--- title: "SmartEngage Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SmartEngage Software - reviews, pricing plans, popular comparisons to other Healthcare LMS products and more." source_url: "https://www.capterra.com/p/181789/SmartEngage/" page_type: "product" language: "en" --- # SmartEngage Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SmartEngage ## What is SmartEngage? SmartEngage is the world's first and only Cross-Channel Autoresponder. Simply put, it provides the smartest way to get your message in front of more customers and potential customers than anything else on the market. Most customers experience an increase of 80%+ with cross-channel opens. Cross-Channel Marketing Automation Email Marketing Facebook Messenger Marketing via Chatbots Web Push Notifications Conversion Tracking Cross-Chanel Hybrid Opt-In Forms ## What is SmartEngage used for? [Push Notifications](https://www.capterra.com/push-notifications-software/)[Marketing Automation](https://www.capterra.com/marketing-automation-software/)[Email Marketing](https://www.capterra.com/email-marketing-software/) Top alternative Featured Overall rating Based on 8 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $47 Per Feature, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SmartEngage 4.9 (8) VS. [4.5 (6,256)](https://www.capterra.com/p/171840/HubSpot-Marketing/reviews/) Starting Price $47 Per Feature, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (8) Ease Of Use 4.3 (3,507) Value For Money 5.0 (8) Value For Money 4.2 (3,084) Customer Service 5.0 (8) Customer Service 4.4 (3,083) ## SmartEngage alternatives [4.3 (2,949)](https://www.capterra.com/p/31898/Constant-Contact/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars Highest Rated [4.7 (836)](https://www.capterra.com/p/153508/Omnisend/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.3 (117)](https://www.capterra.com/p/207701/Hibu/reviews/) Starting price $449.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [4.3 (167)](https://www.capterra.com/p/130199/LeadSquared/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/181789/SmartEngage/alternatives/) ## FAQs about SmartEngage Overview ### What company size and specific industries is SmartEngage built for? SmartEngage is designed for businesses, brands, and entrepreneurs of any size that need to manage customer engagement and conversion tracking across email, Facebook Messenger, and web push. It is suited to organizations focused on lead generation, customer communication, and online marketing rather than a specific industry. Features and Usability ### What are the key features of SmartEngage? SmartEngage offers marketing automation tools such as drip campaigns, autoresponders, and event triggered actions, plus campaign management, segmentation, and contact management. It also includes A/B testing, landing pages and web forms, reporting and analytics, website visitor tracking, and multi-channel alerts through email, SMS, app, and web notifications. Integrations ### Which third-party tools and platforms does SmartEngage integrate with? SmartEngage connects natively to Google Analytics 360, Instapage, Kajabi, Meta for Business, PayPal, Salesforce Sales Cloud, Shopify, Stripe, Zapier, and authorize.net. It covers analytics, landing pages, ecommerce, payments, CRM, and automation, giving teams a set of 10 third-party integrations for common marketing and sales workflows. Getting Started and Support ### What training and onboarding options does SmartEngage offer? SmartEngage provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide self-paced walkthroughs for learning features and reviewing setup steps. Getting Started and Support ### What customer support options does SmartEngage offer? SmartEngage provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. Support access is organized across self-service and direct channels, giving users multiple ways to find answers or contact the team. No reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 20,574 Healthcare LMS reviews Capterra data shows that buyers of Email Marketing software rank the following features as their top priorities: - **Email Campaign Management** (**50%** of reviewers rated this feature as critical) - **Campaign Scheduling** (**45%**) - **Contact Management** (**40%**) SmartEngage supports **Email Campaign Management** and **Contact Management**, giving marketing teams the tools to create targeted campaigns and organize subscriber data in one place. However, it does not offer **Campaign Scheduling**. Instead, it provides other important capabilities that reviewers also value, including **List Management** (**37%**), **Lead Capture** (**45%**), and **Mobile Optimization** (**42%**). These features help businesses grow audience lists, collect new prospects, and improve email performance across devices, allowing teams to run more effective outreach and manage contacts more efficiently. Email Campaign Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Plan, execute, and analyze email marketing campaigns Autoresponders 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create and automatically send premade copy in response to customer messages Social Marketing 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage campaigns and track engagement for marketing efforts across social media channels A/B Testing Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness API Application programming interface that allows for integration with other systems/databases App Notifications Set-up notifications and alerts for mobile apps. SmartEngage 49 features ### All Features - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - API: Application programming interface that allows for integration with other systems/databases - App Notifications: Set-up notifications and alerts for mobile apps. - Autoresponders: Create and automatically send premade copy in response to customer messages - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Segmentation: Group campaigns by project, client, or campaign for better management. - CAN-SPAM Compliance: Ensure all emails are compliant with anti-spam guidelines, as required by the CAN-SPAM Act - Contact Management: Manage, organize, and store contact information - Conversion Rate Optimization: Improving user journey to boost the percentage of visitors who take a desired action (sign-ups or purchases) - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Branding: Add customized logos and colors to align with company branding - Customizable CTAs: Create unique call-to-actions to drive clicks (buttons, banners, graphics, etc.) - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Drip Campaigns: Send automated marketing emails based on user actions over a predetermined period - Dynamic Content: Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience - Email Campaign Management: Plan, execute, and analyze email marketing campaigns - Email Marketing: Create and send email blasts/campaigns - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Geotargeting: Geographic location of visitors determines behavior of the software - Image Library: Store and manage images - Landing Pages/Web Forms: Create landing pages or online forms designed to capture new leads and prospects - Lead Capture: Automatically identify and save contact information of potential customers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Nurturing: Engage with a lead throughout the sales process by actively providing information - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - List Management: Manage contacts across multiple mailing lists - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Mobile Optimization: Optimize content to ensure it is easily accessible for mobile users - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Notification Scheduling: Schedule when notifications are sent - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - ROI Tracking: Monitor conversion rates and analyze effectiveness and profitability of marketing efforts - Sales Analytics: Track in detail how users interact with your campaigns and pages (scrolling, button interactions, etc.) - Segmentation: Group leads or contacts based on their specific characteristics - SMS Notifications: Set-up SMS-based notifications and alerts for mobile devices. - Social Marketing: Manage campaigns and track engagement for marketing efforts across social media channels - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Subscriber Management: Add or remove subscribers from mailing lists - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Web Notifications: Set-up notifications and alerts for web browsers and apps. - Website Visitor Tracking: Monitor activity of individuals who visit your website using cookies - WYSIWYG Editor: What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface --- Get Advice We can help you find the software with the features you need. Features 5.0 (8) 5.0 Based on 8 reviews ## Pricing Value for money 5.0 (8) Free Trial Free Version Basic $47.00 Per Feature,Per Month Value for money 5.0 (8) 5.0 Based on 8 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Instapage](https://www.capterra.com/p/141695/Instapage/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (8) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (8) 5.0 Based on 8 reviews ## User reviews Overall rating 4.9 Based on 8 reviews Filter by rating 5(7) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Revanth S. Application Engineer Consumer Services ### "Excellent Software for Email Marketing" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 28, 2021 Lead generation has become more faster and More sales could be made if you use smartengage properly. Marketing team should try it once they will love it. Pros SmartEngage is highly recommended for Email marketing. Marketing team in any organization will love this software if they get to use this for their Online marketing. Its Main Features are Auto Email Responder, Web Push Notifications, Sales tracker etc,. With Email Auto responder our Marketing team was able to give immediate response to customers when they register for a webinar or Training. Sales Trancking has also helped a lot to track and record all the sales in different regions and branches. Many more features are their which are very useful and musts have for marketing team. Cons I haven't found any problems and issues with SmartEngage yet. Switched from [SEO Web Analyst](https://www.capterra.com/p/140863/SEO-Web-Analyst/) Got better email automation in SmartEngage Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 7, 2021 Thank you for taking some of your valuable time to write this review Revanth. It means a lot that you provided this feedback and we are grateful that you are enjoying all the marketing automation features that SmartEngage offers. Here's to your continued success! JJ John J. Owner/Consultant Marketing and Advertising ### "Get Smart with SmartEngage" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 17, 2020 Ease of use has been a major plus. The versatility and having multiple functions saves both time and confusion. Pros I am impressed that this is an all in one solution. And that more important and useful functionalities are added. SmartEngage just keeps getting better, and it was already primo! Cons Straightforward to use. Functions and integrations are well explained. No “cons” from me! Switched from [AWeber](https://www.capterra.com/p/95949/AWeber-Email-Marketing/) SmartEngage provides more of what I need in a better package that keeps getting even better. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Stephen F. Owner Marketing and Advertising ### "Smart Engage is not your grandma's autoresponder" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 11, 2020 Pros My favorite feature is the option to easily integrate a single message into email, chatbot, push notifications, and Facebook messenger. Cons The knowledge base is not super comprehensive, BUT the tech support more than makes up for it, I routinely have access to support within minutes of experiencing any issues. Switched from [GetResponse](https://www.capterra.com/p/153948/GetResponse/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 17, 2020 Thank you so much for your valuable feedback Stephen. We are working to improve our knowledge base to be more comprehensive and appreciate you taking the time to let us know how we are doing and what we can improve upon. JB Josh B. Owner Marketing and Advertising ### "I have fallen in love..." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 1, 2019 Pros This is a beautifully designed software with the perfect mix of functionality and ease of use. Syncing email, push notifications and messenger bots allow you to follow up with people in a more elegant and effctive way. Cons I hesitate to see any real issues, however, I do wish that SMS text messaging was integrated into the mix, however, it can be loosely integrated through 3rd party services. I hope they add this in the future. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor March 5, 2019 Thank you so much for your valuable feedback Josh. SMS text messaging is definitely something we are working to add to the platform. :) CS Chrissy S. CEO Non-Profit Organization Management ### "Cheapest Leads we ever got thanks to SmartEngage" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 8, 2019 Best money we have spent on software. We were using infusionsoft and before that we used Aweber with chatfuel and zapier just to ATTEMPT to make them “talk” to each other. It was a nightmare of confusion and nothing working right together. It wasn’t until we found SmartEngage that we have been able to truly put our leads and sales process on autopilot. Pros You can do things with this tool that nothing else on the market can do. We are using Facebook Messenger ads with keyword triggers that turn into leads. We then use automated chatbots to segment these leads into a few categories and we are able to ask the lead for their email address directly within messenger. Amazing! And, that allows us to then send automated emails. The flow of how this works is on another level and we are beyond ecstatic with how well this works. We also have been using the integrated Facebook Lead Ads option that smartengage provides. Does anyone else know how powerful this option is? We are getting top emails from people on Facebook in just 2 clicks that get inserted right into our smartengage CRM that we then send automated follow ups to. Some of these leads are only costing us 50 cents!, and that is in a pretty touch niche too I might add. Cons None! No cons as this software is great! Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Allison B. Property Manager Entertainment ### "305,259+ Subscribers thanks to SmartEngage" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 8, 2019 SmartEngage has allowed our website to grow to over 300,000 subscribers across email, Facebook Messenger, and web push notifications. As a result our ability to reach our list of players has never been better. This is absolutely the best piece of software you can get in order to reach your customers and gain new leads. Pros I run the largest fan website centered around the ABC television show, The Bachelor and The Bachelorette. I LOVE how fast I could grow my list by using integrated Facebook Comment Autoreplies, Facebook Lead Ads, and Facebook Messenger Chatbots. I was also able to create a viral loop effect by tying in web push notifications as well. I created a Facebook Ad and it went viral with tons of likes, shares, comments etc. One of the best things about SmartEngage is we were able to link that post to our smartengage chatbot so that anytime someone new left a comment on that post my page would automatically send them a message to be friendly and see if they were going to watch the show this season. We were then able to turn many of those interested people into registered users all on 100% autopilot. Cons Nothing stands out so far. As long as you go through the tutorials and articles everything is laid out in a well structured step by step process. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Michael T. Founder Internet ### "Incredible Automation Marketing Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 8, 2019 Unifying my whole marketing platform into a single, streamlined website; removing all other subscriptions to other platforms as SmartEngage encompasses them all. Pros SmartEngage combines all the necessary tools to give marketers / business' a single outlet for all of their optins, emails, Facebook Messenger needs. Everything is combined into a single, unified platform; for a straight monthly fee. Previously, I had subscribed to many services in order to capture all of the advantages that SmartEngage offers in a single platform. After finding them, i'm saying money and improving efficiency. Great product, great service, great support. Cons Need more templates, however I know that they're working on it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Matt A. Client Strategy Marketing and Advertising ### "This is the future of email marketing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 4, 2019 I have been using SmartEngage for the last 8+ months in my agency and since that time our cost per lead has decreased significantly. Our ability to automatically acquire leads, segment them, and follow up with them using email, Facebook chatbots, and web push notifications has allowed our company to grow even while we sleep. Highly Recommended! Pros Cross-channel automation that is simply not possible in any other software. Amazing Inbox Rate. Facebook chatbots are perfect for segmenting, and lead acquisition. Loving the integrated Facebook Lead Ads. Web push notifications are working extremely well for us too. Cons: I have been an early user so I have seen how far the platform has come. It was a bit overwhelming at first, but at the present stage it is very intuitive and well documented in their articles. Support is also top rate! Cons I have been an early user so I have seen how far the platform has come. It was a bit overwhelming at first, but at the present stage it is very intuitive and well documented in their articles. Support is also top rate! Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. [View all Reviews](https://www.capterra.com/p/181789/SmartEngage/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.