# Page 4 | Aura Salonware Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Aura Salonware the right Salon solution for you? Explore 83 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/181855/SalonOS/reviews --- Aura Salonware 4.6 (83) [View alternatives](https://www.capterra.com/p/181855/SalonOS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Aura Salonware ## Showing most helpful reviews Showing 76-83 of 83 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KD Keri D. President Consumer Services Used the software for: 6-12 months ### "Aura Lover" February 11, 2022 5.0 Great Pros We love the state of the art features and the customer support Cons They are a newer company and some features could be developed to make guest check out easier. Reason for choosing Aura Salonware Ease of use and features Switched from [Inspire](https://www.capterra.com/p/195805/STX-Software/) Needed features Review Source JH Jennifer H. Director of Operations Cosmetics Used the software for: Less than 6 months ### "Very User Friendly" April 22, 2021 4.0 Customer service is great and the support is amazing. I get most of my questions answered very quickly and our support rep is almost always available. Weekly meetings once or twice a week with our support rep and they are very responsive to our requests for improved features! Pros This is very Stylist/Technician friendly and most important it's very easy for the guests to use! I love that the guests can upload pictures, you can create a in salon loyalty program! Cons There are important features missing, for example, not being able to change a ticket after the day is closed, ticket notes aren't available at checkout, some benchmark reports not available yet. Switched from [SalonBiz](https://www.capterra.com/p/9175/SalonBiz/) Lack of support and technology upgrade was terrible and not user friendly at all. Review Source RA Ronnie A. Manager Cosmetics Used the software for: 6-12 months ### "Aura is helping us navigate our reopening and grow our salon by 30% even in this Post Covid Market." August 20, 2020 5.0 Pros Aura is extremely user friendly, easy to use. The salon wallet our clients have adopted as their favorite feature and keeps our service completely contactless. Other honorable mention features are the Contactless Check In and Check Out, and virtual consultation. The Aura team is great and easy to get a hold of if needed. Cons The onboarding process may of been a little longer than desired, but would'nt change it because of the attention to detail the team takes. Review Source MK Melissa K. General Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Excellent Customer Service" April 14, 2021 5.0 Aura has the best customer service! They are so fast at replying normally within minutes or hours! I LOVE EVERYTHING about this software and I LOVE that they listen to our wants and make updates so quickly. THAT IS RIGHT THEY LISTEN TO THEIR CUSTOMERS!!! Just go head and get it, you won't be disappointed! Pros I love how easy it is to use and the incredible customer service! Cons There is a few reports that I would like to see for the punch clock and inventory. But we asked and they are working on getting them for us 😊 Reason for choosing Aura Salonware Cost and that is was easy to use. Switched from [Shortcuts](https://www.capterra.com/p/13284/Shortcuts-Software/) Lack of support and not all the sites were linked. Review Source SP Stefanie P. president/owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Incredible Support" April 21, 2021 5.0 The support is incredible. They listen to our needs and develop enhancements from there Pros The features. We're able to have one platform that sync together for Guests, Providers and Management Cons Learning it! We used our previous software for 21 years. It's like getting a new pair running shoes, breaking them in takes time. The old ones were so comfortable even though they caused such pain! Reason for choosing Aura Salonware The support and recommendations from others in my industry Switched from [SalonBiz](https://www.capterra.com/p/9175/SalonBiz/) lack of support plain and simple Review Source CS Cristian S. Manager Cosmetics Used the software for: 6-12 months ### "Everything you'll need at your fingertips!" January 15, 2021 5.0 amazing Pros The software is very easy to manage and use. Easy to explain, and gives you all the features any salon would wants and need. you can tell a lot of work and thought was put into creating this software. Cons There isn't anything I dislike about it, its constantly evolving and becoming better. Review Source SM Stacey M. Salon Manager Retail Used the software for: Less than 6 months ### "Aura Salonware" February 23, 2022 5.0 I really enjoyed working with our onboarding coach \[SENSITIVE CONTENT\] . She made things as easy as possible and the transition went smoothly. We couldn't have gotten through the transition without \[SENSITIVE CONTENT\] . She was very patient and answered all of our questions with clarity. Pros The software is very user-friendly and simple. We are happy with everything that Aura has to offer. Cons The transition was tricky but that was to be expected. Review Source AE Aurora E. Creative Retail Used the software for: Less than 6 months ### "Beta could use some work" December 28, 2018 4.0 Looking forward to seeing the final result! It's a wonderful concept and will be greatly beneficial to clientele. Pros The client side of this interface is gorgeous, extremely useful and easy to use! Cons The salon side of the software could use additional features and functionality to be made easier to use. Review Source Similar Products Featured