# Treatwell Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Treatwell Software - reviews, pricing plans, popular comparisons to other Salon products and more. Source: https://www.capterra.com/p/181827/Treatwell-Connect --- # Treatwell Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 23, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Treatwell ## What is Treatwell? Treatwell Business is Europe's #1 all-in-one salon management software, trusted by 55,000+ hair, beauty, and wellness professionals. Designed to reduce admin and maximise time on the salon floor, the platform provides everything needed to run a successful business from one place, available 24/7. A colour-coded calendar handles agenda management across staff and resources, while automated SMS and email reminders reduce no-shows. Payments are processed securely online or in-salon via Tap to Pay and card machines. A built-in CRM stores client history, preferences, and consultation forms. Integrated marketing tools - including loyalty incentives, rebook nudges, and targeted campaigns - help drive revenue, while detailed analytics cover revenue, staff utilisation, and client growth. Multi-location support is available for groups. Treatwell also connects to Europe's largest beauty marketplace, where half a million people search for and book appointments every day. ## What is Treatwell used for? [Salon](https://www.capterra.com/salon-software/)[Massage Therapy](https://www.capterra.com/massage-therapy-software/)[Spa](https://www.capterra.com/spa-software/) Top alternative Featured Overall rating Based on 285 user reviews Reviews sentiment Positive 88% Neutral 3% Negative 9% Pros & cons Efficient online booking tools Intuitive and accessible platform Frequent technical problems Payment delays and high fees Starting price £195 Flat Rate, Per Year Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Treatwell?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.treatwell.co.uk&name=Treatwell) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Treatwell 4.4 (285) VS. [4.9 (329)](https://www.capterra.com/p/187593/Mangomint/reviews/) Starting Price £195 Flat Rate, Per Year Starting Price $165 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (285) Ease Of Use 4.9 (329) Value For Money 4.1 (269) Value For Money 4.8 (316) Customer Service 4.3 (269) Customer Service 5.0 (322) ## Treatwell alternatives [4.6 (367)](https://www.capterra.com/p/180087/Boulevard/reviews/) Starting price $176.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.8 (1,165)](https://www.capterra.com/p/268055/Goldie/reviews/) Starting price $19.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.8 (1,447)](https://www.capterra.com/p/142138/Shedul-com/reviews/) Starting price $14.95 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (3,640)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting price $23.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/181827/Treatwell/alternatives/) ## FAQs about Treatwell Overview ### What problems does Treatwell solve? Treatwell solves appointment chaos, double bookings, and time-consuming salon admin by centralizing online reservations, client records, reminders, payments, stock, and reporting in one system. Salon owners, stylists, beauty therapists, and multi-location teams benefit most by filling last-minute gaps, reducing no-shows, managing schedules on mobile, and attracting new clients. Answer based on 174 reviews Overview ### Which roles and teams benefit most from Treatwell? Treatwell is most used by salon owners, directors, and managers who need to oversee bookings, staff schedules, and business performance in one place. Beauty therapists, beauticians, and hair professionals benefit from simpler appointment management, client communication, and calendar organization, helping service teams reduce no-shows and keep daily operations running efficiently. Answer based on 285 reviews Overview ### What company size and industries is Treatwell built for? Treatwell serves small businesses in health, wellness, and beauty, with 99% of reviewers from small companies and 43% in Health, Wellness and Fitness. It is built for hair salons, beauty salons, barbershops, spas, and wellness studios, with strong use in Cosmetics at 29% and some Consumer Services at 5%. Answer based on 285 reviews Features and Usability ### What are the key features of Treatwell? Treatwell includes core salon management features such as appointment management, online booking, calendar and staff scheduling, client profiles, and automated email or SMS reminders. Differentiating capabilities include mobile access, point of sale and payments, inventory tracking, reporting and statistics, plus multi-location support for salons managing more than one venue. Answer based on 75 reviews Pricing ### How much does it cost and what fees or limitations are included? Treatwell starts at £195/year flat rate for the Connect plan, and pricing excludes VAT. Connect includes training, booking analytics, a digital calendar, marketing tools, and unlimited reminder emails and SMS. Reviewers are mixed: some report saving over £70 monthly, while others call commissions and monthly costs expensive. Answer based on 25 reviews Integrations ### Which third-party tools and platforms does Treatwell integrate with? Treatwell integrates with 2 third-party tools: Google Calendar and iCloud. These calendar connections help keep scheduling information aligned across personal and business calendars, supporting appointment management in a simple, direct way. Answer based on 8 reviews Getting Started and Support ### What training and onboarding options does Treatwell offer? Treatwell provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided setup, webinars cover scheduled instruction, documentation gives written reference material, and videos offer self-paced learning and feature review. Answer based on 7 reviews Getting Started and Support ### What customer support options does Treatwell offer, and how do users rate the experience? Treatwell offers email and help desk support, FAQ and forum resources, a knowledge base, phone support, and chat. Many users describe support as friendly, knowledgeable, and quick to respond, especially via chat and phone, but others report limited availability, slow follow-ups, inconsistent problem resolution, and difficulty reaching the right person. Answer based on 64 reviews Appointment management ### How well does Treatwell handle appointment management? Treatwell makes appointment management easy for many salons with online booking, calendar access, reminders, and staff scheduling. Small beauty businesses value having bookings, walk-ins, and client records in one place, though some report limits with custom time gaps, appointment edits, reminders, and occasional booking or payment mismatches. Answer based on 75 reviews ## Who uses Treatwell? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 183 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 183 reviews Entrepreneurs/Owners 27% Entrepreneurs/ Owners 27% Health & Medical 8% Customer Services & Support 8% Administrative 5% Others 53% Top industries Based on 183 reviews Health, Wellness and Fitness 44% Cosmetics 38% Consumer Services 7% Arts and Crafts 7% Other 4% ## Pros and Cons Efficient online booking tools 85% positive reviews out of 41 Most reviewers find the booking system streamlines reservations, attracts new clients, and simplifies appointment management. Frequent technical problems 54% negative reviews out of 52 Some reviewers describe encountering technical glitches, slow updates, and unresolved platform issues that disrupt operations. Intuitive and accessible platform 95% positive reviews out of 37 Most reviewers describe ease of use as a major benefit, highlighting its intuitive, straightforward navigation. Payment delays and high fees 67% negative reviews out of 45 Some reviewers report payments are slow, fees are high, and managing cash or promotions is difficult. Comprehensive salon management features 84% positive reviews out of 31 Most reviewers indicate salon management tools help organize appointments, track clients, and monitor business performance. Problematic client cancellation process 92% negative reviews out of 24 Most reviewers comment client cancellations are poorly managed, causing revenue loss and reporting complications. Jennifer S Nutritionist, 1 employee. "Sometimes services get cancelled last minute by not being confirmed by the venue." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Confirmations/Reminders 4.3 (141) 22.70% of 141 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email Online Booking 4.4 (139) 25.18% of 139 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Client Database 4.4 (117) 17.09% of 117 reviewers that rated this feature as important or highly important Electronic storage of stakeholder contact information Appointment Scheduling 4.5 (113) 29.20% of 113 reviewers that rated this feature as important or highly important Schedule appointments via a calendar Calendar Management 4.2 (90) 21.11% of 90 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar For Salons and Spas 4.5 (90) 22.22% of 90 reviewers that rated this feature as important or highly important Specific for use in spas and salons Treatwell 63 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Automatically create schedules based on business needs or employee availability and qualifications Indication whether a resource is available or protected from allocation Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Create, manage, and send invoices or bills to customers Create, update, and manage bookings, itineraries, and reservations Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Electronic storage of stakeholder contact information Manage contact details and communication with clients Record client information and feedback Automated reminders and confirmations for booked appointments and events via text or email Centralized database of stakeholders and their contact information such as names, address, phone number etc. Financial system that helps create and manage physical/digital credit cards and track transaction activities Accept and process credit card transactions A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Platform for customers to directly manage their appointments and profile Customize contracts and forms to collect specific information Accept and process credit/debit card transactions Track products that are for sale at a reduced price or part of coupon promotions Assemble applications and processes by dragging over and arranging pre-built components Digital forms that are shared and accessed online Electronically collect payments for goods or services Reminders sent via email Track employee schedules, availability, and performance across projects and tasks Specific use for barbershops Specific for use in spas and salons Transactions that typically involve face-to-face interactions between the payer and the payee Track and manage inventory levels to maintain proper supply Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Access software remotely via mobile devices Manage and support multiple locations Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Book meetings and appointments through a website or digital platform Accept, record, and reconcile financial transactions A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Accept and process customer payments for products or services using hardware and software Design, communicate, and distribute incentives to perform a specific action Ratings/Reviews Active reporting of data and metrics Schedule repeating appointments based on a duration of time Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Monitor and manage customers' perceptions about a business, product, or service Manage the rescheduling of appointments Track and monitor reviews of products or services Plan availability and assign specific time slots for tasks and resources Send promotional campaigns or transactional messages via text messages Send messages via SMS Reminders sent via SMS/text message Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Schedule shifts for staff/employees, track hours worked, and manage staff payroll Set up connections to third-party platforms to improve business processes Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Record, update and manage waiting lists Track the position in queue in real-time Seamlessly integrates with 3rd party websites Get Advice We can help you find the software with the features you need. Features 4.4 (285) 4.4 Based on 285 reviews ## Pricing Value for money 4.1 (269) [View pricing plan details](https://www.capterra.com/p/181827/Treatwell/pricing/) Connect £195.00 Flat Rate,Per Year It includes: - 1.5 Hours of Training - Booking Analytics - Customer Service - Digital Calendar - Marketing and Promos - Online Visibility - Professional Photoshoot (Depending on Your Location) - Unlimited Appointment Confirmation Emails and SMS Messages - Unlimited Appointment Reminder Emails and SMS Messages - Unlimited Appointments Value for money 4.1 (269) 4.1 Based on 269 reviews ## Integrations [ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ iCloud](https://www.capterra.com/p/204717/iCloud/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (269) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (269) 4.3 Based on 269 reviews ## User reviews Overall rating 4.4 Based on 285 reviews Filter by rating 5(204) 4(47) 3(8) 2(4) 1(22) Mentioned topic Sorted by most recent Rachel B. Auto entrepreneur Health, Wellness and Fitness ### "Mécontentement " 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 27, 2026 Le logiciel en lui même ne pose pas de difficulté. C'est tout le reste qui est problématique. Il ne suffit pas d'avoir un bon logiciel ! Pros Je pensais que cela augmenterait ma visibilité et il n'en a rien été au final donc je ne vois pas l'intérêt de passer par cette plate forme qui revient par ailleurs très très chère Cons Pour la mise en place du contrat, tout va bien. Ensuite, il est très compliqué d'avoir un interlocuteur en direct, tout passe par le Chat essentiellement. Nous découvrons petit à petit des conditions d'utilisation qui n'ont pas été évoqué au départ. Ainsi le prélèvement sur chaque prestation est de 25% certes, mais on découvre ensuite que c'est hors taxe. Le prélèvement est donc au final de 30%, ce qui est conséquent. Ensuite, d'anciens clients ont pris rendez-vous via treatwell, ils ont prélevé quand même les 30% quand bien même je leur fournis des preuves. Au final, le coût est énorme... J'ai mis fin à mon abonnement chez eux et je ne recommande pas du tout de passer par cette plate-forme. Alternatives considered [Planity](https://www.capterra.com/p/248774/Planity/) Reasons for choosing Treatwell Je pensais que cela serait mieux en terme de coût et visibilité Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SD STEPHANIE D. GERANTE Health, Wellness and Fitness ### "Aucun N° de téléphone pour joindre Treatwell .... bon courage" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 14, 2025 A la mise en ligne de mon site la commune n'était pas la bonne. Via What'sApp j'ai laissé un message depuis plus d'une semaine et je n'ai toujours pas de réponse !!! J'ai demandé la résiliation depuis hier et une personne devait m'appelait à 11h 30 ... il est 13h10 je n'ai aucune nouvelle .... donc réfléchissez bien car vous ne pourrez joindre personne. Pros Au départ de la signature tout le monde est à votre écoute mais une fois le contrat signé et la mise en place du site faite .... vous allez galérer !! Cons Une fois le contrat signé bon courage pour avoir une personne au téléphone car vous ne pouvez pas les joindre .... uniquement avec le tchatche du site et quand vous discutez avec le robot la réclamation avec un N° est enregistré et ils ont 48 à 72h pour vous répondre !!!! WAAOOOUUHHH quelle rapidité. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RJ Rosa J. Getencia Fine Art ### "400€ EN COMISIONES CADA 15 dias" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 17, 2025 Horrible, como empresaria no lo recomiendo do nada la verdad nefasto la atención al cliente todo fatal. Pros Nada , todo fue horrible estuve 5 años con ellos y de verdad que lo intenté pero una ruina darles oportunidades. Cons Las comisiones abusivas, me parece fatal las políticas que implementan sin autorización, no te atienden solo con un robot. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM Anna M. Owner, web developer, designer Design ### "Ok for the beginners but can be time consuming " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 14, 2025 It’s well know platform and can give you new customers, which can be crucial especially when you’re starting. They take rather big commissions on first booking but rebooking is more fair. But great at integrating with other calendars and can take a lot of extra time to deal with that issue (including double booking). Great when you’re starting and desperate to have new customers and you’re willing to pay a lot to get them. Pros Best thing about Treatwell is how well known it is. With tv advertising it’s probably the most known booking system for beauty industry. Some people search treatments through the app so it’s more than a booking system, it’s almost like a platform. Cons Not great at integration with other system, can cause a lot of extra work if you’re running a busy salon as lack of integration is causing unnecessary wait of time (dealing with double booking) Alternatives considered [Fresha](https://www.capterra.com/p/142138/Shedul-com/) Reasons for choosing Treatwell I am using both as one is for the customers that got used to using Treatwell but the ones that really don’t like this platform are booking through other systems. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 25, 2025 Hi Anna, thank you for taking the time to leave a review. I'm sorry to hear you experienced issues with the integration with other systems. We do offer a one-way sync with a variety of other calendars. This means that for example when you add a appointment in your Google calendar, it will sync to Connect. Unfortunately this doesn't work from Connect to Google, but this solution should avoid double bookings via Treatwell. Because the availability on the marketplace is based on your availability in Connect. If you want support in this, we're happy to help! It's true that there is commission on a first booking of a new customer. You can see this as a finder's fee. We of course want that customer to become a regular customer for your salon, and on repeat bookings there is no commission charged! OS Oksana S. Beautician Consumer Services ### "Not great experience " 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 4, 2025 Not helpful at all Whenever you have issue with customers they don’t deal with it Don’t wanna deal with complaints As a provider not protected in any way Pros Unfortunately I can’t list pros as I can’t find any the longer I stay on treatwell . It is just an expensive calendar , just about it . Cons As a provider of the services we aren’t protected at all . Had two very bad experiences with the customers ( being rude and abusive ) asked treatwell to block them response was ‘nothing we can do about it! ‘ Charging new customers fee even for regular customers that booked in the past ! If they haven’t booked within certain period . High monthly fees. Plus over the roof commission. We have no rights to choose the customers. I had a customer who rescheduled 5 times within a month ! Loss and treatwell won’t do anything about it . Don’t wanna loose my reviews hence still there. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 10, 2025 Hi Oksana, Thank you for taking the time to leave your feedback. We’re sorry to hear that you are not satisfied with our partnership. We would love the opportunity to turn this around and make sure you have the best experience possible with us. We appreciate your feedback regarding clients and will pass this on to the team. Regarding the periods for commission, this is only charged when we connect new clients to your salon via our marketplace, with a 365 day rebooking window. Any repeat bookings made with you through us are completely free. We also do not charge for bookings made directly through your website, as well as through Facebook and Instagram booking buttons, even if they are a new client. We'd be happy to discuss the many ways we can help you receive more bookings and get repeat customers. Would you like to contact the service team via live chat? You can reach them on weekdays between 09:00 and 17:00. Regards, Team Treatwell VA Verusca Angelina F. Directora Health, Wellness and Fitness ### "SON UNOS ABUSIVOS " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 9, 2025 Muy mala y estresante desde el principio, es frustrante trabajar para que estos te quiten el dinero así tan a la ligera Pros Comisiones abusivas, los pagos online no los pagan, además de pagar por la aplicación te cobran por todo, he intentado irme y siempre es un problema, no hay manera de comunicarse con ellos, desactivan el pago en el centro para que los clientes paguen online y ellos poder quedarse con el dinero. Cons Pagas la aplicación al principio, quedas pagando mensual otro monto y además te sacan dinero de comisión por todo y no te ingresan el pago online, puro sacar dinero y ahora no hay personas con las que hablar Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS Jennifer S. Nutritionist Alternative Medicine ### "Easy search tool for local services " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 April 18, 2025 Would definitely use again and find there's great high value offers Pros Offers grear services and value with highly competitive prices. Cons Sometimes services get cancelled last minute by not being confirmed by the venue. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 22, 2025 Hi Jennifer, Thanks so much for taking the time to leave us feedback. We're happy to hear that Treatwell is working well for you! Thanks again for getting in touch. Best wishes, Treatwell. CF Cristina F. Estetica Arts and Crafts ### "Da evitare, assistenza inesistente " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 10, 2025 Assolutamente negativa, da evitare, ti fanno firmare il contratto, incasso i soldi e spariscono Pros Niente, sono degli incompetenti, una volta chiuso il contratto spariscono Cons Assistenza Post Vendita inesistente, referente sparito nel nulla... Se sapevo prima di questi comportamenti non avrei mai aderito, non riusciamo nemmeno a caricare le foto e l'indirizzo è sbagliato. BUFFONI incompetenti Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AB Aitor B. Gerente Law Practice ### "Fataaaaaal" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 April 8, 2025 Nefasta atención. Voy a ir a consumo a denunciarles siendo cliente porque la atención que recibo es escasa, mala, con plantillas hechas y bots. No contestan al mail, no te permiten hacer una reclamación y contestan con argumentos preescritos que no se ajustan a la realidad Pros El programa esta bien, una pena que todo lo demas sea un asco Cons Menos el programa en si, todo lo demas, jamás me han tratado tan mal Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GS Gustavo S. CEO Health, Wellness and Fitness ### "Ya no es un partner para tu negocio, es un estafador abusivo" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 14, 2025 Muy mala. Cuando comenzaban tenias tu propio comercial que te visitaba, luego algunos chicos extranjeros que atendían el teléfono en mal castellano y ahora NADA. Solo un chat de IA que solo responde las banalidades que ya todos sabemos. Lo mismo les pasa a mis clientas, si tiene un problema, nadie se los soluciona. Estoy buscando una alternativa para pasar mi base de datos de mas de 17000 clientas. Pros Soy cliente de Treatwell desde que eran Wakanda. Han empeorado muchisimo en las comisiones abusivas que cobran, aunque el cliente no venga (es una estafa) y en la atención a partners y clientes (inexistente). No hay forma de comunicarse con una persona, siempre es una maquina que no te puede responder a ninguna pregunta. Cons Las abusivas comisiones y la nula atención a partners y clientes Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 19, 2025 Hola Gustavo, Lamentamos mucho que hayas tenido una experiencia tan negativa con nosotros, especialmente siendo cliente desde los inicios de Treatwell. Agradecemos tu lealtad y entendemos tu frustración. Nos tomamos muy en serio los comentarios de nuestros salones, por lo que queremos aclarar algunos puntos: Sobre las comisiones, estas están diseñadas para reflejar el valor que aportamos al conectar tu negocio con nuevos clientes y gestionar las citas de forma eficiente, pero entendemos que pueden no ajustarse a todas las situaciones. En cuanto a la atención, lamentamos que sientas que no estamos ofreciendo el soporte adecuado. Seguimos mejorando nuestro servicio, y aunque actualmente usamos un sistema de chat para agilizar la atención, nuestro equipo humano está siempre detrás para dar soporte personalizado. Gracias por compartir tu experiencia y tu preocupación. El equipo de Treatwell. [View all Reviews](https://www.capterra.com/p/181827/Treatwell/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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