Who Uses This Software?

Our target market is medium to large customer-centric companies, who are focused on improving their customer experience by analyzing their voice of customer data.

Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Semeon Analytics
  • semeon.com
  • Founded 2013
  • Canada

About Semeon Insights

Semeon leverages Customer Intelligence (VOC) to better CX. Semeon overcomes language complexity by detecting irony, sarcasm, cultural context and bias and help gather a correct representation of what customers are saying, enabling brands to be as responsive as possible. To become customer-centric is to be able in quasi real time to grasp the meaning behind what your customers say and the words they use. This helps your company build the best customer experience possible.

Semeon Insights Features

  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis

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