# Page 3 | BIC Platform Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is BIC Platform the right Business Process Management solution for you? Explore 80 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/181735/BIC-Platform/reviews --- BIC Platform 4.4 (80) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of BIC Platform ## Showing most helpful reviews Showing 51-75 of 80 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MA Mike A. Owner Food & Beverages Used the software for: I used a free trial ### "Win Big with BIc" October 8, 2025 4.0 I can’t complain this is the one for any small business and customer service top notch a definite win Pros Big value for the amount the customer service is top notch if your a small business than this is the one Cons Was a little hard to navigate throughout the platform form at first brighter colours would definitely help Review Source SM Safwan M. Software engineer Computer Software Used the software for: Less than 6 months ### "Safwan's review " September 23, 2025 5.0 The BIC Platform is very good at automating repetitive tasks, which makes workflows much more efficient and increases productivity. Pros It is an intuitive and user-friendly design. The BIC Platform is great at automating mundane tasks. And All-encompassing and Comprehensive Solution Cons The UI has been described as confusing or cluttered. The platform is new and still missing minor features Review Source Response from GBTEC Software AG December 15, 2025 Thank you for your positive feedback on our software! We are doing everything we can to continuously improve our software. Best regards Your GBTEC-Team PE Philipp E. BPM Consultant Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Umfassendes, leichtgängiges BPM-S" April 25, 2024 5.0 Alles in Allem ein super rundes Tool zum fairen Preis mit hoher Anwenderfreundlichkeit und allen Funktionen, die man im alltäglichen Prozessmanagement braucht. Pros Die einfache Benutzeroberfläche und der Funktionsumfang sind einfach klasse. Das Modellieren von Prozessen fällt auch Anfängern leicht und die Governance Funktionalitäten entsprechen den grundsätzlichen Anforderungen. Es passt zu meinem / unseren Ansatz, wie wir BPM im Unternehmen leben möchten. Cons Bislang ist die Integration externer Softwareprodukte nur teils oder über Umwege möglich. Eine etwas offenere Architektur würde den Anforderungen eines agiles, zukunftsorientierten Prozessmanagementansatzes Rechnung tragen. Alternatives considered [SAP Signavio](https://www.capterra.com/p/137139/Signavio/)[ADONIS BPM Suite](https://www.capterra.com/p/236923/ADONIS/)[Bpanda](https://www.capterra.com/p/10005178/Bpanda/) Review Source Response from GBTEC Software AG May 14, 2024 Thank you very much for your positive feedback on our software! We are doing everything we can to continuously improve our software and are also working on the integration of external software products. Best regards from Bochum FV FERNANDO V. CEO Information Technology and Services Used the software for: 2+ years ### "Process design & automation just can't get easier." August 5, 2021 5.0 Since we are onboarding around 75 new employees per year, it sometimes gets difficult for us to make sure that everyone is aware of their responsibilities and of how to get things done in our company. BIC Process Design radically changed that and now we have everyone in synch. New recruits really appreciate this and makes us stand out from other companies that compete with us for the same talent. Pros GBTEC has taken the fuss out of process modelling and execution. This product is very well designed and performs beautifully. Process templates are also of great help and prevent us from having to re-invent the wheel. Cons Difficult to say, but maybe more focus on onboarding and customer success process would help to involve reluctant users. Review Source UM Uli M. COO Consumer Goods Used the software for: 2+ years ### "Best process mapping tool we used so far with outstanding usability & no code automation capability" August 9, 2022 5.0 BIC is one of the best software solutions we have ever used and the best BPM software so far . Pros The overall experience is great. BIC has given us speed at our work. It's very helpful for business workflow and very user-friendly . Users learn quickly how to use BIC and can easily be involved to the process mapping and automation. BIC deployment is efficient and well supported by the excellent customer support team. The technical experts are quick to react to requests or questions regarding the tool. Cons While the SaaS experience is superior - we would like to see a full-blown offline version of BIC. Alternatives considered [SAP Signavio](https://www.capterra.com/p/137139/Signavio/)[Miro](https://www.capterra.com/p/128955/Miro/)[Lucidchart](https://www.capterra.com/p/146136/Lucidchart/)[Kissflow](https://www.capterra.com/p/149470/KiSSFLOW/)[Process360 Live](https://www.capterra.com/p/178607/iGrafx/) Reason for choosing BIC Platform Superior usability paired with outstanding features. Review Source Chris H. Director Executive Office Used the software for: 1-2 years ### "BIC Modelling" August 31, 2021 4.0 We use BIC to model a client's ToBe business vision. This decomposes customer journeys into operational processes and defines roles and responsibilities Pros This tool is visually very strong. It complies with both EPC and BPMN notation. The collaborative nature allows teams to contribute without having to combine separate models. The 360 degree perspective on roles, systems, etc is a powerful outcome or feature Cons Remembering that without saving work is only in the browser cache. Models can be lost without routine saving. An autosave feature would be beneficial. Ocassionally messages are also in German, which will not suit a lot of markets Reason for choosing BIC Platform Cost and visual representation along with vendor responsiveness Review Source SR Steven R. Process Manager Telecommunications Used the software for: Less than 6 months ### "Early days but looking good" August 12, 2021 4.0 Enjoying using platform and potential of combining it with process mining Pros Simple to deploy and use, the range of canvasses have provided for all business needs to date. Combined with Process Mining will become a key capability within our continuous improvement arsenal Cons Couple of usability idiosyncrasies but not prohibitive. Not compatible will file formats from some legacy systems Alternatives considered [SAP Signavio](https://www.capterra.com/p/137139/Signavio/)[Pega CRM](https://www.capterra.com/p/157/Pega-CRM/)[IBM Blueworks Live](https://www.capterra.com/p/233619/IBM-Blueworks-Live/)[Appian](https://www.capterra.com/p/149795/Appian/)[Camunda](https://www.capterra.com/p/145407/Camunda-BPM/) Reason for choosing BIC Platform Breadth of capability, usability and integration with technology environments. Review Source TS Thomas S. Systemadministrator Machinery Used the software for: 2+ years ### "Intuitiv zu bedienendes und zukunftsorientiertes Prozessmanagement" August 22, 2022 4.0 Vor allem der Kontakt zu den Mitarbeitern von GBTEC vermittelt immer wieder den Eindruck, dass man es hier mit einem aufstrebenden und nach vorne blickenden Unternehmen zu tun hat. Für jedes Anliegen findet man ein offenes Ohr und selbst, wenn ein Problem nicht direkt lösbar ist, so gibt es doch fast immer jemanden, der einen Trick auf Lager hat, wie man das Problem doch noch lösen oder umgehen kann. Pros In BIC Platform sind die meisten Elemente intuitiv zu erreichen. Vieles weitere kann durch einfaches Ausprobieren herausgefunden werden. Außerdem wird kontinuierlich am System gearbeitet und es wird ständig erweitert, was immer mehr Möglichkeiten der Nutzung eröffnet. Cons Ab der Erweiterung BIC Execution (also dem Workflowmodul) kommt man als Nicht-ITler ab einem gewissen Punkt nur schwer weiter ohne weitere Coachings zu absolvieren. Für den Fachmann sollte es wesentlich einfacher sein. Alternatives considered [ConSense IMS Enterprise](https://www.capterra.com/p/192842/ConSense-IMS-ENTERPRISE/)[CAQ.Net](https://www.capterra.com/p/127367/CAQ-Compact-Net/) Reason for choosing BIC Platform Die angebotenen Bausteine Process Design, Process Execution und GRC entsprachen im Gesamten am ehesten unseren Anforderungen. Review Source VR Verified Reviewer Sr Business Analyst Information Technology and Services Used the software for: 6-12 months ### "my review" August 23, 2021 4.0 Good. Using the application needs getting used to but once you've used it creating diagrams is easy. We haven't used most of the features and I am excited to see how we can measure our processes Pros Once you get used to the interface, it is easy to create diagrams. When naming an object (e.g. pool, activity, event, etc.) a list of approved objects are quickly displayed and can be selected. The list changes as you type the name; the type ahead is really fast. I really love this feature in controlling the objects created. Cons Rightnow, the application have limited BPMN 2.0 symbols but I believe what is available is enough to do most complex BPMN diagrams. It seems that the local copy is saved on the browser cache? It may take time for approvers to accept object changes and until then, the diagrams are saved in the local copy. I am not sure if I clear my cache if my diagram will be lost -- i dare not try. Review Source IA Isabell A. IT-Koordinatorin Insurance Used the software for: 1-2 years ### "Intuitives und funktionales Prozessmanagementtool" July 4, 2022 4.0 Insgesamt können wir die BIC Cloud als Prozessmanagementtool uneingeschränkt weiterempfehlen. Sie bietet viel Freiraum zur Individualisierung und punktet vor allem durch die hohe Nutzerfreundlichkeit. Pros Die BIC Cloud punktet vor allem mit ihrer hohen Nutzerfreundlichkeit durch die sehr übersichtliche und intuitive Bedienung. Auch der gestalterische Freiraum sowie die Möglichkeit, neben dem Prozessmanagement auch alle zugehörigen Informationen optimal vernetzen zu können, erweisen sich als große Vorteile. Zudem ist es eines der wenigen Tools in diesem Bereich, was durch das GRC-Modul ein perfekt anknüpfendes Risikomanagement ermöglicht. Cons Die Prozessberichte, welche automatisch generiert werden können, sind verbesserungsbedürftig. Oft sind die Prozessgrafiken nicht lesbar und auch die verschiedenen Prozesspfade werden im Worddokument nicht ersichtlich voneinander abgetrennt. Wünschenswert wäre eine automatische Übersetzungsfunktion - eine manuelle Pflege verschiedener Sprachvarianten ist grade für kleinere Unternehmen kaum zu leisten. Reason for choosing BIC Platform Die BIC hat als einziges Tool neben der Erfüllung aller gewünschten Grundfunktionalitäten durch das GRC-Modul ein anknüpfendes Risikomanagement geboten. Review Source FD Felix D. Quality Manager Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "A solid solution for SMEs" August 25, 2021 5.0 Pros The software offers many different notations that make it much easier to describe one's own processes. You are well supported programmatically during the creation, but not overloaded with too many extras and options. The software offers a good knowledge database with a catalogue that is composed of the activities, roles, etc. from the diagrams and also offers consistent versioning. The diagrams can be viewed in different view types as a flowchart or as a matrix, etc. and thus offers employees a high recognition potential. The software is optimally usable for us as an SME, as no whole department has to be set up for the maintenance of the diagrams. In addition, the licence model is fair and the after-sales support is at a high level. Cons As with any new software, familiarisation with the operation is necessary. Also the functionalities in the diagram design are not always as free as with the other providers. However, thanks to the good support, these are not major obstacles. Alternatives considered [SAP Signavio](https://www.capterra.com/p/137139/Signavio/)[Camunda](https://www.capterra.com/p/145407/Camunda-BPM/) Reason for choosing BIC Platform The software best suited our requirements and offered us the best price-performance ratio. Review Source VR Verified Reviewer Management Consultant Management Consulting Used the software for: 2+ years ### "Great software for cloud-based process design" April 21, 2021 5.0 Pros The BIC Cloud is easy to use, intuitive and has all the features we needed for our process documentation, process analysis and process design projects. Cons Integration with JIRA or Confluence would be helpful. Alternatives considered [SAP Signavio](https://www.capterra.com/p/137139/Signavio/) Review Source FB Frank B. Expert Consultant Information Technology and Services Used the software for: 2+ years ### "BIC Process Design" May 6, 2021 5.0 We use the BIC Cloud for our implementation methodology to implement our ERP software for new customers and to support them in documenting their processes. In doing so, we use our documented and industry-oriented proALPHA best practice processes. Pros with all the possibilities the software has, it is still easy to administer and very intuitive to model the processes Cons More possibilities for export and import to translate the content Reason for choosing BIC Platform The main reasons, in addition to the functionality, were the almost zero administrative activities due to the cloud solution and the simplicity of the modeling Review Source CA Chirag A. SEO Executive Information Technology and Services Used the software for: Less than 6 months ### "Great solution for business automation" June 30, 2022 5.0 Extremely visualise the clients imagination and defines roles and responsibility for everyone. Pros Excellent features for automation process of your business. Shows diagrams in different views like flowchart, matrix, etc. Cons Not compatible with all file format and limited levels in workflow. Review Source KF Kiumars F. CIO Automotive Used the software for: 2+ years ### "Moderne BPM-Platform für Anfänger und Profis" April 13, 2021 5.0 Transparenz über Optimierungspotentiale Pros intuitive Modellierung einfach konfigurierbare Workflows Modernes BPM-Portal Einfache SAAS-Implementierung mit Einbindung Azure AD Cons eine noch stärkere Integration zum SAP Solutionmanager wäre wünschenwert. Alternatives considered [SAP Signavio](https://www.capterra.com/p/137139/Signavio/) Reason for choosing BIC Platform Funktionalität Zukunftsfähigkeit Preis Nutzen Review Source MM Michael M. Head of General Operations & Project Management Insurance Used the software for: Less than 6 months ### "BIC Cloud - the next generation business process management software" October 24, 2019 5.0 We use BIC Cloud for Business Process Management and for Risk and Controll Evaluation. BIC Cloud is a complete redesign of a siftware we used for the same purpose a couple of years. The Evolution towards the cloud seems reasonable and to be the next logical step. Going cloud we are able to participate from much faster release cycles and save time and money on maintaining the Software. Pros First of all the design/look and feel of the Software improved dramatically compared to the BIC Platform. In Addition beeing a cloud solution the Software does not need to be installed on a Computer anymore and finally the usability improved as well with more clear dialogues and better structured menues. Cons Since BIC Cloud is a complete bew development we miss some functionality compared to BIC Platform, that helped us doing our day to day Business Process Management job. Some features will be delivered shortly, other features are no longer available due to the fact that the application moved on from a java based client installed Software to a web based solution. Reason for choosing BIC Platform We used BIC Platform for many years. Therefore it was quite logical to move to the cloud together with GBTEC. Review Source WG Witali G. BPM Consultant Information Technology and Services Used the software for: 2+ years ### "state of the art " September 26, 2019 5.0 Pros An intuitive and comprehensive software for a fair price, which will be successively expanded. Cons No real negative points. Bugs are usually fixed quickly. Review Source PS Pascal S. Unternehmensentwickler Hospital & Health Care Used the software for: Less than 6 months ### "Simplest process management solution on the market" February 16, 2023 5.0 A unified process management solution with high usability for the entire company. Pros Simple modeling and the ability to live the CIP uniformly as a company without major barriers. Cons The company's own academy could get more training videos. Since this is still under construction, this will take a few months. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Change to a professional database-supported process management solution. Review Source KA Khalid A. Business Analyst Information Technology and Services Used the software for: 6-12 months ### "BIC Process Design Best BPM For Modeling and Documentation" April 22, 2021 5.0 Pros BIC Process Design provides many helpful features and functions, most notably, central administration for managing the model objects. Moreover, auto-generated SOP for all documented processes is amazing, also versioning system is very intuitive and well designed. Cons the only thing I wish to be added is having more levels in the workflow for the standard version. Review Source AN Ann N. Angestellte Information Technology and Services Used the software for: 2+ years ### "Starke Funktionen, einfach zu bedienen" August 8, 2022 5.0 Pros \- Einfach zu bedienen - Prozesse sind schnell zu modellieren - Übersichtliches und modernes Menü - Viele Einstellungsmöglichkeiten Cons \- Keine wirklichen Kritikpunkte, bei Problemen kümmert sich der Support schnell und hilft immer weiter Review Source Günter M. managing director Information Services Used the software for: 2+ years ### "ease to start - but also powerful" April 21, 2021 4.0 Pros ease to use growing with the demands easy publishing Cons import / export is poor reports und extracts configuration and customizing Review Source Richard N. Business Process Lead Telecommunications Used the software for: Less than 6 months ### "Fantastic tool, very user friendly" August 8, 2021 5.0 Could not imagine using anything else! Pros The ability to validate a diagram in real time to ensure BPMN standards are adhered to is an amazing feature Cons I've found it very easy to use and customise Review Source Carl Wilhelm H. CEO Management Consulting Used the software for: 2+ years ### "One of the best BPM solutions" April 21, 2021 5.0 Powerful solution with many good functionalities, very easy to use, very good screen design. Pros Easy to use even without detailed knowledge of BPM. However, I recommend to learn the basics of the modelling language (e.g. BPMN 2.0) in advance. Cons There are sometimes problems with the sequence of the process steps when printing a process manual. We hope this will be improved in a future version. Review Source TD Thomas D. Head of IT Paper & Forest Products Used the software for: Less than 6 months ### "Schnell und intuitiv Prozesse gestalten" September 20, 2022 5.0 Wir dokumentieren sämtliche Business Prozesse in der BIC-Plattform. Die GBTEC ist ein super Partner, der auch schnell bei Fragen reagiert und diese zufriedenstellend beantwortet. Pros Die BIC-Plattform ist sehr intuitiv zu bedienen. Die Kollegen, egal, ob in der Firma oder im Homeoffice können ohne Probleme darauf zugreifen. Der SSO über O365 funktioniert auch reibungslos. Das Gestalten der Prozesse ist einfach. Formatierungen sind schnell erledigt. Cons Soweit ich weiß, gibt es keine On-Prem Version der Software. Uns stört es nicht, aber evtl. andere Firmen, die ein Problem mit der Cloud haben. Switched from [Visio](https://www.capterra.com/p/201133/Visio/) Visio hat die Kollegen immer ein wenig abgeschreckt. Es ist nicht so intuitiv zu bedienen, wie es zum Beispiel BIC ist. Review Source RM Rethabile M. Director Information Technology and Services Used the software for: Less than 6 months ### "BIC Process Design" April 18, 2021 5.0 1\. Visibility of all business processes in the organisation 2. Organisational restructure tool 3. Process mapping initiative 4. Business Process Management/Improvement initiative Pros 1\. The product ease of use 2. High functionality 3. Multiple awards 4. Flexibility Cons ‘As-is’ state, use simulation feature to create scenarios and design the process – Create ‘To be’ scenario Switched from [Enterprise Architect](https://www.capterra.com/p/78757/Enterprise-Architect/) 1\. Complexity 2. Too technical 3. Not user-friendly 4. Lack of support Review Source Talk to a Capterra advisor for free and get results within 15 minutes.