# SmartEngage Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SmartEngage the right Email Marketing solution for you? Explore 8 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/181789/SmartEngage/reviews --- SmartEngage 4.9 (8) [View alternatives](https://www.capterra.com/p/181789/SmartEngage/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of SmartEngage Ease of use 4.9 Customer Service 5.0 ## Showing most helpful reviews Showing 1-8 of 8 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Revanth S. Application Engineer Consumer Services Used the software for: 6-12 months ### "Excellent Software for Email Marketing" September 28, 2021 4.0 Lead generation has become more faster and More sales could be made if you use smartengage properly. Marketing team should try it once they will love it. Pros SmartEngage is highly recommended for Email marketing. Marketing team in any organization will love this software if they get to use this for their Online marketing. Its Main Features are Auto Email Responder, Web Push Notifications, Sales tracker etc,. With Email Auto responder our Marketing team was able to give immediate response to customers when they register for a webinar or Training. Sales Trancking has also helped a lot to track and record all the sales in different regions and branches. Many more features are their which are very useful and musts have for marketing team. Cons I haven't found any problems and issues with SmartEngage yet. Switched from [SEO Web Analyst](https://www.capterra.com/p/140863/SEO-Web-Analyst/) Got better email automation in SmartEngage Review Source Response from Level Up Global October 7, 2021 Thank you for taking some of your valuable time to write this review Revanth. It means a lot that you provided this feedback and we are grateful that you are enjoying all the marketing automation features that SmartEngage offers. Here's to your continued success! JJ John J. Owner/Consultant Marketing and Advertising Used the software for: 6-12 months ### "Get Smart with SmartEngage" November 17, 2020 5.0 Ease of use has been a major plus. The versatility and having multiple functions saves both time and confusion. Pros I am impressed that this is an all in one solution. And that more important and useful functionalities are added. SmartEngage just keeps getting better, and it was already primo! Cons Straightforward to use. Functions and integrations are well explained. No “cons” from me! Switched from [AWeber](https://www.capterra.com/p/95949/AWeber-Email-Marketing/) SmartEngage provides more of what I need in a better package that keeps getting even better. Review Source Allison B. Property Manager Entertainment Used the software for: 6-12 months ### "305,259+ Subscribers thanks to SmartEngage" January 8, 2019 5.0 SmartEngage has allowed our website to grow to over 300,000 subscribers across email, Facebook Messenger, and web push notifications. As a result our ability to reach our list of players has never been better. This is absolutely the best piece of software you can get in order to reach your customers and gain new leads. Pros I run the largest fan website centered around the ABC television show, The Bachelor and The Bachelorette. I LOVE how fast I could grow my list by using integrated Facebook Comment Autoreplies, Facebook Lead Ads, and Facebook Messenger Chatbots. I was also able to create a viral loop effect by tying in web push notifications as well. I created a Facebook Ad and it went viral with tons of likes, shares, comments etc. One of the best things about SmartEngage is we were able to link that post to our smartengage chatbot so that anytime someone new left a comment on that post my page would automatically send them a message to be friendly and see if they were going to watch the show this season. We were then able to turn many of those interested people into registered users all on 100% autopilot. Cons Nothing stands out so far. As long as you go through the tutorials and articles everything is laid out in a well structured step by step process. Review Source Stephen F. Owner Marketing and Advertising Used the software for: 1-2 years ### "Smart Engage is not your grandma's autoresponder" November 11, 2020 5.0 Pros My favorite feature is the option to easily integrate a single message into email, chatbot, push notifications, and Facebook messenger. Cons The knowledge base is not super comprehensive, BUT the tech support more than makes up for it, I routinely have access to support within minutes of experiencing any issues. Review Source Response from Level Up Global November 17, 2020 Thank you so much for your valuable feedback Stephen. We are working to improve our knowledge base to be more comprehensive and appreciate you taking the time to let us know how we are doing and what we can improve upon. CS Chrissy S. CEO Non-Profit Organization Management Used the software for: 6-12 months ### "Cheapest Leads we ever got thanks to SmartEngage" January 8, 2019 5.0 Best money we have spent on software. We were using infusionsoft and before that we used Aweber with chatfuel and zapier just to ATTEMPT to make them “talk” to each other. It was a nightmare of confusion and nothing working right together. It wasn’t until we found SmartEngage that we have been able to truly put our leads and sales process on autopilot. Pros You can do things with this tool that nothing else on the market can do. We are using Facebook Messenger ads with keyword triggers that turn into leads. We then use automated chatbots to segment these leads into a few categories and we are able to ask the lead for their email address directly within messenger. Amazing! And, that allows us to then send automated emails. The flow of how this works is on another level and we are beyond ecstatic with how well this works. We also have been using the integrated Facebook Lead Ads option that smartengage provides. Does anyone else know how powerful this option is? We are getting top emails from people on Facebook in just 2 clicks that get inserted right into our smartengage CRM that we then send automated follow ups to. Some of these leads are only costing us 50 cents!, and that is in a pretty touch niche too I might add. Cons None! No cons as this software is great! Review Source Matt A. Client Strategy Marketing and Advertising Used the software for: Less than 6 months ### "This is the future of email marketing" January 4, 2019 5.0 I have been using SmartEngage for the last 8+ months in my agency and since that time our cost per lead has decreased significantly. Our ability to automatically acquire leads, segment them, and follow up with them using email, Facebook chatbots, and web push notifications has allowed our company to grow even while we sleep. Highly Recommended! Pros Cross-channel automation that is simply not possible in any other software. Amazing Inbox Rate. Facebook chatbots are perfect for segmenting, and lead acquisition. Loving the integrated Facebook Lead Ads. Web push notifications are working extremely well for us too. Cons: I have been an early user so I have seen how far the platform has come. It was a bit overwhelming at first, but at the present stage it is very intuitive and well documented in their articles. Support is also top rate! Cons I have been an early user so I have seen how far the platform has come. It was a bit overwhelming at first, but at the present stage it is very intuitive and well documented in their articles. Support is also top rate! Review Source Michael T. Founder Internet Used the software for: Less than 6 months ### "Incredible Automation Marketing Tool" January 8, 2019 5.0 Unifying my whole marketing platform into a single, streamlined website; removing all other subscriptions to other platforms as SmartEngage encompasses them all. Pros SmartEngage combines all the necessary tools to give marketers / business' a single outlet for all of their optins, emails, Facebook Messenger needs. Everything is combined into a single, unified platform; for a straight monthly fee. Previously, I had subscribed to many services in order to capture all of the advantages that SmartEngage offers in a single platform. After finding them, i'm saying money and improving efficiency. Great product, great service, great support. Cons Need more templates, however I know that they're working on it. Review Source JB Josh B. Owner Marketing and Advertising Used the software for: 6-12 months ### "I have fallen in love..." March 1, 2019 5.0 Pros This is a beautifully designed software with the perfect mix of functionality and ease of use. Syncing email, push notifications and messenger bots allow you to follow up with people in a more elegant and effctive way. Cons I hesitate to see any real issues, however, I do wish that SMS text messaging was integrated into the mix, however, it can be loosely integrated through 3rd party services. I hope they add this in the future. Review Source Response from Level Up Global March 5, 2019 Thank you so much for your valuable feedback Josh. SMS text messaging is definitely something we are working to add to the platform. :) Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.