--- title: "Track CRM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Track CRM Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/181773/TRACK-CRM/" page_type: "product" language: "en" --- # Track CRM Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Track CRM ## What is Track CRM? TRACK offers hospitalitys next generation Cloud CRM solution, designed by leading hoteliers featuring best-in-class guest relationship management, revenue generation, and communication automation. Capture all guest and contact information and sync this data in real time with your property management software, turning guest data into revenue and a better overall experience for your travelers. ## What is Track CRM used for? [CRM](https://www.capterra.com/customer-relationship-management-software/) Top alternative Featured Overall rating Based on 47 user reviews Reviews sentiment Positive 85% Neutral 15% Negative 0% Starting price $5000 Per Feature, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Track CRM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.trackhs.com&name=Track CRM) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Track CRM 4.3 (47) VS. [4.5 (4,484)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting Price $5000 Per Feature, Per Month Starting Price $20 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (47) Ease Of Use 4.4 (4,385) Value For Money 4.3 (34) Value For Money 4.3 (3,514) Customer Service 4.2 (43) Customer Service 4.4 (3,524) ## Track CRM alternatives [4.4 (18,808)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.3 (6,996)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.7 (744)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.5 (825)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/181773/TRACK-CRM/alternatives/) ## FAQs about Track CRM Overview ### Which roles and teams benefit most from Track CRM? Track CRM is most used by reservations, front desk, and guest services teams that manage bookings, guest communication, and service follow-up. Operations and property leaders rely on it for workflow oversight and team coordination, while marketing, revenue, and call center managers use it to track leads, optimize outreach, and improve conversion. Answer based on 47 reviews Overview ### What company size and specific industries is Track CRM built for? Track CRM is designed for hospitality businesses of all sizes, including small properties, growing operators, and larger hotel and restaurant groups. It targets organizations in the hospitality industry that need a CRM built around guest management, bookings, and customer relationships. Features and Usability ### What are the key features of Track CRM? Track CRM offers marketing automation, contact management, lead capture, lead generation, lead management, and lead qualification for sales tracking. It also includes sales pipeline management, segmentation, reporting and analytics, API access, data import and export, mobile access, and internal chat integration for managing customer data and team communication. Integrations ### Which third-party tools and platforms does Track CRM integrate with? Track CRM integrates with 10 third-party platforms for vacation rental and property management workflows, including Streamline, Breezeway, BookingPal, PriceLabs, WebRezPro, RoomKeyPMS, Maestro PMS, Lynx, ASCENT, and Beyond. It also connects with Lexicon and Track Vacation Rental PMS. Answer based on 3 reviews Getting Started and Support ### What training and onboarding options does Track CRM offer? Track CRM provides in-person training, live online sessions, webinars, and documentation to help teams get started. In-person training and live online sessions support guided setup, webinars offer group instruction, and documentation gives written reference material for self-paced learning and feature review. Answer based on 1 reviews Getting Started and Support ### What customer support options does Track CRM offer? Track CRM provides Email/Help Desk, a Knowledge Base, Phone Support, and 24/7 Live Rep support. Reviewers describe the support team as quick to respond, helpful during setup and issue resolution, and willing to work through quirks and work-arounds, with occasional concerns about data transfer and system limitations. Answer based on 5 reviews Ease of use ### Is Track CRM easy to use? Track CRM feels easy to use for most teams, with a clean interface and navigation that becomes familiar quickly. Sales and call-focused teams like lead tracking, texting, and call recording, while some users find agent setup, report terminology, lead merging, and certain integrations less intuitive at first. Answer based on 10 reviews ## Features AI summary Based on 14,670 CRM reviews Capterra data shows that buyers of CRM software rank the following features as their top priorities: - **Contact Management** (**44%** of reviewers rated this feature as critical) - **Sales Pipeline Management** (**43%**) - **Lead Management** (**44%**) Track CRM includes all three features that reviewers value most: **Contact Management**, **Sales Pipeline Management**, and **Lead Management**. Together, these capabilities help businesses keep customer records organized, track deals through each stage of the sales cycle, and manage new opportunities more effectively, allowing teams to improve follow-up, maintain visibility into revenue, and support more consistent sales execution. API Application programming interface that allows for integration with other systems/databases Contact Management Manage, organize, and store contact information Data Import/Export Import and export data to and from software applications Internal Chat Integration Incorporation of a chat or messaging system within an organization's internal communication infrastructure Lead Capture Automatically identify and save contact information of potential customers Lead Generation Manage the process of attracting and converting business prospects into leads Track CRM 13 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Contact Management: Manage, organize, and store contact information - Data Import/Export: Import and export data to and from software applications - Internal Chat Integration: Incorporation of a chat or messaging system within an organization's internal communication infrastructure - Lead Capture: Automatically identify and save contact information of potential customers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sales Pipeline Management: Pipeline view and tracking lead status - Segmentation: Group leads or contacts based on their specific characteristics --- Get Advice We can help you find the software with the features you need. Features 4.0 (47) 4.0 Based on 47 reviews ## Pricing Value for money 4.3 (34) Basic $5,000 Per Feature,Per Month Value for money 4.3 (34) 4.3 Based on 34 reviews ## Integrations [ PriceLabs](https://www.capterra.com/p/158348/PriceLabs/)[ WebRezPro](https://www.capterra.com/p/113348/WebRezPro/)[ Breezeway](https://www.capterra.com/p/186514/Breezeway/)[ Beyond](https://www.capterra.com/p/225855/Beyond-Pricing/)[ RoomKeyPMS](https://www.capterra.com/p/5937/RoomKeyPMS/)[ Streamline](https://www.capterra.com/p/89552/Streamline/)[ Lynx](https://www.capterra.com/p/199486/Lynx/)[ Maestro PMS](https://www.capterra.com/p/2437/Maestro-PMS/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (43) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (43) 4.2 Based on 43 reviews ## User reviews Overall rating 4.3 Based on 47 reviews Filter by rating 5(21) 4(19) 3(7) 2(0) 1(0) Mentioned topic Sorted by most recent MS Maria S. Maintenance Assistant Hospitality ### "Great software!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 22, 2019 Overall, I like how it keeps track of ALL the guests you've spoken to and keeps their information so you can contact them in the future. Pros I truly like how it keeps track of guests information, calls, and activity for past months. You're able to log in the homes you have and connect them to their individual links. Connects to our booking software to link reservations and see how much you've made per reservation. Also, you can link your properties so it'll send a link. Cons The only items I don't like can be changed through settings of course but it is what our company has set them to. Nothing personal. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Jordan D. Marketing Director Real Estate ### "Gets the job done and saves us money" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 May 22, 2019 Pros The overall savings - so the price and ease of use Cons We would like to customize some tools and reporting that is not available to us. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SC SHANNON C. Director of Operations Hospitality ### "Great Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 21, 2019 Pros Ease of use as well as being able to record calls for training. Cons New agent/user set up is not as user friendly as I would like, BUT support has always been able to walk us through and get us all taken care of. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EV Elizabeth V. Receptionist Hospitality ### "Review " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 18, 2019 Pros easy and understandable to use I like it Cons when there's a problem the software is slow Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LM Lawana M. Reservations agent Hospitality ### "Track performance " 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 May 18, 2019 Overall the updates are helpful and call taking is efficient. i wish there was a better way to save contacts or recognition of the same contact. Pros It functions very easy when working and not hard to understand. Cons Constant updates needed and info not saving correctly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JK Jessica K. Digital Marketing Manger Hospitality ### "Track CRM from a Marketing insight" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 May 17, 2019 My overall experience with Track would be a 3.8 on a 1-5 rating. I think the system is good just a few things that I feel need attention and adjustments for a higher rating Pros The software is user-friendly and clean is delivery and design. Cons The software almost displays too much then what is needed and does not have the ability to limit or modify what appears. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CH Caleb H. Marketing Operations Manager Real Estate ### "Solid product and service" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 17, 2019 We've been pleased with the Track interface and Track's service. The solution does everything we need, is relatively easy for our agents to use, effectively tracks calls, is set up well for us to manage call volume. The support team is responsive, and I've found them to be open to development requests. Pros The price of Track is more in line with what we are willing to pay for a lead management system/call center/marketing tracking. A streamlined system that is simple for our agents to use but offers plenty of reports and tools. Have been pleased with the responsiveness of support and that development requests are considered. Cons A lot of turnover in account reps so far. We've had at least 3-4 different account representatives in the short 2 years we've been on the software. A little annoying to re-explain our goals and what we like about the product with each rep, etc. Also seems like with every rep. we found another item that wasn't set up correctly in the original implementation. I get that it may be a result of growing pains. Just recently found out that our domain wasn't verified for Track emails - I'm thankful for the catch, but can't believe we've gone so long without this setup. Overall happy with the solution though. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SC Samantha C. App Support Hospitality ### "Thank you" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 3/10 May 17, 2019 Pros If you want to track your employees, and every single second of their day. Cons Difficult to implement, very time consuming Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DM Danielle M. Reservation Agent Hospitality ### "User friendly system" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 17, 2019 It's made tracking my phone calls and leads very easy. Keeps me on track (no pun intended) with efficiency and ease. I don't know how I would ever get through my work day with out it. Pros It was easy to learn. Pretty self explanatory. It helps me keep my phone calls and leads organized. Cons Some times there are small glitches with the timing of conversations or the wrap up times. For example a call will come through and pop up on the screen but the phone won't actually start ringing until the timer says 12 seconds busy. No serious cons to the software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ND Nicholas D. Director of Marketing Hospitality ### "Track for Resort Hotel" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 17, 2019 Pros Track was a replacement for NAVIS. We have been very pleased with the switch, both in the product itself, and the reduced cost (bulk) of NAVIS. Cons we are always looking for more features, including a direct interface to our PMS, but we have been happy with Track thus far. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/181773/TRACK-CRM/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [HubSpot CRM vs Track CRM](https://www.capterra.com/compare/152373-181773/HubSpot-CRM-vs-TRACK-CRM) [Salesforce Sales Cloud vs Track CRM](https://www.capterra.com/compare/61368-181773/Salesforce-vs-TRACK-CRM)