--- title: "Treatwell Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Treatwell the right Salon solution for you? Explore 286 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/181827/Treatwell/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- Treatwell 4.4 (286) [View alternatives](https://www.capterra.com/p/181827/Treatwell/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of Treatwell Ease of use 4.5 Customer Service 4.3 ## Pros and Cons in Reviews AM Anna M Owner, web developer, designerDesign, Self-employedUsed the software for: More than 2 years. “It’s well know platform and can give you new customers, which can be crucial especially when you’re starting.“ July 14, 2025 JS Jennifer S NutritionistAlternative Medicine, Self-employedUsed the software for: 1-2 years. “Sometimes services get cancelled last minute by not being confirmed by the venue.“ April 18, 2025 YK Yulia K Makeup and hairCosmetics, Self-employedUsed the software for: More than 2 years. “Most of my clients have had a very positive experience and regularly leave excellent reviews.“ September 15, 2026 OS Oksana S BeauticianConsumer Services, Self-employedUsed the software for: 1-2 years. “As a provider of the services we aren’t protected at all .“ June 4, 2025 AM Anna M Owner, web developer, designerDesign, Self-employedUsed the software for: More than 2 years. “With tv advertising it’s probably the most known booking system for beauty industry.“ July 14, 2025 OS Oksana S BeauticianConsumer Services, Self-employedUsed the software for: 1-2 years. “We have no rights to choose the customers.“ June 4, 2025 cs carmen s Beauty SpecialistHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “it would be great if the booking system could sync with our salon 1Q system so that we aren’t running 2 separate booking systems. or even an option to copy the calendar so it can be forwarded on to our receptionist when i’m not in the salon .“ May 11, 2023 OS Oksana S BeauticianConsumer Services, Self-employedUsed the software for: 1-2 years. “As a provider not protected in any way“ June 4, 2025 ## Showing most helpful reviews Showing 1-25 of 286 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Belinda D. Freelance Brand Designer Design Used the software for: 2+ years ### "Treatwell helps me to book appointments without hassle. " June 26, 2023 5.0 Pros I love that I don't have to call to a salon anymore and that I have a clear overview of the appointment and can manage it. Cons The offering is not very high, it would be great if they can get more companies to use the tool, then it would become even easier to find the right salon. Review Source AM Anna M. Owner, web developer, designer Design Used the software for: 2+ years ### "Ok for the beginners but can be time consuming " July 14, 2025 4.0 It’s well know platform and can give you new customers, which can be crucial especially when you’re starting. They take rather big commissions on first booking but rebooking is more fair. But great at integrating with other calendars and can take a lot of extra time to deal with that issue (including double booking). Great when you’re starting and desperate to have new customers and you’re willing to pay a lot to get them. Pros Best thing about Treatwell is how well known it is. With tv advertising it’s probably the most known booking system for beauty industry. Some people search treatments through the app so it’s more than a booking system, it’s almost like a platform. Cons Not great at integration with other system, can cause a lot of extra work if you’re running a busy salon as lack of integration is causing unnecessary wait of time (dealing with double booking) Alternatives considered [Fresha](https://www.capterra.com/p/142138/Shedul-com/) Reason for choosing Treatwell I am using both as one is for the customers that got used to using Treatwell but the ones that really don’t like this platform are booking through other systems. Review Source Response from Salonium July 25, 2025 Hi Anna, thank you for taking the time to leave a review. I'm sorry to hear you experienced issues with the integration with other systems. We do offer a one-way sync with a variety of other calendars. This means that for example when you add a appointment in your Google calendar, it will sync to Connect. Unfortunately this doesn't work from Connect to Google, but this solution should avoid double bookings via Treatwell. Because the availability on the marketplace is based on your availability in Connect. If you want support in this, we're happy to help! It's true that there is commission on a first booking of a new customer. You can see this as a finder's fee. We of course want that customer to become a regular customer for your salon, and on repeat bookings there is no commission charged! YK Yulia K. Makeup and hair Cosmetics Used the software for: 2+ years ### "A Convenient Platform I’ve Used Successfully for Years" September 15, 2026 5.0 Overall, my experience with Treatwell has been very positive. I have used the platform for many years and find it convenient for managing my business and appointments. I would be happy to continue using Treatwell, but I would like better access to customer support and more guidance for professionals on improving their visibility and increasing bookings. Pros I have been successfully using Treatwell for many years and overall I find the platform very convenient and easy to use. It helps clients discover my services, book appointments online and leave reviews. I especially appreciate the booking and appointment management system. Most of my clients have had a very positive experience and regularly leave excellent reviews. Cons I would really appreciate having the option to speak to a real person by phone when support is needed, as sometimes it is much easier to explain an issue directly. I also currently have difficulty changing some settings in my services and pricing menu. Another concern is that over the past year I have received noticeably fewer bookings through Treatwell compared with previous years, especially recently. I would like more information or guidance on how I could improve my visibility and attract more bookings through the platform. Review Source OS Oksana S. Beautician Consumer Services Used the software for: 1-2 years ### "Not great experience " June 4, 2025 2.0 Not helpful at all Whenever you have issue with customers they don’t deal with it Don’t wanna deal with complaints As a provider not protected in any way Pros Unfortunately I can’t list pros as I can’t find any the longer I stay on treatwell . It is just an expensive calendar , just about it . Cons As a provider of the services we aren’t protected at all . Had two very bad experiences with the customers ( being rude and abusive ) asked treatwell to block them response was ‘nothing we can do about it! ‘ Charging new customers fee even for regular customers that booked in the past ! If they haven’t booked within certain period . High monthly fees. Plus over the roof commission. We have no rights to choose the customers. I had a customer who rescheduled 5 times within a month ! Loss and treatwell won’t do anything about it . Don’t wanna loose my reviews hence still there. Review Source Response from Salonium June 10, 2025 Hi Oksana, Thank you for taking the time to leave your feedback. We’re sorry to hear that you are not satisfied with our partnership. We would love the opportunity to turn this around and make sure you have the best experience possible with us. We appreciate your feedback regarding clients and will pass this on to the team. Regarding the periods for commission, this is only charged when we connect new clients to your salon via our marketplace, with a 365 day rebooking window. Any repeat bookings made with you through us are completely free. We also do not charge for bookings made directly through your website, as well as through Facebook and Instagram booking buttons, even if they are a new client. We'd be happy to discuss the many ways we can help you receive more bookings and get repeat customers. Would you like to contact the service team via live chat? You can reach them on weekdays between 09:00 and 17:00. Regards, Team Treatwell SF Santiago F. Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Grow your business with Treatwell " October 25, 2023 5.0 Been with them for over a year and can’t fault them. It’s there something to be resolved they are always attentive and willing to help. Great way to run your business remotely from anywhere, phone, laptop or tablet. Pros How they helped and support my business grow. The team are friendly and always on the other side of the phone to help you with any issues. Cons I love all of its features and how they are actively improving their system and bringing new things to it to make your salon management life easier Switched from [Shortcuts](https://www.capterra.com/p/13284/Shortcuts-Software/) I wanted a system that helped me grow and that was easy for my clients to navigate. I love how you can create last minute offers that not only reaches to your existing clients, but also to thousands of new customers. Review Source MG Mary G. Hairdresser Health, Wellness and Fitness Used the software for: 2+ years ### "Great customer service" October 13, 2023 4.0 I have been using it for a few years. Now but find it quite expensive. Other competitors are cheaper. The main thing stopping me moving is I have good reviews which I don’t want to lose. However this is under review as I am trying to keep cost down. Pros Great customer service and easy to use. Great feature with too rated Cons High commission AND high monthly fees. Other platforms such as Fresha are much cheaper. The only reason I have stayed so long is because of my reviews. Alternatives considered [Fresha](https://www.capterra.com/p/142138/Shedul-com/) Reason for choosing Treatwell When I first started with treatwell it was not as expensive and I had not heard about Fresha. Review Source MN Marinac N. Aesthetician Cosmetics Used the software for: Less than 6 months ### "Happy with the services " January 12, 2024 5.0 Pros Excellent customer services and very easy sistem to work Cons My experience with Treatwell is new . I"m happy with them Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) 3 monthes i could not get any new clients with the previous sistem Review Source VR Verified Reviewer Spa Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Tteatwell- work smarter not harder " April 27, 2019 5.0 At our spa, even though the company does marketing each professional is responsible to.build their own client buisnesses/ portfolio. Treatwell has really helped our professionals expend their clientel and most importantly it has helped everyone have a cleaner schedule. Pros Easy to use and as spaanager able to select what other employees can do. Love the notifications straight to our phones once someone has booked and reminder for individuals schedules. Has completely eliminated double bookings. Cons Does not require a deposit for booking, so people and cancel or no show with out penalty. Only recognizes a client if exact name is used.. would be nice to locate client by phone number ber / email. Review Source VC Vicki C. Beauty Therapist / business owner Cosmetics Used the software for: Less than 6 months ### "Easy and effortless" March 20, 2019 5.0 Treatwell connect has really helped me stay organised and has boosted the growth of the business. There is always a team member to help who is very knowledgable and friendly that can assist if you get stuck or need any advice. They have your best interest at heart, I think it's really great! Pros It's simple to use, very user friendly. It keeps all my appointments in one place and allows me to manage my week easily. It's boosted my business growth, I especially like the reminder texts and emails that are automatically sent out the day before the appointment, and I really like the widget that can be linked onto my facebook page, website and instagram profile. It's really helping my business take off and I've been telling everyone about it. Cons Cancellations can be difficult when client as paid in advance for treatment. Review Source CS Camila S. Customer Service Aviation & Aerospace Used the software for: 1-2 years ### "Treatwell is great" July 10, 2023 5.0 Pros I love being able to book in a beauty salon in a practical and easy way through Treatwell. I can book and pay with the services I need. Cons It has been a great software to save time and streamline all my care. I can see the available times and schedule them, Review Source JP Jenna P. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Mostly I love it, a few things I would add if I could " February 21, 2019 4.0 We love being open all hours with treatwell. We have a lot of clients who tell us that they would never have knew we existed without. It’s enabled us to have a very good start to the year. Pros It’s easy and quick to use. Especially on the go! It’s common sense, and really I needed little training to use it. The added reports and marketing will be great! Cons I wish the was an online form section. To create records! I also would love more options to select what staff can and cannot do, possibly ways to disputed reviews, especially those that don’t make sense. I also don’t like that I cannot cancel appointments made via treatwell without contacting them directly. If a client message after hours you’re stuck with it until morning. Review Source Response from Salonium March 1, 2019 Hi Jenna, Thanks so much for taking the time to leave us a review. Great to hear that you are enjoying using Treatwell Connect on the go. I have looked through your feedback and have some notes below: - Good news, on Treatwell Connect you are able to select what staff can and cannot do. If you speak to your Account Manager they will be able to talk you through this. - If you believe a review to be unfair you can always report it and our team will investigate. You can check out our community guidelines to see what can and cannot be said in a review https://www.treatwell.co.uk/info/community-guidelines/. - As for online forms, that is a great idea, I will feed this back to our tech team as something for the future. - We know that you are super busy, so in the unlikely event that you need to cancel a booking, we want to take the pressure off you if you can't get hold of the customer, that is why we take care of Treatwell cancellations. I hope that helps. Best, Treatwell AmF Adela maria F. Beauty therapist Cosmetics Used the software for: 6-12 months ### "Amazing experience " February 16, 2023 5.0 I'm very have with the team special with \[sensitive content hidden\] my manager ,he is there all the time for answering me when I have a question or a problem Pros Is that the clients discover my studio and the process for booking is manageable for all Cons I think that will be great for the clients when they book to receive an email with a form to complete online about the allergies for the products Review Source MP Monica P. Massage therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Best app x massage businesses" February 22, 2019 5.0 I feel very lucky to have come across Treatwell a couple of years ago and decided to start using their app to help growing my business. It has helped me to fill a lot of empty slots, and to be found by lots of new clients. ABSOLUTELY RECOMMENDED! especially if you are a solo massage therapist trying to build your business! Pros it is very easy to use, and the CUSTOMER SERVICE is OUTSTANDING! Very responsive and always able to help with any enquiries or issues. It is like having a personal support team! Cons I have 3 locations supported by treatwell and it would be nice to be able to book a client who visited only 1 venue in a different clinic without having to re-create a profile and copy/paste their details. Review Source Response from Salonium February 27, 2019 Hi Monica, Thanks so much for taking the time to leave such a lovely review. It's great to hear your feedback about our customer service and how Treatwell is helping you grow your business. Thanks for being a great Treatwell partner. Best, Treatwell ES Eva S. Hairdresser Retail Used the software for: 1-2 years ### "Best costumer service " February 8, 2024 5.0 Amazing experience recommended to all my clients Pros Helped me build my Own Business as a professional Hairdresser Cons I don’t have much to say I like it all, they are amazing Review Source HR Hiba R. Director Medical Devices Used the software for: Less than 6 months ### "Amazing software " October 25, 2023 5.0 My account manager \[sensitive content hidden\] is soooo friendly and very helpful Pros So easy to use and I feel so organised . Cons Commission is Very expensive on market place Reason for choosing Treatwell Market place and treatwell is a trusted company Review Source TB Tinu B. Salon owner Health, Wellness and Fitness Used the software for: 2+ years ### "The best salon software I’ve tried. " February 4, 2019 5.0 To date my experience with treatwell has been amazing. I have received mounts of support and I have now hav two salons in which treatwell have also supported. I would definitely recommend treatwell as a first point of contact if you are starting your own beauty business Pros I love how easy it it to navigate! It very easy to use and if you have any issues you have a dedicated account manager who is always happy to help. It tracks you sales and staff and also does all your promoting and marketing for you. Cons The only issues I have with connect is that we are not able to sell our own gift vouchers or create promotional codes to use with our business via treatwell to entice more customers Review Source Response from Salonium February 26, 2019 Hey Tinu, Thanks so much for taking the time to leave us a review. We are so glad that you like the software and support that you get. We love having you as a Treatwell partner. Best, Treatwell AB Aimee B. Salon owner Cosmetics Used the software for: 2+ years ### "Treatwel " February 28, 2019 4.0 Treatwell has been ok I was disappointed when I had to stater paying monthly and they take 35% off you for a new customer which I don’t think is fair when you pay monthly anyway. My 1st account manager was on the ball and stayed in touch all the time my previous one is not that great shame really Pros That your able to fill gaps in your day. Cons There needs to be something in place for people that don’t pre pay if they don’t turn up. They should still have to put their card details in and if they don’t pre pay and wait to pay at the venue if they are a no show they should have the full amount or at least 50% deducted from their card. Review Source ASS Abi Smith S. Marketing Manager Banking Used the software for: 2+ years ### "Easy to use, seemless functions and great cistomer service" February 26, 2019 5.0 We find that many clients forget to book a patch test, advice from our Treatwell rep means we have minimised no shows or disappointed clients just with a few simple edits Pros The ease of use. Even with having multiple stores the software is speedy and easy to jump from one store to another. I love the inbuilt marketing features too and prompts to maximise effectiveness! Cons The small print on treatments is rather small. It would be great to have a section to make edits or notices to clients Review Source NI Nauman I. Owner Retail Used the software for: 2+ years ### "Amazing Platform" February 27, 2019 5.0 Overall we are very happy with Treatwell Pros Treatwell booking system is amazing. You can check your clients history, rebook them, sending your campaigns and lots of other functions. Web chat is always avilable when you need a quick response. The good thing you can approach online calendar anywhere in the world and see what's going on in your venue. Cons Treat the returning customers as a repeat customers even If they don't turn up within a year Review Source BK Bea K. Business owner & massage therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Treatwell connect" February 21, 2019 4.0 Pros It is a big help for my business. Customers can book 24/7. It is quick and easy to understand. Cons It would be great if as a business we can ask for a deposit to pay. It would be great for businesses and for Treatwell as well. Review Source Response from Salonium March 6, 2019 Hi Bea, Thanks for taking the time to leave us a review. We are so pleased that the partnership helps your business and that you find it quick and easy to understand. In terms of a deposit system, it is something that we are looking into, however, in the meantime we try and reduce no-shows by sending automatic appointment reminders to customers as well as giving customers the option to pre-pay for their appointments. Best, Treatwell TK Tea K. Beauty Therapist/Salon Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Higly recommend doing business with Treatwell" February 27, 2019 5.0 Pros Treatwell has helped my company to grow and build our regular customer base. The software is so easy to use, our clients love It and the customer support is always here when you need them. Thank you Treatwell! Cons Receiving payments only on two week basis. It is very hard for small business to wait so long to receive the payment Review Source SP Serena P. Complementary Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Easy to use for daily stuff" February 23, 2019 5.0 Treatwell is a great way of giving me an online presence, which is where most people look for services. My line manager is brilliant & super efficient & helpful. The old pricing structure works much better for me so had I looked into it later I would probably not sign up under the new pricing. Pros The calendar - booking & changing appointments or blocks is so quick & easy Cons How i can no longer change my lead booking time. The combination of menus across the top & down the side of the screen can make it difficult to find things you don’t use often Review Source AH Amanda H. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Excellent Free Software" February 21, 2019 4.0 Has been a great benefit to my business. Cannot complain due to its value for money Pros Excellent diary system, love the text messaging facility and being able to view client history. Cons Client record looks a bit odd now after recent update. Would prefer invoicing once a month not twice Review Source Response from Salonium March 6, 2019 Hi Amanda, Thanks so much for taking the time to leave us a great review. We are so pleased that you are enjoying using Treatwell software, and that you like using the client history section. Thanks for being a great Treatwell partner. Best, Treatwell OG Oliver G. chair Health, Wellness and Fitness Used the software for: 1-2 years ### "Quality Company is Treatwell." February 21, 2019 5.0 Great booking service and are very helpful to resolve any problems which may arise. Pros Fantastic systems for Internet & Phone apps So easy to read and make adjustments to appointments if any customer //client which to reschedule if necessary . High quality software. Software for ease of use Cons I do not think there is at present any hick cup with the existing and new software. I am sure there will be additions and perhaps they may not be as useful as it is now. Some of Treatwell clients change their details and this is very hard to recognise that they are customers who have used our services and are not new. Review Source AL Andreea L. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great for business " February 21, 2019 5.0 Best thing ever , made my salon visible on the market from the beginning. Is only in your hands to keep up your ratings Pros Easy to use , very easy to access it from phone or laptop . Cons Can’t block clients , preventing the to rebook if you don’t want them in your salon Review Source Response from Salonium February 26, 2019 Hi Andreea, Thanks so much for taking the time to leave a review. We are so pleased that you find the software easy to use and enjoy the visibility that Treatwell gives you. Thanks for being a great Treatwell partner. Best, Treatwell Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.