize our projects. Review Source VR Verified Reviewer Systems Architect Computer Software Used the software for: 1-2 years ### "Great for organizing workflow" January 28, 2019 5.0 Very happy and the team at smartq was always very helpful. They also listen to customer feedback, it happened that the featured I recommended was quickly introduced. Pros It's easy to use and offers lots of ways of sorting, filtering, tagging & archiving the todos. Cons Nothing really, it does what it's supposed to do. Review Source AL Anthony L. General Manager Machinery Used the software for: 2+ years ### "Customer for over 4 years." February 20, 2019 5.0 It's improved our quality of life at work vastly, I definitely recommend this product to everyone I come across if they're looking for a solution to improve efficiency and quality of work overall. We had paper lists everywhere for work orders and Smart Q eliminates that by allowing you to create a work order section and other variances for work related items. We have an open orders section, an RMA section, and a needed parts section. Pros I like the ability to add your own options and to have it accessible through multiple accounts on multiple machines. Eliminates paper trails when it comes to manufacturing and ensures quality as long as the proper information is entered. Cons The report features could be improved with more available options to change and download a custom report. Review Source JL Jeff L. VP Financial Services Used the software for: 2+ years ### "Exceptional Product and Exceptional Value" December 10, 2019 5.0 The software is essential for organizing and working our development tickets. We have been able to customize it to adapt to our constantly evolving processes and controls. Pros Ease of use and customization. Drag and drop interface. Email notifications. Intuitive visual layout. Cons Limited archiving capabilities. Limited flexibility to delete or change certain components of tickets. However the product is constantly evolving to improve and mitigate the challenges. Review Source ST Sydney T. Brand Manager Wine and Spirits Used the software for: 1-2 years ### "Straightforward and easy to use." September 29, 2020 4.0 Pros The user interface is straightforward and makes it easy to get a bird's eye view of all of our projects, and filter by status or project type. The comments on each ticket are easy to use and make communicating with team members easy. Cons There are frequently issues/delays in uploading large files to tickets, sometimes with the request timing out before the upload is completed, forcing me to start over several times uploading design documents or photos. Review Source Response from Disarea September 30, 2020 Please email us at support \[at\] getsmartQ.com so we can look into your issues with uploading large files. 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