Who Uses This Software?

Financial institutions (buy side / sell side), call centers, anyone engaged in the voice surveillance of a large population.


Average Ratings

2 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $30,000.00/year
  • Pricing Details
    Pricing includes unlimited speech to text conversion and 24h support.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    24/7 (Live Rep)

Vendor Details

  • talvala
  • talvala.com
  • Founded 2017
  • Hong Kong

About talvala surveillance

Speech surveillance and metrics analysis software. This includes text transcription with alert generation and disposition mechanism, and metrics analytics.


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talvala surveillance Features

  • Audio Capture
  • Automatic Transcription
  • Concatenated Speech
  • Customizable Macros
  • Multi-Languages
  • Speech-to-Text Analysis
  • Voice Recognition

talvala surveillance Reviews Recently Reviewed!


Excellent voice surveillance software

Dec 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Talvala surveillance is an end-to-end voice surveillance software for buy side, sell side financial firms or call centers. What i like the most about this product are:

- the lean interface which is self-explanatory and very easy to use

- data metrics which allow an in-depth analysis of voice data

- quality of the transcription. Transcription is of excellent quality

- Value. Quality for price is unrivalled. Service is great as well

Cons: Things that can be enhanced are:

- alert generation mechanism. If several keywords are present in the same voice file, it will generate several alerts which I think may be excessive.

Overall: It is an excellent product, the value for money here is probably one if not the best on the market at present (Dec 2018). Most likely target users would be small to medium size financial firms or call centers. Demos are available.

Good Tool for Compliance Surveillance Professionals

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It supports multiple languages not just English

Able to generate alerts based on my filters

Able to translate from recorded voice to text

Able to generate reports

Can see the statistics on reports/alerts

Cons: Would be best to include analytics on minority languages of emerging market countries such as Indonesian, Vietnamese etc

Overall: It is very useful when you are in a position that you need to analyse traders/sales voice messages for compliance surveillance purposes. Compliance professionals like me in the monitoring, testing, trade surveillance areas need to deal with traders every day, assessing what they say, what they write, and analyzing their trade executions. Talvala helps me save time in guessing what traders say and translating them into words. Also it is user friendly that I am able to see alerts, generate alerts, etc