# Page 2 | Track CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Track CRM the right CRM solution for you? Explore 47 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/181773/TRACK-CRM/reviews --- Track CRM 4.3 (47) [View alternatives](https://www.capterra.com/p/181773/TRACK-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Track CRM ## Showing most helpful reviews Showing 26-47 of 47 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TA Trish A. Reservations Manager Hospitality Used the software for: 1-2 years ### "Easy to Use! " May 10, 2019 5.0 managing availability is so much easier! Pros I like being able to see a lot of information about who is calling the most Cons The email system seems to be broken up into a lot of places, one screen for all messages would be nice! Alternatives considered [NAVIS Suite](https://www.capterra.com/p/183800/NAVIS-Marketing-Suite/) Reason for choosing Track CRM Cost & for us less intrusive is better Review Source LS LaShonne S. Call Center Manager Hospitality Used the software for: 2+ years ### "Track Review" May 10, 2019 4.0 It been a good experience. Pros It is easy to use once you find your flow. Cons Having to retype to phone number because it doesn't populate to the screen to type the message. Also having to have an email address to Track some things does not work. Sometimes the call does not require an email. Review Source CR Cassidy R. Reservations Real Estate Used the software for: 2+ years ### "Awesome System" May 10, 2019 5.0 I am very pleased with my experience with TRACK! I have used it for 2 1/2 years and I wouldn't use any other system. Pros It keeps everything organzined! It is one of the easiest systems to use if you are working in a call center!! Cons Sometimes it is slow and sometimes we lose connection, but it rarely happens. Review Source KM Kayla M. Property Management Marketing and Advertising Used the software for: 1-2 years ### "Track Software" May 14, 2019 5.0 My overall experience has been nothing but great. I have nothing bad to say about this software. Pros Having a lead pop up for each call is great to track and follow up with leads regarding future bookings. It also has cool features from tracking your sales, listening to calls, and to even score your calls. Cons Every once in a while when a call comes in, the phone will only ring once and set your status to an away no answer. This happens a lot. Review Source CR Christina R. Reservation & Customer Service Manager Consumer Services Used the software for: 6-12 months ### "Track has been very successful for us." May 10, 2019 4.0 Overall, I think that it is very effective and I love that we can pull up the guests that we have talked to and had not converted and reach back out to them, and we have all of our notes in the system so that we can follow up with them. Pros I like that I can track which reservationist is taking calls and making outbound calls. And I can see who much income is coming through from our outbound calls. I can also see who is signed in and who is not. Cons I do not like that it is not pulling in the amounts of the outbound calls correct, which support is working on. It has been an ongoing issue for over a month now. Review Source KD Karrie D. Office Manager Hospitality Used the software for: 1-2 years ### "Good if used right" May 10, 2019 4.0 I love that I can listen to and score calls. I can tell the reservation department that they need to work on and listen to how they act with the guests. Pros I like that you can get the lost money calls. You can call them or email them to follow up to get them to book later. Before we used Track, those calls were lost until they called us back. Cons It is expensive and if you don't use it to it's full potential it is a waste of money Review Source LM Lawana M. Reservations agent Hospitality Used the software for: 2+ years ### "Track performance " May 18, 2019 3.0 Overall the updates are helpful and call taking is efficient. i wish there was a better way to save contacts or recognition of the same contact. Pros It functions very easy when working and not hard to understand. Cons Constant updates needed and info not saving correctly. Review Source JH Jennifer H. Reservation Specialist Hospitality Used the software for: 1-2 years ### "Easy for Superior Customer Service" May 10, 2019 5.0 Pros The system remembers when a guest calls in and recalls the information from their previously phone calls. Makes it very easy when getting many calls throughout the day. Being able to know what they have called about makes it easy to personalize the phone call Cons I really have not found anything i do not like about the program et. We use it every day and it is very helpful Review Source SC SHANNON C. Director of Operations Hospitality Used the software for: 2+ years ### "Great Software" May 21, 2019 5.0 Pros Ease of use as well as being able to record calls for training. Cons New agent/user set up is not as user friendly as I would like, BUT support has always been able to walk us through and get us all taken care of. Review Source BV Barbara V. Director Of Property Management Hospitality Used the software for: 1-2 years ### "Tracking Calls and Sales " May 14, 2019 5.0 We have solved the issue of lead track as we were not using a tracking system. Pros The ease of using Track to enter leads and the follow up process is great. While on a sales call all of the tools needed to assist our sales team in completing a booking and sending out email quotes are readily available. Cons I have no cons so far with Track. I have not encountered any issue thus far. Review Source JK Jeff K. Guest Services Representative Real Estate Used the software for: 6-12 months ### "HIgh Powered, better have the bandwidth to match" May 10, 2019 4.0 Pros Ease of use, functionality, tracking ability Cons Where I work the internet is not that fast and it can cause havoc with calls connecting through track. Will get switched to Away without even knowing there was a call coming in. I even had a call that would start to ring through but not connect to my phone. I was switched to away, went back available and it happened again until third time was the charm and the call connected. Review Source ND Nicholas D. Director of Marketing Hospitality Used the software for: 1-2 years ### "Track for Resort Hotel" May 17, 2019 4.0 Pros Track was a replacement for NAVIS. We have been very pleased with the switch, both in the product itself, and the reduced cost (bulk) of NAVIS. Cons we are always looking for more features, including a direct interface to our PMS, but we have been happy with Track thus far. Review Source EV Elizabeth V. Receptionist Hospitality Used the software for: 2+ years ### "Review " May 18, 2019 5.0 Pros easy and understandable to use I like it Cons when there's a problem the software is slow Review Source DH Dannille H. Director Of Guest Relations & Reservations Real Estate Used the software for: 1-2 years ### "We have not had a Representative since November " May 14, 2019 4.0 I think we could be happy if we had a rep. We have not had contact with executive since November I have sent in tickets and get no response. Pros We have found ways to pull more reports. Cons We have no training or updates. There are things we dont know how to use. Review Source EF Evette F. Customer Service Lead Hospitality Used the software for: 6-12 months ### "User Review" May 10, 2019 5.0 It's been pretty useful Pros Large amounts of information can be added. Cons Often have to input phone number in twice. Once when creating lead and then again when sending email. Also, when reservation is created and you close/win, you have to put in the value again. This wastes time when you have very little time. Review Source JK Jessica K. Digital Marketing Manger Hospitality Used the software for: 2+ years ### "Track CRM from a Marketing insight" May 17, 2019 4.0 My overall experience with Track would be a 3.8 on a 1-5 rating. I think the system is good just a few things that I feel need attention and adjustments for a higher rating Pros The software is user-friendly and clean is delivery and design. Cons The software almost displays too much then what is needed and does not have the ability to limit or modify what appears. Review Source AK Ashley K. Events Coordinator Real Estate Used the software for: 6-12 months ### "Track Software review from my end" May 10, 2019 3.0 Pros The auto-email feature. I also really like that you can email directly from the software, however I wish you could plug in different emails as the sender. Cons The fact that you are brought back to the 1st page of leads after every touch. Review Source AM Autumn M. Marketing Hospitality Used the software for: 6-12 months ### "Track" May 10, 2019 5.0 Overall I like this system and how it integrates with our day to day operations. Pros Easy to use, ability to text, ability to listen to past calls. Cons We have a good bit of calls that seem to drop. Review Source AS April S. Director of Marketing and Communications Hospitality Used the software for: Less than 6 months ### "Still in development" May 10, 2019 3.0 We're seeing a decrease in revenue due to limited capabilities but the support team seems committed to assisting with work-arounds. Pros I like the prospect of all phone and email analytics feeding into one program and I like the prospect of integrating automated sales templates. Cons It's still under development for a business of our size and was not ready for the capabilities we require. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Track CRM Hubspot doesn't have a direct feed from our PMS and doesn't integrate with our telephone tracking. TRACK does. Review Source KK Kevin K. General Manager Real Estate Used the software for: Less than 6 months ### "Good product with great potential." May 14, 2019 3.0 Great experience dealing with the people for they are open to expanding the product's potential through their willingness to consider client feedback and suggestions Pros It is very intuitive and has a lot of modules that are easy to navigate. Cons It is missing features that are standard with most software's. For example, the search engine does not search the entire software and pick up on related items to the search word. Review Source KK Kyle K. Vacation Rental Coordinator Leisure, Travel & Tourism Used the software for: 6-12 months ### "TRACK CRM Review" May 11, 2019 3.0 Pros analytics produced through using the system provide valuable marketing and follow-up information Cons The answering system is not very welcoming and does not allow for variable circumstances for a potential tenant, caller, or owner to easily get to a person to speak to. Review Source SC Samantha C. App Support Hospitality Used the software for: 6-12 months ### "Thank you" May 17, 2019 3.0 Pros If you want to track your employees, and every single second of their day. Cons Difficult to implement, very time consuming Review Source Similar Products Featured