# Chatfuel Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Chatfuel Software - reviews, pricing plans, popular comparisons to other Live Chat products and more. Source: https://www.capterra.com/p/181770/Chatfuel --- # Chatfuel Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Chatfuel ## What is Chatfuel? Chatfuel is the leading chatbot platform for Messenger. You can increase sales, personalize marketing and automate support, all with Chatfuel. Build your bot now, no coding required. ## What is Chatfuel used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Chatbot](https://www.capterra.com/chatbot-software/)[Lead Generation](https://www.capterra.com/lead-generation-software/) Overall rating Based on 28 user reviews Reviews sentiment Positive 82% Neutral 11% Negative 7% Starting price $15 Per Feature, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Chatfuel?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://chatfuel.com&name=Chatfuel) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Chatfuel 4.3 (28) VS. [4.5 (484)](https://www.capterra.com/p/207295/Seamless-AI/reviews/) Starting Price $15 Per Feature, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (28) Ease Of Use 4.5 (476) Value For Money 4.0 (20) Value For Money 4.3 (416) Customer Service 3.7 (19) Customer Service 4.3 (389) ## Chatfuel alternatives Highest Rated [4.5 (6,217)](https://www.capterra.com/p/171840/HubSpot-Marketing/reviews/) Starting price $15.00 Per User, Per Month [4.3 (2,911)](https://www.capterra.com/p/31898/Constant-Contact/reviews/) Starting price $12.00 Per User, Per Month [4.5 (3,042)](https://www.capterra.com/p/132666/Pipedrive/reviews/) Starting price $19.00 Per User, Per Month [4.3 (710)](https://www.capterra.com/p/75130/Marketo-Lead-Management/reviews/) Starting price Contact vendor for pricing [View all alternatives](https://www.capterra.com/p/181770/Chatfuel/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Code-free Development 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Contact Database 4.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. Reporting/Analytics 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data AI/Machine Learning 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Software program that continuously adjusts its behavior based on observed data Chatbot 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Client Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage contact details and communication with clients Chatfuel 71 features Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Dashboard to view the status of ongoing processes, identify current incidents and track past activities Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Establish rules for automatic propagation of social media posts across one or more channels Automatic reply functionality for incoming messages Automatically create schedules based on business needs or employee availability and qualifications Create and automatically send premade copy in response to customer messages Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Shortcuts for inputting frequently used messages Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Manage contact details and communication with clients Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Centralized database of stakeholders and their contact information such as names, address, phone number etc. Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Process of dividing customers into groups based on common characteristics Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Send automated marketing emails based on user actions over a predetermined period Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience Public or private sharing of digital files such as documents, audio/video, images, and more For the intention to be used by developers Games or game-like elements to track progress and reward accomplishments Create landing pages or online forms designed to capture new leads and prospects Automatically identify and save contact information of potential customers Communicate with potential customers by distributing promotional/informational materials via social media, email or other channels Manage the process of attracting and converting business prospects into leads Store information about leads or contacts and track, manage and nurture them throughout the sales process Real-time alerts or notifications that inform teams about new leads or prospects Engage with a lead throughout the sales process by actively providing information Score a lead on their quality or likelihood to buy based on certain behaviors Divide leads into buckets based on predefined criteria and routing rules Ensure the authenticity of each lead by verifying their information, eliminating duplicate leads/contacts, etc. Ability to chat online in real time Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Manage and post content across multiple social media accounts and platforms simultaneously Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Manage and support multiple languages A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. A repository of content that has been approved for sharing with current and prospective clients Existing bot models for AI-based tools commonly used for auditory and textual conversation methods Copy on the page or chat window encouraging the user to engage with the chat option Product suggestions provided to users based on past behavior and relevant data, such as browsing and purchasing history Plan and coordinate all the resources, costs and time needed to execute assignments Design, communicate, and distribute incentives to perform a specific action Tools designed to streamline the process of lead generation and management for sales teams Trigger clickable pop-up messages Engage in direct, instant messaging with consumers View and track pertinent metrics to find patterns and gain insights from data Track and monitor reviews of products or services Checkout of online store Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. The ability of a bot to respond to user queries in synthesised voice Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, save, and re-purpose templates for emails, forms, etc. Sample files or documents that could be customized as needed or used as is Set up connections to third-party platforms to improve business processes Transfer queries and organize messages between agents Interact with data visualization elements, such as charts and graphs, to drill down into data Built-in website builder or integration with third-party site Get Advice We can help you find the software with the features you need. Features 4.2 (28) 4.2 Based on 28 reviews ## Pricing Value for money 4.0 (20) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/181770/Chatfuel/pricing/) Basic $15.00 Per Feature,Per Month Value for money 4.0 (20) 4.0 Based on 20 reviews ## Integrations [ Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Evernote Teams](https://www.capterra.com/p/154969/Evernote-Business/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.7 (19) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.7 (19) 3.7 Based on 19 reviews ## User reviews Overall rating 4.3 Based on 28 reviews Filter by rating 5(15) 4(8) 3(3) 2(1) 1(1) Mentioned topic Sorted by most recent FB Felix B. Co-founder Consumer Goods ### "OK product, bad suport." 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 November 4, 2024 I would describe my overall experience as "meh". Pros I run a very small business that sells used baby strollers and relies on customers placing orders via Facebook Messenger. We set up Chatfuel to automate the initial part of the conversation (what model, what colors, what budget, what time constraints and so on) and it has worked well - it was well worth the $15 we initially paid per month. Cons The Chatfuel pricing structure. The reason I am writing this review is to make it visible that Chatfuel will automatically increase your plan each month by default as your amount of "subscribers" increases. What I didn't understand was that ALL conversations are saved as "reachable" inside of Chatfuel and thus will contribute to your monthly price. Looking over my bills over the last 3 years that I have been a customer and it has been increased 5 times in that time due to increased "usage" - here's the thing, we see the same active usage every month. It's just the pool of finished conversations, marked as "done" on Facebook that are inflating the bill. My subscription went from $15 to $66 and I feel like it happened without my approval. I contacted the support team about this and the agent I connected with, Larisa, told me there's nothing she can do - so, reading between the lines, it is my own fault that I didn't disable this autoscaling feature in their settings. I am an Account Manager with another SaaS company. If one of my clients reached out to me with this type of issue, I would try to do something to ease the friction. These guys? They do not care. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Habib G. Chargé de forces de vente Marketing and Advertising ### "Chatfuel, le meilleur" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 October 16, 2023 Bien que Chatfuel soit un logiciel coûteux pour des personnes avec de budget limité, c'est un outil très puissant pour la conception de chatbots pour tous; même ceux qui n'ont pas de compétences en programmation. Pros Chatfuel est simple d'utilisation. Il permet aux personnes non techniques de pouvoir créer facilement et rapidement des chatbots de manière intuitive. De plus, vous pouvez le relier à plusieurs d'autres plateformes dans le but de rendre performant votre chatbot. Cons La version gratuite de Chafuel présente parfois des limitations à des paramètres avancés. Ce qui nécessite d'allouer un budget souvent élevé pour bénéficier entièrement du logiciel. Switched from [ManyChat](https://www.capterra.com/p/206636/ManyChat/) [Botsify](https://www.capterra.com/p/201926/Botsify/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GF Gleb F. CEO E-Learning ### "Great solution that helped us to automate sales funnel" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 18, 2023 It helped us to automatize the sales funnel saving a lot of money and increasing the % of the leads being qualified. Chatfuel´s product has a great perspective in the online sales industry. Pros \- speed of the implementation- customer support- ability to customize the product Cons Did not notice any. Probably the only one that the implementation required a good time contribution from our side as well Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GH Guillermo H. COO Health, Wellness and Fitness ### "Util pero difícil de implementar " 3.0 Overall Rating 3.0 3.0 Ease of Use 1.0 1.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 1/10 September 18, 2022 Fue muy útil en una época, pero creo que ahora hay software que hacen el mismo trabajo de una forma más fácil y dedicarle menos tiempo. Pros Se pueden crear respuestas automatizadas para atención al cliente, crear un flujo de procesos para llevar al cliente a la compra, enviar broadcast en facebook, Instagram y otras aplicaciones Cons Es muy complejo de usar, el entorno gráfico es un poco complejo, sacarle provecho a todas las utilices es un poco difícil Switched from [SendPulse](https://www.capterra.com/p/146369/SendPulse/) Sendpulse es más económico y más fácil de usar; también tiene otras utilidades que no tiene Chatfuel Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Marlyn M. Gerente Health, Wellness and Fitness ### "No lo recomendaría a otras personas " 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 4/10 September 14, 2022 Se utilizó durante 3 años, pero siento que fue perdida de dinero, ya que existían mejores aplicaciones y con mejor precio. Pros En realidad al principio me gustó porque ayudaba a automatizar el chat con los potenciales clientes que llegaban a nuestras redes sociales, pero luego siento que quedó obsoleto . Cons El costo es bastante alto, y la asistencia no es muy buena ni rápida , y hay otras aplicaciones más fáciles de utilizar y con un precio muchísimo menor! Reasons for choosing Chatfuel Al principio era el mejor hace 3 años, pero actualmente en pleno 2022 hay mejores plataformas que chatfuel. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Rocio C. Customer Support Electrical/Electronic Manufacturing ### "A good chatbot for your Facebook messages!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 September 8, 2022 Pros We signed up for the paid program because we had very good results with the free trial. It is a fairly cheap plan and the chat is quite decisive. It allows us to serve our customers quickly and effectively. Cons Sometimes some customers are not satisfied with the answers but it happens with all chatbots. Switched from [Chatify](https://www.capterra.com/p/190276/Chatify/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Pierfrancesco Maria P. Ceo & Founder Marketing and Advertising ### "I started in 2016 .." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 27, 2022 Pros The simplicity of building a chatbot is impressive even if you have zero skills Cons Free version too limited ... before it was much more performing Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Luciano Z. ChatBot and Automation Consultant Information Services ### "A product that could give much more" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 December 2, 2021 Overall experience little more than adequate. The few publishing channels available and the mixed approach between blocks and flows makes the work fragmented and not optimized, which is a shame. Pros From the beginning, I appreciated the ease of use and organization of the work area. Initially, it was among the first platforms to allow integration with external systems to create interesting automations and webviews. Cons Chatfuel's pace of growth could certainly be greater. The flow designer arrived years after the various competitors and, all today, is lacking in some functionalities. The block approach is still standing, but the platform should instead turn and convert completely to the flow designer. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Owner Marketing and Advertising ### "Great chat bot tool for beginners" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 4, 2021 This is a solid tool for building your first bots. It also has a free plan, which is what I used first to get started. I like the straight-forward approach and simple interface. It's easy to create a bot and you can take it into different directions. Plenty of documentation available as well. Overall this is a good tool, definitely one of the better chat bot tools I've personally tested. Worth checking out in my opinion. Pros I found this a very straight-forward chat bot tool for beginners. I was new to building chat bots but found this easy to work with. My first chat bot worked just the way I expected and I even got inspiration to make it more advanced. It all seemed do-able thanks to the step by step instructions. Other tools I've tried had more settings and options, making it a little more complicated. Chatfuel keeps things simple and also has advanced features if you want to use them. Cons It's not as advanced as other tools on my first inspection but pretty much does most of the things you would want to achieve with a bot. So overall there's not much to dislike here. Switched from [ChatBot](https://www.capterra.com/p/166420/ChatBot/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Freelance Business Supplies and Equipment ### "Congratulations! Your Chatfuel Is About To Stop Being Relevant I Recommend for Facebook comments" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 19, 2021 I put down my hands in auto reply comments in facebook, chat fuel does everything for me. Chatbot reply comments automatically to generate leads and convert them to customers. Very efficient tool. Pros It has coolest and popular feature makes mind-blowing automatically reply to users comments. It's very simple b, chatbot automatically replays to users comments to facebook posts. I use this for comments for auto reply. Generating leads Managing reputations I like this software I recommend this to others. Cons I don't find least in this software. All features are more effective and best , I enjoy and generate revenue in this tool. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/181770/Chatfuel/reviews/) Popular comparisons [Dripify vs Chatfuel](https://www.capterra.com/compare/181770-215082/Chatfuel-vs-Dripify) [Seamless vs Chatfuel](https://www.capterra.com/compare/181770-207295/Chatfuel-vs-Seamless-AI)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. 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