Chatfuel Ratings

Overall
4.5/5
Ease of Use
4.2/5
Customer Service
3.9/5

About Chatfuel

Chatfuel is the leading chatbot platform for Messenger. You can increase sales, personalize marketing and automate support, all with Chatfuel. Build your bot now, no coding required. Learn more about Chatfuel

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Showing 13 of 13 reviews

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Showing 13 of 13 reviews

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Company Size
Reviewer's Role
Length of Use
Frequency of Use
Verified Reviewer
Hospital & Health Care, 1001-5000 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
4/5
Features
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
September 17, 2019

“Gets The Job Done”

OverallOur team is a skeleton crew. Chatfuel makes managing our incoming Facebook messages possible by guiding the conversations and sending notifications to our team members when appropriate. Chatfuel gets the job done to answer routine questions.
ProsNot having to know coding was a huge plus in selecting Chatfuel. I also really like that you can duplicate messaging tracks for multiple Facebook pages, which saves time when you're setting up several channels.
ConsI didn't find Chatfuel to be completely intuitive. Setting up our messaging journey was time-consuming.
Reviewer Source 
Source: Capterra
September 17, 2019
Héctor G.
CEO
Computer Software, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 27, 2019

“Chatfuel is a great tool for starting a Chatbot building”

OverallIm creating a bot and is not for marketing, it is for user profiling, it is helping a lot!
ProsIt is so easy to use, you don't even need chatbot experience, just writing skills
ConsIt is probably hard to get into other interfaces than messenger, but for messenger is great
Reviewer Source 
Source: Capterra
May 27, 2019
Mateusz W.
Growth Hacker
Marketing and Advertising, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
3/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
July 19, 2019

“Nice product with great community.”

OverallIt's def one of my favorite chatbot tools out there.
ProsI like it for being so powerfull tool. You can use it fot very simple bots but also for super complex ones.
ConsIt's buggy sometimes and the support is hard to reach sometime.
Reviewer Source 
Source: Capterra
July 19, 2019
Alejandro S.
Digital Content & Engagement Director
Marketing and Advertising, 1-10 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
July 17, 2019

“Automation for everyone”

OverallGreat bot for various easy tasks.
ProsI created a chatbot that assists with many common questions and tasks with minimal work from employees. I recommend this service to many people.
ConsIt would be great to provide the service without Facebook as website visitors are increasingly more hesitant to interact with Facebook.
Reviewer Source 
Source: Capterra
July 17, 2019
Mark S.
Owner
Marketing and Advertising, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
3/5
Features
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
March 22, 2019

“Great but chaos”

ProsIt has every feature that you can need with bots. The ease of sharing a bot is appreciated! This is an extremely feature rich platform. I have confidence with this platform over any other. With all they keep adding in features, I know they'll stay on the cutting edge.
ConsOk. This is confusing to use. It's got so much features without the intuitive thought on how to make it easy. Not an appealing interface to work with.
Reviewer Source 
Source: Capterra
March 22, 2019
Rahul A.
Head Of Online Marketing
Human Resources, 10,001+ employees
Used the software for: I used a free trial
Overall Rating
5/5
Ease of Use
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: GetApp
February 12, 2019

“Chatbot building made SUPER easy!”

Pros- An intuitive layout which can be used by anyone who has no idea about Chatbot - Easy integration with Facebook Messenger - Advanced condition/logic based system to make complex scenarios easy - Support for Synonyms/ AI - Easy deployment process
ConsIts a great tool for building basic chatbots which support analog functions (condition based) but if you want to get a little more advanced (integrate your CRM system to fetch data etc.) it lags behind in that way.
Reviewer Source 
Source: GetApp
February 12, 2019
Nicole G.
social media manager
Marketing and Advertising, 11-50 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
February 4, 2019

“Easy chat bot creation ”

OverallMade it easy and simple to create a Facebook chatbot
ProsVery easy to use and learn how to build fully functional chat bots
ConsThe trial version has a watermark that remains until you pay for the full version
Reviewer Source 
Source: Capterra
February 4, 2019
Avatar Image
Okikiola B.
Business Owner
Information Technology and Services, Self-employed
Used the software for: I used a free trial
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 12, 2019

“Best tool to create a chatbot”

OverallI was able to reach and sell more in my business service
ProsI was able to design and develop a chatbot successfully for my facebook page. It's the best i've used as it requires little or no coding ability.
ConsThe pricing i guess is really unneccessary and it doesn't support other platforms other than facebook.
Reviewer Source 
Source: Capterra
April 12, 2019
Verified Reviewer
Founder
Human Resources, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
3/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Source: GetApp
February 4, 2017

“Platform to build your Facebook Messenger Chatbot”

OverallThis is one of the easiest tools to build a chatbot in minutes and develop it over time. Deploying is like a breeze and you can test the chatbot on the fly.
ProsEasy of use, possibilities to make simple but also elaborated chatbots
ConsNo sequencing to start chatbot marketing: Follow-up people who subscribe to your bot with follow-up chatbot conversations.
Recommendations to other buyersJust start and play with it, you will soon impress your friends on the internet with your personal bot. you can visit mine here m.me/cvbotdominiquedejonghe
Source: GetApp
February 4, 2017
Vadym B.
freelancer
Internet, Self-employed
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 28, 2019

“Review”

ProsMost of all I liked that even free functions of this chatbot provide a possibility to build a powerful chatbot for FB messenger.
ConsNot so easy in use as ManyChat, but still very powerful and provides more possibilities.
Reviewer Source 
Source: Capterra
August 28, 2019
Avatar Image
Ayobami O.
Writer & Blogger
Online Media, Self-employed
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
3/5
Features
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
April 13, 2019

“Chatfuel has ingredients to make your business boom”

ProsBusiness survives when you have a great channel like chatfuel that helps you connect to clients or customers quickly. Chatfuel has been very good in such area. Almost everyone use facebook these day, you can easily convert your prospects easily
ConsFor new users, the software can be very complicated. One may need a tutorial video or notes to get along with the software.
Reviewer Source 
Source: Capterra
April 13, 2019
François B.
Unspecified
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
3/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Source: GetApp
April 26, 2017

Source: GetApp
April 26, 2017
Verified Reviewer
Health, Wellness and Fitness, Self-employed
Used the software for: Less than 6 months
Overall Rating
3/5
Ease of Use
2/5
Customer Service
2/5
Features
2/5
Value for Money
2/5
Likelihood to Recommend
1/10
Reviewer Source 
Source: Capterra
October 6, 2019

“Very limiting software ”

Proscan't think of any pros right now maybe later
ConsIt's hard to use and it's very expensive and very limiting in their free plan
Reviewer Source 
Source: Capterra
October 6, 2019