# Page 3 | Aura Salonware Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Aura Salonware the right Salon solution for you? Explore 83 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/181855/SalonOS/reviews --- Aura Salonware 4.6 (83) [View alternatives](https://www.capterra.com/p/181855/SalonOS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Aura Salonware ## Showing most helpful reviews Showing 51-75 of 83 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AT Adeline T. Cosmetologist Health, Wellness and Fitness Used the software for: 6-12 months ### "Addie Mae's Review" August 23, 2025 5.0 Our experience with Aura has been amazing. It has been the best system that we have used and clients have loved the simplicity of it Pros If I have a question or issue it is handled the same day. Love the automatic text messages that clients receive. Very easy for clients to understand and use. Definitely worth the money for everything that you receive with Aura. By far the best booking system that I have used. Cons There really isn't anything that we don't like. Sometimes there is small hiccups but like I said it is normally resolved the same day. Review Source LM Lexi M. Esthetician Cosmetics Used the software for: 1-2 years ### "Aura Salonware is Amazing! " July 29, 2025 5.0 Overall, our experience has been wonderful! It’s simple and convenient to use. It’s easy to train new employees on. 10/10 experience! Pros It is convenient to use! I love the features that it has to make booking clients smooth and easy. I also love the client log which makes it simple to keep track of client information. Cons I wish the internal side was a little bit easier to work. We have some issues with membership / subscriptions expiring and not being notified. We wish this would be fixed. Review Source Response from Aura Salonware July 30, 2025 Hi Lexi, thanks so much for your review and feedback. We have some updates happening with Memberships soon, stay tuned! RS Ray S. Hairstylist Health, Wellness and Fitness Used the software for: 2+ years ### "Easy as pie! " August 13, 2025 5.0 Very easy to use! I can very easily book appointments on my phone and move things around if I need to! Pros It’s easy to learn to use and easy for day to day!! I tend to add on services quite a bit and it’s never a struggle to do it! Cons Not anything crazy! I feel like I never have an issue! Any time we did have an issue the customer service team is amazing! Review Source VP Valerie P. Manager Consumer Services Used the software for: Less than 6 months ### "Aura review" July 29, 2025 4.0 overall I'd give it 8/10. I have had a few issues but with help from our managers I have learned how to run the system successfully. Pros I like how user friendly Aura has been. And the customer service is very helpful! I like how they have added receipts to aura pay as well Cons The help desk is only open for phone calls Monday -Friday. and Aura has gone down for 10 + minutes at a time. Switched from [Rosy](https://www.capterra.com/p/68391/Rosy-Salon-and-Spa/) Rosy price was raising and Aura was an option for us to switch Review Source VR Verified Reviewer service providers Consumer Services Used the software for: 1-2 years ### "Manager leaving review " August 6, 2025 4.0 mostly very happy. Slower response times these days. Love the team. Occasionally glitches in strange ways with payments. Pros intuitive, easy to use great color scheme. Great team. I like that I can log in at home. Easy to train stylists on. Cons Limited function for retention reporting, seems a little outdated in terms of response and AI. Clunky around client profiles. You have to go to 2 options Review Source PL Petra L. Guest Care Cosmetics Used the software for: 2+ years ### "Hair Salon Aura" August 6, 2025 5.0 Overall I would say it’s positive, while there are occasional issues I am used to how the system works. Pros The customer support is always helpful and responds in a relatively quick manner making it easier to deal with issues. Cons Occasionally there are crashes to the system that coupled with our sometimes lagging wifi lead to issues when checking out guests. Review Source MG Marley G. Guest Care Retail Used the software for: 1-2 years ### "So far so great" July 30, 2025 4.0 overall, it has been a great and flexible system for our salon! we have used a different software system prior to my employment at sage salon and the difference in the way employees talk about this system and the old one is night and day! Pros the software is very flexible and the costumer service is attentive. Adding the new online booking that syncs with our salon website has been a great way to bring new clients to our new talents on their own accord. Cons there are occasions where we run into problems with phone numbers not "syncing" where some of clients end up not receiving text which becomes difficult at times. Review Source JD Jacob D. Front Desk Cosmetics Used the software for: 1-2 years ### "Very user friendly, would recommend for any Salon." July 31, 2025 5.0 My experience has been pleasant, unlike other salonwares I've used in the past. Overall I am glad that we use Aura over others. Pros I love that it's very easy to navigate, looks great on the eyes and that it makes my job as front desk easy. Cons I feel like it could be smoother, I sometimes get frustrated changing appointments around because once I change the client's name or service, everything instantly resets, I have to choose a time again, small changes of life I think could be implemented. Review Source nS nevaeh S. salon coordinator Apparel & Fashion Used the software for: 1-2 years ### "aura review: worth it or not" August 10, 2025 5.0 i would describe my overall experience as pretty well. something’s like the bugs can be annoying but overall i enjoy it. Pros how easy it is to use. it’s very user friendly and you can handle everything you need to do all on the website. Cons i would say that sometimes it had bugs and you need to call customer support to help out with it. can be difficult. Review Source NM Nayeli M. Hairstylist Cosmetics Used the software for: 1-2 years ### "Aura review" August 6, 2025 5.0 It’s good overall and user friendly I can book appointments usually with ease and can use the search tool Pros I like that Aura gives you the option to book and edit your appointments from home and the dashboard tool is amazing Cons It is sometimes hard to navigate and I find it difficult to add devices and edit an existing ticket. Review Source ML Mackenzie L. Hair stylist Cosmetics Used the software for: Less than 6 months ### "Powerful Salon Software with Room for Improvement" August 6, 2025 5.0 My overall experience with Aura Salonware was mixed but leaned positive. The platform offers a lot of powerful features specifically tailored for salon and spa management, such as online booking, employee scheduling, inventory tracking, and client communication tools. Pros I love how consistent it is and it doesn’t take long for it to work. Aura Salonware is also very reliable. Cons One of the main drawbacks of Aura Salonware is its steep learning curve for new users. While it offers a wide range of features, the interface can feel overwhelming and unintuitive at first, especially for salon staff who may not be tech-savvy. Review Source MB Makenzie B. Hairstylist Cosmetics Used the software for: 6-12 months ### "Good scheduling software with minor issues " August 13, 2025 3.0 Aura is a nice software that allows stylists and clients to book easy and quick. It is nice to receive a text message for when clients arrive so you are aware. Pros The scheduling is easy to understand based on the layout and it is simple to add clients to the schedules. Cons Some problems with clocking in where the button has been gone so haven’t been able to. Some days the button will be there and others it won’t. Review Source LC Lana C. Assistant,Guest Care Retail Used the software for: 1-2 years ### "Overall it's great! " July 30, 2025 4.0 Overall my experience with aura is positive. I don't have many issues, and the ones that I do we work around them. Pros Aura has a simple layout, making it easy to use and understand each area. Overall very easy to learn. Cons I don't like that some of our guest aren't able to get our text messages, which makes communication with them a little difficult. Review Source BH Beth H. Stylist Cosmetics Used the software for: Less than 6 months ### "Easy peezy " August 20, 2025 5.0 I work in a salon so it is very helpful to use. I have never used it before coming into this salon but it was so easy to learn and I caught on real quick ! Pros It’s very easy to use and it looks very professional. I love how organized everything looks !!!!!!!! Cons I have never used this software before and when I came to the salon I started using it and it was really easy to use. There is nothing I don’t like about it ! Review Source TV Thomas V. Team Grandpa Consumer Services Used the software for: Less than 6 months ### "Good enough" August 4, 2025 3.0 Adequate but not better than other salon softwares I've used. Annoying in this survey when you require more words than are necessary Pros Visual experience when clients book online. Nothing else is special but your system requires more comments Cons lack of intuitive commands. Icons used when words would be much better. Changing tickets that are open makes funky things happen to the schedule. Not helpful or useful Review Source VR Verified Reviewer Guest Care Associate Cosmetics Used the software for: Less than 6 months ### "aura review" August 29, 2025 3.0 I don't have any problems with aura. it is overall easy to use and it keeps things relatively organized. Pros I like how it looks aesthetically because it makes it easy to differentiate between appointments and there status. Cons i dont like that there is no feature that allow me to bypass adding a client if it is a walk in that is just buying product. Review Source KW Keith W. owner Consumer Services Used the software for: 6-12 months ### "Unique issues with Credit Card Processing and brutal cancellation fees" September 29, 2023 3.0 We had to stop using it and switch after 3 months because the Credit Card processing terminals would not work consistently and became a huge headache. We opted for the wireless terminals that allow mobile checkout, but they consistently dropped connection through the day resulting in interrupted processed, and the software locking up, then double and triple charges because it was not possible to tell if the charge had gone through. We have gigabit internet, blazing fast wireless and none of our other devices every drop connection. When we tried to get support from Aura tech support, we only got a response that this hadn't happened to them before. Another issue with Aura is that there are two processing companies and portals to deal with. One for card present and one for card not present. It's a bit of a pain. The onboard process was good and the people we dealt with are nice, but the act that they didn't help us with our issue meant we had to change software quick, we had a non-stop stream of clients calling us telling us they had been charged multiple times, which resulted in lots of apologies and lots of time going into the portals doing refunds. When we cancelled we had to pay a $1,000 cancellation fee, two months worth of payments $900 (for a required 60 day cancellation notice) and then a $495 charge from one of the processors because , surprise, we were on a 3 year contract. I'm sure that was buried somewhere in the fine print of the processors paperwork. Pros The online booking is better than most and allows stylists bios and images for clients. Cons Check-out and appointment scheduling is a bit cumbersome and takes too many clicks, slowing down the process. For us, credit card processing was a nightmare and more expensive than our current option. If you opt for Aura we would recommend not opting for the wireless hand-held processing terminals they offer. We were charged large cancellation fees in spite of the fact that the built-in processing did not work consistently for us. Switched from [Boulevard](https://www.capterra.com/p/162738/Boulevard/) Also quite cumbersome to check out and schedule. Other less than efficient features as well. Review Source EG Elizabeth G. Owner Cosmetics Used the software for: Less than 6 months ### "We love it!" October 22, 2020 5.0 We have been Aura users for a few months now. The features on this system are things that our team has been trying to get into for years. Everyone on the team is super helpful. We are able to do so many things we couldn't before. It is clearly created by salon industry people, as they have skipped a lot of the fluff we had in different systems, while creating value and features where it counts. Pros 1\. We could never utilize online booking because we have different guests book for different amounts of time, but with Aura we are able to adjust each guest individually so all guests have the ability to book their appointments online without screwing up our stylists' schedules. 2. Stylists are able to see all of their numbers on their dashboard from their phones. Previously stylists had to look up reports to view these numbers, and they weren't easy to read, so I was pulling their reports for them. Now they can see their sales, retail percentages, add ons, and several other items quickly on their app dashboard. They are super user friendly. 3. As an owner, I absolutely love their payroll report - I'm now able to do payroll in 30 mins when it previously took me 2 hours. They calculate everything for you - including sliding scales, and are able to adjust per stylist for different levels, etc. It's fantastic. Cons 1\. Although customer service is very quick to answer, they do not have 24/7 customer service to call for immediate needs. 2. Learning curve of getting all our clients onto the app. 3. Although they show how to do everything in training, there is not a demo site or login to practice on while training staff. Reason for choosing Aura Salonware They seemed to have all the features we had been wanting/needing, while being incredibly user friendly. They also were super responsive to our needs from the beginning, including the beginning our search for new software. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) We were experiencing a lot of glitches, as well as being unable to customize aspects of our clients' profiles in order to bring us up to date with options such as online booking. Although online booking is a main component of Mindbody, we were unable to use it due to the inability to adjust guests personally, so we could never roll out online booking before. Review Source TH Tiffiny H. OWNER Consumer Services Used the software for: 6-12 months ### "Aura Support" February 22, 2022 5.0 Since bringing on Aura we have worked with a number of people- They have a great Customer Service repin \[SENSITIVE CONTENT\] currently! Having a key person to go to when changing software programs is essential to the success. Pros Ease of use for the client- the customer facing aspect of the system is great Cons Having to go to their team for things such as mass pricing updates-wish we could do it Alternatives considered [Meevo](https://www.capterra.com/p/172058/Meevo-2/) Reason for choosing Aura Salonware When in the presentation processes Meevo is extremely respectful of the "user" how to and functionality. Aura was extremely impressive in that the entire presentation was about the client experience. Switched from [Millenium](https://www.capterra.com/p/36629/Millenium/) cost and functionality Review Source ML Maggie L. Owner / Stylist Consumer Services Used the software for: 2+ years ### "Subscribe to Aura" October 6, 2022 5.0 Excellent Pros Aura helps to make the job of running my salon easier. Cons That I cannot see the entire week of all scheduled appointments at glance, as if looking at a paper Scheduling book. Review Source DE Derek E. Owner Retail Used the software for: Less than 6 months ### "New to Aura" May 5, 2021 4.0 though there were some problems with integration, the software overall is easy to use and most of the problems have been fixed or are being worked on and troubleshot as we speak. The customer service is top notch and they bend over backwards to make it as easy and smooth as possible. Pros Smart booking and self checkin and checkout were the two biggest draws. also the two way texting with guests. integration was ok. mostly problems with the inventory being transferred correctly (still working on this) and not being up and running when we were supposed to go live. Cons we mainly had problems with the integration of all of our old data into the new system. client formulas were not correct and inventory wasn't matching up at all. Alternatives considered [ZENOTI](https://www.capterra.com/p/131057/ZENOTI/)[Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/)[Millenium](https://www.capterra.com/p/36629/Millenium/) Reason for choosing Aura Salonware they were the one that didn't have all the additional costs for the add ons that we wanted. and it was an easy interface for guests to make their experience better and contactless Switched from [SalonBiz](https://www.capterra.com/p/9175/SalonBiz/) felt like they kept adding services and charging us for them even though the software was able to do it anyway. sick of spending upwards of $700 a month for software that didn't do everything we wanted in one service. Review Source CB Christine B. Manager Cosmetics Used the software for: 6-12 months ### "For Salons by Salons" April 22, 2021 4.0 Pros This software is consistently improving and developing to support what salons need as the industry continues advancing. The team is always really supportive in finding solutions whenever needed. The dashboard has been great for our team to understand their business. Great software overall! Cons The benchmarking/reporting piece of the software doesn't lend for customization. We have had some challenges with reports showcasing the proper numbers. We would love to see the dashboard integrate goals for each team member to track their business. Reason for choosing Aura Salonware It is for salons, by salons! Simplicity while continuing to innovate. Switched from [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) Severe challenges with reporting, booking and reliability. Review Source SS Steven S. stylist Cosmetics Used the software for: 1-2 years ### "It's True Built for Salons by Salons" January 7, 2021 5.0 My overall experience with Aura has been very positive. I cant imagine, considering todays current market a salon without Aura. Pros Aura Salonware is truly intuitive. With each new release, updates are added to make my job as a stylist more efficient. Tools like Smart Booking, Client self check in and checkout allow me to move from client to client effortlessly and on time. Cons I use Aura Salonware exclusively on my phone. While I actively find ways to spend less time on my phone to be more present, Aura allows me to book clients fast and efficiently. Review Source KD Kalena D. Owner Consumer Services Used the software for: 2+ years ### "Great Booking System and Salon Software " October 7, 2022 5.0 Pros Easy to use, Self-Checkout feature, and unlimited support. Cons All softwares are not 100%. The company is always open for suggestions. Review Source cS christa S. Owner Consumer Services Used the software for: 1-2 years ### "Love aura love the team " February 22, 2022 5.0 Pros Love it all it’s the real deal . Helps me and the team run with ease Cons Don’t have any at this time .. they always develop stuff when we ask and it becomes important for everyone Review Source Similar Products Featured