# BIC Platform Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about BIC Platform Software - reviews, pricing plans, popular comparisons to other Business Process Management products and more. Source: https://www.capterra.com/p/181735/BIC-Cloud --- # BIC Platform Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) BIC Platform ## What is BIC Platform? The BIC Platform is an "all-in-one" solution for Digital Transformation, including AI-powered BPM. It is modular and combines the following functionalities: Process modeling and analysis (BIC Process Design), Process execution and automation (BIC Process Execution) and strategic alignment of enterprise architecture (BIC EAM). The BIC Platform is used, for example, for process management, quality management, business intelligence, and enterprise architecture management. It can be operated as a public or private cloud or on-premises. With modern AI functions, the BIC Platform drives process efficiency and process optimization by intelligently automating manual process modeling and static templates, among other things. BIC EAM helps organizations to visualize, analyze, and strategically align their enterprise architecture, ensuring that IT landscapes support business goals effectively. ## What is BIC Platform used for? [Business Process Management](https://www.capterra.com/business-process-management-software/)[Workflow Management](https://www.capterra.com/workflow-management-software/)[Low Code Development Platform](https://www.capterra.com/low-code-development-platform-software/) Overall rating Based on 80 user reviews Reviews sentiment Positive 91% Neutral 8% Negative 1% Starting price $125 Per User, Per Year Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## BIC Platform alternatives Highest Rated [viaSocket](https://www.capterra.com/p/10020406/viaSocket/) [4.8 (640)](https://www.capterra.com/p/10020406/viaSocket/reviews/) Starting price $30.00 Per User, Per Month [Learn More](https://www.capterra.com/p/10020406/viaSocket/) [4.5 (2,247)](https://www.capterra.com/p/146136/Lucidchart/reviews/) Starting price $9.00 Per User, Per Month [4.5 (13,547)](https://www.capterra.com/p/184581/Asana-PM/reviews/) Starting price $10.99 Per User, Per Month [4.4 (15,314)](https://www.capterra.com/p/19319/JIRA/reviews/) Starting price $7.91 Per User, Per Month [View all alternatives](https://www.capterra.com/p/181735/BIC-Platform/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Process Modeling & Designing 4.7 (40) 97.50% of 40 reviewers that rated this feature as important or highly important Visually identify, define, and map all details and relationships surrounding business process models and elements Process Change Tracking 4.1 (36) 86.11% of 36 reviewers that rated this feature as important or highly important Document any changes or proposed changes made to business processes or workflows Business Process Automation 4.2 (23) 65.22% of 23 reviewers that rated this feature as important or highly important Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Business Process Control 4.2 (21) 80.95% of 21 reviewers that rated this feature as important or highly important Define and maintain business rules that determine workflow capabilities and criteria Task Management 4.4 (21) 66.67% of 21 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Access Controls/Permissions 4.2 (17) 82.35% of 17 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems BIC Platform 61 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Define and maintain business rules that determine workflow capabilities and criteria Provides a channel for team members to share media files, communicate, and work together Work with others within one platform/system on the application development process Leave comments and notes on documents for others to view Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Configure existing workflows to meet your organization's needs Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Graphical representation of data Manage the processes involved when making the application ready for use Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Automate repetitive tasks such as filling out information or creating certain types of forms Store, manage and track all forms in a centralized location Create, design and modify the flow and processes of tasks in a project Identify which applications need to exchange data and enable these data connections Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Drag and drop/visual interfaces that allow non-tech users to build without writing code Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk Document any changes or proposed changes made to business processes or workflows Visually identify, define, and map all details and relationships surrounding business process models and elements Reporting on how each user, task or process has advanced since its initiation Create, manage, or update project workflows. Estimate or forecast of a future scenario based on the study of present trends Receive data and information in real time Active reporting of data and metrics Receive system updates as soon as any changes are made Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Enables creation, management, and tracking of product requirements & features during product production/development Set & manage permission levels based on user roles and restrict access to only authorized individuals Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Search and filter data across systems to locate required information by entering keywords or certain criteria Allow users to access multiple services after entering their login credentials once Create, manage and track all task activities and progression Track the status and progress of tasks Create, save, and re-purpose templates for emails, forms, etc. Sample files or documents that could be customized as needed or used as is Set up connections to third-party platforms to improve business processes Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Track revisions and updates made to files and navigate between different versions Use visual elements such as pre-built blocks and/or shapes to assemble a model or design Create/edit commerce applications for mobile devices and/or web Alter the default workflow to meet your organization's needs Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.3 (80) 4.3 Based on 80 reviews ## Pricing Value for money 4.2 (70) Free Trial Basic $125.00 Per User,Per Year Value for money 4.2 (70) 4.2 Based on 70 reviews ## Integrations [ UiPath](https://www.capterra.com/p/135186/UiPath-Robotic-Process-Automation/)[ SAP S/4HANA Cloud](https://www.capterra.com/p/152293/SAP-S-4HANA/)[ SAP LeanIX](https://www.capterra.com/p/126515/leanIX/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (75) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (75) 4.4 Based on 75 reviews ## User reviews Overall rating 4.4 Based on 80 reviews Filter by rating 5(40) 4(33) 3(6) 2(0) 1(1) Mentioned topic Sorted by most recent MA Mike A. Owner Food & Beverages ### "Win Big with BIc" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 October 8, 2025 I can’t complain this is the one for any small business and customer service top notch a definite win Pros Big value for the amount the customer service is top notch if your a small business than this is the one Cons Was a little hard to navigate throughout the platform form at first brighter colours would definitely help Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. YC Yeliz C. IKS Beauftragte Information Technology and Services ### "An sich eine sehr gute Tool-Lösung für verschiedenste Bereiche im Unternehmen" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 2, 2025 An sich ein gutes Tool mit breitem Portfolio für die Bereiche zur Möglichkeit von Vernetzung. Manche Darstellungen oder Workflows sind nicht ganz durchdacht oder nicht ganz passend, können aber individuell nach Bedarf entsprechend angepasst werden (customizing). Pros Die Vernetzungsmöglichkeit verschiedener Bereiche über die optional dazubuchbaren Module. Zentrale und übersichtliche Darstellung und Ablagemöglichkeit dazugehöriger Dokumente sowie von Rollen und Berechtigungen. Cons Man merkst, dass die Module dazugekauft wurden und nicht von demselben Hersteller kommen, wodurch manche Funktionen nicht vollumfänglich userfreundlich nutzbar sind. Switched from [ADONIS BPM Suite](https://www.capterra.com/p/236923/ADONIS/) Strategische Entscheidung seitens des Top Managements. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SM Safwan M. Software engineer Computer Software ### "Safwan's review " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 1/10 September 23, 2025 The BIC Platform is very good at automating repetitive tasks, which makes workflows much more efficient and increases productivity. Pros It is an intuitive and user-friendly design. The BIC Platform is great at automating mundane tasks. And All-encompassing and Comprehensive Solution Cons The UI has been described as confusing or cluttered. The platform is new and still missing minor features Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 15, 2025 Thank you for your positive feedback on our software! We are doing everything we can to continuously improve our software. Best regards Your GBTEC-Team MM Mag. Michaela M. Prozessmanagerin Health, Wellness and Fitness ### "BIC Platform - Feedback" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 September 22, 2025 Ich konnte die Inhalte der Schulung gut in die Praxis umsetzen. Der Katalog ist von der Pflege her sehr gut umgesetzt. Pros Such- und Auswahlfunktion für Objekte KI Unterstützung Schnittstellen vorhanden Bedienoberfläche userfriendly Kommentarfunktion für "Lesende" find ich unterstützend Cons Änderungen für Berichte mit unterschiedlichen Anforderungen sind aufwändig. Bei den Verbindungslinien ist es doch mühsam diese manchmal zu ändern bzw. anzupassen, da dies dann nur mit einer enormen Vergrößerung der Bildschirmansicht möglich ist (z.B. Zuordnungsdiagramm) Switched from [Confluence](https://www.capterra.com/p/136446/Confluence/) Achtung: Der Wechsel war von p4b (leider in der Auswahl nicht vorhanden). Der Support für das Tool wurde eingestellt. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JS Janni S. Process Architect Information Technology and Services ### "Tolles, benutzerfreundliches Tool " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 22, 2025 Sehr netter und guter Vertrieb, Kompaktschulung sehr gut und übersichtlich für den Einstieg, Onboarding toll betreut -- alles andere wird die Zeit zeigen. Pros Ich mag das Look & Feel, es ist bedienungsfreundlich und einfach zu verstehen. Keine große Erläuterung nötig. Viele Möglichkeiten (auch eigenständig) zu customizen und an die eigene Company anzupassen. Cons Da wir das Tool gerade erst einführen und es bei uns noch nicht in Benutzung ist kann ich mich hierzu nicht äußern. Alternatives considered [Aeneis](https://www.capterra.com/p/219219/Aeneis/) [Bpanda](https://www.capterra.com/p/10005178/Bpanda/) Reasons for choosing BIC Platform Mit Blick in die Zukunft war es von den Entwicklungsmöglichkeiten die beste Option. Und das Look & Feel ist toll und intuitiv bedienbar. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KI Katja I. Projektmanager Real Estate ### "Projektmanagement mit BIC" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 September 22, 2025 Gutes Tool inkl. Schnittstellen zu anderen Tools wie z.B. LeanIX - ermöglicht Enterprise Architecture Team den Überbick Pros Intuitiv zu nutzen - macht den Einstieg einfach auch für Kollegen, die bislang keine bis wenig Erfahrung mit Prozessmodellierung haben Cons Rückmeldungen zu Fehlermeldungen vom Serviceteam nicht immer im ersten Schritt zielführend; erneutes Eröffnen von Tickets ist zeitintensiv Alternatives considered [SAP Signavio](https://www.capterra.com/p/137139/Signavio/) Reasons for choosing BIC Platform Strategische Entscheidung + IKS-Prozesse Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FB Florian B. Leitung QM Wholesale ### "Prozesse, Execution - TOP!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 22, 2025 Pros intuitive Prozessmodellierung, individuelle Administration, Sehr übersichtliches System, Automatisierung durch Execution Cons Wir befinden uns gerade noch im Onboading des Systems. Bisher gibt läuft alles sehr gut und wir haben viel Spaß mit dem System. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 15, 2025 Thank you very much for your positive feedback on our software! We wish you a successful start in process optimization! Best regards, Your GBTEC Team JP Julia P. Prozessmanager Renewables & Environment ### "ganzheitliche Plattform" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 17, 2025 Das Tool bietet nach einer gewissen Einarbeitung/Beschäftigung eine gute Übersicht, die neue Oberfläche ist optisch viel ansprechender und die Schnittstellen zwischen den den einzelnen Tools (GRC etc.) sind super (Stichwort ganzheitliches Konzept). die Weiterentwicklungen beurteile ich sehr positiv. Pros mit dem Support & den Webinare (Weiterentwicklung der Themen) wurden viele positive Erfahrungen verknüpft Cons oftmals nicht intuitiv für den Anwender/Nutzer, der keine täglichen Bezugspunkte zum BIC hat und nur gelegentlich nach Prozessen sucht bzw. Autoren, die nicht permanent modellieren (Stichwort Linien zum Verbinden der Aktivitäten) Switched from [ADONIS BPM Suite](https://www.capterra.com/p/236923/ADONIS/) ich habe die Firma gewechselt und aus diesem Grund auch das Tool Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TS Tanja S. Prozessmanagerin - Digitale Transformation Higher Education ### "BIC erleichtert unseren Arbeitsalltag" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 15, 2025 Wir haben BIC-PD und BIC-PE seit 2 Jahren im Einsatz. Aktuell sind über 50 Vorgänge abgebildet und ca. 15 Prozesse digitalisiert. Weg zum papierlosen Arbeitsplatz. Erleichtert unseren Arbeitsalltag. Pros Ohne tiefere IT-Kenntnisse kann durch Low-Code leicht ein Workflow erstellt werden. Zentrale Dokumentenverwaltung im Katalog. Cons Die Einspielung von neuen Releases verläuft z.T. noch holprig. Die Schnittstellenverbindungen stellen uns noch vor Herausforderungen. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MM Martin M. Senior Organisationsberater Banking ### "Solide BPM-Software mit Ausbaupotenzial" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 September 15, 2025 BIC ist eine für den Endanwender gut und einfach nutzbare Dokumentationsplattform mit immer mal wieder auftauchenden Bugs, die nach etwas Wartezeit meist gelöst werden. Pros BIC verfügt über eine moderne Oberfläch und einfache und ansprechende Modellierung. Symbole/Farben sind konfigurierbar und stärken das Corporate Design unserer Firma. Cons Die nicht durchgängige Integration in andere BIC Module, weil dadurch dann doch Entwicklungsaufwände entstehen. Die KI-Funktionen sind noch ausbaufähig. Switched from [ARIS](https://www.capterra.com/p/212659/ARIS/) Unter anderem das fehlende Dokumentenmanagementsystem Alternatives considered [ARIS](https://www.capterra.com/p/212659/ARIS/) [SAP Signavio](https://www.capterra.com/p/137139/Signavio/) [ADONIS BPM Suite](https://www.capterra.com/p/236923/ADONIS/) Reasons for choosing BIC Platform KNA-Analyse war für BIC positiv. Siehe Ausschreibungsunterlagen. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/181735/BIC-Platform/reviews/) Popular comparisons [Zapier vs BIC Platform](https://www.capterra.com/compare/130182-181735/Zapier-vs-BIC-Platform)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)