--- title: "Treatwell Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Treatwell Software - reviews, pricing plans, popular comparisons to other Salon products and more." source_url: "https://www.capterra.com/p/181827/Treatwell/" page_type: "product" language: "en" --- # Treatwell Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 8, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Treatwell ## What is Treatwell? Treatwell Connect is the management software built for hair salons, beauty salons, barbershops and spas. Manage your calendar, appointments, staff and payments in one platform, with free SMS reminders that cut no-shows and online booking widgets you can add to your website, Google Business Profile and social media. Unlike standalone salon software, Treatwell Connect works hand in hand with the Treatwell marketplace, Europe's largest hair and beauty platform where almost 1 million customers browse every day; that means new clients looking for an appointment nearby, not just tools to organise the ones you already have. Automate promotions for slower hours, collect reviews after every appointment, and track salon performance with clear reports. Ideal for single-location owners or multi-location chains who want a fuller diary and a growing business, without running two separate systems. ## What is Treatwell used for? [Salon](https://www.capterra.com/salon-software/)[Massage Therapy](https://www.capterra.com/massage-therapy-software/)[Spa](https://www.capterra.com/spa-software/) Top alternative Featured Overall rating Based on 285 user reviews Reviews sentiment Positive 88% Neutral 3% Negative 9% Pros & cons Streamlined online booking process Intuitive and accessible platform Frequent technical and support problems Delayed and costly payment processing Starting price £9.99 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Treatwell?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.salonium.co.uk/&name=Treatwell) Rating Breakdown 4.4 +− Features4.4 Value for Money4.1 Ease of Use4.5 Customer Service4.3 Rating Breakdown 4.4 Features4.4 Value for Money4.1 Ease of Use4.5 Customer Service4.3 ## Treatwell Reviewers Verdict Updated September 2026 AI summary - Treatwell is well suited for small salons and wellness businesses seeking easier appointment and client management. - Reviewers are positive about its intuitive booking tools, accessible interface, and features that help attract new clients. - It helps teams manage daily bookings, reduce scheduling errors, and organize client information in one place. - Buyers report negative points such as frequent technical issues, challenges with support, high fees, and difficulties around client cancellations and review management. - It fits best for salons prioritizing simple appointment management, but those needing reliable support or complex integrations may encounter trade-offs. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Treatwell 4.4 (285) VS. [4.7 (3,654)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting Price £9.99 Flat Rate, Per Month Starting Price $23.99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (285) Ease Of Use 4.6 (3,651) Value For Money 4.1 (269) Value For Money 4.6 (3,260) Customer Service 4.3 (269) Customer Service 4.6 (3,280) ## Treatwell alternatives Highest Rated [5.0 (344)](https://www.capterra.com/p/187593/Mangomint/reviews/) Starting price $130.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.8 (349)](https://www.capterra.com/p/174830/GlossGenius/reviews/) Starting price $24.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.8 (1,172)](https://www.capterra.com/p/268055/Goldie/reviews/) Starting price $19.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.8 (431)](https://www.capterra.com/p/113530/Phorest-Salon-Software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/181827/Treatwell/alternatives/) ## FAQs about Treatwell Overview ### What problems does Treatwell solve? Treatwell solves appointment chaos, double bookings, last-minute empty slots, and time-consuming phone or message scheduling by centralizing online reservations, reminders, client history, stock, and reporting. Beauty salons, hairdressers, massage therapists, and multi-location owners benefit most, especially teams that need mobile access, fewer no-shows, and better visibility into daily operations and new-client acquisition. Answer based on 174 reviews Overview ### Which roles and teams benefit most from Treatwell? Treatwell is most used by salon owners, directors, and managers who need to oversee bookings, staff schedules, and business performance in one place. Beauty therapists, beauticians, and salon service teams benefit from streamlined appointment management, client communication, and daily calendar visibility that supports smoother operations and better customer service. Answer based on 285 reviews Overview ### What company size and industries is Treatwell built for? Treatwell is built for small salon businesses, with 99% of reviewers from small companies and only 1% from midsize firms. It serves health, wellness and fitness businesses most often at 43%, followed by cosmetics at 29% and consumer services at 5%, aligning with its salon management focus. Answer based on 285 reviews Features and Usability ### What are the key features of Treatwell? Treatwell includes core salon management features like appointment management, online booking, calendar management, and automated email or SMS reminders. Differentiating capabilities include mobile access, client profiles with customer history, multi-staff scheduling with access controls, and payments through online or in-person processing, plus reporting and inventory tracking. Answer based on 76 reviews Pricing ### How much does it cost and what fees or limitations are included? Treatwell offers the Connect plan at £195/year flat rate, with VAT excluded, plus features like training, booking analytics, online visibility, and unlimited reminder emails and SMS. Reviewers value the online presence and savings, but many describe pricing as expensive, citing high commissions, monthly fees, and rigid pricing controls. Answer based on 26 reviews Integrations ### Which third-party tools and platforms does Treatwell integrate with? Treatwell integrates with 2 third-party platforms: Google Calendar and iCloud. These calendar connections help keep appointment schedules aligned across devices and accounts, supporting basic booking and availability management for salon and wellness teams. Answer based on 8 reviews Getting Started and Support ### What training and onboarding options does Treatwell offer? Treatwell provides live online sessions, webinars, documentation, and videos. Live online sessions and webinars support guided setup and product walkthroughs, while documentation offers written reference material and videos provide self-paced learning for reviewing features and steps as needed. Answer based on 7 reviews Getting Started and Support ### What customer support options does Treatwell offer, and how do users rate the experience? Treatwell offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Many users describe support as friendly, fast, and helpful, especially through chat and phone. Others report inconsistent follow-through, slower replies, limited availability, and difficulty reaching the right person for billing, account, or partner issues. Answer based on 65 reviews Appointment management ### How well does Treatwell handle appointment management? Treatwell makes appointment management easy for many salons through online booking, shared calendars, reminders, and mobile access. Beauty businesses value keeping all bookings, walk-ins, and staff schedules in one place, but some report issues with time-slot logic, service changes, reminders, payment corrections, and getting support when bookings go wrong. Answer based on 76 reviews ## Who uses Treatwell? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Streamlined online booking process 85% positive reviews out of 41 Most reviewers describe booking system as simple for clients, reducing double bookings and attracting new customers. Frequent technical and support problems 55% negative reviews out of 53 Some users report recurring technical glitches, slow issue resolution, and communication difficulties with customer support. Intuitive and accessible platform 95% positive reviews out of 37 Most users comment ease of use allows quick setup, straightforward navigation, and effortless management of salon tasks. Delayed and costly payment processing 65% negative reviews out of 46 Some users say payments are slow, commissions are high, and cash management or promotions are limited or confusing. Comprehensive salon organization tools 84% positive reviews out of 31 Most reviewers find salon management features help control appointments, client records, and business visibility efficiently. Problematic cancellation and refund policies 92% negative reviews out of 25 Most users report client cancellations are difficult to manage, with insufficient safeguards and confusing refund procedures. Jennifer S. Nutritionist, 1 employee. "Sometimes services get cancelled last minute by not being confirmed by the venue." ## Features AI summary Based on 2,154 Salon reviews Capterra data shows that buyers of salon software rank the following features as their top priorities: - **Appointment Scheduling** (**65%** of reviewers rated this feature as critical) - **Calendar Management** (**56%**) - **Confirmations/Reminders** (**55%**) Treatwell supports all three features reviewers value most: **Appointment Scheduling**, **Calendar Management**, and **Confirmations/Reminders**. Together, these capabilities help salons manage bookings more efficiently, keep staff calendars organized, and reduce missed appointments through timely client notifications, allowing teams to deliver a smoother day-to-day scheduling experience. Calendar Management 4.2 (90) 21.11% of 90 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Confirmations/Reminders 4.3 (141) 22.70% of 141 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email Online Booking 4.4 (139) 25.18% of 139 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Client Database 4.4 (117) 17.09% of 117 reviewers that rated this feature as important or highly important Electronic storage of stakeholder contact information Point of Sale (POS) 4.1 (30) 23.33% of 30 reviewers that rated this feature as important or highly important Accept and process customer payments for products or services using hardware and software Appointment Scheduling 4.5 (113) 29.20% of 113 reviewers that rated this feature as important or highly important Schedule appointments via a calendar Treatwell 63 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Availability Indicator: Indication whether a resource is available or protected from allocation - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Client Database: Electronic storage of stakeholder contact information - Client Management: Manage contact details and communication with clients - Client Profiles: Record client information and feedback - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Credit Card Management: Financial system that helps create and manage physical/digital credit cards and track transaction activities - Credit Card Processing: Accept and process credit card transactions - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Mobile App: Platform for customers to directly manage their appointments and profile - Customizable Forms: Customize contracts and forms to collect specific information - Debit/Credit Card Processing: Accept and process credit/debit card transactions - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Forms: Digital forms that are shared and accessed online - Electronic Payments: Electronically collect payments for goods or services - Email Reminders: Reminders sent via email - Employee Management: Track employee schedules, availability, and performance across projects and tasks - For Barbershops: Specific use for barbershops - For Salons and Spas: Specific for use in spas and salons - In-Person Payments: Transactions that typically involve face-to-face interactions between the payer and the payee - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Mobile Access: Access software remotely via mobile devices - Multi-Location: Manage and support multiple locations - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Online Booking: Book meetings and appointments through a website or digital platform - Payment Processing: Accept, record, and reconcile financial transactions - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Ratings/Reviews: Ratings/Reviews - Real-Time Reporting: Active reporting of data and metrics - Recurring Appointments: Schedule repeating appointments based on a duration of time - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reputation Management: Monitor and manage customers' perceptions about a business, product, or service - Rescheduling: Manage the rescheduling of appointments - Reviews Management: Track and monitor reviews of products or services - Scheduling: Plan availability and assign specific time slots for tasks and resources - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Messaging: Send messages via SMS - SMS Reminders: Reminders sent via SMS/text message - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Staff Management: Schedule shifts for staff/employees, track hours worked, and manage staff payroll - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Wait List Management: Record, update and manage waiting lists - Waitlist Status Tracking: Track the position in queue in real-time - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 4.4 (285) 4.4 Based on 285 reviews ## Pricing Value for money 4.1 (269) [View pricing plan details](https://www.capterra.com/p/181827/Treatwell/pricing/) Connect £9.99 Flat Rate,Per Month It includes: - Booking Analytics - Customer Service - Digital Calendar - Marketing and Promos - Online Visibility - Professional Photoshoot (Depending on Your Location) - Unlimited Appointment Confirmation Emails and SMS Messages - Unlimited Appointment Reminder Emails and SMS Messages - Unlimited Appointments Value for money 4.1 (269) 4.1 Based on 269 reviews ## Integrations [ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ iCloud](https://www.capterra.com/p/204717/iCloud/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (269) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (269) 4.3 Based on 269 reviews ## User reviews Overall rating 4.4 Based on 285 reviews Filter by rating 5(204) 4(47) 3(8) 2(4) 1(22) Mentioned topic Sorted by most recent Rachel B. Auto entrepreneur Health, Wellness and Fitness ### "Mécontentement " 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 27, 2026 Le logiciel en lui même ne pose pas de difficulté. C'est tout le reste qui est problématique. Il ne suffit pas d'avoir un bon logiciel ! Pros Je pensais que cela augmenterait ma visibilité et il n'en a rien été au final donc je ne vois pas l'intérêt de passer par cette plate forme qui revient par ailleurs très très chère Cons Pour la mise en place du contrat, tout va bien. Ensuite, il est très compliqué d'avoir un interlocuteur en direct, tout passe par le Chat essentiellement. Nous découvrons petit à petit des conditions d'utilisation qui n'ont pas été évoqué au départ. Ainsi le prélèvement sur chaque prestation est de 25% certes, mais on découvre ensuite que c'est hors taxe. Le prélèvement est donc au final de 30%, ce qui est conséquent. Ensuite, d'anciens clients ont pris rendez-vous via treatwell, ils ont prélevé quand même les 30% quand bien même je leur fournis des preuves. Au final, le coût est énorme... J'ai mis fin à mon abonnement chez eux et je ne recommande pas du tout de passer par cette plate-forme. Alternatives considered [Planity](https://www.capterra.com/p/248774/Planity/) Reasons for choosing Treatwell Je pensais que cela serait mieux en terme de coût et visibilité Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SD STEPHANIE D. GERANTE Health, Wellness and Fitness ### "Aucun N° de téléphone pour joindre Treatwell .... bon courage" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 14, 2025 A la mise en ligne de mon site la commune n'était pas la bonne. Via What'sApp j'ai laissé un message depuis plus d'une semaine et je n'ai toujours pas de réponse !!! J'ai demandé la résiliation depuis hier et une personne devait m'appelait à 11h 30 ... il est 13h10 je n'ai aucune nouvelle .... donc réfléchissez bien car vous ne pourrez joindre personne. Pros Au départ de la signature tout le monde est à votre écoute mais une fois le contrat signé et la mise en place du site faite .... vous allez galérer !! Cons Une fois le contrat signé bon courage pour avoir une personne au téléphone car vous ne pouvez pas les joindre .... uniquement avec le tchatche du site et quand vous discutez avec le robot la réclamation avec un N° est enregistré et ils ont 48 à 72h pour vous répondre !!!! WAAOOOUUHHH quelle rapidité. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RJ Rosa J. Getencia Fine Art ### "400€ EN COMISIONES CADA 15 dias" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 17, 2025 Horrible, como empresaria no lo recomiendo do nada la verdad nefasto la atención al cliente todo fatal. Pros Nada , todo fue horrible estuve 5 años con ellos y de verdad que lo intenté pero una ruina darles oportunidades. Cons Las comisiones abusivas, me parece fatal las políticas que implementan sin autorización, no te atienden solo con un robot. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM Anna M. Owner, web developer, designer Design ### "Ok for the beginners but can be time consuming " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 14, 2025 It’s well know platform and can give you new customers, which can be crucial especially when you’re starting. They take rather big commissions on first booking but rebooking is more fair. But great at integrating with other calendars and can take a lot of extra time to deal with that issue (including double booking). Great when you’re starting and desperate to have new customers and you’re willing to pay a lot to get them. Pros Best thing about Treatwell is how well known it is. With tv advertising it’s probably the most known booking system for beauty industry. Some people search treatments through the app so it’s more than a booking system, it’s almost like a platform. Cons Not great at integration with other system, can cause a lot of extra work if you’re running a busy salon as lack of integration is causing unnecessary wait of time (dealing with double booking) Alternatives considered [Fresha](https://www.capterra.com/p/142138/Shedul-com/) Reasons for choosing Treatwell I am using both as one is for the customers that got used to using Treatwell but the ones that really don’t like this platform are booking through other systems. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 25, 2025 Hi Anna, thank you for taking the time to leave a review. I'm sorry to hear you experienced issues with the integration with other systems. We do offer a one-way sync with a variety of other calendars. This means that for example when you add a appointment in your Google calendar, it will sync to Connect. Unfortunately this doesn't work from Connect to Google, but this solution should avoid double bookings via Treatwell. Because the availability on the marketplace is based on your availability in Connect. If you want support in this, we're happy to help! It's true that there is commission on a first booking of a new customer. You can see this as a finder's fee. We of course want that customer to become a regular customer for your salon, and on repeat bookings there is no commission charged! OS Oksana S. Beautician Consumer Services ### "Not great experience " 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 4, 2025 Not helpful at all Whenever you have issue with customers they don’t deal with it Don’t wanna deal with complaints As a provider not protected in any way Pros Unfortunately I can’t list pros as I can’t find any the longer I stay on treatwell . It is just an expensive calendar , just about it . Cons As a provider of the services we aren’t protected at all . Had two very bad experiences with the customers ( being rude and abusive ) asked treatwell to block them response was ‘nothing we can do about it! ‘ Charging new customers fee even for regular customers that booked in the past ! If they haven’t booked within certain period . High monthly fees. Plus over the roof commission. We have no rights to choose the customers. I had a customer who rescheduled 5 times within a month ! Loss and treatwell won’t do anything about it . Don’t wanna loose my reviews hence still there. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 10, 2025 Hi Oksana, Thank you for taking the time to leave your feedback. We’re sorry to hear that you are not satisfied with our partnership. We would love the opportunity to turn this around and make sure you have the best experience possible with us. We appreciate your feedback regarding clients and will pass this on to the team. Regarding the periods for commission, this is only charged when we connect new clients to your salon via our marketplace, with a 365 day rebooking window. Any repeat bookings made with you through us are completely free. We also do not charge for bookings made directly through your website, as well as through Facebook and Instagram booking buttons, even if they are a new client. We'd be happy to discuss the many ways we can help you receive more bookings and get repeat customers. Would you like to contact the service team via live chat? You can reach them on weekdays between 09:00 and 17:00. Regards, Team Treatwell VA Verusca Angelina F. Directora Health, Wellness and Fitness ### "SON UNOS ABUSIVOS " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 9, 2025 Muy mala y estresante desde el principio, es frustrante trabajar para que estos te quiten el dinero así tan a la ligera Pros Comisiones abusivas, los pagos online no los pagan, además de pagar por la aplicación te cobran por todo, he intentado irme y siempre es un problema, no hay manera de comunicarse con ellos, desactivan el pago en el centro para que los clientes paguen online y ellos poder quedarse con el dinero. Cons Pagas la aplicación al principio, quedas pagando mensual otro monto y además te sacan dinero de comisión por todo y no te ingresan el pago online, puro sacar dinero y ahora no hay personas con las que hablar Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS Jennifer S. Nutritionist Alternative Medicine ### "Easy search tool for local services " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 April 18, 2025 Would definitely use again and find there's great high value offers Pros Offers grear services and value with highly competitive prices. Cons Sometimes services get cancelled last minute by not being confirmed by the venue. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 22, 2025 Hi Jennifer, Thanks so much for taking the time to leave us feedback. We're happy to hear that Treatwell is working well for you! Thanks again for getting in touch. Best wishes, Treatwell. CF Cristina F. Estetica Arts and Crafts ### "Da evitare, assistenza inesistente " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 10, 2025 Assolutamente negativa, da evitare, ti fanno firmare il contratto, incasso i soldi e spariscono Pros Niente, sono degli incompetenti, una volta chiuso il contratto spariscono Cons Assistenza Post Vendita inesistente, referente sparito nel nulla... Se sapevo prima di questi comportamenti non avrei mai aderito, non riusciamo nemmeno a caricare le foto e l'indirizzo è sbagliato. BUFFONI incompetenti Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AB Aitor B. Gerente Law Practice ### "Fataaaaaal" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 April 8, 2025 Nefasta atención. Voy a ir a consumo a denunciarles siendo cliente porque la atención que recibo es escasa, mala, con plantillas hechas y bots. No contestan al mail, no te permiten hacer una reclamación y contestan con argumentos preescritos que no se ajustan a la realidad Pros El programa esta bien, una pena que todo lo demas sea un asco Cons Menos el programa en si, todo lo demas, jamás me han tratado tan mal Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GS Gustavo S. CEO Health, Wellness and Fitness ### "Ya no es un partner para tu negocio, es un estafador abusivo" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 14, 2025 Muy mala. Cuando comenzaban tenias tu propio comercial que te visitaba, luego algunos chicos extranjeros que atendían el teléfono en mal castellano y ahora NADA. Solo un chat de IA que solo responde las banalidades que ya todos sabemos. Lo mismo les pasa a mis clientas, si tiene un problema, nadie se los soluciona. Estoy buscando una alternativa para pasar mi base de datos de mas de 17000 clientas. Pros Soy cliente de Treatwell desde que eran Wakanda. Han empeorado muchisimo en las comisiones abusivas que cobran, aunque el cliente no venga (es una estafa) y en la atención a partners y clientes (inexistente). No hay forma de comunicarse con una persona, siempre es una maquina que no te puede responder a ninguna pregunta. Cons Las abusivas comisiones y la nula atención a partners y clientes Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 19, 2025 Hola Gustavo, Lamentamos mucho que hayas tenido una experiencia tan negativa con nosotros, especialmente siendo cliente desde los inicios de Treatwell. Agradecemos tu lealtad y entendemos tu frustración. Nos tomamos muy en serio los comentarios de nuestros salones, por lo que queremos aclarar algunos puntos: Sobre las comisiones, estas están diseñadas para reflejar el valor que aportamos al conectar tu negocio con nuevos clientes y gestionar las citas de forma eficiente, pero entendemos que pueden no ajustarse a todas las situaciones. En cuanto a la atención, lamentamos que sientas que no estamos ofreciendo el soporte adecuado. Seguimos mejorando nuestro servicio, y aunque actualmente usamos un sistema de chat para agilizar la atención, nuestro equipo humano está siempre detrás para dar soporte personalizado. Gracias por compartir tu experiencia y tu preocupación. El equipo de Treatwell. 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