--- title: "Chatfuel Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Chatfuel the right Live Chat solution for you? Explore 28 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/181770/Chatfuel/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- Chatfuel 4.3 (28) [View alternatives](https://www.capterra.com/p/181770/Chatfuel/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of Chatfuel Ease of use 4.1 Customer Service 3.7 ## Pros and Cons in Reviews FB Felix B Co-founderConsumer Goods, Self-employedUsed the software for: More than 2 years. “We set up Chatfuel to automate the initial part of the conversation (what model, what colors, what budget, what time constraints and so on) and it has worked well - it was well worth the $15 we initially paid per month.“ November 4, 2024 Melissa P Director of CommunicationsEducation Management, 501 - 1,000 employeesUsed the software for: 1-2 years. “The mid-pandemic changes in tiered pricing was inconvenient for a non-profit on a limited budget.“ January 31, 2021 GF Gleb F CEOE-Learning, 11 - 50 employeesUsed the software for: 6-12 months. “It helped us to automatize the sales funnel saving a lot of money and increasing the % of the leads being qualified.“ September 18, 2023 Pierfrancesco Maria P Ceo & FounderMarketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years. “The simplicity of building a chatbot is impressive even if you have zero skills“ March 27, 2022 Melissa P Director of CommunicationsEducation Management, 501 - 1,000 employeesUsed the software for: 1-2 years. “The visual builder is easy to use and the randomization option is useful.“ January 31, 2021 ## Showing most helpful reviews Showing 1-25 of 28 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Yann I. Consultant Used the software for: 1-3 years ### "Facebook Messenger Chatbot-building made easy!" May 10, 2021 5.0 Pros Of all the things Chatfuel brings to the table the one I consider my favorite one is its Drag-and-Drop builder for creating chatbots. No coding or any special skill required, simply click on a button, select the options that you prefer and set that up. Then, repeat the same process to add additional steps to your chatbot... it doesn't get much easier than that! Cons Chatfuel focuses on Facebook Messenger only but it would be great to be able to leverage some of its chatbot features somewhere else, like on my website, for example. It's clear that the company decided to focus on a specific platform, and that's ok, but the idea of potentially rely only on one tool for all things chatbots... Review Source Verified Reviewer Owner Used the software for: Less than 1 year ### "Great chat bot tool for beginners" October 5, 2021 4.0 This is a solid tool for building your first bots. It also has a free plan, which is what I used first to get started. I like the straight-forward approach and simple interface. It's easy to create a bot and you can take it into different directions. Plenty of documentation available as well. Overall this is a good tool, definitely one of the better chat bot tools I've personally tested. Worth checking out in my opinion. Pros I found this a very straight-forward chat bot tool for beginners. I was new to building chat bots but found this easy to work with. My first chat bot worked just the way I expected and I even got inspiration to make it more advanced. It all seemed do-able thanks to the step by step instructions. Other tools I've tried had more settings and options, making it a little more complicated. Chatfuel keeps things simple and also has advanced features if you want to use them. Cons It's not as advanced as other tools on my first inspection but pretty much does most of the things you would want to achieve with a bot. So overall there's not much to dislike here. Review Source Felix B. Co-founder Used the software for: 3-5 years ### "OK product, bad suport." November 13, 2024 1.0 I would describe my overall experience as "meh". Pros I run a very small business that sells used baby strollers and relies on customers placing orders via Facebook Messenger. We set up Chatfuel to automate the initial part of the conversation (what model, what colors, what budget, what time constraints and so on) and it has worked well - it was well worth the $15 we initially paid per month. Cons The Chatfuel pricing structure. The reason I am writing this review is to make it visible that Chatfuel will automatically increase your plan each month by default as your amount of "subscribers" increases. What I didn't understand was that ALL conversations are saved as "reachable" inside of Chatfuel and thus will contribute to your monthly price. Looking over my bills over the last 3 years that I have been a customer and it has been increased 5 times in that time due to increased "usage" - here's the thing, we see the same active usage every month. It's just the pool of finished conversations, marked as "done" on Facebook that are inflating the bill. My subscription went from $15 to $66 and I feel like it happened without my approval. I contacted the support team about this and the agent I connected with, Larisa, told me there's nothing she can do - so, reading between the lines, it is my own fault that I didn't disable this autoscaling feature in their settings. I am an Account Manager with another SaaS company. If one of my clients reached out to me with this type of issue, I would try to do something to ease the friction. These guys? They do not care. Review Source Pierfrancesco Maria P. Ceo & Founder Used the software for: 3-5 years ### "I started in 2016 .." March 29, 2022 5.0 Pros The simplicity of building a chatbot is impressive even if you have zero skills Cons Free version too limited ... before it was much more performing Review Source Rocio C. Customer Support Used the software for: Less than 1 year ### "A good chatbot for your Facebook messages!" September 11, 2022 5.0 Pros We signed up for the paid program because we had very good results with the free trial. It is a fairly cheap plan and the chat is quite decisive. It allows us to serve our customers quickly and effectively. Cons Sometimes some customers are not satisfied with the answers but it happens with all chatbots. Review Source Luciano Z. ChatBot and Automation Consultant Used the software for: 3-5 years ### "A product that could give much more" December 7, 2021 3.0 Overall experience little more than adequate. The few publishing channels available and the mixed approach between blocks and flows makes the work fragmented and not optimized, which is a shame. Pros From the beginning, I appreciated the ease of use and organization of the work area. Initially, it was among the first platforms to allow integration with external systems to create interesting automations and webviews. Cons Chatfuel's pace of growth could certainly be greater. The flow designer arrived years after the various competitors and, all today, is lacking in some functionalities. The block approach is still standing, but the platform should instead turn and convert completely to the flow designer. Review Source MUKESH K. QA Engineer Used the software for: Less than 1 year ### "Good for Messenger" January 21, 2020 4.0 Overall the conclusion is that you can build only simple chatbots. I don't recommend chatfuel for complex chatbots but highly recommended for prototyping bots. You can build use some available templates to build bots. Pros Chatfuel is easy to use and deploy a chatbot on messenger in a few mins. Best chatbot development platform for Facebook messenger bot as it allows user to one-click sign up with your Facebook account and many pre-built chatbot templates as well. Best of beginner and a non-techie guy to start building their messenger bot. An important thing is, You can build your chatbot for free. Cons You can deploy your chatbot on Facebook only and personally I don't like this. Also, you need a Facebook account to sign-up and build a messenger bot. You cannot build any complex chatbots on chatfuel. NLP is not good enough as it should be. Sometimes my bot failed to recognize the user's inputs and does not respond. Documentation is also poor. There is no support for subroutines, jumping around a conversation. Review Source VR Verified Reviewer Director of Corporate Communications Used the software for: Less than 1 year ### "Gets The Job Done" September 18, 2019 5.0 Our team is a skeleton crew. Chatfuel makes managing our incoming Facebook messages possible by guiding the conversations and sending notifications to our team members when appropriate. Chatfuel gets the job done to answer routine questions. Pros Not having to know coding was a huge plus in selecting Chatfuel. I also really like that you can duplicate messaging tracks for multiple Facebook pages, which saves time when you're setting up several channels. Cons I didn't find Chatfuel to be completely intuitive. Setting up our messaging journey was time-consuming. Review Source R Reviewer CEO Used the software for: Less than 1 year ### "Great solution that helped us to automate sales funnel" September 19, 2023 5.0 It helped us to automatize the sales funnel saving a lot of money and increasing the % of the leads being qualified. Chatfuel´s product has a great perspective in the online sales industry. Pros \- speed of the implementation- customer support- ability to customize the product Cons Did not notice any. Probably the only one that the implementation required a good time contribution from our side as well Review Source Mateusz W. Growth Hacker Used the software for: 3-5 years ### "Nice product with great community." July 23, 2019 5.0 It's def one of my favorite chatbot tools out there. Pros I like it for being so powerfull tool. You can use it fot very simple bots but also for super complex ones. Cons It's buggy sometimes and the support is hard to reach sometime. Review Source R Reviewer Chargé de forces de vente Used the software for: 1-3 years ### "Chatfuel, le meilleur" October 17, 2023 5.0 Bien que Chatfuel soit un logiciel coûteux pour des personnes avec de budget limité, c'est un outil très puissant pour la conception de chatbots pour tous; même ceux qui n'ont pas de compétences en programmation. Pros Chatfuel est simple d'utilisation. Il permet aux personnes non techniques de pouvoir créer facilement et rapidement des chatbots de manière intuitive. De plus, vous pouvez le relier à plusieurs d'autres plateformes dans le but de rendre performant votre chatbot. Cons La version gratuite de Chafuel présente parfois des limitations à des paramètres avancés. Ce qui nécessite d'allouer un budget souvent élevé pour bénéficier entièrement du logiciel. Review Source R Reviewer owner Used the software for: 3-5 years ### "Takes care of business" March 26, 2021 5.0 Chatfuel makes dealing with our approaching Facebook messages conceivable by directing the discussions and sending notices to our colleagues when suitable. Chatfuel takes care of business to address routine inquiries. Pros Not realizing coding was an enormous in addition to in choosing Chatfuel. I likewise truly like that you can copy informing tracks for various Facebook pages, which saves time when you're setting up a few channels. Cons I didn't discover Chatfuel to be totally natural. Setting up our informing venture was tedious. Review Source R Reviewer COO Used the software for: 3-5 years ### "Util pero difícil de implementar " September 19, 2022 3.0 Fue muy útil en una época, pero creo que ahora hay software que hacen el mismo trabajo de una forma más fácil y dedicarle menos tiempo. Pros Se pueden crear respuestas automatizadas para atención al cliente, crear un flujo de procesos para llevar al cliente a la compra, enviar broadcast en facebook, Instagram y otras aplicaciones Cons Es muy complejo de usar, el entorno gráfico es un poco complejo, sacarle provecho a todas las utilices es un poco difícil Review Source R Reviewer Gerente Used the software for: 3-5 years ### "No lo recomendaría a otras personas " September 15, 2022 2.0 Se utilizó durante 3 años, pero siento que fue perdida de dinero, ya que existían mejores aplicaciones y con mejor precio. Pros En realidad al principio me gustó porque ayudaba a automatizar el chat con los potenciales clientes que llegaban a nuestras redes sociales, pero luego siento que quedó obsoleto . Cons El costo es bastante alto, y la asistencia no es muy buena ni rápida , y hay otras aplicaciones más fáciles de utilizar y con un precio muchísimo menor! Review Source Verified Reviewer Freelance Used the software for: I used a free trial ### "Congratulations! Your Chatfuel Is About To Stop Being Relevant I Recommend for Facebook comments" June 23, 2021 5.0 I put down my hands in auto reply comments in facebook, chat fuel does everything for me. Chatbot reply comments automatically to generate leads and convert them to customers. Very efficient tool. Pros It has coolest and popular feature makes mind-blowing automatically reply to users comments. It's very simple b, chatbot automatically replays to users comments to facebook posts. I use this for comments for auto reply. Generating leads Managing reputations I like this software I recommend this to others. Cons I don't find least in this software. All features are more effective and best , I enjoy and generate revenue in this tool. Review Source R Reviewer Director of Communications Used the software for: 1-3 years ### "Create your own chat bot " February 3, 2021 4.0 Pros The integration with Facebook messenger is really convenient. The visual builder is easy to use and the randomization option is useful. Cons The mid-pandemic changes in tiered pricing was inconvenient for a non-profit on a limited budget. Review Source R Reviewer CEO Used the software for: Less than 1 year ### "Chatfuel is a great tool for starting a Chatbot building" May 28, 2019 5.0 Im creating a bot and is not for marketing, it is for user profiling, it is helping a lot! Pros It is so easy to use, you don't even need chatbot experience, just writing skills Cons It is probably hard to get into other interfaces than messenger, but for messenger is great Review Source VR Verified Reviewer CEO Used the software for: I used a free trial ### "Boost your growth with an efficient chatbot !" December 12, 2019 5.0 My bot could answer to my clients when I was focusing on my product, my SEO, making money etc... Pros For my own little business, I need only the free trial at this moment. I could build a scenarii when visitors come to my facebook page. With my bot, I can ask questions to visitors, and answer to theirs even when I sleep. I also collect a lot of valuable mail adresses ! Cons You'll need probably one day before understanding/experiencing all you can do with this tool. So take time to watch/read tutorials. Review Source Alejandro S. Digital Content & Engagement Director Used the software for: 1-3 years ### "Automation for everyone" July 18, 2019 4.0 Great bot for various easy tasks. Pros I created a chatbot that assists with many common questions and tasks with minimal work from employees. I recommend this service to many people. Cons It would be great to provide the service without Facebook as website visitors are increasingly more hesitant to interact with Facebook. Review Source Mark S. Owner Used the software for: Less than 1 year ### "Great but chaos" March 26, 2019 5.0 Pros It has every feature that you can need with bots. The ease of sharing a bot is appreciated! This is an extremely feature rich platform. I have confidence with this platform over any other. With all they keep adding in features, I know they'll stay on the cutting edge. Cons Ok. This is confusing to use. It's got so much features without the intuitive thought on how to make it easy. Not an appealing interface to work with. Review Source R Reviewer Used the software for: Less than 1 year ### "" April 26, 2017 4.0 Review Source R Reviewer Writer & Blogger Used the software for: Less than 1 year ### "Chatfuel has ingredients to make your business boom" April 17, 2019 4.0 Pros Business survives when you have a great channel like chatfuel that helps you connect to clients or customers quickly. Chatfuel has been very good in such area. Almost everyone use facebook these day, you can easily convert your prospects easily Cons For new users, the software can be very complicated. One may need a tutorial video or notes to get along with the software. Review Source 🤖 Dominique D. Founder Used the software for: Less than 1 year ### "Platform to build your Facebook Messenger Chatbot" February 7, 2017 4.0 This is one of the easiest tools to build a chatbot in minutes and develop it over time. Deploying is like a breeze and you can test the chatbot on the fly. Pros Easy of use, possibilities to make simple but also elaborated chatbots Cons No sequencing to start chatbot marketing: Follow-up people who subscribe to your bot with follow-up chatbot conversations. Review Source Okikiola B. Business Owner Used the software for: I used a free trial ### "Best tool to create a chatbot" April 17, 2019 5.0 I was able to reach and sell more in my business service Pros I was able to design and develop a chatbot successfully for my facebook page. It's the best i've used as it requires little or no coding ability. Cons The pricing i guess is really unneccessary and it doesn't support other platforms other than facebook. Review Source R Reviewer social media manager Used the software for: Less than 1 year ### "Easy chat bot creation " February 5, 2019 4.0 Made it easy and simple to create a Facebook chatbot Pros Very easy to use and learn how to build fully functional chat bots Cons The trial version has a watermark that remains until you pay for the full version Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.