# TapGoods Event Rental Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TapGoods Event Rental Software the right Rental solution for you? Explore 59 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/181841/TapGoods-PRO/reviews --- TapGoods Event Rental Software 4.8 (59) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 16th, 2026 # Reviews of TapGoods Event Rental Software Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews DP David P General ManagerEvents Services, 11 - 50 employeesUsed the software for: More than 2 years. “The online cart is the best, putting the ownness on clients to pick their own items - and the contract signing and deposit paying through the system constantly has rave reviews from clients on ease and usability.“ October 14, 2025 JB Jenna B Rental CoordinatorConsumer Goods, 11 - 50 employeesUsed the software for: More than 2 years. “For example - Our customer's are often confused by how to confirm their orders. When they are sent a quote I describe exactly this: "click the long red rectangle that says sign agreement and pay online."“ February 24, 2026 QS Quentin S Office Coordinator - Facilities ManagerEvents Services, 11 - 50 employeesUsed the software for: 6-12 months. “We are able to suggest changes, feature requests, and report bugs super easily and know that we'll see implementation of those features ASAP.“ February 20, 2026 Angelina C Event CoordinatorConsumer Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Some features are limited, and certain data (like the total of individual discounts) does not always show up clearly in invoice reports.“ March 13, 2026 KS Kimberly S Founder and CEOPhotography, Self-employedUsed the software for: 1-2 years. “Often times my TapGoods Client Success Manager shows me features that I may not be utilizing that can make running my business a lot easier“ October 14, 2025 TC Tracie C Even CoordinatorEvents Services, 11 - 50 employeesUsed the software for: More than 2 years. “What I don't like is when we duplicate orders, there is no option is update with current pricing. “ February 18, 2026 DP David P General ManagerEvents Services, 11 - 50 employeesUsed the software for: More than 2 years. “Automated emails allow for ease of communication for order status with clients.“ October 14, 2025 TW Taft W Production ManagerEvents Services, 11 - 50 employeesUsed the software for: 1-2 years. “My least favorite thing about TapGoods is not being able to do partial returns on products.“ March 13, 2026 ## Showing most helpful reviews Showing 1-25 of 59 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Julia G. Rental Coordinator Events Services Used the software for: Less than 6 months ### "Makes inventory managment a breeze! " February 24, 2026 5.0 Overall, we love the Tapgoods team and software for our business. I would recommend it to anyone with a large inventory who wants to better keep track of all the ins and outs. Pros Customer support is always very responsive. Super easy to use to send out quotes for our clients. Cons Nothing to note, but they are always open to new features, so if something is missing always the possibility to add it down the road. Review Source Response from TapGoods March 10, 2026 Thank you so much for the kind words! We’re thrilled to hear that sending quotes has been easy and that our support team has been helpful along the way. Making day-to-day operations simpler for rental businesses is exactly what we aim for. We also really appreciate your note about feature requests. A lot of our best updates come directly from customer feedback, so we’re always listening and looking for ways to improve the platform. Thanks again for being part of the TapGoods community—we’re grateful to be supporting your team and your growing inventory! TC Tracie C. Even Coordinator Events Services Used the software for: 2+ years ### "TapGoods makes Rental Business Easy" February 18, 2026 5.0 Customer service response time is very good. Even if the issue isn't fixed, they are in communication Pros I like that we can attach documents. We can make notes on items. We can link items. Keeping track of inventory is easy. Cons What I don't like is when we duplicate orders, there is no option is update with current pricing. I also don't like that we can't make notes for customers on items "for their eyes only". Customer notes also show on the operations pick list and sometimes there are notes that you don't want the crew to see as they were only meant for the customer. Alternatives considered [Point of Rental Software](https://www.capterra.com/p/29074/Point-of-Rental-Software/) Reason for choosing TapGoods Event Rental Software Onboarding process, price point, ease of software Switched from [IntelliEvent Lightning](https://www.capterra.com/p/128114/IntelliEvent-Lightning/) customer service took days, sometimes weeks to respond which is unacceptable Review Source Response from TapGoods February 20, 2026 Thank you so much for the 5-star review! We’re glad to hear that TapGoods is making a positive impact on your workflow. It’s also great to know that our onboarding process, pricing, and overall ease of use stood out compared to other options you considered. Staying responsive and communicative is a top priority for us, so it means a lot to hear that you’ve felt supported—even when an issue requires extra time to resolve. Your feedback helps us prioritize product improvements, and I’ve shared your comments with our development team. Thanks again for being part of the TapGoods community! KM Kyle M. Owner Entertainment Used the software for: 2+ years ### "Do Not Choose TapGoods" October 8, 2023 1.0 1 out of 5 stars save your time and money and use something else Pros When the routing was working it was good however after 3+ years of dedication to this product I am at my wits end with all the bugs and issues. Cons The customer support specialist calling me a liar about a functionality despite me being a customer longer than he has worked there. Review Source DA Dewitt A. Director of Operations Consumer Services Used the software for: 2+ years ### "\[sensitive content hidden\] From Tapgoods was Amazing & Extremely professional " January 28, 2026 5.0 Overall, my experience with TapGoods Event Rental Software has been very positive. It has streamlined inventory management, quoting, and order processing, making daily operations more efficient. The platform is user-friendly, and the tools it provides saves time while improving accuracy and professionalism. Very time efficient Pros Easy to learn and navigate, even for my staff who aren’t very tech-savvy.The system makes it simple to track availability, create quotes, and manage orders without confusion. The online ordering feature improves the customer experience as well ! Cons That we havent gone with it sooner ! Mobile experience could improve – Works on mobile, but not as smoothly as desktop for daily operations. Switched from [Goodshuffle Pro](https://www.capterra.com/p/167364/Goodshuffle-Pro/) Limited Features ,TapGoods offered stronger inventory management and a more intuitive interface for our team, which reduced errors and sped up daily operations. Its online ordering system and automation capabilities improved the customer experience and saved us time on quotes, contracts, and communication. Ultimately, TapGoods gave us more flexibility and efficiency for how we run our rental business. Review Source Response from TapGoods February 9, 2026 Thank you so much for the amazing review and for sharing such detailed feedback! We’re thrilled to hear TapGoods has been easy to learn and navigate—even for team members who aren’t especially tech-savvy. Making day-to-day rental operations simpler and more efficient is exactly what we aim to do. It’s also great to hear that TapGoods has helped streamline your inventory management, quoting, and order processing, while improving accuracy, professionalism, and customer experience through online ordering and automation. We really appreciate your note about the mobile experience as well. TapGoods is accessible on mobile, but we know there’s always room to make it smoother for daily field and on-the-go operations—feedback like yours helps us continue improving. Thanks again for choosing TapGoods —we’re excited to keep supporting your growth! JB Jenna B. Rental Coordinator Consumer Goods Used the software for: 2+ years ### "People First Software" February 24, 2026 5.0 I've seen our company move from paper and clipboards to TapGoods. It's been awesome to see both companies grow and work together to make a platform for the niche rental industry. Again, I just love working with the people at TapGoods. They are always friendly, knowledgeable, and I can tell they really care about their product, and helping it work as best as it can for us as a company. Pros Easy to use. Very helpful and quick support. Working with our TapGoods rep (shout out \[sensitive content hidden\]) has been especially awesome. Love working with real people in a highly technical field. Cons The UX/UI could use some improvements. For example - Our customer's are often confused by how to confirm their orders. When they are sent a quote I describe exactly this: "click the long red rectangle that says sign agreement and pay online." Instead of click the button. Giving us the ability to customize some things would be super helpful as well. For example if we could customize where our delivery/pickup or customer-pick-up/returns windows go on new quote/order summaries etc. emails, so that it's very prevalent on the page, that would be extremely helpful. Some UX tools to make the flow and function a little more user friendly from both the business and customer side would be very appreciated. Review Source Response from TapGoods March 10, 2026 We’re really glad to hear that TapGoods has been easy to use and that our support team has been helpful and responsive. It means a lot to us that you enjoy working with the team—we care deeply about both the product and the people who rely on it every day. We also truly appreciate the specific feedback on UX and customization. Insights like yours help us understand where the experience can be clearer for both rental businesses and their customers. It’s especially rewarding to hear that you’ve seen your company transition from paper and clipboards to a fully digital workflow with TapGoods. Growing alongside our customers and continuing to improve the platform for the rental industry is what motivates us. Thanks again for being part of the TapGoods community and for taking the time to share such helpful feedback! QS Quentin S. Operations Manager Events Services Used the software for: 2+ years ### "Worth it!!" February 25, 2026 5.0 The customer support has been great for us, they're very communicative and quick in trying to close help tickets. The features throughout cover about everything you'd need for a rental software. Overall it's a solid platform to manage our inventory and rental orders. Pros I like the routing feature and love the profitability report feature. Customer support is fantastic if you use it! Sending in help tickets gets a pretty quick response time. Cons Purchase inventory cannot track. It will be 8 years this year of our staff having to get an updated count on our purchase inventory, at least once per week, sometimes multiple times a week. Big waste of time and money for us. Review Source Response from TapGoods March 10, 2026 We’re glad to hear the routing tools and profitability reports have been valuable for your team, and that our support team has been responsive when you’ve needed help. Quick communication and closing tickets efficiently is something we take seriously. We also appreciate you calling out the challenge around tracking purchase inventory. Feedback like this is important for our product team as we continue improving inventory management across different item types. Thanks again for your honest feedback and for continuing to use TapGoods to manage your rental orders and inventory. QS Quentin S. Office Coordinator - Facilities Manager Events Services Used the software for: 6-12 months ### "First year user" February 20, 2026 5.0 At the time of writing, I was introduced to TapGoods \*exactly\* 1 year ago today, and in that time I've seen it grow and evolve and I'm very glad to have it in my repertoire of toolkits. From usage in the field with managing inventory, to organizing rentals with clients in the office. Pros The very first thing that comes to mind is the incredible flexibility and transparency from the development team. We are able to suggest changes, feature requests, and report bugs super easily and know that we'll see implementation of those features ASAP. Cons Unfortunately, it's currently not very mobile friendly, and requires the use of a web browser instead of a dedicated application. This also means that being signed in on multiple devices is impossible. e.g. Being logged into an order on desktop PC, then walking away and checking on an order in the warehouse on mobile, only to lose all the progress you were working on at the desktop. Review Source Response from TapGoods February 25, 2026 Loved reading your review — especially the part about feedback turning into real updates. That’s how this should work. You see something that would make your day easier, you say it, and it doesn’t disappear into a black hole. Thank you for the feedback on mobile and multi-device logins. Our goal is to continuously improve. and make renting easy. We appreciate you helping us achieve that! BP Beth P. Boss Events Services Used the software for: 2+ years ### "WE LOVE OUR DEV TEAM!" February 20, 2026 5.0 Overall we have had a good experience with TG. The past year has been significantly better as far as bugs within the software making us that much more excited! Pros I love the customization and customer support of TapGoods! They continuously have released updated features that our very thoughtful for the industry. They are so easy to work with! Cons I would say that it can be frustrating that purchases are hard to track. We are a rental company that has merch to sell, but we cannot track it in TG. Review Source Response from TapGoods February 25, 2026 Thank you for your review! Customization matters in rentals because no two businesses run the same. Glad it’s fitting the way you operate — not the other way around. And thank you for calling out support. Rental days are busy enough. When something breaks or feels off, you don’t need a ticket number — you need it handled. That’s the standard. I've captured your feedback on purchases. We appreciate you helping us continuously improve! CD Camryn D. Office Manager Events Services Used the software for: 2+ years ### "Thank you TG!" February 20, 2026 5.0 AMAZING! Once again, we are so grateful for the development team that we work with. Each and every one of them are so fantastic. Pros THE CUSTOMER SUPPORT! The development team is so fantastic. We are so grateful for them. We feel confident that if we have an issue, someone is there to help. Cons Purchases can be tough to track, but I know they are working on it. This is the most frustrating part of TG for us. Review Source Response from TapGoods February 27, 2026 Camryn, we love working with you! I'm so happy to read that the feeling is mutual. I totally understand on the purchases, and we will have a resolution in the near term for you. Thanks for sharing - this type of feedback is how we can continuously improve. JW Joshua W. CEO Entertainment Used the software for: 6-12 months ### "Efficient and User-Friendly Solutions" February 26, 2026 5.0 Overall, TAPGOODS has significantly enhanced my workflow and efficiency. I would recommend it to rental businesses looking for a reliable solution for their needs. With slight improvements in the areas mentioned. Pros Their customer support team is responsive and helpful. I worked closely with\[sensitive content hidden\] , the Onboarding Specialist, and the communication was smooth and effective. She made the onboarding process a breeze! TAPGOODS has a clean and intuitive interface that makes navigation seamless, even for first-time users. Features: The range of features offered is impressive, particularly the inventory management and order tracking capabilities, which have streamlined my operations significantly. Customization: I appreciate the customization options that allow tailoring the platform to specific business needs. Cons Learning Curve: While the interface is user-friendly, some advanced features come with a slight learning curve, requiring a bit of time to fully understand. Review Source Response from TapGoods March 17, 2026 Thank you for the detailed review! We’re thrilled to hear the onboarding experience was smooth and that our team made it easy to get started. It’s great to know TapGoods is helping streamline your operations with inventory, order tracking, and customization. We also appreciate your note on the learning curve for advanced features—this is valuable feedback as we continue to improve. Thanks again for the recommendation and for being part of TapGoods! GS Gina S. Inside Sales Events Services Used the software for: Less than 6 months ### "Incredible & Efficient System" October 31, 2024 5.0 Incredible system that allows me to assist clients with orders from anywhere! Pros Efficiency, Ability to access from anywhere, and livetime inventory counts! Plus, the support team is amazing :) Cons Having to enter each subrental manually, it just takes a while and feels tedious. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Inefficiency and outdated system was difficult for our clients and tedious for us Review Source Response from TapGoods November 19, 2024 Gina, thank you so much for your thoughtful review! We're thrilled to hear that our software has helped you become more efficient and enabled you to work from anywhere—that's exactly what we aim for. We’re also incredibly grateful for your feedback on subrentals. Insights like yours help us improve and continue creating solutions that make your job easier. If there are any other features or ways we can enhance your experience, please don’t hesitate to reach out—we’d love to hear from you! Thanks again for your support, and we’re so glad to have you as part of our community. DR Darren R. Owner Events Services Used the software for: 6-12 months ### "Nothing else like it in the rental business software market" October 27, 2020 5.0 Pros There's not another platform you can't do what TapGoods offers in excel or just creating you know template invoices and trying to keep track of inventory as it's coming in and you're trying to build your inventory and build you know the business, there wasn't really anything that provided what I needed and so that's why I looked to TapGoods. Cons The onboarding process can be quite detailed but it's understandable given all of the elements that TapGoods is able to assist on. It's not as much of a burden if the implementation is spread out over a few months. Alternatives considered [Alert](https://www.capterra.com/p/124784/Alert-EasyPro/)[Goodshuffle Pro](https://www.capterra.com/p/167364/Goodshuffle-Pro/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Reason for choosing TapGoods Event Rental Software It was more in-depth and offered a variety of analytics that the other programs weren't able to offer. I'm able to grow with the software as my business grows over the years as well. Review Source Response from TapGoods October 31, 2020 We're so proud to be part of helping you grow the business! Thanks!! CF Cory F. Director of Operations Events Services Used the software for: 1-2 years ### "Great Customer Service" February 18, 2025 5.0 Since we are an alcoholic beverage company, we have some very specific needs from our inventory management software. We hold the license for many locations at once and need to be able to keep each inventory separate while being able to transfer between each location. TapGoods has been great at working with us to find the best way to do this, and help build new features for our needs. Pros I like how user friendly it is. The overall layout and features are easy to navigate. The customer service has been great and they have really worked with us to optimize our use of TapGoods. Cons Since we have a lot of locations, some of the load times were slow in the beginning. We also had some troubles with sub rentals between locations. After working with our sales rep, we have fixed some of the load times and came up with a new system for sub rentals. Review Source Response from TapGoods February 25, 2025 Thank you for your thoughtful review! We're so glad to hear that you find TapGoods user-friendly and that our customer service team has been able to support your needs. We appreciate your patience as we worked through the initial challenges with load times and sub-rentals—your feedback has been invaluable in refining our system. It’s been a pleasure collaborating with you to tailor TapGoods to your unique inventory management needs, and we look forward to continuing to support your business as you grow. Cheers to a great partnership! LB Lorena B. Owner Furniture Used the software for: 1-2 years ### "My experience using TapGoods PRO" December 27, 2024 5.0 As a rental company, TapGoods PRO has been a game-changer for our business. The platform streamlines every aspect of our operations, from inventory management to client communications. The intuitive interface saves us time, and the features are tailored to the unique needs of rental businesses. TapGoods PRO makes it easy to stay organized and provide excellent service to our clients. I highly recommend it to any rental company looking to elevate their efficiency and professionalism. Pros \* Inventory Management \* Client Management \* Venue Management \* Order Streamline \* Team Management \* Everything ;-) Cons I wish the number of serialized barcodes per account were more than 100 without paying more. That would help me tremendously. Review Source Response from TapGoods January 6, 2025 Thank you for your thoughtful and detailed review! 🌟 We’re thrilled to hear that TapGoods PRO has been a game-changer for your rental business and that you’re enjoying the streamlined features like inventory and team management. It’s wonderful to know our platform is helping you save time and deliver excellent service to your clients—that’s exactly what we aim for! Thank you again for your kind words and recommendation—we’re grateful to have you as a valued customer! 💙 DC Debbie C. Owner Events Services Used the software for: 6-12 months ### "Great Tool to Automate our Business" March 15, 2019 5.0 Overall a very positive experience and one that has helped streamline our business. Pros TapGoods Pro has been a great tool for us and a definite upgrade from our previous software. The ease of use, the email template options and the ability to send our clients a link to sign and pay their order has limited the amount of time we spend going back and forth with clients and has automated and streamlined our process. The support team has been great and answering our questions and they continue to push new features and upgrades to the software. While we aren't currently using it we are excited about the possibility of upgrading to the TapGoods Storefront in the future to connect our website and our software - fully integrating everything. Cons There are a few features we'd love to see added to the software but have already told the support team about it and we are confident they are items that will make it into the development schedule as they have been very good to address any requests we have had. Review Source Response from TapGoods May 25, 2020 So glad that TapGoods is helping you and Riverhood Rentals!! We've continued to add to the email template functionality and will keep adding features to help you grow your business. LM Lyndon M. Owner Machinery Used the software for: 6-12 months ### "Great Software For Equipment Rental Industry" July 1, 2020 5.0 Pros The order processing and payment / signature receipt process is very streamlined. Also the scheduling and dashboards are very informative and easy to use. It works great on any desktop or mobile device as well. It also has good flexibility for making up orders. The company is great to work with - their support is excellent and they listen well to improvement requests. Cons The only downside is the reporting is a bit limited. I use Quickbooks desktop and I need to pull a lot of info manually to enter into quickbooks, because the reports can't export it all. However, I know they are working at this and I think it will come with time. They are constantly improving it and have made it feature rich. Review Source Response from TapGoods July 2, 2020 Appreciate your comments! Thx! We'll keep adding functionality that makes life easier for you! AC Ashley C. General Manager Hospitality Used the software for: Less than 6 months ### "A+ Customer Service " April 13, 2020 4.0 Pros Extremely user friendly and their support staff goes above and beyond! This system is very easy to navigate and will make training new team members much easier in the future. I love that we are able to track our inventory with ease, report damages, and keep our team in the know about the status of each piece of equipment we have. Their customer service team is first class and has been phenomenal to work with through out this process! Cons So far we have thoroughly enjoyed our new software! Review Source Response from TapGoods May 24, 2020 Thanks for your kind words, Ashley! We're enjoying working with you and your colleagues! MLK Mary Louise K. Director of National Events Events Services Used the software for: Less than 6 months ### "We love TapGoods!" March 20, 2020 5.0 Pros This software has definitely helped us streamlined our processes as we grow as a company. It is very user-friendly and they really kept the rental industry in mind while building this. Our onboarding specialist is amazing and she has done an awesome job with helping us get everything up and running. Cons There are some features we felt were missing or could help streamline our processes more but TapGoods is great about listening to those concerns and working with you to find a solution or adding it to their list of features to add. Review Source Response from TapGoods May 24, 2020 Streamlining your business and smooth onboarding... thanks so much, ML! We also appreciate the input on features that would help more. Glad we've now launched several with more on the way! AA Alexandra A. Event's Manager Events Services Used the software for: Less than 6 months ### "Best Software we could have =) " December 28, 2018 5.0 From the beginning, our experience has been very positive and rewarding. Our clients are very pleased with the system which provides a positive image to our company as well. Pros We love how easy it is to use and how thoughtful it is as well. From the beginning to the end of each rental, it works with us and the client as an assistant adding information about each customer and their needs while making it easy for the customer and the company through the whole process. The automatic emails are fantastic! When needed, the support team is very responsive as well. Cons The fact that it cannot be accessed without internet access is the only drawback. Review Source Response from TapGoods May 25, 2020 We love that idea of TapGoods as an assistant that makes running the business easier for you. Go, Alexandra and Fenice Events! TS Teddy S. Project Manager Hospitality Used the software for: Less than 6 months ### "User friendly and easy to learn!" March 26, 2020 5.0 Pros The transition from our old software has been seamless. TapGoods is easy to learn and implement. As a new user, it has already made our lives much easier. Excellent system for tracking inventory. Cons So far I have no complaints with this software and look forward to learning more of its capabilities! Review Source Response from TapGoods May 24, 2020 So happy to hear that TapGoods is making life easier for you, Teddy! You're making our lives better at TapGoods, too! DP David P. General Manager Events Services Used the software for: 2+ years ### "Fantastic Event Rental Software! " October 14, 2025 5.0 Amazing! So grateful for this software and how it has assisted our business. Online orders are fast and easy to approve. Online payment system is so smooth. Automated emails allow for ease of communication for order status with clients. Pros The support team is absolutely amazing. Questions or concerns and you have access to the support team that gets back to you quickly while reviewing the direct order you are on. The dedicated client success manager is fantastic checking in and ensuring needs are being met while introducing new and upcoming exciting changes for the software and overall ease of use. The online cart is the best, putting the ownness on clients to pick their own items - and the contract signing and deposit paying through the system constantly has rave reviews from clients on ease and usability. Cons That I didn't start with it sooner. Our online sales were non existent prior to having this system and now they are a large part of our business. Alternatives considered [Point of Rental Software](https://www.capterra.com/p/29074/Point-of-Rental-Software/)[Goodshuffle Pro](https://www.capterra.com/p/167364/Goodshuffle-Pro/) Reason for choosing TapGoods Event Rental Software price was better with tapgoods for sure (esp compared to point of rental) and was recommended to them from a colleague who spoke with tapgoods at a convention Switched from [IntelliEvent Lightning](https://www.capterra.com/p/128114/IntelliEvent-Lightning/) needed an online ordering system - a catalogue tied to our inventory system Review Source Response from TapGoods October 17, 2025 Wow — thank you so much for this incredible review! We’re absolutely thrilled to hear how TapGoods has made such a meaningful impact on your business. It’s wonderful to know that our support team and your dedicated Client Success Manager have been able to provide quick, personalized help and keep you informed of exciting new updates. We love hearing how the online cart, contract signing, and payment features have streamlined your clients’ experience — and even more excited to know that online sales have become such a strong part of your business. That’s exactly what we aim for: empowering teams like yours with tools that make growth easy and efficient. Thank you for trusting TapGoods and for your kind words. We’re so glad you’re part of the TapGoods family and can’t wait to keep supporting your continued success! Ryan O. Director of Operations Construction Used the software for: 6-12 months ### "Tapgoods Review " August 13, 2025 5.0 Very good overall experience, \[sensitive content hidden\] and his team want to make sure they are doing everything they can to assure we have everything we need to do our jobs efficiently. Pros Customer support has been excellent. They are adding new features all the time which is helping us. They make changes and add additions when we request them if they are feasible. We have not experienced any down time and everything is relatively fast loading. Cons no direct support line, they are however very fast to respond to emails. I do not have any other complaints Switched from [RentalMan](https://www.capterra.com/p/130099/RentalMan-ERP/) Cost, Rental man is way over priced for a DOS based system that takes a college degree to use Review Source Response from TapGoods August 15, 2025 Thank you for the fantastic review! We’re so glad to hear our support team and ongoing feature updates are making a difference for you. We work hard to respond quickly, keep the platform running smoothly, and build new tools that make your day-to-day easier, so it’s great to know that’s coming through. We appreciate your feedback on phone support and will keep exploring ways to make connecting with us even easier. Thanks for trusting TapGoods PRO to help you run your business efficiently! KS Kimberly S. Founder and CEO Photography Used the software for: 1-2 years ### "Founder & CEO " October 14, 2025 5.0 Has been very positive including me presenting ideas that my type of business needs has been well received. Often times my TapGoods Client Success Manager shows me features that I may not be utilizing that can make running my business a lot easier Pros Customer support and robust features for any business who wants to enhance the client experience and workflows while maintaining a good handle on their operations. Cons It can be overwhelming to get started but utilizing customer support makes a huge difference and they are always available to help. Alternatives considered [HoneyBook](https://www.capterra.com/p/162588/HoneyBook/)[Goodshuffle Pro](https://www.capterra.com/p/167364/Goodshuffle-Pro/) Reason for choosing TapGoods Event Rental Software They had everything I was looking for including the inventory management and other features as my business grows. Review Source Response from TapGoods October 16, 2025 Thank you so much for sharing your experience and for taking the time to leave such thoughtful feedback. We’re thrilled to hear that TapGoods has helped enhance your client experience and streamline your operations. We know getting started with a new system can feel overwhelming, and we’re so glad our Customer Success team has been able to support you through the process and help uncover new features to make running your business even easier. Your feedback and ideas are incredibly valuable to us — it’s exactly how we continue improving TapGoods to better serve businesses like yours. We’re honored that you chose TapGoods over other options and look forward to supporting you as your business grows. Thank you for being part of the TapGoods community! 💛 ER Eddie R. Field Manager Events Services Used the software for: 1-2 years ### "Highly recommend " January 28, 2026 5.0 It’s been great learning the system and how it can be used. I like how concerns are being addressed. Pros Ease of use, great features heplful with inventory management. Learned many new useful tools we weren’t using. Cons Wasn’t using all of the good of the good features. Lots of learning of a new system but so far so good. Switched from [Goodshuffle Pro](https://www.capterra.com/p/167364/Goodshuffle-Pro/) Company decided tapgoods pricing and quality of program were better. Review Source Response from TapGoods February 9, 2026 Thank you so much for the great review! We’re happy to hear you’ve found TapGoods easy to use and helpful for inventory management—and even better that you’re discovering new tools along the way. Learning a new system can definitely take time, so it’s awesome to hear that the experience has been positive so far and that your concerns are being addressed. That’s exactly what our team is here for. Thanks again for choosing TapGoods. We’re excited to continue supporting you as you get even more value out of the platform! SB Scott B. Owner Retail Used the software for: 6-12 months ### "Great Rental Software" August 5, 2025 5.0 Help with internal efficiencies and everyday rental business needs. Great portal for rental customers to sign agreements and make payments. Pros Solid rental software and great customer support. \[sensitive content hidden\] is knowledgeable and helpful! The customer portal is a win with my customer base. Cons I’m still learning all the features so I don’t have any cons yet! It will be interesting to see how it stands up over time! Alternatives considered [Point of Rental Software](https://www.capterra.com/p/29074/Point-of-Rental-Software/) Reason for choosing TapGoods Event Rental Software Checked the boxes I was looking for at a reasonable price. Review Source Response from TapGoods December 2, 2025 Thank you so much for the 5-star review! We’re thrilled to hear that TapGoods is helping streamline your rental operations and that the customer portal has been such a hit with your clients. It’s also wonderful to hear that our team has been able to support you well along the way. As you continue exploring the platform, please don’t hesitate to reach out with any questions. We’re here to help you get the most out of every feature and ensure TapGoods continues to meet your business needs over time. We’re grateful you chose TapGoods after evaluating other solutions, and we’re excited to be part of your growth and success! Talk to a Capterra advisor for free and get results within 15 minutes.