# Page 2 | Aura Salonware Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Aura Salonware the right Salon solution for you? Explore 83 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/181855/SalonOS/reviews --- Aura Salonware 4.6 (83) [View alternatives](https://www.capterra.com/p/181855/SalonOS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Aura Salonware ## Showing most helpful reviews Showing 26-50 of 83 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RT Rebekah T. Hair Stylist Cosmetics Used the software for: 1-2 years ### "Not Just A Scheduling System, Wrap Around Business Tools For Success" September 11, 2025 5.0 I've been using Aura Salonware for over a year now and I am very happy with the system. Integrating Fullsteam payments helps streamline my financial record keeping and the data driven marketing options are genius. In my experience the customer service was wonderful and very patient in helping onboard me onto the software to help set my business up for success. Pros Aura has fantastic and responsive customer service and wrap around business management tools, from reports to payment processing and marketing features, etc. Cons The Help Center videos could be a but more intuitive and comprehensive from a search perspective, I couldn't always find the answers to needed questions, but customer support has been very responsive. Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Aura Salonware It was highly recommended by Destroy the Hairdresser and seemed like and innovative product I could grow with. Switched from [Rosy](https://www.capterra.com/p/68391/Rosy-Salon-and-Spa/) I wanted something that could balance multiple stylist schedules well and competitive payment processing rates. Review Source TW Tiffany W. Owner Hospitality Used the software for: 1-2 years ### "Thabk goodness for Jen DeVries in support!" August 19, 2025 5.0 I'm pleased we made the switch in 2020 and love the constant updates/upgrades. The online booking feature is a big hit for us. Pros Our representative \[sensitive content hidden\] is always a hug helping hand! She's available to help us with any technical problems, hiccups, and overall understanding of how to use Aura to it's best. Everyone we have ever dealt with has been ready to help us understand better in any way they can. So thankful for the team! I love the Sent feature to allow us to communicate via text with clients as most of them prefer this method. Cons I wish there were features for example for price increases to do an overall increase or for pricing entry for product to have the ability to conquer more at once aside from pine to line entry. Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/) Reason for choosing Aura Salonware Customer support while we checked our a trial and walk through and knowing it was nade for salon by salons. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) We wanted a product specifically for salon use. Review Source PW Priya W. Manager Hospitality Used the software for: 2+ years ### "Capello Salon & Spa" August 6, 2025 5.0 Aura Salonware is very easy to use and very easy to learn for newcomers. Their training videos are uber helpful, as well as the rest of the tools they have built it. They seem to have thought of almost everything that a salon would want to put into their software, which makes it that much better and efficient. I would recommend this to any stylist or salon looking to switch things up and make their lives a little easier! Pros Aura Salonware has wonderful customer service. I can count on them any time during our workday to assist with any issues we may be having, big or small. When we originally made the switch to Aura from our previous computer system, they made our transition quite seamless and were very efficient in the process. I love how user friendly the software is and how accommodating they are with changes. Cons Nothing! Any issue we’ve ever had with Aura has been resolved relatively quickly with help from their great customer support team. Switched from [Shortcuts](https://www.capterra.com/p/13284/Shortcuts-Software/) Aura was recommended to us by a trusted representative from a product company. Review Source LT Lauralee T. Hair stylist Arts and Crafts Used the software for: 1-2 years ### "Salon Norrell aura review " July 31, 2025 5.0 10/10 Overall, my experience with Aura has been great—it’s reliable, efficient, and helps keep the salon running smoothly every day. It’s made client booking, service tracking, and communication feel streamlined and stress-free. Pros Makes scheduling clients much easier and organized. What I like most about Aura is how user-friendly and visually organized it is—it makes scheduling so smooth, efficient, and easy to adjust on the fly, even during a busy salon day. Cons Nothing, amazing software. If I had to choose something, I’d say there’s always room for small improvements—but overall, no complaints at all. The system runs smoothly and gets the job done without causing any issues or confusion. Review Source Megan R. Salon Owner Retail Used the software for: 2+ years ### "Aura Review" August 21, 2025 4.0 Overall my experience has been pretty good. I have seen Aura grow since we have been with them in 2021. Pros The software itself is pretty easy to use. I like that they are integrated with Aveda and help us to track benchmarks we use right at our fingertips. Cons Customer support and the marketing capabilities. The support is not quick. If you are in a bind during a work day it isn't always easy to get help. The email and text capabilities could be more with the times. Switched from [SalonBiz](https://www.capterra.com/p/9175/SalonBiz/) At the time Aura was more with the times. Review Source MC Meaghan C. owner Cosmetics Used the software for: 2+ years ### "Love Aura!" July 28, 2025 5.0 It has been a great supportive experience. I think the software has evolved in amazing ways over the past few years. Having the AuraPay option has been a GREAT addition for our small business. I truly feel like our business is growing alongside of and because of Aura! Pros Aura's customer service has been incredible since the beginning. Having someone to answer questions and assist me on utilizing the software makes it so much more valuable. Cons I don't dislike the software at all. I think the only thing that is complicated is that in the email function. If they unsubscirbe from a marketing email, they also unsubscribe from confirmation emails. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Aura Salonware The customer service was the best of all the software we tried out. Switched from [Boulevard](https://www.capterra.com/p/162738/Boulevard/) We wanted a program that felt like we could change with and for us Review Source Response from Aura Salonware July 29, 2025 Thank you for your review Meghan! We appreciate the feedback, and will look into the unsubscribe options. We look forward to supporting your business and growing along side you for years to come! JC Judy C. Owner Performing Arts Used the software for: 2+ years ### "Best software I have used. Synergy" July 30, 2025 5.0 It's been great. The staff at Aura is wonderful \[sensitive content hidden\] is alway's very helpful. managing clients is so easy. Pros Very easy to use is a great price. Love being able to text client about there appointments and making changes. Cons Sometime it's hard to find what you are looking for. But staff is very helpful and reliable. Wish they could update the videos in help section. Alternatives considered [Mangomint](https://www.capterra.com/p/187593/Mangomint/) Reason for choosing Aura Salonware It was referred by another Salon and then after talking to someone at Aura. Switched from [SalonBiz](https://www.capterra.com/p/9175/SalonBiz/) They were so out dated. very hard to use Review Source SS Sandi S. Owner Retail Used the software for: 2+ years ### "Happy salon owner" July 30, 2025 5.0 Great experience overall Working with the onboarding team was easy and they explained everything step by step. I work with \[sensitive content hidden\] for my training and he has continued to be available whenever I need him Pros Aura is very easy to use and navigate. Customer support is quick to respond and helpful. New team members can learn the system quickly. Cons It would be great if Aura interfaced with Aveda. While I like the addition of features it would be nice if some were included in the base price it is getting a bit expensive monthly Alternatives considered [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) Reason for choosing Aura Salonware I met with the sales rep at seriousbusiness and I she was great at demoing the product Switched from [SalonBiz](https://www.capterra.com/p/9175/SalonBiz/) wanted a change and Aura had features I liked Review Source VR Verified Reviewer Hairstylist Cosmetics Used the software for: 1-2 years ### "Simple and effective!" October 5, 2025 4.0 I really like this salon software overall it’s clean, easy to navigate, and makes managing appointments so much more organized. It definitely helps the salon run more efficiently and professionally. The only thing I wish it had is a feature that automatically notifies stylists when there are changes to their schedules or books. Sometimes appointments are moved or updated, and it would be super helpful for everyone to get an instant alert. Otherwise, it’s a great system! Pros I like how the software is set up modern, simple, and easy to get the hang of! The client booking system is smooth, and I love how it keeps track of formulas, notes, and purchase history all in one place. Cons I wish when new appointments were added to a hairstylists book that a notification would be sent to their phone. There have been times where walk ins are added last minute and it would be nice to be notified. Otherwise stylist are constantly having to check the site and worry is about potentially being unaware of having a client if it is added last minute Review Source CR Corrie R. Director of operations Consumer Services Used the software for: 1-2 years ### "Amazing support and growing technology! " July 29, 2025 5.0 Working with the Aura team was the selling and staying point- their support is amazing and unmatched! Pros Aura is complex in its abilities but easy for a team to use! Comprehensive, useful and efficient! Great reporting, access for service providers and consistent willingness to enhance with new technology! Cons There are some issues with marketing that could enhance the features. Marketing should consider full client list versus lists by location- for those utilizing it at a multi location level. Alternatives considered [ZENOTI](https://www.capterra.com/p/131057/ZENOTI/) Reason for choosing Aura Salonware Support Ability to create associate booking Switched from [Inspire](https://www.capterra.com/p/195805/STX-Software/) Lack of technology. Lack of support. Lack of integrations between locations. Review Source AH Amber H. Area Manager Retail Used the software for: 1-2 years ### "Awesome Software " July 30, 2025 4.0 Aura is a sleek, forward-thinking platform with great potential but still needs polish, but we undertand they are constatntly updating Pros user-friendly interface and how intuitive it felt compared to older salon systems. The online booking and automated confirmations saved our front desk a lot of time, and the reporting features gave great visibility into staff performance and client trends. Cons What I liked least was the lack of customization options for services like colors It felt very “one size fits all,” which didn’t work well for a multi-location setup like ours. Alternatives considered [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) Reason for choosing Aura Salonware more what we were looking for similar to salon biz so not huge transition Switched from [SalonBiz](https://www.capterra.com/p/9175/SalonBiz/) expensive and not as custimizable as we wanted Review Source JP Julia P. Stylist Cosmetics Used the software for: 2+ years ### "From a Stylist point of view " August 23, 2025 5.0 Overall very happy with the software, and would recommend it to other salon professionals. very easy to use. Pros As a stylist I love that I can book my own appointments on my phone in out out of the salon, and I can run my own reports to make sure I'm hitting my numbers / goals. Cons Sometimes its runs slow and takes a few minuets to check clients in or out. I wish when you left notes in clients files they would pop up asap when they call to move their appointment or to book an appointment . Switched from [SalonBiz](https://www.capterra.com/p/9175/SalonBiz/) not intuitive and didn't have the options to run as many reports for tracking numbers, and I dont think we could book appointments on our phones or put in formulas Review Source Cat D. Guest Care Consumer Services Used the software for: 2+ years ### "Love Aura! " July 31, 2025 5.0 Incredible! \[sensitive content hidden\] is amazing, and other than a few small issues, it is very easy to use and understand. Pros Easy to use, format is very readable, \[sensitive content hidden\] from support is incredible and so helpful with everything we needed. It is very easy to access client info when needed Cons Sometimes got glitchy, would not connect to our server. Other times can charge extra or multiple times. Review Source MS Manager S. Salon Manager Retail Used the software for: 6-12 months ### "New Users to Aura" August 6, 2025 4.0 After 12 months of using, really like most things. We learn something new, every day. Love texting Pros intuitive and easy to learn, multiple ways to do one type of task. This is useful different learner types. Cons Unable to edit a transaction once it has been processed -- might need to edit a service type and/or add on a service Switched from [SalonBiz](https://www.capterra.com/p/9175/SalonBiz/) We were unhappy with the product. NO Customer Support. It was constantly "updating" aka NOT working. Pulling info for reports -- had to pull multiple reports to get information Review Source SFH S. Franky H. Salon Owner, Bleach Specialst, Hairstylist Mentor Consumer Services Used the software for: 2+ years ### "Zero Stars." July 8, 2025 1.0 Thumbs down. Being locked in by a year contract should have been the first red flag. The second giant red flag was when leaving Aura Salonware to move our data to a new provider - they wanted $750 for us to get OUR OWN data (client notes, formulas, appointment history and sales). Pros Smart Booking is the only great feature that Aura Salonware has. It's honestly a feature that every single salon software should come standard with. Cons It broke our confidence and trust multiple times. We faced daily errors and booking issues from clients. The software was unintuitive, causing headaches for both staff and customers. These glitches led to thousands of dollars in lost revenue. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) I thought Aura Salonware would be better than Vagaro. I was wrong. Review Source AC Addie C. Front Desk Receptionist Cosmetics Used the software for: 2+ years ### "Great Software- Very Straightforward " August 11, 2025 5.0 Aura has been great, I have been working with it for about 2 and a half years and have had very minimal issues. Pros Aura is very easy to use and straightforward. The process of training employees is very fast since the software has so many different ways to achieve the same outcomes. Cons Certain glitches in the calendars make it difficult to access things easily and haven’t yet been fixed. (When you go to book an appointment, the calendar that shows in the sidebar doesn’t always respond to selecting certain things and you have to restart the process. Review Source MB Michelle B. Hair designer Health, Wellness and Fitness Used the software for: 2+ years ### "Amazing service and program since the beginning " July 28, 2025 5.0 The experience with aura has been fantastic we have been with them since the beginning and all the kinks have been weaved out over the last 5 years making it a great experience their help line is quick as well Pros I love the simplicity about the program, everything is layed out so neatly and extremely easy to navigate Cons There is nothing I don't like about the program it has everything I need, only at the beginning they never had drag and drop and now they do lol! Review Source Response from Aura Salonware July 29, 2025 Michelle, thank you so much for putting your trust in Aura as your software partner. We look forward to growing in the future with you! jS jessica S. owner Health, Wellness and Fitness Used the software for: 2+ years ### "owner Salon Red" August 12, 2025 4.0 i have been using Aura for years now and think it is the best software I have used this far. I like that they have interaction with the clients and keep updating the system as needed. i have joined calls and online classes that have been fun and community connecting. Pros that it is user friendly, and you can book online, staff can see there schedules, it is easy to see you daily numbers at a glance. Cons that i feel like there are some holes in the analytics. i would love to be able to see online booking numbers for each staff member Switched from [SalonBiz](https://www.capterra.com/p/9175/SalonBiz/) they were out dated at the time and not a good support system behind the scenes Review Source LF Leah F. Salon Manager Cosmetics Used the software for: 2+ years ### "Leah's Aura Review" July 30, 2025 5.0 Overall, I do like using Aura and whenever I show our software to a new hire, they are so impressed with how paperless and tech-friendly everything is, especially the fact that we are able to text not only our stylists for a digital check in, but we can two-way-text with guests which is super helpful Pros Very tech-forward which makes accessing formulas and notes very easy, as well as the user interface being pretty easy to navigate. scheduling is super easy to do as well as managing/moving appointments Cons sometimes there are network connection issues (not wifi, but aura related) which makes the checkout process pretty long, but most of the time that issue is resolved quickly Switched from [Millenium](https://www.capterra.com/p/36629/Millenium/) millennium was discontinued - this was our choice after experimenting with Meevo Review Source EC Elizabeth C. Salon Consumer Services Used the software for: 2+ years ### "Big Salon booking at half the price!" August 10, 2025 5.0 Amazing, so glad I switched from Salon Biz. Everyone is so helpful and my clients love the reminders and that they can book online! Pros The appointment management, client management and online booking are the best! It makes it so easy to book and doesn't cost an arm and a leg! Any time I ever needed phone support on how to do something, I was able to talk to someone right away! Thanks so much! Cons That I can't see everything on my phone that I can on my computer. Especially the register so when my girls need help I have to try and get my laptop out. Switched from [Salon Booking System](https://www.capterra.com/p/166320/Salon-Booking-System/) It was too complicated and never let me change an error, even though I was the administrator. Review Source PF Paige F. Salon Manager Cosmetics Used the software for: 2+ years ### "Chez Ann Salon Review" July 29, 2025 5.0 We really enjoy working with Aura. We are a high volume salon and it is very user friendly on the back end and client end Pros Ease of use for salon and clients. User friendly for our front desk staff and for our clients. The express pay feature is super helpful as well Cons Sometimes it is slow and does not work well with the terminal to process transactions. We are in the process of switching to Aura ay which will be nice Switched from [Salon / Spa Account Manager](https://www.capterra.com/p/9199/Salon-Spa-Account-Manager/) Needed a new software that had new features and could handle our high volume Review Source Desney C. stylist Cosmetics Used the software for: 1-2 years ### "really easy to use!!" August 14, 2025 5.0 it’s great from a stylists and clients perspective! have had experiences with other salon software and this has been the easiest. Pros easy to use and navigate from the providers side as well as the clients to online book! also easy to login too and access from anywhere! Cons i dislike that it can be hard to search for clients. the search engine for it isn’t the greatest and doesn’t list every single client. Review Source WF Wendy F. Front Desk Manager Consumer Services Used the software for: 1-2 years ### "My Aura Review as Lead Receptionist " July 30, 2025 5.0 I'd say it has been overall positive. I was able to learn all the shortcuts quickly which made it very easy to use. It was very easy as well to train new hires on they learned it quickly as well. Pros This software is very easy to use and I learned my way around it very quickly! I like all the shortcuts it has. Cons Some bugs at the beginning of using but have since been fixed. Something I wish it would fix would be having the card on file transfer over to different location and I wish it would have an app instead of just a website. Switched from [SalonBiz](https://www.capterra.com/p/9175/SalonBiz/) More value using aura system the other was too expensive and not many features that made. Review Source KP Kelsey P. Cosmetologist Cosmetics Used the software for: 2+ years ### "Easy to use Aura" August 20, 2025 5.0 It’s been really easy to use and I appreciate the simplicity, from booking to searching for clientele and viewing total sales and etc. Pros It’s easy to use, appointment management is great, it’s nice to see my total in the morning for EOD. Cons I don’t have any complaints, it was extremely easy to use and everything was very simple and manageable. Switched from [SalonBiz](https://www.capterra.com/p/9175/SalonBiz/) I’m not really sure why ownership swapped. Review Source AC Aja C. Owner Retail Used the software for: 2+ years ### "Aura Salonware is the only system I’ll use!!!" July 28, 2025 5.0 The team is always reachable, they take your suggestions and run with them and overall it’s simply a great company to work with. Pros Aura is the best software system I’ve ever used. I’ve been using them for 3.5 years now and I couldn’t imagine using another company. Their platform is easy to use, makes a seamless cash out, quick reporting, and easy online booking for clients. Cons The only con is that to track prebookings you need to hit the prebook button so it’s a harder stat to track. Review Source Response from Aura Salonware July 29, 2025 Aja, thank you so much for your review! We appreciate your feedback and look forward to running with new ideas you bring! Similar Products Featured