Who Uses This Software?
Our target market is medium to large customer-centric companies, who are focused on improving their customer experience by analyzing their voice of customer data.
Average Ratings
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Ease of Use
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Customer Service
Product Details
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Starting PriceNot provided by vendor
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DeploymentCloud, SaaS, Web
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TrainingLive Online
In Person
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SupportOnline
Business Hours
Vendor Details
- Semeon Analytics
- semeon.com
- Founded 2013
- Canada
About Semeon Insights
Semeon leverages Customer Intelligence (VOC) to better CX. Semeon overcomes language complexity by detecting irony, sarcasm, cultural context and bias and help gather a correct representation of what customers are saying, enabling brands to be as responsive as possible. To become customer-centric is to be able in quasi real time to grasp the meaning behind what your customers say and the words they use. This helps your company build the best customer experience possible.
Semeon Insights Features
- Action Management
- Analytics
- Customer Segmentation
- Dashboard
- Feedback Management
- Knowledge Management
- Multi-Channel Collection
- Sentiment Analysis
- Survey Management
- Text Analysis
- Trend Analysis
