TRACK Hospitality Software

TRACK CRM


4.5 / 5
47 reviews

Who Uses This Software?

TRACK CRM is built specifically for the hospitality industry.


Average Ratings

47 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • TRACK Hospitality Software
  • www.trackhs.com
  • Founded 2009
  • United States

About TRACK CRM

TRACK offers hospitalitys next generation Cloud CRM solution, designed by leading hoteliers featuring best-in-class guest relationship management, revenue generation, and communication automation. Capture all guest and contact information and sync this data in real time with your property management software, turning guest data into revenue and a better overall experience for your travelers.


TRACK CRM Features

  • Calendar/Reminder System
  • Document Storage
  • Email Marketing
  • Internal Chat Integration
  • Lead Scoring
  • Marketing Automation Integration
  • Mobile Access
  • Quotes/Proposals
  • Segmentation
  • Social Media Integration
  • Task Management
  • Territory Management

TRACK CRM Reviews Recently Reviewed!


Great system!

May 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Reports - Easy to pull what I need

Connectivity to my PMS system

Cloud based so my Reservations Team can access from anywhere.

Text messaging options

Cons: A few little quirks upon set up, just had to change the way we tracked some of our data. We have had a small issue with online bookings transferring over for tracking, and revenue numbers, but the support team was great to work with and is working on this.

Overall: The TRACK system has been great! My team was and is easily trained, as the program is extremely user friendly. The ease of communication with our guests is great, and when I have staff that work different schedules they are all able to work as a team and cover all of our leads. Being able to direct my OTA emails into the system for my team to be able to access and respond to all leads through the one program has been a huge time saver!

Solid product and service

May 17, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The price of Track is more in line with what we are willing to pay for a lead management system/call center/marketing tracking. A streamlined system that is simple for our agents to use but offers plenty of reports and tools. Have been pleased with the responsiveness of support and that development requests are considered.

Cons: A lot of turnover in account reps so far. We've had at least 3-4 different account representatives in the short 2 years we've been on the software. A little annoying to re-explain our goals and what we like about the product with each rep, etc. Also seems like with every rep. we found another item that wasn't set up correctly in the original implementation. I get that it may be a result of growing pains. Just recently found out that our domain wasn't verified for Track emails - I'm thankful for the catch, but can't believe we've gone so long without this setup. Overall happy with the solution though.

Overall: We've been pleased with the Track interface and Track's service. The solution does everything we need, is relatively easy for our agents to use, effectively tracks calls, is set up well for us to manage call volume. The support team is responsive, and I've found them to be open to development requests.

TRACK - Truly is "ON TRACK" with features & value!

Apr 11, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Track as a Company continues to expand their development of software over the last 13 years and my relationshop has only grown since the beginning. We embrace and live in their Track-Pulse Call Center software and appreciate a deep integration with Springer Miller Systems our PMS. The depth & the flexibility of configuration allows you to be flexible on monitoring "what matters most to you" and I learn "best practices" from their teams' and other customers talent!

Cons: It is my nature to always want "more" than any software vendor gives. So I do hear, "not yet" from them, when asking about a feature or function. But I have that with EVERY vendor. I see improvements all-the-time though.

Overall: The team is down-to-earth honest people and I can speak with a person that I have a relationship with. Not a call-center where I am just another ticket. There is noting impersonal about this Company. All great relationships are about "people" not "software". They got-it-going at Track.

Track is a great way to help communicate with our guests!

Apr 12, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Track has a very helpful reports menu. We use these reports for monitoring productivity, phone campaigns, queue abandonment, and call auditing. The end of month Executive Summary that is sent out is also very informative and gives us our progress on certain areas at a glance.

This software is nicely laid out and fairly easy to navigate. We enjoy having the option to email the guest who we just spoke to on the phone with a followup info email or link to a brochure.

If there is ever an issue with communication between Track and our PMS or if we have questions regarding the system the customer service team is very quick to respond.

Cons: It would be helpful if there was a notification feature on the Agent Dashboard that would alert agents to voicemail messages immediately. Currently, we have to check for voicemails manually ever so often to make sure they are answered, or pull up our email to see if any messages have come through.

Overall: Overall, our experience with Track has been very positive. We look forward to finding new ways to use the reporting features and CRM in the future.

Streamlined our sales and customer service processes

Mar 22, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's an all in one communication tool - Phones, emails and chat!

Dashboard reporting

Easy Lead Filtering

Call Recording and Playback

Campaign Tracking

Easy to manage phone numbers

Lots of reporting options

Cons: No major cons.

Reporting terminology is a little difficult to follow but once you have the hang of it it doesn't matter

Multiple steps to setting up an agent, but again, once you have the hang of it it's not a big deal

Overall: Track has been very responsive to our needs and its clear they value our relationship. With Track we have been able to improve our customer call experience through the call recording and auditing functions and we have implemented outbound call campaigns which in turn has increased our conversions and bottom line!

Great software!

May 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I truly like how it keeps track of guests information, calls, and activity for past months. You're able to log in the homes you have and connect them to their individual links. Connects to our booking software to link reservations and see how much you've made per reservation. Also, you can link your properties so it'll send a link.

Cons: The only items I don't like can be changed through settings of course but it is what our company has set them to. Nothing personal.

Overall: Overall, I like how it keeps track of ALL the guests you've spoken to and keeps their information so you can contact them in the future.

Easy to Use!

May 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like being able to see a lot of information about who is calling the most

Cons: The email system seems to be broken up into a lot of places, one screen for all messages would be nice!

Overall: managing availability is so much easier!

User Friendly

May 14, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to navigate and lots of features, such as canned responses for chats and the follow up features.

Cons: Unfortunately, the reservations system we use does not talk to Track and there's nothing we can really do about that, so that it one major downside.

Also, the previous chat system we used we were able to screen share and see what page the guest was on throughout the entire time in chat, it was a super handy feature.

Also, the fact that the screen does not scroll automatically as the chat is happening is a little frustrating for not only us as staff, but for the guest, sometimes they do not always see our responses.

Overall: We are able to follow up a lot more and hold people accountable for their interactions with our guests.

User friendly system

May 17, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It was easy to learn. Pretty self explanatory. It helps me keep my phone calls and leads organized.

Cons: Some times there are small glitches with the timing of conversations or the wrap up times. For example a call will come through and pop up on the screen but the phone won't actually start ringing until the timer says 12 seconds busy. No serious cons to the software.

Overall: It's made tracking my phone calls and leads very easy. Keeps me on track (no pun intended) with efficiency and ease. I don't know how I would ever get through my work day with out it.

Useful in tracking leads

May 10, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Track CRM helps us keep track of leads that contact us and helps monitor our calls and emails. It's so helpful to know who spoke with who, what did they say, etc. And I love the follow-up options to remind team members to call guests back. I also like the ability to run customized reports and create campaign phone numbers for each call.

Cons: I don't like that you can't merge leads.

Overall: It's been a great experience. And the support team is very responsive!

Easy to use, useful information

May 14, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, provides useful data to make smart business decisions. Used for quality assurance, to keep track of agent productivity and to track sales efforts. I like that you get a dedicated account specialist to go to for whatever you need.

Cons: Sometimes the reports are hard to figure out or don't match what you see for confirmed bookings. Billing processes need significant work, took over 4 months to receive back an over-payment made on our end.

Overall: Overall I think this product solves some issues we were having with keeping track of clients from beginning to end. Also helpful to coach agents with.

Track CRM

May 10, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: They are constantly working to improve the functionality of the CRM software. It is already easy to use and they continuously work to make it better. The customer service is also outstanding.

Cons: Some functionality isn't as seamless as it could/should be. Leads are more difficult to merge than should be and it doesn't always integrate perfectly with our PMS. However, they take our feedback and work to resolve issues as quickly as possible.

Overall: Overall we are pretty satisfied with Track. It has helped us improve communication and follow up with leads and guests.

Great Product

May 14, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The ease of configuration and how customizable everything is. The system is super user friendly for agents and easy to learn. The real time visibility agents have into their performance helps create an atmosphere of friendly competition in the department.

Cons: Pulling reports could look more polished. The lack of ability to schedule reports.

Overall: The overall experience has been very positive. The sales and support team are great and I have enjoyed working with them. The team has really taken to the system, to the point where they can't imagine how we got by without it before.

Best Value, Great Service

May 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Track is a great system at a very affordable price. It works well for tracking our leads and bookings, and the updates over the past few years have been very helpful. The support staff is always ready to help as well.

Cons: There are a few non-intuitive pieces of the interface, but they are easy to overcome once you get used to it.

Great reports, time-consuming lead creation process.

May 10, 2019
5/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: The software helps me track my performance in the company. I can view my personal reports to see how many leads I have converted and how much revenue I have brought in to the company. This helps me easily keep track of and improve my sales performance.

Cons: When entering a booking, I can easily transfer all of the guest's information from IQware to Track with the click of a button. I cannot, however, do this with leads. I create a placeholder reservation in IQware to hold a room for the guest, but when making the lead in Track, I have to reenter all of the information. It's really time consuming when I could be making other sales.

User Friendly

May 14, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: It is very simple to use and universal for people of different comprehension levels

Cons: It is slow to update and if over loaded there are many errors. Which slows down productivity.

Overall: It works smoothly with our other operational software. Track does not sound like a computer phone system it actually sounds to the caller as if they are dialing a business land line.

Great Product & Support Team

Mar 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's easy to use and it helps us manage our leads, agent productivity, and guest information. We can create and track different campaigns and the reporting capability is extensive. Special requests are almost always accommodated.

Cons: None - any issues we run into are quickly responded to by the support team.

Very Efficient

May 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Several things. The ability to listen to guest calls, which is especially helpful when we have guest complaints. The reminder features, especially pertaining to wrap up.

Cons: I don't have any problems with it for now.

Overall: Tracking Calls

Able to use calls to coach agents better for Guest Service purposes

Tracking handle times

Awesome System

May 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It keeps everything organzined! It is one of the easiest systems to use if you are working in a call center!!

Cons: Sometimes it is slow and sometimes we lose connection, but it rarely happens.

Overall: I am very pleased with my experience with TRACK! I have used it for 2 1/2 years and I wouldn't use any other system.

Track Review

May 10, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: It is easy to use once you find your flow.

Cons: Having to retype to phone number because it doesn't populate to the screen to type the message. Also having to have an email address to Track some things does not work. Sometimes the call does not require an email.

Overall: It been a good experience.

Track Software

May 14, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Having a lead pop up for each call is great to track and follow up with leads regarding future bookings. It also has cool features from tracking your sales, listening to calls, and to even score your calls.

Cons: Every once in a while when a call comes in, the phone will only ring once and set your status to an away no answer. This happens a lot.

Overall: My overall experience has been nothing but great. I have nothing bad to say about this software.

Track has been very successful for us.

May 10, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like that I can track which reservationist is taking calls and making outbound calls. And I can see who much income is coming through from our outbound calls. I can also see who is signed in and who is not.

Cons: I do not like that it is not pulling in the amounts of the outbound calls correct, which support is working on. It has been an ongoing issue for over a month now.

Overall: Overall, I think that it is very effective and I love that we can pull up the guests that we have talked to and had not converted and reach back out to them, and we have all of our notes in the system so that we can follow up with them.

Good if used right

May 10, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like that you can get the lost money calls. You can call them or email them to follow up to get them to book later. Before we used Track, those calls were lost until they called us back.

Cons: It is expensive and if you don't use it to it's full potential it is a waste of money

Overall: I love that I can listen to and score calls. I can tell the reservation department that they need to work on and listen to how they act with the guests.

Easy for Superior Customer Service

May 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The system remembers when a guest calls in and recalls the information from their previously phone calls. Makes it very easy when getting many calls throughout the day. Being able to know what they have called about makes it easy to personalize the phone call

Cons: I really have not found anything i do not like about the program et. We use it every day and it is very helpful

Great Product

May 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: This product is great, it allows our agents to respond to inquiries quickly and efficiently and to track all conversations with ease. Would highly recommend!

Cons: It took a bit of work to learn the system and to train our team, but once we passed that hurdle it's been great.

Overall: Our reservation conversions have increased and we love how easy this product make it to track our communication with guests.

Tracking Calls and Sales

May 14, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The ease of using Track to enter leads and the follow up process is great. While on a sales call all of the tools needed to assist our sales team in completing a booking and sending out email quotes are readily available.

Cons: I have no cons so far with Track. I have not encountered any issue thus far.

Overall: We have solved the issue of lead track as we were not using a tracking system.

Great Software

May 21, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use as well as being able to record calls for training.

Cons: New agent/user set up is not as user friendly as I would like, BUT support has always been able to walk us through and get us all taken care of.

Track for Hospitality

May 14, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Tracking different advertising campaigns. Reviewing calls for coaching purposes.

Cons: If our internet goes down, we cannot get any phone calls.

Track for Resort Hotel

May 17, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Track was a replacement for NAVIS. We have been very pleased with the switch, both in the product itself, and the reduced cost (bulk) of NAVIS.

Cons: we are always looking for more features, including a direct interface to our PMS, but we have been happy with Track thus far.

HIgh Powered, better have the bandwidth to match

May 10, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, functionality, tracking ability

Cons: Where I work the internet is not that fast and it can cause havoc with calls connecting through track. Will get switched to Away without even knowing there was a call coming in. I even had a call that would start to ring through but not connect to my phone. I was switched to away, went back available and it happened again until third time was the charm and the call connected.

Some good, some bad

May 14, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Ability to track calls, follow-up on saved leads

Cons: Tedious at saving leads, hard to respond to emails, voicemail and SMS without logging out of availability for calls

Overall: It has been good for tracking leads, but can make answering phone calls in a speedy manner difficult.

Review

May 18, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: easy and understandable to use I like it

Cons: when there's a problem the software is slow

We have not had a Representative since November

May 14, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: We have found ways to pull more reports.

Cons: We have no training or updates. There are things we dont know how to use.

Overall: I think we could be happy if we had a rep. We have not had contact with executive since November I have sent in tickets and get no response.

Who is our Track Rep

May 14, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love the ease of use and reporting. Everything is very easy to understand and simple to pull.

Cons: The software is great and very easy to use.

Overall: We have no idea who our current rep is as we have not been able to reach anyone since December.

User Review

May 10, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Large amounts of information can be added.

Cons: Often have to input phone number in twice. Once when creating lead and then again when sending email. Also, when reservation is created and you close/win, you have to put in the value again. This wastes time when you have very little time.

Overall: It's been pretty useful

Track CRM from a Marketing insight

May 17, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The software is user-friendly and clean is delivery and design.

Cons: The software almost displays too much then what is needed and does not have the ability to limit or modify what appears.

Overall: My overall experience with Track would be a 3.8 on a 1-5 rating. I think the system is good just a few things that I feel need attention and adjustments for a higher rating

Can be complicated

May 14, 2019
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: It's internet based, so we can use from anywhere -huge plus.

I find it "funny" that you are asking us to take a survey - yet our industry is not even on the pull down list. There is no vacation rentals, lodging, hotels - etc. I am going to mark mental health.

Cons: Getting around - getting answers when help is needed. You can't call for help, you have to send an email and eventually someone (besides the auto responder) will get back to you. It would be nice to be able to talk to a live person on the phone.

Pros and Cons

May 10, 2019
4/5
Overall

5 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: I love the ease of taking calls and putting all the info in.

Cons: I do not like how

1. hard it is to get rid of contacts or merge them

2. The reports - too many and too vague

3. Webchat should also ring continuously

4.You cant easily open closed leads

Track

May 10, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, ability to text, ability to listen to past calls.

Cons: We have a good bit of calls that seem to drop.

Overall: Overall I like this system and how it integrates with our day to day operations.

Gets the job done and saves us money

May 22, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The overall savings - so the price and ease of use

Cons: We would like to customize some tools and reporting that is not available to us.

Track performance

May 18, 2019
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: It functions very easy when working and not hard to understand.

Cons: Constant updates needed and info not saving correctly.

Overall: Overall the updates are helpful and call taking is efficient. i wish there was a better way to save contacts or recognition of the same contact.

Still in development

May 10, 2019
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Pros: I like the prospect of all phone and email analytics feeding into one program and I like the prospect of integrating automated sales templates.

Cons: It's still under development for a business of our size and was not ready for the capabilities we require.

Overall: We're seeing a decrease in revenue due to limited capabilities but the support team seems committed to assisting with work-arounds.

Track Software review from my end

May 10, 2019
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: The auto-email feature. I also really like that you can email directly from the software, however I wish you could plug in different emails as the sender.

Cons: The fact that you are brought back to the 1st page of leads after every touch.

Review

May 10, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: I have used the text feature. I think it is a great feature to have in our vacation rental industry to target a group of guest who now use texting for everything!

Cons: It was hard to understand and get set up.

Good product with great potential.

May 14, 2019
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It is very intuitive and has a lot of modules that are easy to navigate.

Cons: It is missing features that are standard with most software's. For example, the search engine does not search the entire software and pick up on related items to the search word.

Overall: Great experience dealing with the people for they are open to expanding the product's potential through their willingness to consider client feedback and suggestions

TRACK CRM Review

May 11, 2019
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: analytics produced through using the system provide valuable marketing and follow-up information

Cons: The answering system is not very welcoming and does not allow for variable circumstances for a potential tenant, caller, or owner to easily get to a person to speak to.

Thank you

May 17, 2019
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: If you want to track your employees, and every single second of their day.

Cons: Difficult to implement, very time consuming