# TapGoods Event Rental Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TapGoods Event Rental Software the right Rental solution for you? Explore 59 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/181841/TapGoods-PRO/reviews --- TapGoods Event Rental Software 4.8 (59) [View alternatives](https://www.capterra.com/p/181841/TapGoods-PRO/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 16th, 2026 # Reviews of TapGoods Event Rental Software Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews QS Quentin S Office Coordinator - Facilities ManagerEvents Services, 11 - 50 employeesUsed the software for: 6-12 months. “We are able to suggest changes, feature requests, and report bugs super easily and know that we'll see implementation of those features ASAP.“ February 20, 2026 JB Jenna B Rental CoordinatorConsumer Goods, 11 - 50 employeesUsed the software for: More than 2 years. “For example - Our customer's are often confused by how to confirm their orders. When they are sent a quote I describe exactly this: "click the long red rectangle that says sign agreement and pay online."“ February 24, 2026 DP David P General ManagerEvents Services, 11 - 50 employeesUsed the software for: More than 2 years. “The online cart is the best, putting the ownness on clients to pick their own items - and the contract signing and deposit paying through the system constantly has rave reviews from clients on ease and usability.“ October 14, 2025 Angelina C Event CoordinatorConsumer Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Some features are limited, and certain data (like the total of individual discounts) does not always show up clearly in invoice reports.“ March 13, 2026 KS Kimberly S Founder and CEOPhotography, Self-employedUsed the software for: 1-2 years. “Often times my TapGoods Client Success Manager shows me features that I may not be utilizing that can make running my business a lot easier“ October 14, 2025 TC Tracie C Even CoordinatorEvents Services, 11 - 50 employeesUsed the software for: More than 2 years. “What I don't like is when we duplicate orders, there is no option is update with current pricing. “ February 18, 2026 DP David P General ManagerEvents Services, 11 - 50 employeesUsed the software for: More than 2 years. “Automated emails allow for ease of communication for order status with clients.“ October 14, 2025 TW Taft W Production ManagerEvents Services, 11 - 50 employeesUsed the software for: 1-2 years. “My least favorite thing about TapGoods is not being able to do partial returns on products.“ March 13, 2026 ## Showing most helpful reviews Showing 1-25 of 59 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ryan O. Director of Operations Construction Used the software for: 6-12 months ### "Tapgoods Review " August 13, 2025 5.0 Very good overall experience, \[sensitive content hidden\] and his team want to make sure they are doing everything they can to assure we have everything we need to do our jobs efficiently. Pros Customer support has been excellent. They are adding new features all the time which is helping us. They make changes and add additions when we request them if they are feasible. We have not experienced any down time and everything is relatively fast loading. Cons no direct support line, they are however very fast to respond to emails. I do not have any other complaints Switched from [RentalMan](https://www.capterra.com/p/130099/RentalMan-ERP/) Cost, Rental man is way over priced for a DOS based system that takes a college degree to use Review Source Response from TapGoods August 15, 2025 Thank you for the fantastic review! We’re so glad to hear our support team and ongoing feature updates are making a difference for you. We work hard to respond quickly, keep the platform running smoothly, and build new tools that make your day-to-day easier, so it’s great to know that’s coming through. We appreciate your feedback on phone support and will keep exploring ways to make connecting with us even easier. Thanks for trusting TapGoods PRO to help you run your business efficiently! TC Tracie C. Even Coordinator Events Services Used the software for: 2+ years ### "TapGoods makes Rental Business Easy" February 18, 2026 5.0 Customer service response time is very good. Even if the issue isn't fixed, they are in communication Pros I like that we can attach documents. We can make notes on items. We can link items. Keeping track of inventory is easy. Cons What I don't like is when we duplicate orders, there is no option is update with current pricing. I also don't like that we can't make notes for customers on items "for their eyes only". Customer notes also show on the operations pick list and sometimes there are notes that you don't want the crew to see as they were only meant for the customer. Alternatives considered [Point of Rental Software](https://www.capterra.com/p/29074/Point-of-Rental-Software/) Reason for choosing TapGoods Event Rental Software Onboarding process, price point, ease of software Switched from [IntelliEvent Lightning](https://www.capterra.com/p/128114/IntelliEvent-Lightning/) customer service took days, sometimes weeks to respond which is unacceptable Review Source Response from TapGoods February 20, 2026 Thank you so much for the 5-star review! We’re glad to hear that TapGoods is making a positive impact on your workflow. It’s also great to know that our onboarding process, pricing, and overall ease of use stood out compared to other options you considered. Staying responsive and communicative is a top priority for us, so it means a lot to hear that you’ve felt supported—even when an issue requires extra time to resolve. Your feedback helps us prioritize product improvements, and I’ve shared your comments with our development team. Thanks again for being part of the TapGoods community! KM Kyle M. Owner Entertainment Used the software for: 2+ years ### "Do Not Choose TapGoods" October 8, 2023 1.0 1 out of 5 stars save your time and money and use something else Pros When the routing was working it was good however after 3+ years of dedication to this product I am at my wits end with all the bugs and issues. Cons The customer support specialist calling me a liar about a functionality despite me being a customer longer than he has worked there. Review Source VR Verified Reviewer Event Coordinator Consumer Services Used the software for: Less than 6 months ### "Great Customer Service " March 13, 2026 5.0 Pros Its very easy to use, and the customer support is excellent, they always respond very quickly . The tap goods team is very responsive to feedback and feature ideas as well Cons Some features are limited, and certain data (like the total of individual discounts) does not always show up clearly in invoice reports. Review Source Response from TapGoods March 17, 2026 Thank you for the kind words! We’re so glad to hear the platform is easy to use and that our support team has been helpful and responsive. We also appreciate your feedback on reporting and visibility into discounts—this is great input for us as we continue improving. Thanks again for being part of the TapGoods community! DA Dewitt A. Director of Operations Consumer Services Used the software for: 2+ years ### "\[sensitive content hidden\] From Tapgoods was Amazing & Extremely professional " January 28, 2026 5.0 Overall, my experience with TapGoods Event Rental Software has been very positive. It has streamlined inventory management, quoting, and order processing, making daily operations more efficient. The platform is user-friendly, and the tools it provides saves time while improving accuracy and professionalism. Very time efficient Pros Easy to learn and navigate, even for my staff who aren’t very tech-savvy.The system makes it simple to track availability, create quotes, and manage orders without confusion. The online ordering feature improves the customer experience as well ! Cons That we havent gone with it sooner ! Mobile experience could improve – Works on mobile, but not as smoothly as desktop for daily operations. Switched from [Goodshuffle Pro](https://www.capterra.com/p/167364/Goodshuffle-Pro/) Limited Features ,TapGoods offered stronger inventory management and a more intuitive interface for our team, which reduced errors and sped up daily operations. Its online ordering system and automation capabilities improved the customer experience and saved us time on quotes, contracts, and communication. Ultimately, TapGoods gave us more flexibility and efficiency for how we run our rental business. Review Source Response from TapGoods February 9, 2026 Thank you so much for the amazing review and for sharing such detailed feedback! We’re thrilled to hear TapGoods has been easy to learn and navigate—even for team members who aren’t especially tech-savvy. Making day-to-day rental operations simpler and more efficient is exactly what we aim to do. It’s also great to hear that TapGoods has helped streamline your inventory management, quoting, and order processing, while improving accuracy, professionalism, and customer experience through online ordering and automation. We really appreciate your note about the mobile experience as well. TapGoods is accessible on mobile, but we know there’s always room to make it smoother for daily field and on-the-go operations—feedback like yours helps us continue improving. Thanks again for choosing TapGoods —we’re excited to keep supporting your growth! DP David P. General Manager Events Services Used the software for: 2+ years ### "Fantastic Event Rental Software! " October 14, 2025 5.0 Amazing! So grateful for this software and how it has assisted our business. Online orders are fast and easy to approve. Online payment system is so smooth. Automated emails allow for ease of communication for order status with clients. Pros The support team is absolutely amazing. Questions or concerns and you have access to the support team that gets back to you quickly while reviewing the direct order you are on. The dedicated client success manager is fantastic checking in and ensuring needs are being met while introducing new and upcoming exciting changes for the software and overall ease of use. The online cart is the best, putting the ownness on clients to pick their own items - and the contract signing and deposit paying through the system constantly has rave reviews from clients on ease and usability. Cons That I didn't start with it sooner. Our online sales were non existent prior to having this system and now they are a large part of our business. Alternatives considered [Point of Rental Software](https://www.capterra.com/p/29074/Point-of-Rental-Software/)[Goodshuffle Pro](https://www.capterra.com/p/167364/Goodshuffle-Pro/) Reason for choosing TapGoods Event Rental Software price was better with tapgoods for sure (esp compared to point of rental) and was recommended to them from a colleague who spoke with tapgoods at a convention Switched from [IntelliEvent Lightning](https://www.capterra.com/p/128114/IntelliEvent-Lightning/) needed an online ordering system - a catalogue tied to our inventory system Review Source Response from TapGoods October 17, 2025 Wow — thank you so much for this incredible review! We’re absolutely thrilled to hear how TapGoods has made such a meaningful impact on your business. It’s wonderful to know that our support team and your dedicated Client Success Manager have been able to provide quick, personalized help and keep you informed of exciting new updates. We love hearing how the online cart, contract signing, and payment features have streamlined your clients’ experience — and even more excited to know that online sales have become such a strong part of your business. That’s exactly what we aim for: empowering teams like yours with tools that make growth easy and efficient. Thank you for trusting TapGoods and for your kind words. We’re so glad you’re part of the TapGoods family and can’t wait to keep supporting your continued success! ER Eddie R. Field Manager Events Services Used the software for: 1-2 years ### "Highly recommend " January 28, 2026 5.0 It’s been great learning the system and how it can be used. I like how concerns are being addressed. Pros Ease of use, great features heplful with inventory management. Learned many new useful tools we weren’t using. Cons Wasn’t using all of the good of the good features. Lots of learning of a new system but so far so good. Switched from [Goodshuffle Pro](https://www.capterra.com/p/167364/Goodshuffle-Pro/) Company decided tapgoods pricing and quality of program were better. Review Source Response from TapGoods February 9, 2026 Thank you so much for the great review! We’re happy to hear you’ve found TapGoods easy to use and helpful for inventory management—and even better that you’re discovering new tools along the way. Learning a new system can definitely take time, so it’s awesome to hear that the experience has been positive so far and that your concerns are being addressed. That’s exactly what our team is here for. Thanks again for choosing TapGoods. We’re excited to continue supporting you as you get even more value out of the platform! KS Kimberly S. Founder and CEO Photography Used the software for: 1-2 years ### "Founder & CEO " October 14, 2025 5.0 Has been very positive including me presenting ideas that my type of business needs has been well received. Often times my TapGoods Client Success Manager shows me features that I may not be utilizing that can make running my business a lot easier Pros Customer support and robust features for any business who wants to enhance the client experience and workflows while maintaining a good handle on their operations. Cons It can be overwhelming to get started but utilizing customer support makes a huge difference and they are always available to help. Alternatives considered [HoneyBook](https://www.capterra.com/p/162588/HoneyBook/)[Goodshuffle Pro](https://www.capterra.com/p/167364/Goodshuffle-Pro/) Reason for choosing TapGoods Event Rental Software They had everything I was looking for including the inventory management and other features as my business grows. Review Source Response from TapGoods October 16, 2025 Thank you so much for sharing your experience and for taking the time to leave such thoughtful feedback. We’re thrilled to hear that TapGoods has helped enhance your client experience and streamline your operations. We know getting started with a new system can feel overwhelming, and we’re so glad our Customer Success team has been able to support you through the process and help uncover new features to make running your business even easier. Your feedback and ideas are incredibly valuable to us — it’s exactly how we continue improving TapGoods to better serve businesses like yours. We’re honored that you chose TapGoods over other options and look forward to supporting you as your business grows. Thank you for being part of the TapGoods community! 💛 SB Scott B. Owner Retail Used the software for: 6-12 months ### "Great Rental Software" August 5, 2025 5.0 Help with internal efficiencies and everyday rental business needs. Great portal for rental customers to sign agreements and make payments. Pros Solid rental software and great customer support. \[sensitive content hidden\] is knowledgeable and helpful! The customer portal is a win with my customer base. Cons I’m still learning all the features so I don’t have any cons yet! It will be interesting to see how it stands up over time! Alternatives considered [Renterra](https://www.capterra.com/p/10021853/Renterra/)[Point of Rental Software](https://www.capterra.com/p/29074/Point-of-Rental-Software/) Reason for choosing TapGoods Event Rental Software Checked the boxes I was looking for at a reasonable price. Review Source Response from TapGoods December 2, 2025 Thank you so much for the 5-star review! We’re thrilled to hear that TapGoods is helping streamline your rental operations and that the customer portal has been such a hit with your clients. It’s also wonderful to hear that our team has been able to support you well along the way. As you continue exploring the platform, please don’t hesitate to reach out with any questions. We’re here to help you get the most out of every feature and ensure TapGoods continues to meet your business needs over time. We’re grateful you chose TapGoods after evaluating other solutions, and we’re excited to be part of your growth and success! Julia G. Rental Coordinator Events Services Used the software for: Less than 6 months ### "Makes inventory managment a breeze! " February 24, 2026 5.0 Overall, we love the Tapgoods team and software for our business. I would recommend it to anyone with a large inventory who wants to better keep track of all the ins and outs. Pros Customer support is always very responsive. Super easy to use to send out quotes for our clients. Cons Nothing to note, but they are always open to new features, so if something is missing always the possibility to add it down the road. Review Source Response from TapGoods March 10, 2026 Thank you so much for the kind words! We’re thrilled to hear that sending quotes has been easy and that our support team has been helpful along the way. Making day-to-day operations simpler for rental businesses is exactly what we aim for. We also really appreciate your note about feature requests. A lot of our best updates come directly from customer feedback, so we’re always listening and looking for ways to improve the platform. Thanks again for being part of the TapGoods community—we’re grateful to be supporting your team and your growing inventory! DR Darren R. Owner Events Services Used the software for: 6-12 months ### "Nothing else like it in the rental business software market" October 27, 2020 5.0 Pros There's not another platform you can't do what TapGoods offers in excel or just creating you know template invoices and trying to keep track of inventory as it's coming in and you're trying to build your inventory and build you know the business, there wasn't really anything that provided what I needed and so that's why I looked to TapGoods. Cons The onboarding process can be quite detailed but it's understandable given all of the elements that TapGoods is able to assist on. It's not as much of a burden if the implementation is spread out over a few months. Alternatives considered [Alert](https://www.capterra.com/p/124784/Alert-EasyPro/)[Goodshuffle Pro](https://www.capterra.com/p/167364/Goodshuffle-Pro/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Reason for choosing TapGoods Event Rental Software It was more in-depth and offered a variety of analytics that the other programs weren't able to offer. I'm able to grow with the software as my business grows over the years as well. Review Source Response from TapGoods October 31, 2020 We're so proud to be part of helping you grow the business! Thanks!! JB Jacob B. Team lead Events Services Used the software for: 1-2 years ### "5-star tap goods review " January 28, 2026 5.0 Overall I’ve had a great experience with Tap goods. It’s done everything I’ve needed it for and then some! Pros The customer support is amazing and their entire system is very easy to use! They have a lot of really beneficial features for event rental companies. Cons Really wish they had an app I feel like that would make things a lot easier especially out in the field Review Source Response from TapGoods February 9, 2026 Thank you so much for the 5-star review! We’re thrilled to hear that our customer support and system have been such a positive part of your experience, and that TapGoods has been able to support your event rental business in meaningful ways. We really appreciate your feedback about having a mobile app—hearing how our customers work in the field helps guide what we focus on next. While TapGoods is fully optimized for mobile browsers today, input like yours is incredibly valuable as we continue to evolve the platform. Thanks again for trusting TapGoods - we’re excited to keep growing with you! LD Lori D. Owner Events Services Used the software for: 2+ years ### "Happy and satisfied " February 28, 2025 5.0 We are very happy with TapGoods PRO. They are always adding new and updating features. We have been with them since the start of our business. Pros It is great software, easy to use and It has helped us grow our business. We have seen them take big strides over the years to make things better and better and feel very confident in its continued growth. Cons Working through updates and glitches was challenging at times. Glad they would respond to them quickly. They have some great new staff we are working with that have made communication much easier. Review Source Response from TapGoods March 4, 2025 Thank you so much for your kind words and for being a valued part of the TapGoods PRO family! We're thrilled to hear that our software has helped your business grow and that you've seen the improvements we've made over the years. Your long-term support means the world to us! We understand that updates and glitches can sometimes be a challenge, and we truly appreciate your patience and feedback along the way. We’re glad our team has been able to make communication easier and that you're seeing the benefits of our ongoing enhancements. We’re excited to continue growing with you and look forward to bringing even more improvements your way. Thanks again for your trust and support! SH Scott H. Controller Events Services Used the software for: 2+ years ### "We love TapGoods!" December 5, 2024 5.0 Pros It streamlined our rental business...... Cons Custom reporting configuration could be easier to use. Review Source Response from TapGoods December 18, 2024 Thanks Scott for taking the time to write us a review! I'm delighted to hear the software has made you more efficient. We are working to make the reporting configuration easier for you. SD Sonia D. Operations Manager Events Services Used the software for: 1-2 years ### "The best rental app in the marketplace!" April 10, 2019 5.0 Thanks to TapGoods, our business transactions and customer interactions became smoother and effective. It helps us keep organized and communicated at all stages of the rental process preventing rental problems or delivery issues. Also, the app's look and functionality make our company appear more professional and approachable. Our customers love using the app and are more responsive than ever. Pros TapGoods interface is user-friendly and intuitive, making it easy for our customers to sign documents and approve quotes in no time. Now we are closing more sales and have fewer issues during the rental process. Also, we like the fact that Tapgoods offers all in one business solution for rental companies; It's always listening to us and is open to suggestings to keep improving the app. Its support team provides immediate responses and solutions. It's awesome! Cons Since TapGoods keeps improving its app constantly, sometimes a few app errors will pop up, but nothing out of the ordinary. Its support team will resolve any issues quickly. Review Source Response from TapGoods May 24, 2020 Easier for customers and more $$$ for you... this is EXACTLY why TapGoods is here. And, I know you've seen huge progress on improving the system over the past year. Thanks for being part of the TapGoods family, Sonia! LM Lyndon M. Owner Machinery Used the software for: 6-12 months ### "Great Software For Equipment Rental Industry" July 1, 2020 5.0 Pros The order processing and payment / signature receipt process is very streamlined. Also the scheduling and dashboards are very informative and easy to use. It works great on any desktop or mobile device as well. It also has good flexibility for making up orders. The company is great to work with - their support is excellent and they listen well to improvement requests. Cons The only downside is the reporting is a bit limited. I use Quickbooks desktop and I need to pull a lot of info manually to enter into quickbooks, because the reports can't export it all. However, I know they are working at this and I think it will come with time. They are constantly improving it and have made it feature rich. Review Source Response from TapGoods July 2, 2020 Appreciate your comments! Thx! We'll keep adding functionality that makes life easier for you! AC Ashley C. General Manager Hospitality Used the software for: Less than 6 months ### "A+ Customer Service " April 13, 2020 4.0 Pros Extremely user friendly and their support staff goes above and beyond! This system is very easy to navigate and will make training new team members much easier in the future. I love that we are able to track our inventory with ease, report damages, and keep our team in the know about the status of each piece of equipment we have. Their customer service team is first class and has been phenomenal to work with through out this process! Cons So far we have thoroughly enjoyed our new software! Review Source Response from TapGoods May 24, 2020 Thanks for your kind words, Ashley! We're enjoying working with you and your colleagues! MLK Mary Louise K. Director of National Events Events Services Used the software for: Less than 6 months ### "We love TapGoods!" March 20, 2020 5.0 Pros This software has definitely helped us streamlined our processes as we grow as a company. It is very user-friendly and they really kept the rental industry in mind while building this. Our onboarding specialist is amazing and she has done an awesome job with helping us get everything up and running. Cons There are some features we felt were missing or could help streamline our processes more but TapGoods is great about listening to those concerns and working with you to find a solution or adding it to their list of features to add. Review Source Response from TapGoods May 24, 2020 Streamlining your business and smooth onboarding... thanks so much, ML! We also appreciate the input on features that would help more. Glad we've now launched several with more on the way! AA Alexandra A. Event's Manager Events Services Used the software for: Less than 6 months ### "Best Software we could have =) " December 28, 2018 5.0 From the beginning, our experience has been very positive and rewarding. Our clients are very pleased with the system which provides a positive image to our company as well. Pros We love how easy it is to use and how thoughtful it is as well. From the beginning to the end of each rental, it works with us and the client as an assistant adding information about each customer and their needs while making it easy for the customer and the company through the whole process. The automatic emails are fantastic! When needed, the support team is very responsive as well. Cons The fact that it cannot be accessed without internet access is the only drawback. Review Source Response from TapGoods May 25, 2020 We love that idea of TapGoods as an assistant that makes running the business easier for you. Go, Alexandra and Fenice Events! TS Teddy S. Project Manager Hospitality Used the software for: Less than 6 months ### "User friendly and easy to learn!" March 26, 2020 5.0 Pros The transition from our old software has been seamless. TapGoods is easy to learn and implement. As a new user, it has already made our lives much easier. Excellent system for tracking inventory. Cons So far I have no complaints with this software and look forward to learning more of its capabilities! Review Source Response from TapGoods May 24, 2020 So happy to hear that TapGoods is making life easier for you, Teddy! You're making our lives better at TapGoods, too! JB Jenna B. Rental Coordinator Consumer Goods Used the software for: 2+ years ### "People First Software" February 24, 2026 5.0 I've seen our company move from paper and clipboards to TapGoods. It's been awesome to see both companies grow and work together to make a platform for the niche rental industry. Again, I just love working with the people at TapGoods. They are always friendly, knowledgeable, and I can tell they really care about their product, and helping it work as best as it can for us as a company. Pros Easy to use. Very helpful and quick support. Working with our TapGoods rep (shout out \[sensitive content hidden\]) has been especially awesome. Love working with real people in a highly technical field. Cons The UX/UI could use some improvements. For example - Our customer's are often confused by how to confirm their orders. When they are sent a quote I describe exactly this: "click the long red rectangle that says sign agreement and pay online." Instead of click the button. Giving us the ability to customize some things would be super helpful as well. For example if we could customize where our delivery/pickup or customer-pick-up/returns windows go on new quote/order summaries etc. emails, so that it's very prevalent on the page, that would be extremely helpful. Some UX tools to make the flow and function a little more user friendly from both the business and customer side would be very appreciated. Review Source Response from TapGoods March 10, 2026 We’re really glad to hear that TapGoods has been easy to use and that our support team has been helpful and responsive. It means a lot to us that you enjoy working with the team—we care deeply about both the product and the people who rely on it every day. We also truly appreciate the specific feedback on UX and customization. Insights like yours help us understand where the experience can be clearer for both rental businesses and their customers. It’s especially rewarding to hear that you’ve seen your company transition from paper and clipboards to a fully digital workflow with TapGoods. Growing alongside our customers and continuing to improve the platform for the rental industry is what motivates us. Thanks again for being part of the TapGoods community and for taking the time to share such helpful feedback! QS Quentin S. Operations Manager Events Services Used the software for: 2+ years ### "Worth it!!" February 25, 2026 5.0 The customer support has been great for us, they're very communicative and quick in trying to close help tickets. The features throughout cover about everything you'd need for a rental software. Overall it's a solid platform to manage our inventory and rental orders. Pros I like the routing feature and love the profitability report feature. Customer support is fantastic if you use it! Sending in help tickets gets a pretty quick response time. Cons Purchase inventory cannot track. It will be 8 years this year of our staff having to get an updated count on our purchase inventory, at least once per week, sometimes multiple times a week. Big waste of time and money for us. Review Source Response from TapGoods March 10, 2026 We’re glad to hear the routing tools and profitability reports have been valuable for your team, and that our support team has been responsive when you’ve needed help. Quick communication and closing tickets efficiently is something we take seriously. We also appreciate you calling out the challenge around tracking purchase inventory. Feedback like this is important for our product team as we continue improving inventory management across different item types. Thanks again for your honest feedback and for continuing to use TapGoods to manage your rental orders and inventory. QS Quentin S. Office Coordinator - Facilities Manager Events Services Used the software for: 6-12 months ### "First year user" February 20, 2026 5.0 At the time of writing, I was introduced to TapGoods \*exactly\* 1 year ago today, and in that time I've seen it grow and evolve and I'm very glad to have it in my repertoire of toolkits. From usage in the field with managing inventory, to organizing rentals with clients in the office. Pros The very first thing that comes to mind is the incredible flexibility and transparency from the development team. We are able to suggest changes, feature requests, and report bugs super easily and know that we'll see implementation of those features ASAP. Cons Unfortunately, it's currently not very mobile friendly, and requires the use of a web browser instead of a dedicated application. This also means that being signed in on multiple devices is impossible. e.g. Being logged into an order on desktop PC, then walking away and checking on an order in the warehouse on mobile, only to lose all the progress you were working on at the desktop. Review Source Response from TapGoods February 25, 2026 Loved reading your review — especially the part about feedback turning into real updates. That’s how this should work. You see something that would make your day easier, you say it, and it doesn’t disappear into a black hole. Thank you for the feedback on mobile and multi-device logins. Our goal is to continuously improve. and make renting easy. We appreciate you helping us achieve that! BP Beth P. Boss Events Services Used the software for: 2+ years ### "WE LOVE OUR DEV TEAM!" February 20, 2026 5.0 Overall we have had a good experience with TG. The past year has been significantly better as far as bugs within the software making us that much more excited! Pros I love the customization and customer support of TapGoods! They continuously have released updated features that our very thoughtful for the industry. They are so easy to work with! Cons I would say that it can be frustrating that purchases are hard to track. We are a rental company that has merch to sell, but we cannot track it in TG. Review Source Response from TapGoods February 25, 2026 Thank you for your review! Customization matters in rentals because no two businesses run the same. Glad it’s fitting the way you operate — not the other way around. And thank you for calling out support. Rental days are busy enough. When something breaks or feels off, you don’t need a ticket number — you need it handled. That’s the standard. I've captured your feedback on purchases. We appreciate you helping us continuously improve! TV Tripp V. Safety and Wellness Coordinator Events Services Used the software for: 1-2 years ### "The good that taps." January 28, 2026 5.0 Very excellent system and staff. \[sensitive content hidden\] couldn’t have done a better job of assisting us, and answering any question we had. Pros Ease of use and optimization for crew in the field, as well as sales team. \[sensitive content hidden\] was very helpful. Cons Nothing. \[sensitive content hidden\] helped us with any and every problem we ran into. . Review Source Response from TapGoods February 9, 2026 Thank you so much for the 5-star review! We’re so happy to hear TapGoods has been easy to use for both your field crew and sales team—that’s exactly what we aim for. We also truly appreciate your kind words about our support team. It means a lot to know we were able to help you through every question and challenge along the way. Thanks again for choosing TapGoods—we’re grateful to be part of your operation and look forward to continuing to support your success! 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