--- title: "Chatfuel Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Chatfuel Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/181770/Chatfuel/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # Chatfuel Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Chatfuel ## What is Chatfuel? Chatfuel is the leading chatbot platform for Messenger. You can increase sales, personalize marketing and automate support, all with Chatfuel. Build your bot now, no coding required. ## What is Chatfuel used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Chatbot](https://www.capterra.com/chatbot-software/)[Lead Generation](https://www.capterra.com/lead-generation-software/) Top alternative Featured Overall rating Based on 28 user reviews Reviews sentiment Positive 82% Neutral 11% Negative 7% Starting price $15 Per Feature, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Chatfuel?[Manage this product listing](https://www.g2.com/products/chatfuel/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Chatfuel 4.3 (28) VS. [4.4 (3,046)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting Price $15 Per Feature, Per Month Starting Price $10 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (28) Ease Of Use 4.2 (73) Value For Money 4.0 (20) Value For Money 4.2 (58) Customer Service 3.7 (19) Customer Service 4.3 (52) ## Chatfuel alternatives Highest Rated [4.6 (6,130)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.2 (1,009)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.5 (1,160)](https://www.capterra.com/p/148516/Marketing-360/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Chatbase](https://www.capterra.com/p/10012414/Chatbase/) [4.3 (73)](https://www.capterra.com/p/10012414/Chatbase/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10012414/Chatbase/) [View all alternatives](https://www.capterra.com/p/181770/Chatfuel/alternatives/) ## FAQs about Chatfuel Overview ### Which roles and teams benefit most from Chatfuel? Chatfuel is most used by business owners, founders, and CEOs who automate customer conversations and lead capture without dedicated development teams. Marketing, communications, and content leaders build campaign bots and audience engagement flows, while customer support staff and automation consultants handle common inquiries, qualify prospects, and design chatbot workflows for clients. Answer based on 27 reviews Overview ### What company size and specific industries is Chatfuel built for? Chatfuel is designed for agencies and businesses of all sizes that want to build Messenger chatbots without coding. It suits teams in sales, marketing, and customer support, especially those that need to automate conversations and manage customer interactions through Messenger. Features and Usability ### What are the key features of Chatfuel? Chatfuel offers chatbot building with automated responses, autoresponders, and pre-configured bot templates. It also includes CRM, lead generation, lead capture, customer segmentation, and customer support features, plus reporting and analytics, A/B testing, third-party integrations, and social media and live chat messaging. Integrations ### Which third-party tools and platforms does Chatfuel integrate with? Chatfuel connects natively to Dropbox, Evernote Teams, Gmail, Meta for Business, Twitter/X, and WordPress. These integrations cover file storage, email, social media, and website publishing tools, giving teams direct connections to the platforms they use to manage content and messaging. Answer based on 3 reviews Getting Started and Support ### What training and onboarding options does Chatfuel offer? Chatfuel provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports direct instruction, live online sessions allow guided setup remotely, webinars cover product topics for group learning, and documentation offers written reference for self-paced review. Answer based on 2 reviews Getting Started and Support ### What customer support options does Chatfuel offer? Chatfuel provides email/help desk, FAQ/forum, knowledge base, 24/7 live rep, and chat support. Users say support can be helpful for setup and customization, but some report frustration when billing or plan changes are not resolved to their satisfaction. Answer based on 3 reviews ## Features AI summary Based on 6,967 Live Chat reviews Not all live chat products cover every feature buyers care about most. Here is what Capterra reviewers highlight as essential when choosing a solution: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) Chatfuel supports **Chat/Messaging**, giving teams a direct way to manage conversations and respond to customers in chat. However, it does not include **Real-Time Notifications** or **Multi-Channel Communication**. Instead, it offers **Real-time Consumer-facing Chat** (**43%**) and **Mobile Access** (**44%**), which can help teams stay available to customers and manage interactions while away from a desk, allowing businesses to maintain responsiveness and handle customer communication more efficiently. Real-time Consumer-facing Chat 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers Code-free Development 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Contact Database 4.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. Reporting/Analytics 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data AI/Machine Learning 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Software program that continuously adjusts its behavior based on observed data Chatbot 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Chatfuel 69 features ### All Features - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Publishing: Establish rules for automatic propagation of social media posts across one or more channels - Automated Responses: Automatic reply functionality for incoming messages - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Autoresponders: Create and automatically send premade copy in response to customer messages - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Client Management: Manage contact details and communication with clients - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Drip Campaigns: Send automated marketing emails based on user actions over a predetermined period - Dynamic Content: Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Gamification: Games or game-like elements to track progress and reward accomplishments - Landing Pages/Web Forms: Create landing pages or online forms designed to capture new leads and prospects - Lead Capture: Automatically identify and save contact information of potential customers - Lead Engagement: Communicate with potential customers by distributing promotional/informational materials via social media, email or other channels - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Notifications: Real-time alerts or notifications that inform teams about new leads or prospects - Lead Nurturing: Engage with a lead throughout the sales process by actively providing information - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Lead Segmentation: Divide leads into buckets based on predefined criteria and routing rules - Lead Verification/Validation: Ensure the authenticity of each lead by verifying their information, eliminating duplicate leads/contacts, etc. - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Account Management: Manage and post content across multiple social media accounts and platforms simultaneously - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Language: Manage and support multiple languages - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Pre-Approved Content Library: A repository of content that has been approved for sharing with current and prospective clients - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Product Recommendations: Product suggestions provided to users based on past behavior and relevant data, such as browsing and purchasing history - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Prospecting Tools: Tools designed to streamline the process of lead generation and management for sales teams - Push Notifications: Trigger clickable pop-up messages - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reviews Management: Track and monitor reviews of products or services - Shopping Cart: Checkout of online store - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transfers/Routing: Transfer queries and organize messages between agents - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Website Management: Built-in website builder or integration with third-party site --- Get Advice We can help you find the software with the features you need. Features 4.2 (28) 4.2 Based on 28 reviews ## Pricing Value for money 4.0 (20) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/181770/Chatfuel/pricing/) Basic $15.00 Per Feature,Per Month Value for money 4.0 (20) 4.0 Based on 20 reviews ## Integrations [ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Evernote Teams](https://www.capterra.com/p/154969/Evernote-Business/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.7 (19) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.7 (19) 3.7 Based on 19 reviews ## User reviews Overall rating 4.3 Based on 28 reviews Filter by rating Counts reflect reviews available in this feed. 5(15) 4(8) 3(3) 2(1) 1(1) Mentioned topic Recent reviews first, then most helpful Yann I. Consultant Used the software for: 1-3 years ### "Facebook Messenger Chatbot-building made easy!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 May 10, 2021 Pros Of all the things Chatfuel brings to the table the one I consider my favorite one is its Drag-and-Drop builder for creating chatbots. No coding or any special skill required, simply click on a button, select the options that you prefer and set that up. Then, repeat the same process to add additional steps to your chatbot... it doesn't get much easier than that! Cons Chatfuel focuses on Facebook Messenger only but it would be great to be able to leverage some of its chatbot features somewhere else, like on my website, for example. It's clear that the company decided to focus on a specific platform, and that's ok, but the idea of potentially rely only on one tool for all things chatbots... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Owner Used the software for: Less than 1 year ### "Great chat bot tool for beginners" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 5, 2021 This is a solid tool for building your first bots. It also has a free plan, which is what I used first to get started. I like the straight-forward approach and simple interface. It's easy to create a bot and you can take it into different directions. Plenty of documentation available as well. Overall this is a good tool, definitely one of the better chat bot tools I've personally tested. Worth checking out in my opinion. Pros I found this a very straight-forward chat bot tool for beginners. I was new to building chat bots but found this easy to work with. My first chat bot worked just the way I expected and I even got inspiration to make it more advanced. It all seemed do-able thanks to the step by step instructions. Other tools I've tried had more settings and options, making it a little more complicated. Chatfuel keeps things simple and also has advanced features if you want to use them. Cons It's not as advanced as other tools on my first inspection but pretty much does most of the things you would want to achieve with a bot. So overall there's not much to dislike here. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Felix B. Co-founder Used the software for: 3-5 years ### "OK product, bad suport." 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 November 13, 2024 I would describe my overall experience as "meh". Pros I run a very small business that sells used baby strollers and relies on customers placing orders via Facebook Messenger. We set up Chatfuel to automate the initial part of the conversation (what model, what colors, what budget, what time constraints and so on) and it has worked well - it was well worth the $15 we initially paid per month. Cons The Chatfuel pricing structure. The reason I am writing this review is to make it visible that Chatfuel will automatically increase your plan each month by default as your amount of "subscribers" increases. What I didn't understand was that ALL conversations are saved as "reachable" inside of Chatfuel and thus will contribute to your monthly price. Looking over my bills over the last 3 years that I have been a customer and it has been increased 5 times in that time due to increased "usage" - here's the thing, we see the same active usage every month. It's just the pool of finished conversations, marked as "done" on Facebook that are inflating the bill. My subscription went from $15 to $66 and I feel like it happened without my approval. I contacted the support team about this and the agent I connected with, Larisa, told me there's nothing she can do - so, reading between the lines, it is my own fault that I didn't disable this autoscaling feature in their settings. I am an Account Manager with another SaaS company. If one of my clients reached out to me with this type of issue, I would try to do something to ease the friction. These guys? They do not care. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Pierfrancesco Maria P. Ceo & Founder Used the software for: 3-5 years ### "I started in 2016 .." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 29, 2022 Pros The simplicity of building a chatbot is impressive even if you have zero skills Cons Free version too limited ... before it was much more performing Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Rocio C. Customer Support Used the software for: Less than 1 year ### "A good chatbot for your Facebook messages!" 5.0 September 11, 2022 Pros We signed up for the paid program because we had very good results with the free trial. It is a fairly cheap plan and the chat is quite decisive. It allows us to serve our customers quickly and effectively. Cons Sometimes some customers are not satisfied with the answers but it happens with all chatbots. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Luciano Z. ChatBot and Automation Consultant Used the software for: 3-5 years ### "A product that could give much more" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 December 7, 2021 Overall experience little more than adequate. The few publishing channels available and the mixed approach between blocks and flows makes the work fragmented and not optimized, which is a shame. Pros From the beginning, I appreciated the ease of use and organization of the work area. Initially, it was among the first platforms to allow integration with external systems to create interesting automations and webviews. Cons Chatfuel's pace of growth could certainly be greater. The flow designer arrived years after the various competitors and, all today, is lacking in some functionalities. The block approach is still standing, but the platform should instead turn and convert completely to the flow designer. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MUKESH K. QA Engineer Used the software for: Less than 1 year ### "Good for Messenger" 4.0 January 21, 2020 Overall the conclusion is that you can build only simple chatbots. I don't recommend chatfuel for complex chatbots but highly recommended for prototyping bots. You can build use some available templates to build bots. Pros Chatfuel is easy to use and deploy a chatbot on messenger in a few mins. Best chatbot development platform for Facebook messenger bot as it allows user to one-click sign up with your Facebook account and many pre-built chatbot templates as well. Best of beginner and a non-techie guy to start building their messenger bot. An important thing is, You can build your chatbot for free. Cons You can deploy your chatbot on Facebook only and personally I don't like this. Also, you need a Facebook account to sign-up and build a messenger bot. You cannot build any complex chatbots on chatfuel. NLP is not good enough as it should be. Sometimes my bot failed to recognize the user's inputs and does not respond. Documentation is also poor. There is no support for subroutines, jumping around a conversation. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Director of Corporate Communications Used the software for: Less than 1 year ### "Gets The Job Done" 5.0 September 18, 2019 Our team is a skeleton crew. Chatfuel makes managing our incoming Facebook messages possible by guiding the conversations and sending notifications to our team members when appropriate. Chatfuel gets the job done to answer routine questions. Pros Not having to know coding was a huge plus in selecting Chatfuel. I also really like that you can duplicate messaging tracks for multiple Facebook pages, which saves time when you're setting up several channels. Cons I didn't find Chatfuel to be completely intuitive. Setting up our messaging journey was time-consuming. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CEO Used the software for: Less than 1 year ### "Great solution that helped us to automate sales funnel" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 19, 2023 It helped us to automatize the sales funnel saving a lot of money and increasing the % of the leads being qualified. Chatfuel´s product has a great perspective in the online sales industry. Pros \- speed of the implementation- customer support- ability to customize the product Cons Did not notice any. Probably the only one that the implementation required a good time contribution from our side as well Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Mateusz W. Growth Hacker Used the software for: 3-5 years ### "Nice product with great community." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 July 23, 2019 It's def one of my favorite chatbot tools out there. Pros I like it for being so powerfull tool. You can use it fot very simple bots but also for super complex ones. Cons It's buggy sometimes and the support is hard to reach sometime. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/181770/Chatfuel/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.