Best For

Businesses, Brands, and Entrepreneurs looking to build, engage, and track customers from leads to conversions using the only Cross-Channel platform which combines Email, Facebook Messenger, & Web Push

Product Details

SmartEngage is the world's first and only Cross-Channel Autoresponder. Simply put, it provides the smartest way to get your message in front of more customers and potential customers than anything else on the market. Most customers experience an increase of 80%+ with cross-channel opens.

Contact Details

Level Up Global

https://smartengage.com

Founded in 2017

Located in United States

Starting Price

  • Not provided by vendor

Free Trial

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Business Hours
  • Online

SmartEngage Features

A/B Testing
Auto-Responders
CAN SPAM Compliance
Customer Surveys
Drip Campaigns
Dynamic Content
Event Triggered Email
Image Library
Landing Pages/Web Forms
Mailing List Management
Mobile Optimized Emails
Reporting/Analytics
Subscriber Management
Template Management
WYSIWYG Email Editor
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers/Routing
Website Visitor Tracking
A/B Testing
Analytics/ROI Tracking
Customizable CTAs
Drip Campaigns
Dynamic Content
Landing Pages/Web Forms
Lead Scoring
Sales Intelligence
Search Marketing
Segmentation
Social Marketing
Website Visitor Tracking
A/B Testing
Analytics
Campaign Segmentation
Contextual Targeting
Device Targeting
Expiry Notifications
Geo Targeting
Mobile Notifications
Notification Scheduling
Visual Notifications
Web Notifications

SmartEngage Reviews

Overall
5/5
Ease of Use
5/5
Customer Service
5/5

Showing Most Helpful

Showing 5 of 5 reviews

Showing Most Helpful

Showing 5 of 5 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Chrissy S.
CEO
Non-Profit Organization Management, Self-employed
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
January 8, 2019

“Cheapest Leads we ever got thanks to SmartEngage”

OverallBest money we have spent on software. We were using infusionsoft and before that we used Aweber with chatfuel and zapier just to ATTEMPT to make them "talk" to each other. It was a nightmare of confusion and nothing working right together. It wasn't until we found SmartEngage that we have been able to truly put our leads and sales process on autopilot.
ProsYou can do things with this tool that nothing else on the market can do. We are using Facebook Messenger ads with keyword triggers that turn into leads. We then use automated chatbots to segment these leads into a few categories and we are able to ask the lead for their email address directly within messenger. Amazing! And, that allows us to then send automated emails. The flow of how this works is on another level and we are beyond ecstatic with how well this works. We also have been using the integrated Facebook Lead Ads option that smartengage provides. Does anyone else know how powerful this option is? We are getting top emails from people on Facebook in just 2 clicks that get inserted right into our smartengage CRM that we then send automated follow ups to. Some of these leads are only costing us 50 cents!, and that is in a pretty touch niche too I might add.
ConsNone! No cons as this software is great!
Reviewer Source 
Source: Capterra
January 8, 2019
Avatar Image
Allison B.
Property Manager
Entertainment, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
January 8, 2019

“305,259+ Subscribers thanks to SmartEngage”

OverallSmartEngage has allowed our website to grow to over 300,000 subscribers across email, Facebook Messenger, and web push notifications. As a result our ability to reach our list of players has never been better. This is absolutely the best piece of software you can get in order to reach your customers and gain new leads.
ProsI run the largest fan website centered around the ABC television show, The Bachelor and The Bachelorette. I LOVE how fast I could grow my list by using integrated Facebook Comment Autoreplies, Facebook Lead Ads, and Facebook Messenger Chatbots. I was also able to create a viral loop effect by tying in web push notifications as well. I created a Facebook Ad and it went viral with tons of likes, shares, comments etc. One of the best things about SmartEngage is we were able to link that post to our smartengage chatbot so that anytime someone new left a comment on that post my page would automatically send them a message to be friendly and see if they were going to watch the show this season. We were then able to turn many of those interested people into registered users all on 100% autopilot.
ConsNothing stands out so far. As long as you go through the tutorials and articles everything is laid out in a well structured step by step process.
Reviewer Source 
Source: Capterra
January 8, 2019
Avatar Image
Matt A.
Client Strategy
Marketing and Advertising, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
January 4, 2019

“This is the future of email marketing”

OverallI have been using SmartEngage for the last 8+ months in my agency and since that time our cost per lead has decreased significantly. Our ability to automatically acquire leads, segment them, and follow up with them using email, Facebook chatbots, and web push notifications has allowed our company to grow even while we sleep. Highly Recommended!
ProsCross-channel automation that is simply not possible in any other software. Amazing Inbox Rate. Facebook chatbots are perfect for segmenting, and lead acquisition. Loving the integrated Facebook Lead Ads. Web push notifications are working extremely well for us too. Cons: I have been an early user so I have seen how far the platform has come. It was a bit overwhelming at first, but at the present stage it is very intuitive and well documented in their articles. Support is also top rate!
ConsI have been an early user so I have seen how far the platform has come. It was a bit overwhelming at first, but at the present stage it is very intuitive and well documented in their articles. Support is also top rate!
Reviewer Source 
Source: Capterra
January 4, 2019
Avatar Image
Michael T.
Founder
Internet, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
January 8, 2019

“Incredible Automation Marketing Tool”

OverallUnifying my whole marketing platform into a single, streamlined website; removing all other subscriptions to other platforms as SmartEngage encompasses them all.
ProsSmartEngage combines all the necessary tools to give marketers / business' a single outlet for all of their optins, emails, Facebook Messenger needs. Everything is combined into a single, unified platform; for a straight monthly fee. Previously, I had subscribed to many services in order to capture all of the advantages that SmartEngage offers in a single platform. After finding them, i'm saying money and improving efficiency. Great product, great service, great support.
ConsNeed more templates, however I know that they're working on it.
Reviewer Source 
Source: Capterra
January 8, 2019
Josh B.
Owner
Marketing and Advertising, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 1, 2019

“I have fallen in love...”

ProsThis is a beautifully designed software with the perfect mix of functionality and ease of use. Syncing email, push notifications and messenger bots allow you to follow up with people in a more elegant and effctive way.
ConsI hesitate to see any real issues, however, I do wish that SMS text messaging was integrated into the mix, however, it can be loosely integrated through 3rd party services. I hope they add this in the future.

Vendor Response

By Level Up Global on March 5, 2019
Thank you so much for your valuable feedback Josh. SMS text messaging is definitely something we are working to add to the platform. :)
Reviewer Source 
Source: Capterra
March 1, 2019